DPD Customer Service Issues

I purchased 6 lavender plants from Everglades Nursery. Unfortunately, when the order arrived, the box was damaged, and most of the plants were broken with soil scattered everywhere. The DPD delivery driver even noticed the state of the box and took a photo before departing. After informing Everglades, they sent a replacement. Subsequently, I received a call from the DPD depot in Burgess Hill informing me of further damage. Unsure of whether to proceed with the delivery, I requested time to decide. The nursery has not received the damaged plants back, leading to a delay in my refund. I anticipate Stu from Everglades will reach out, but I am unsure of the next steps.

I sent a parcel with the tracking number [redacted] to U.K. via Trackon courier service located at Bhandup West Station. The courier person charged me Rs 6,[redacted] for it and handed the parcel to the DPD Andheri Branch. However, no receipt was provided for the payment made. I only have the receipt from Trackon courier service. Despite selecting the express by Air option for delivery, the parcel has not yet reached its destination. I handed over the parcel on July 28th, and as of August 9th, it has not been delivered. Please provide me with a copy of the receipt to verify the cost of the parcel, and I have attached my Aadhaar card and PAN card for reference.

For the past four weeks, we have been trying to send two parcels to our grandchildren in Singapore. Our initial attempt cost over £80, but the parcels were returned due to incorrect paperwork. After multiple emails, we arranged for the parcels to be resent, paying an additional £85. Unfortunately, we have now been informed that they are being returned again due to issues with the Commercial Invoice. Despite our efforts to complete it accurately, including seeking guidance from a manager in the export department, we have faced a series of errors, dismissals, and falsehoods whenever we contact customer service. We are beyond frustrated with the lack of assistance we have received and the £[redacted] we have already spent on this unsuccessful endeavor. Our experience has been nothing short of dreadful, and the customer service has been far from satisfactory.

On August 24th, I placed an order for a Shark Hoover. The delivery was made, and unfortunately, the item was left on my doorstep in plain view with a bright pink parcel on top, as shown in the photo. The delivery driver claims that I signed for it, but this is not accurate as the picture clearly indicates that my door was shut at the time. When questioned further, he mentioned leaving it in my safe place, which is also untrue as my neighbor typically receives any parcels for me when I'm not home. This situation has been ongoing for too long, and I am still without my Shark Hoover. I urge you to address this matter promptly; otherwise, I will escalate it further. It is evident that my signature was not obtained, my neighbor did not receive the parcel, and the driver was at fault for leaving such an expensive item out in the open.

Hello, I need assistance regarding my package (Reference: [redacted][redacted]) that is currently held up by the Italian courier BRT (Bartolini) in Montecorvino Pugliano. The shipment includes two chairs from Amazon, where one chair has already been successfully delivered, but the other is stalled due to an address issue reported by Bartolini. Despite reaching out to both Amazon and Bartolini, the second chair has not been delivered yet. Could you please advise on how to resolve this situation?

I have already spoken to two people about this matter today, yet no solution has been provided. Two packages I sent via DPD have been returned to me, supposedly because the driver couldn't locate the address. However, another package I sent to the same address was delivered successfully, indicating an issue with the driver, not the address. The original parcels were poorly repackaged, although the items themselves seem undamaged. Given the large size of the items, storing them in my small home is inconvenient. I am unable to find information on having them collected and redelivered at no additional cost. I refuse to pay for shipping again or to repackage the items. Please advise on the next steps to resolve this situation.

I recently attempted to send a parcel through a DPD collection point. I paid £19.79 and dropped off the package, but the retailer's reader indicated that the barcode was not recognized. I contacted DPD local, and they informed me that no charges were showing. However, £19.79 was indeed deducted from my credit card, following my manual approval of the payment. Since the parcel was not collected or sent via DPD, I am seeking a refund of £19.79. The reference Consignment Number is [redacted] [redacted] (03/11/20). I kindly request a review and prompt response. Thank you. Sincerely, F. Stewart

I have arranged and paid for a collection of a parcel (19kg, refurbished office chair) through Parcel2Go with DPD on November 17, 18, and now 19, [redacted]. Despite the person being at the address for all scheduled collections, no collection has taken place, resulting in two reschedulings. When I spoke to a Parcel2Go representative, I was informed that DPD's driver did not provide a reason for the failed collections. I verified the collection address and phone number with the agent, who assured me that they left a note for DPD to contact the person at the collection address, but no action has been taken. My attempts to reach out to DPD directly have been unsuccessful. I am eager for the prompt collection (UK, Faversham) and delivery (to Slovenia, [redacted]) of the parcel. DPD parcel number: [redacted][redacted] Parcel2Go order reference: P2G[redacted]2 Thank you and regards.

I recently received an email from DPD about my CIRCULON order, indicating that delivery attempts were unsuccessful. Despite the email saying no one was home, both my wife and I were present during the documented delivery times. The email requests a payment of 2.38£ within two days to prevent the parcel from being returned to the sender, prompting me to suspect phishing due to the typos and the suspicious phone number matching the tracking number. Concerned about the email's validity, I'm seeking clarification on whether it is a legitimate notification or a scam.

I encountered an issue with a delivery from a French company using DPD. The package was sent to Belgium but faced delivery problems due to an incomplete address. Despite providing the correct information promptly, the parcel was returned to the sender and rerouted to a depot in France. It seems the parcel is now lost, as confirmed by a French employee. It has been a frustrating experience with no tracking updates since November 20. I'm disappointed by the lack of proper handling and the delay in resolving this matter. The items I ordered are crucial for my production process, which has been on hold since the end of October. I hope DPD can rectify the situation promptly by either locating the package or resending the items to the correct address to ensure I receive them before the Christmas holidays. I am eager to resolve this issue to resume operations by the new year.

I made a purchase from a French company, and the package was shipped to Belgium through DPD. The package started its journey on November 5th from the DPD depot in Nuits St.-Georges, France, and made its way to the Lummen depot in Belgium by November 10th. Unfortunately, the delivery failed due to an incomplete address. After providing the correct address to the sender on November 14th, the package was sent back to the sender from the Lummen depot on November 17th but ended up in the Rennes depot in France on November 20th. Since then, there has been no tracking information available, and after several attempts to locate the package, it is considered lost as confirmed by a French employee on December 3rd. If the parcel is not delivered within the following week, I recommend that DPD purchase the same items, inform me, and send them to the correct address. These parts are essential for a production process that has been on hold since the end of October. I am not requesting any additional compensation as long as the items are delivered before the Christmas holidays so I can resume production by the new year.

I purchased parts from a French company and had them shipped to Belgium with DPD. The package left the DPD depot in Nuits st.-Georges (Fr) on November 5 and arrived at the Lummen (B) depot on November 10, just 20 kilometers from Genk (B). Unfortunately, the delivery failed due to an incomplete address. After some back and forth with the sender, providing a complete address and a map, the parcel was sent back to the sender from Lummen on November 17 and somehow ended up in the Rennes (Fr) depot. Despite efforts to track it, the parcel seems to be lost as confirmed by a French employee. It's now December 3, a month later, and there's been no progress or updates. I find it puzzling that the parcel started its journey without a proper address, as I provided the correct one from the beginning. I understand the challenges caused by COVID but feel frustrated by the lack of communication or action from DPD since November 20. If the parcel isn't delivered within the next week, I suggest DPD purchase the same items, notify me, and send them to the correct address promptly. These parts are essential for my production process, which has been on hold since October. I won't ask for additional compensation if the items arrive before the Christmas holidays so I can resume operations at the start of the new year.

Parcel number [redacted][redacted]. The parcel is in Portugal. The address provided is correct, as confirmed by successful Amazon deliveries and Google Maps. Both my son and daughter-in-law have provided their mobile numbers. Please ensure a direct phone call is attempted as a primary contact method. The address details are as follows: Matthew Parker Restaurante Cato Horta do Rio Bordeira Aljezur [redacted]-[redacted] For further clarity: Matthew Parker Restaurante Cato Horta do Rio Carrapateira (Bordeira) Aljezur [redacted]-[redacted] Upon arrival at the restaurant, please proceed to the car park, sound your horn, and they will assist with collecting the parcel.

After utilizing DPD through Parcel Compare to send a parcel and leaving it at a drop-off point, I encountered issues with the delivery. DPD claimed they couldn't locate the recipient's house, did not contact the recipient or me, and did not retry the delivery. Now, the tracking information indicates that the parcel is being returned, but it's unclear whether it's coming back to me or the drop-off point. I am concerned about potentially having to cover the return shipping costs. The lack of effort from the Lincoln DPD depot is frustrating and has left me in a situation where I may be charged twice without the parcel being successfully delivered.

I recently received an email saying a parcel was delivered to me, but I was supposedly not at home to collect it. I find this hard to believe as I was at home all day. The email includes a reschedule link that does not work for tracking or making a new delivery arrangement. I cannot afford to call for £6, so I'm reaching out for help to understand what's happening. The parcel number is [redacted][redacted]. Any assistance with this issue would be greatly appreciated. Thank you. - Rahmatian

I received an email from DPD stating they couldn't collect my parcel due to the coronavirus issue, alongside a refund on 22/12/20. However, a DPD representative picked up 4 boxes from my house on 21/12/20. After tracking the parcel, it shows that it has already left the country. Can you please advise me on how to proceed to get my parcel back? Thank you.

Hello, I wanted to report an incident regarding one of your drivers who was driving recklessly in my neighborhood. The driver was speeding on the pavement where children reside, and it was dangerous. I have evidence from CCTV and my camera phone, including the driver's information and the registration plate of the van. I hope we can address this matter appropriately before I proceed with the evidence.

I received an email stating that my order was delivered this evening, but we were home and the doorbell was working, so it was surprising to not hear anything. I eventually discovered that it had been left next door, and I had to retrieve it from there. I was shocked to find one of your red delivery notice cards outside on the ground with no information, leaving me clueless about where my package was. The delivery service was very disappointing. I can provide a photo of the card if needed.

Reference: [redacted][redacted] Hello, I recently scheduled a drop-off through your website for a local store in NW108GH, London for a 20kg package. However, upon arrival at the store, I was informed that the maximum weight they accept is 10kg and they couldn't scan a digital label. After contacting your customer service and being redirected to another location that was closing for two weeks, I reached out in distress for assistance. I was advised by your customer service to contact a local Dpd to cancel the current label and re-book a home pick-up. Unfortunately, I was unsuccessful as the local customer service could not assist and directed me to the online chat. Can you please help me resolve this issue? The tracking number for the package is [redacted][redacted], with the destination being GL514UO, Shed1, Halfpenny Farm, Cheltenham. I am requesting a refund for the label and a new label for a home pick-up. Given the inconveniences faced, I would also like to inquire about a discounted rate for the home delivery of the 20kg small box. Thank you for your attention to this matter. Regards, M.Z.

Since mid-December, I've been experiencing delivery issues with my weekly shipments, which have been consistently reliable for years. Even after contacting the office and providing clear instructions with a photo of the designated delivery spot, my package was once again returned to the depot on January 6th. This past week on the 13th, despite multiple people being present in the building, the parcel was again taken back to the depot. I'm puzzled as to why this long-standing system suddenly stopped working and why my package was not left despite individuals being available to receive it. We do have a functioning doorbell, but given the size of the building, it can take a few minutes to reach the entrance.