DPD Customer Service Issues

I scheduled a delivery online and dropped it off at a drop-off point, but it was returned today because the online company did not provide DPD with the complete delivery address. I need assistance to obtain the proper documentation for redelivery at no additional charge. DPD informed me that the error lies with the online company, as the address label I printed includes the correct and complete address. This is urgent as it is an international parcel for my grandson, and I must ensure it reaches him before Christmas.

Parcel number [redacted]. I observed your delivery van leaving the main road and noticed a picture of our front door on the delivery confirmation. During the delivery attempt, I was on a call and expecting the delivery. I am disappointed that more effort was not made to get my attention. This is reminiscent of a prior issue I had with DPD at my previous residence. Our doorbell is out of order due to our recent move. I will be unavailable for the next two days, but the delivery is crucial for ongoing house tasks. Please contact me at 01[redacted]72 or 07[redacted]63 promptly.

I am having trouble resolving an issue with DPD. I am a member of the Trailback company, and we specialize in a waterproof leather rigger boot suitable for the country. While we typically appreciate DPD's service, I am facing challenges securing a refund. Despite contacting customer service and expecting a response within 2 hours, I have yet to hear back after 3 days. The problem arose when I accidentally paid for the same parcel twice due to a system error while using the "add another parcel" option. I am seeking a refund of £10.19 to my Paypal account for the unused label. The tracking numbers are: Unused Label - 1[redacted] [redacted] [redacted], Used Label - 1[redacted] 53B. The recipient details are for Emma Summersgill at 2 Napper Close, Ascot, Berkshire, SL5 8HG. Your prompt attention to this matter would be greatly appreciated.

Hello, I recently received a notification informing me that my parcel delivery was missed due to no one being available to sign for it. I've been home all day, and no one attempted to deliver the package or contact me to address any issues, even though they have my phone number. The notification states that the delivery will be attempted again tomorrow, but I'm concerned the same situation might occur. I've attempted to contact customer service, but I couldn't find an option to speak with a representative.

I sent a package from the United Kingdom to Greece on December 9th. I've been tracking it and it says it couldn't be delivered due to an incorrect address, which is inaccurate. I have received parcels at this address before without issue. The package is crucial for AMIR OMERCIC at the DOMAKOS FILAKI (PRISON) and contains urgent documents that need to be there soon. I urgently need the driver to deliver it to the prison. I'm disappointed that it wasn't delivered correctly and that I've been unable to reach a solution after calling Speedex for three days. They mentioned that only Saturday is possible for delivery, but the prison doesn't accept packages on the weekend. I paid for a service that I'm not receiving, and I expect the company to find a resolution. It's critical that the package arrives within the next 48 hours as I entrusted it to DPD for delivery.

I reside on Oakroyd Crescent, Nuneaton, CV10 9ED. Two of the drivers from your company consistently park their vans on either the sidewalk or the street, obstructing access in a tight cul-de-sac. This situation poses a problem in case of emergencies, as emergency services would struggle to reach the area. One driver does not even reside here; it's his mother who does. The parked vehicles obstruct the passage of cars as well. I kindly request immediate action to address this issue; otherwise, I will have to involve the police and council to resolve this matter.

I made a purchase from the XP-PEN online store, and they informed me that my parcel should have already been delivered. They advised me to contact DPD. I received a text on 12/12/19 indicating that my Amazon parcel would arrive on 13/12/19, but it has not been delivered yet. The Exeter DPD office has our information but claims they have not received the parcel. Amazon has stated that they are not responsible for the issue. All I want is to receive my son's Christmas gift, even if I have to pick it up myself. Any assistance would be greatly appreciated. Thank you, Helen. Parcel number: [redacted].

I stayed home all morning for my DPD delivery scheduled from 12 pm to 1 pm. However, I received an email claiming that I was not available, which is impossible as I have been working in my office right next to the front door. Our CCTV footage also confirms that no one approached our front door in the past two hours. The reference number for my parcel is [redacted][redacted]. I expect my parcel to be delivered today, as originally arranged on the 20th of December.

Subject: Assistance Needed for Undelivered Package 1[redacted][redacted] I am contacting you as I am experiencing issues with the delivery of my violin, package number 1[redacted][redacted]. Despite receiving a picture from DPD, the delivery service provider, showing the package at a location that is not mine, I have not received my item at Flat 4, Vicaime Court, Lucknow Road, Mapperley Park, Nottingham. NG3 5AY. After contacting both DPD and the eBay seller I purchased the violin from, I have been informed that only the seller can access the delivery information, and they are reluctant to provide me with any details. As a result, I have not been able to locate my missing parcel. eBay has advised contacting DPD directly at +0[redacted] to open an investigation regarding the missing package with tracking number 1[redacted][redacted]. I have been instructed to request an "eBay Letter" from DPD upon completion of their investigation. I am now seeking your assistance via the webchat service to resolve this matter promptly. Your help in this frustrating situation would be greatly appreciated. Thank you for your attention to this matter. Best regards, Dr M. Sutton

I recently placed an order on Amazon.com to be delivered to an address in Germany. The tracking information in my Amazon account stated that the package was scheduled for delivery on December 18, [redacted]. Despite this, the package did not arrive as expected. After contacting Amazon customer support via chat on the evening of December 18, I was advised to wait a bit longer. By December 19, the package still had not been delivered, and the order page displayed a message apologizing for the delay and stating that they were investigating the issue. Today, December 20, the order page now claims that the package was delivered on the 18th, which is incorrect. Could you please provide information on the status of my parcel with tracking number AW[redacted]18? Thank you, Timo L.

Hello, I'm Kuanjung. I recently sent a parcel to Hannes Rewald with shipping number [redacted][redacted]. Hannes won't be able to return home by Christmas, so we're requesting that the package isn't sent back to me as the sender. Could you please assist in storing the package for a longer duration and arranging for redelivery once the recipient is back home? Since Hannes is currently away, we're unable to see any notes left at his place, so could you provide guidance on how to schedule the redelivery with you? Thank you for your help.

I was expecting a delivery today between 11:30-12:30. Unfortunately, the driver didn't wait for my mother to reach the door and left without attempting to leave the parcel with a neighbor. This was a Christmas gift, and I paid extra for next-day delivery. I am very disappointed with the service. I kindly request the driver, Joel, to return and either leave the parcel with a neighbor or wait for my mother to be available at the door. Parcel tracking number [redacted][redacted], delivery address [redacted] Ring Road, Leeds, LS15 7QE.

Hello, I wanted to bring to your attention that one of your vans, with the registration number YF64ENV, is parked in a hazardous manner near a junction on Orchid Road in Lincoln (LN5 9XD). The driver left the vehicle unattended and walked away. This isn't the first time this has happened, as a similar incident occurred previously and the van was parked there overnight. Could you please relocate the van to a safer spot before we escalate the matter to the authorities? Thank you.

It has been over a month since I placed my order, but I have yet to receive my package. Despite providing the correct address, there seems to be an issue with my phone number on file. The tracking information on their website shows that they have trouble reaching me due to inaccurate contact details. The seller has attempted to correct this information, but the package has yet to be delivered. As I am located in Israel, it seems that DPD does not have sufficient support or contact information in my country, leaving me with no one to contact regarding this matter.

Dpd failed to deliver my parcel from Ahmedabad, Gujarat, India to Bonn, Germany. They did not attempt to contact me by phone or send any messages. Despite it being a well-known area, they claim the address was incorrect. As an international student, the delay has caused me a lot of inconvenience, especially as my food items have a short shelf life. It has been 25 days since the parcel should have arrived. Dpd indicates that it reached the UK on December 30th, arrived in Germany on January 5th, and has been sitting in a local depot since then. They have not provided any updates to me, and now they are considering sending it back to the UK. Please, Dpd, improve your delivery process, communicate promptly, and assist students like me who rely on receiving their parcels in a timely manner.

I am trying to track down my package, but everyone is telling me something different. According to DPD tracking, it is on its way back, but SEUR, who handles DPD in Spain, says it hasn't even left the UK. Groupon, where I made the purchase, says there was an attempted delivery, but the address was copied incorrectly by the drivers, so it was returned. Now they are unsure of its whereabouts. My daughter's birthday is on January 31st, and she will be without her gift. My reference number is [redacted]. I would appreciate any assistance.

I purchased a Nike Air Max black bag for delivery to my home at 16 Shanrath Old Cratloe Road in Limerick. Unfortunately, the package was mistakenly delivered to 16 Galtee Avenue instead. I visited 16 Galtee Avenue, but they informed me they never received the package. The delivery was scheduled between 13:29-14:29, but it did not arrive as expected. My order number is [redacted]47, and I placed the order on Thursday night. Is it possible for me to collect the package from my local post office in Limerick?

Hello, my name is E.M.N. I purchased a black Nike Air Max bag from JD Sports on February 6th, with order number #[redacted]47. During checkout, my address, 16 Shanrath, Old Cratloe Road, Limerick, was automatically changed to 16 Galtee Avenue causing a delivery issue. DPD notified me on February 11th that the package would arrive between 13:29-14:29 at the incorrect address. I wasn't home at the time and upon visiting 16 Galtee Avenue later, the bag was not there. DPD confirmed the incorrect delivery address. I attempted to rectify the situation on DPD's website, but it required information from a "You missed us" card that I did not receive due to the address error. Could you please confirm if the parcel is still in possession and arrange delivery to my correct address or to a local post office in Limerick? Thank you.

I placed an order and still haven't received it. My reference number is [redacted][redacted]. The expected delivery date was the 13th, but the driver was near my house and didn't deliver the parcel. I paid extra for a two-day delivery, but it's been longer than that now. I'm frustrated and disappointed that I haven't received any further assistance. I've tried reaching out through the chat line, but it seems like no one is interested in helping. When can I expect my parcel to be delivered?

Good afternoon, I purchased 20kg of dates from Yaffa Limited and arranged for DPD to deliver them. Despite rearranging the delivery to my daughter's address on Tuesday 24th March because I wouldn't be home on Monday 23rd March, the driver claimed nobody was in, even though my daughter was home all day and they did not buzz her flat number. Today, Wednesday 25th March, I rearranged the delivery to my address. I have been home the entire day, but I just received a text saying the delivery was unsuccessful because the driver did not buzz my flat number, only taking a photo of the front door. My intercom is working, and I confirmed my doorbell is functional. I kindly request assistance in resolving this issue. Kind regards, Mrs. F.