DailySale.com Customer Service Issues

Hello! I'm Chris. I've been attempting to reach out to the daily sales customer service for a few months now regarding a necklace purchase I made at the end of May. I followed the instructions provided in the two emails I received by returning the necklace with the postal tracking number, which was requested in the second email. Despite my efforts, I have not received any responses after multiple attempts to inquire about my refund. I have verified with the post office that the item was delivered. I have kept all records of my communication, including emails and text messages, and I am simply looking to receive the refund owed to me since the necklace has been returned.

I have been corresponding with your company over the past few days regarding Order #[redacted]. I am dissatisfied with the color of the sheets and have not opened the package. I was given return #[redacted] but find the $19 shipping fee at the post office unreasonable. After contacting your company, they offered a $10 credit for a future purchase, but I did not agree to any out-of-pocket expenses. I had requested a return label to cover shipping costs. Upon receiving my credit card statement, I am considering disputing the chargeback unless the situation is resolved. Your policy states "Hassle-free returns. Satisfaction guaranteed or money back," without mention of customers covering return shipping. Thank you in advance for your prompt assistance. Patti. I will hold off on disputing the payment until I hear from you.

I have sent two emails but have not received any feedback. The customer service is lacking as I have not been able to resolve my issue. I had trouble communicating on their site, ending up on an unrelated webpage. I am frustrated and unsure what to do next. I will not be ordering from them until this issue is resolved. My complaint is about receiving the wrong microfiber sheets instead of the Egyptian Cotton I ordered. I also had an issue with an automatic cancellation of bamboo sheets from my order. I am looking for Daily Sale to provide information on how to return the sheets for a refund or exchange.

I returned a faulty doorbell to DailySale on June 16, [redacted], using USPS Priority Mail. Despite providing them with information about the return since July [redacted], as of August 27, [redacted], they have not processed my refund of $39. I also paid $8.40 for the return shipping. Although I lost my receipt, I used my debit card for the USPS transaction and shared those details with DailySale. They responded that they would note my request for a refund, but I am still waiting. I am requesting a refund of $39 to my PayPal account.

I placed an order for the Pure Mobile sanitizer (Item #[redacted]) from DaiIySale.com on 09/09/[redacted]. Unfortunately, the product arrived without batteries, and after following the manufacturer's instructions by inserting brand-new batteries with the correct polarity, the sanitizer did not function. Despite my numerous attempts to contact DailySale, Inc for a return label or authorization, their responses have been unhelpful. Initially, they incorrectly mentioned that electrical units often have drained batteries upon arrival, which was not the case for my product. Subsequent responses directed me to various unhelpful help centers and a confusing returns website. I am frustrated by the lack of assistance in returning this defective item for a refund.

I am extremely disappointed with the product I received. Initially, I was worried that my purchase was missing from the package. However, upon closer inspection, I found a significantly smaller gold chain than what was advertised on your website. I would like to request a full refund for my order. Kindly advise me on the return process and the refund procedure. Order# [redacted] [redacted] Yerba Buena Ave San Jose, CA. [redacted] Karl M. [redacted]

My name is Vanessa Hendrix and I placed an order with order #[redacted] for 2-18k white gold CZ tennis bracelets on August 6, [redacted]. However, I have received the wrong items in the package multiple times despite multiple attempts by customer support to send the correct items. I have been in contact with customer support through at least 20 emails without any resolution. I have yet to receive the correct items or a refund for my order. I simply want the bracelets that I ordered to be shipped correctly. Please address this issue promptly and send me the correct items as soon as possible. Thank you.

I made an order on August 6, [redacted]. Upon receiving the package, it contained incorrect items. Customer support promised to send a replacement. However, subsequent packages also had the wrong items. This pattern repeated four times. Despite contacting customer support, I have not received the correct items or a refund. The order was for two 18k white gold CZ tennis bracelets that I paid for on August 5, [redacted]. I wish for this issue to be resolved by sending the correct bracelets, no need for a refund. My order number is #[redacted].

I need to return one item from my order as it does not fit correctly. The order includes a 3-Pack: Floral Lace-Paneled Modesty Bras in XL size, item #[redacted]-1, priced at $18.00. The bras are too large around the back and too small in the cup size. I typically wear a 38D and followed the size chart by ordering XL, but the fit is completely off. This is disappointing as the other XL pack fits well. Thank you, Lila G.

I have sent multiple emails and contact requests shortly after placing my order to request a cancellation. I have not received any response or acknowledgment from the company, except for a confirmation that my package has been shipped three days ago. I tracked the package today and it is still at their facility, not yet picked up by FedEx. I am puzzled as to why my order cannot be cancelled.

I have been eagerly awaiting the delivery of my order, scheduled for November 30th. After contacting FedEx, I was informed there is an issue that requires DailySale's intervention. Despite my efforts to seek clarification via email last week, I was directed to wait 2-7 days. However, it has now been 9 days without a single response from your team, let alone a refund. The item was intended as a Christmas gift, and I am growing increasingly concerned about the lack of resolution. I kindly urge you to address this promptly and provide an update on the next steps to rectify the situation. The order number in question is [redacted]. The FedEx tracking number, [redacted][redacted][redacted], indicates the package was last scanned on November 27th in Ohio, with no further updates since then. I fear the package may be lost. Your swift action on this matter is greatly appreciated. Thank you.

I bought a Samsung Chromebook from DailySe Inc. on November 27th during Black Friday. The laptop was delivered with a charger that is incompatible. I want to return it, but I'm unsure about the return process. I have emailed customer service twice but haven't received any response. My details are Hazel B., phone: [redacted]. Your assistance is appreciated.

I purchased 3 deluxe Hurricane Spin Scrubbers, which arrived with the boxes taped together. Unfortunately, one box was missing an item. I attempted to use one of the damaged scrubbers, but was disappointed with its performance as it would stop running when slight pressure was applied to the brush. I intended to gift the other two but now wish to return them. Additionally, I would like a flat brush replacement for the one I'm keeping, which was missing from the box.

This is my third attempt to address my order issue. I received the gold stud earrings, but I have not received the gold chain men's necklace that I ordered, which is intended as a Christmas gift. Unfortunately, I do not have the order number for the missing item. I can confirm the payment was debited from my debit card. Kindly, could someone reach out to me with a status update today? Dennis L. [redacted] Copper Square Drive Bethel, CT [redacted]

I ordered a rose gold iPhone 6s on the 12th. I checked the shipping details, and it hasn't been shipped yet. I have reached out to daily sales multiple times, but I haven't received a response regarding the delay. The initial promise was for it to arrive before Christmas, and this is disappointing as it is meant to be a Christmas gift for my 6-year-old.

Subject: Apple Watch Battery Issue I purchased an Apple Watch Series 4 as a Christmas present for my daughter from DailySale.com. Even after charging it on the supplied charger all day, it remains stuck on the Low Battery screen. I have tried charging it for two whole days now, but it continues to display the red snake symbol. Could you kindly send a replacement watch that functions properly, along with a new charger? My daughter is unable to enjoy her gift in its current state. Thank you for your assistance. Sincerely, Thea

I purchased an iPad 3 32GB on December 24, [redacted], under order #[redacted]. The shipping address is: Zhi yong Yang [redacted] Realty Lane Virginia Beach, Virginia, VA [redacted] Email: [redacted] I received the order around January 3, [redacted], but encountered several issues upon opening it on January 4th. The charger was malfunctioning, there was no sound when charging and playing a video simultaneously, slow charging, poor battery life, slow internet, and inability to update. The screen quality and app usage are the only positives. I am requesting a 50% refund or a full refund to return the product. Please find me at [redacted] or [redacted] Thank you for your cooperation.

This will be my final correspondence with you regarding the issue. I received a comforter set in the wrong color, which I did not request, and would like to exchange it for the correct one or receive a refund to my card. Unfortunately, reaching Dailysale.com for assistance has been extremely challenging. Therefore, I have taken matters into my own hands. I will be returning the unopened comforter set to the provided address on the shipping package. Simultaneously, I plan to contact my credit card company to inform them of the situation and request a refund. I am displeased with the lack of customer service options, including the absence of a contact number and the unhelpful GETHUMAN service. Despite multiple emails asking for resolution, I am now taking these steps to address the issue independently.

I recently purchased an iPad Pro but had difficulty identifying its generation as the details were not provided. The package contained a dirty adapter with a residue where a label was removed and no connecting cable. I also purchased an adapter with a strange connector and no instructions. After struggling to schedule an appointment at the Apple Store due to Covid, I was informed that my iPad was a Gen 2, which explained why it didn't fit my Amazon keyboard for the 12.9 model. I exchanged the incorrect adapter for the right one at the store, and now I wish to return the 12.9 iPad and swap it for a black 9.7 iPad [redacted] GB for $[redacted]. I plan to use it for storing over 1,[redacted] photos and for word processing tasks. Despite difficulties with Apple chat and Daily Sale chat, I bought a protection plan and hope to resolve this promptly.

Subject: Issue with Return Process for item [redacted] I bought a Vizio soundbar with sub and 2 surround speakers, but the device arrived scratched and damaged. I requested a return, but it was processed as a replacement. After multiple emails, the order was finally canceled, but I received no further instructions on returning the item. When attempting to return it, I was asked for $5.00 for a return label, which was not accepted by the post office due to the weight discrepancy. Despite contacting the company, I kept getting the same automated response stating that some items are non-returnable. The return label I was charged for did not match the item's weight and dimensions. I have requested a proper shipping label to cover the correct costs and want a supervisor to address this ongoing issue. Thanks, Michael J. M.