DailySale.com Customer Service Issues

I previously explained my issue and was directed to a site that requires payment to join, which I do not want to do. I placed an order for men’s Dove shower gels on 11/17/19, totaling $25, but I have not received the item. I am disappointed as I am not accustomed to ordering online frequently. Despite typing this explanation twice, I have not received a resolution. I would appreciate your assistance. Thank you, Marie.

I received order #[redacted] a week ago. However, it arrived without any paperwork or sender information, making it difficult to identify the source. I need to return it due to size issues. I am looking for the same item in size extra large in periwinkle. Please provide instructions on how to proceed with the return. Thank you, Bonnie S.

I am trying to return an order, so far I have reached out to [redacted] and [redacted] numerous times but have not received any response. I purchased a gold chain on Dec. 13 that was supposed to be .2 inches (H), but it only measures .2 cm (2mm) upon arrival. I would like to return it for a full refund as it does not match the description, but I need guidance on the return process. Thank you, Donald J., with order #[redacted].

I am eager to receive a new Apple iPad Air 2 promptly as my initial order did not arrive. I kindly request a swift resolution to this problem. I have been waiting for over two weeks without any customer service contact. This lack of communication is unacceptable. I urgently need an update on the tracking status. Please reach out to me at the earliest convenience. It is crucial to rectify this situation promptly. Thank you for your assistance.

I have not received part of my order, and the part I did receive is incorrect. I realized on Friday night that the order I placed on December 8 was missing. I contacted the post office with the tracking number and learned that my order was sent to my fiancé's PO Box. He picked it up on Saturday, and that's when I noticed that a portion of the order was missing, and the part I received was wrong. These items are crucial for my children's Christmas, and I really need to sort this out before the holiday. Any assistance would be greatly appreciated.

I have been a customer of Daily Sale for several years using the email [redacted] under the name of Audrey Bower. I have previously placed orders without any issues. Recently, I have been struggling to log in as I have forgotten my password. Despite attempting to reset it multiple times, I have faced difficulties due to reaching the limit. I urgently need assistance to regain access to my account so I can proceed with multiple pending orders. My previous address was [redacted] E. Yale, Denver, CO. I relocated six months ago and require access to update my new address and credit card details. Time is running out for me to place these orders, and I have already made my selections. Please help me resolve this issue promptly. You can reach me at [redacted]. Thank you.

I urgently need to discuss the product I received. I ordered a 10k 30" Italian rope chain, but received SKU9921 instead, which is incorrect. You have been deducting money from my account, and I am sincerely requesting to speak with someone. I saw that you are open online, but when I call, the recording states you are closed. I am frustrated with this situation. Kindly call me at [redacted]. I sent an email 6 days ago, and I am willing to take further action if this mistake is not corrected promptly.

I have provided all the information they asked for via email, which includes what I want for a refund. Despite this, I have not received any response. I even tried contacting the phone number on my credit card bill and their online number, but still no answer. I will not make any future purchases from this company and will inform others through social media. I have also initiated a dispute with my credit card company. My parents, both in their eighties, purchased a laptop for my dad as a Christmas gift. Unfortunately, the laptop is unable to connect to the internet. They are looking to return it promptly.

I purchased an HP Chromebook 11 G3 11.6-inch Intel Celeron N2840 with SKU: [redacted], order #[redacted], for $75 as a Christmas gift for my elderly dad. Unfortunately, the screen arrived scratched and the device isn't connecting to the internet. I've been trying to reach out via email without any response. How can I facilitate the return process for a refund? The billing and shipping address for the return is Shirley Smith, [redacted] Mangham Road, Griffin, GA, [redacted]. I would appreciate it if you could provide me with a return address and a Return Authorization number or label promptly. Thank you for your assistance.

I purchased an HP Chromebook 11 G3 11.6-inch Intel Celeron N2840 (SKU: [redacted]) for $79 as a Christmas gift for my elderly dad from my mom. Unfortunately, when it arrived, the screen was scratched and it won't connect to the internet. My mom, who is not very tech-savvy, has tried emailing but has not received a response yet. I have also sent multiple emails to [redacted] without any luck. I need assistance in returning the item for a refund. The billing and shipping address is: Shirley Smith, [redacted] Mangham Road, Griffin, GA. [redacted]. Please provide me with a Return Authorization number or label promptly. Thank you for your assistance.

I recently purchased the small ear pods and had them sent to my California address. I have been in Massachusetts since December and the package, which I assume contains the ear pods, arrived yesterday. I would like to return them for a refund of $17.44 to my credit card. Please provide instructions on how to return the package. Thank you for your assistance in resolving this issue. -Kathleen B. Stanton

I placed two separate orders for two sets of paper sky lanterns each on 4/23. Each order costs $39.00. I used the billing address for both orders as Patricia Osborn, [redacted] Sheffield Pl., Franklin, Tenn. [redacted]. Both orders were to be shipped to different addresses in Goodlettsville, TN, for a Celebration of Life Service. Both payments were debited from my bank account successfully on April 23rd. However, as of today, May 8th, my friends have not received the sky lanterns they were expecting. I am eager to inform them. Can you please let me know when they can expect to receive the lanterns? Your help is greatly appreciated.

Hello, I am reaching out regarding my purchase experience with DailySale.com. On April 27, I used my debit card to make a $53 transaction, however, I did not receive any information about the item I supposedly bought. To my surprise, on May 15, I received a pink hair straightener that I never ordered. I am disappointed that this unauthorized charge was made to my debit card. I am unable to print the return label from the email and would appreciate it if you could send one to me. The hair straightener arrived without an invoice, leaving me confused about whether this is related to my April 27 order. I want to return the straightener as I did not intend to purchase it. If necessary, I will involve my bank to address this matter. I did not knowingly order this product, and if the $53 charge was for something else, I would like clarification on what that item is. Thank you for your prompt attention to this matter. S.M.

Good morning, I recently received my mini MP3 player, but it arrived in the wrong color, which was not a deal-breaker for me. However, after charging it, the device is not working. I know I am still within the 30-day return period, but I had already opened the packaging in my excitement to use it before realizing the issue. Unfortunately, I disposed of the packaging before leaving town, and it was taken by the garbage collectors. I am willing to return the faulty item for a replacement. Despite its low cost, I was eagerly looking forward to using it for my runs. I would have given a 5-star rating if the product had functioned as expected. I am eager to avoid a lengthy wait for a new product, so I am open to your suggestions on how to resolve this matter promptly. Thank you for your assistance! - A. J.

I made a purchase on Dailysale. Shortly after ordering, I realized I had a similar item, so I contacted customer support to cancel within 5 minutes. Unfortunately, they didn't respond until after charging my debit card and shipping the item. I received it from USPS, but I marked it "Refused - Return To Sender" and the mailman took it back the next day. The post office confirmed the refusal. I've contacted support and returns multiple times but haven't heard back. The package was picked up 2 1/2 weeks ago for a short distance. I want a refund to my debit card, ensuring they have the correct information for my new card to process it smoothly. I am eagerly awaiting my refund. Thank you, Harriet M.

I made a purchase on 5/18/20 and when I checked on 6/20/20 by email, I was told my order was delivered on 6/5/20 to the address I provided. Despite explaining the misdelivery due to the similar address on Lexington and my address on Meadow Lane, I haven't received any assistance after reaching out multiple times. I'm frustrated as I'm out $48 and the seller has stopped responding to my emails. I don't understand why they are ignoring my messages. I need help to locate my N95 masks and ensure they are sent to the correct address at [redacted] Meadow Lane. If anyone can assist me further, please let me know. Thank you.

Hello, I purchased a l500 Wi-Fi wireless video doorbell that is not working properly. I emailed your company on June 28, [redacted], regarding the return policy. I received a response from Julanie with instructions on the return process. I informed Julanie that I would prefer a refund if the product was opened. I returned the product on July 1 and paid for the return postage myself. On July 4, I emailed again with my reasons for return and requesting my refund as instructed. Today, July 9, I received another email from Julanie asking the same questions as before, which is causing frustration. If this continues, I will have to report this issue to the necessary regulatory authorities and warn other consumers through social media to avoid doing business with Daileysale.

I recently sent an email regarding my return and regulatory complaint for order # [redacted] about the L500 WiFi video doorbell. I returned it on 7/1 and paid for postage out of pocket. I followed up on June 28 with Julanie's return email, detailing my reasons for the return and requesting a refund due to the product not functioning properly. After filling out a survey and providing feedback on my return reasons, I received another email from Daileysale via Julanie asking for the same information. If this persists, I will escalate to file a regulatory complaint and warn other consumers on social media about Daileysale's unprofessionalism. It seems there may be confusion within their processes.

I regret purchasing two items from your company and this will not happen again. The items are iPhone wires and a Bose headset for $59. I requested a return but received an unsatisfactory response from a representative named Gabrielle. She offered me $11.80 in site credit, which I do not want, and stated I could keep the headset. I do not want the credit, the headset, or to lose $59. After waiting for days, I was informed that the credit was already sent. I demand a resolution or I will escalate this to the BBB and various online platforms. I am giving you 12 hours to address this. I will also involve my credit card company. - Donna.

I would like to email you regarding my Samsung Chromebook, which arrived completely non-functional. When I power it up, nothing happens at all. I am seeking an exchange for a fully working Chromebook that I paid for. In past situations similar to this, most companies have provided a return label to place on the box for the product to be returned. I do not require a refund; I simply need a replacement. Due to recent surgery, I may have missed an email from you detailing the return process. However, I am disappointed that I am expected to pay for the postage to return a product that should have functioned correctly in the first place. I had to make sacrifices and save up to purchase this laptop. I am frustrated and eager to have the exchange processed. How can I arrange for an exchange to be completed?