The following are issues that customers reported to GetHuman about Customer Service Profiles customer service, archive #20. It includes a selection of 20 issue(s) reported August 30, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have an account with a registered number, but I want to update it with my current personal number. Could you please assist me in resolving this issue to avoid any future problems? I would appreciate it if you could address this matter promptly and provide clarification on how I can proceed with registering my current number. Thank you for your attention to this matter.
Reported by GetHuman8591401 on Wednesday, August 30, 2023 8:54 AM
Dear Garena officer,
I apologize for the hacking incident on my account and sincerely request your assistance. I can assure you that I have not engaged in any hacking activities. Playing Free Fire is essential to me, it is my passion and a significant part of my life. I have invested [redacted] Rs in my account and kindly ask for your understanding.
Unfortunately, my account got suspended due to my friend using hacks on it without my knowledge. Therefore, I am reaching out to you in hope that you can reinstate my account. Attached are my Free Fire details:
- UID: [redacted]
- Game Name: RooneyL3602L
Thank you for considering my situation.
Yours faithfully,
[Initials]
Reported by GetHuman8596006 on Saturday, September 2, 2023 7:29 AM
Dear Garena Free Fire Support Team,
I kindly request the suspension of my account. My friends are eager to play with me, so I am asking for the reinstatement of my Free Fire account with ID **********. I have been anticipating your prompt action and hope for a swift resolution so I can rejoin my friends in the game. Free Fire is where I find companionship and joy, and it means a lot to me. Please understand the importance of this to me and consider reactivating my account under UID *********** with the in-game name *********** at your earliest convenience.
Thank you for your understanding and swift assistance.
Sincerely,
Aril Samad
Reported by GetHuman8596854 on Saturday, September 2, 2023 8:42 PM
I would like to request the suspension of my Garena Free Fire account. My friends are eagerly anticipating my return to play with them, so I kindly ask for the unbanning of my Free Fire account with the ID **********. I have been patient in waiting for the account suspension. Although I may not have many friends, the community in Free Fire has become like a second family to me. Playing Free Fire gives me a sense of belonging and friendship. I remain hopeful that my Free Fire account will be reinstated soon. I am a passionate fan of Free Fire, and my user ID is [redacted].
Reported by GetHuman8596854 on Saturday, September 2, 2023 8:44 PM
Hello Garena Free Fire,
I am reaching out from India. I have been playing Free Fire for over two years now, and my game level is 57 with over [redacted] likes. I recently encountered an issue where my account was suspended on the 3rd of April in the evening. I have not used any hacks or third-party apps during my gameplay, and I have even made purchases on my account. Additionally, I upload Free Fire gameplay videos on my YouTube channel. Due to network problems in my village, I often experience high ping, which may seem like hacking, but it is not. I am not aware of any violations on my part, and I kindly request the reinstatement of my account. I have watched numerous videos on YouTube on how to resolve this issue without the use of third-party apps. My in-game ID is [protected], and my game name is SHADOW OM.
Reported by GetHuman8598820 on Monday, September 4, 2023 1:16 PM
Dear Garena Free Fire,
I kindly request the suspension of my account. My friends are eagerly waiting for me to join them in gameplay. Please consider unbanning my Free Fire account with the ID (**********). I have patiently awaited the suspension of my account. Although I do not have many friends in real life, in Free Fire, I have found a community where I feel connected and engaged. Playing Free Fire gives me a sense of camaraderie that I cherish immensely. I genuinely hope for the swift resolution and unsuspension of my account, with the ID ************. Free Fire holds a special place in my heart, and without it, I feel adrift. Your understanding and assistance in this matter are greatly appreciated.
UID: ***********
In-Game Name: ***********
Level: ***
Connected via Facebook: Aril Samad
YouTube: [redacted]
Awaiting your resolution, thank you.
Reported by GetHuman8601619 on Wednesday, September 6, 2023 1:37 AM
Dear Garena Free Fire, I kindly request the suspension of my account, ID **********. I have eagerly been awaiting the suspension. Free Fire allows me to connect with friends and escape reality while playing. I am hopeful for the account to be unsuspended as I cherish it dearly. Free Fire is more than just a game to me; it is where friendships thrive. Your understanding in this matter is greatly appreciated. Please consider unsuspending my account. Thank you for your support. - Aril Samad, UID ***********, In-Game Name ***********. Level **. Facebook: Aril Samad. YouTube: **** *******. Patiently anticipating your assistance. Thank you.
Reported by GetHuman8601619 on Wednesday, September 6, 2023 1:38 AM
Subject: Request to Unblock Free Fire Max Account
Greetings Team,
I have been an active player of Free Fire for several years. To my dismay, on April *, I discovered that my account, ID *********** under the username "no usar," has been suspended due to suspected abnormal activity. I believe my account was wrongfully used without my knowledge for unusual activities. I kindly request the immediate reinstatement of my account so I can continue enjoying the game. Your assistance in resolving this matter would be greatly appreciated.
Warm regards,
[Initials]
Reported by GetHuman-kamjadkh on Thursday, September 7, 2023 3:09 AM
Subject: Appeal Request for Free Fire Account Ban
Hello Free Fire Support Team,
I hope you are doing well. I am reaching out to address the recent ban imposed on my Free Fire account under the name [Your In-Game Name]. I believe there may have been an error or confusion surrounding this ban, and I am eager to present my perspective for your consideration.
My account was banned on [27 August [redacted]] during a gaming session, leaving me quite surprised by the decision. Throughout my time playing Free Fire, I have made a conscientious effort to adhere to the game's regulations and policies. I have always been mindful of following the rules outlined by the platform.
I kindly ask for a thorough examination of my account's activities and any supporting details associated with the ban. Should there have been any irregularities or misconduct that led to this ban, I am keen to offer an explanation or address any potential misunderstandings that may have occurred.
Reported by GetHuman8607867 on Thursday, September 7, 2023 5:20 AM
Dear Garena Free Fire moderator, I would like to request the reactivation of my suspended account. Despite the suspension over three months now, I have a deep love for the game. I understand my mistake and accept responsibility. I am willing to be subjected to permanent account suspension if any further violations occur. My level 53 account has been valuable to me, and I hope for a chance to continue playing after this plea. I did not engage in serious violations, but I acknowledge that errors can happen unintentionally. I am ready to abide by all rules moving forward. Please consider reinstating my account. Thank you for your attention to this matter.
Player ID: [redacted]
Reported by GetHuman8608045 on Thursday, September 7, 2023 8:54 AM
I am experiencing an issue with my Winzo app regarding the state verification. I used to live in Assam, but now I reside in Delhi. The app is prompting me for Aadhaar verification, however, my Aadhaar is linked to a mobile number that I have lost. I have deposited [redacted] rupees on September 7, [redacted], but I am unable to select the state without verifying my Aadhaar. This is impeding my ability to use the Winzo app effectively and withdraw my deposited money. My registered mobile number for Winzo is [redacted] and my email is [redacted] I am unable to verify my Aadhaar due to the loss of the original linked mobile number. I have only registered my PAN card on the Winzo app. Please assist me in resolving this issue so I can enjoy using the Winzo app and retrieve my deposited funds. Thank you.
Reported by GetHuman-abinashl on Thursday, September 7, 2023 10:18 AM
Dear Team Free Fire India,
I encountered an issue where my ID was suspended while playing the game. I believe this suspension was an error, as I have followed all the rules of conduct. I request a thorough review of my account to lift the ban on my ID.
Player name: RIZVI ff
I kindly ask for your prompt attention to this matter.
Thank you.
Reported by GetHuman-moosewal on Wednesday, September 13, 2023 7:03 AM
Dear Garena team, I am a Free Fire player, and I haven't made any mistakes, yet my ID has been banned. I have been playing Free Fire for 4 years and have another ID that has not been suspended. I am unsure why my ID was suspended as I have not made any errors. Please review my ID again, and if I have unintentionally made a mistake, kindly reactivate my account. I am providing my full details below. It is a sincere request to the Garena team to unsuspend my Free Fire ID: [redacted]. Game name: DeserᴛᏦing. I kindly ask for one more chance. Kindly unsuspend my account. Thank you, Garena team.
Reported by GetHuman8619033 on Thursday, September 14, 2023 6:40 AM
Dear Garena team, I am a Free Fire player and I believe there may have been an error with my ID being banned. I have been playing Free Fire for four years and have another ID that has not been suspended, so I am unsure why my current ID was banned. I kindly request for you to review my ID and if there was a mistake, please reinstate it. I am willing to provide all my details for verification purposes. I sincerely ask for your assistance in unsuspending my Free Fire ID with the username "DesertKing" (ID: [redacted]****). Thank you for your cooperation, Garena team.
Reported by GetHuman8619033 on Thursday, September 14, 2023 6:42 AM
Dear Sir,
I have been a Free Fire player for several years now. On April *, I discovered that my account was suspended due to abnormal activities that were not done by me. I play under the username No Usar with Player ID [redacted]. Kindly consider lifting the suspension as these actions were not by me. I have put in a lot of hard work to reach this level. Your assistance in resolving this matter is greatly appreciated.
Thank you.
Reported by GetHuman8619044 on Thursday, September 14, 2023 6:59 AM
On August 27th, I played Ludo on the Winzo app and unfortunately lost over [redacted]+ in multiple games. I strongly believe the app is rigged as I experienced a pattern where I would win with small amounts and then lose with larger amounts, suspecting fake accounts are being used against me. I come from a middle-class family and this loss is significant as I need to pay for my college fees. I feel helpless and just want a refund to help me out financially. I am willing to provide screenshots of the games as proof. Please address my concern urgently, and I urge for the app to be banned to protect others from facing the same issue. Your help in resolving this matter is greatly appreciated.
Reported by GetHuman-eshitara on Thursday, September 14, 2023 2:02 PM
Dear Garena team, I am a Free Fire player who recently had my ID suspended. I have been playing Free Fire for four years and sincerely believe I have not made any mistakes that would warrant this action. I have another ID that has not been suspended, which further supports my innocence. I kindly request that you review my suspended ID and, if there was an error, reinstate it. I am willing to provide all necessary details for your review. My Free Fire ID is [redacted] under the game name "..€Ꭰᴇꜱᴇʀᴛ✿Ꮶɪɴɢ." I urge you to give me the opportunity to rectify this situation. Thank you, Garena team.
Reported by GetHuman8619449 on Thursday, September 14, 2023 2:30 PM
I played the World War game on Winzo and noticed some cheating. My team had more members with higher scores, while the other team had fewer members with lower scores, but they still won. I have screenshots as proof of this happening multiple times. Please do not play this app, it's all nonsense and fake. Refund my money immediately or face the consequences. I have all the evidence to support my claim. Refund all my money or don't even download this app.
Reported by GetHuman8622211 on Saturday, September 16, 2023 11:27 AM
My Free Fire Max ID has been banned. I downloaded a normal Free Fire Max version from a different site after being told by a YouTuber it was safe for low RAM devices. I downloaded it from APK Monk, but I regret not being aware of any potentially modded scripts. I respectfully request to have my ID unbanned. I made the mistake due to the unavailability of Free Fire Max on the Indian Play Store. I hope you can review my account promptly. I assure you that I did not use any hacks, just the script added by APK Monk's Garena Free Fire. I ask for action against such modded websites promoting hacks. I apologize for my error, and I trust a manual review will reveal the script from APK Monk.
Reported by GetHuman8630299 on Friday, September 22, 2023 7:52 AM
Dear Garena Free Fire moderator,
I am seeking assistance to reinstate my suspended account. It has been suspended for a year now, causing me distress as I cherish the game deeply. I assure you that I have not utilized significant hacks and request a review of my case. I am willing to acknowledge any oversight on my part and accept any consequences if errors are found moving forward. My account holds a valid level 63 status, and I sincerely hope for a second chance. I value fair gameplay and am willing to rectify any mistakes made. I humbly request your understanding and reconsideration in restoring my account. My in-game name is "chapter close," and my UID is [redacted]. Your attention to this matter is greatly appreciated. Thank you.
Reported by GetHuman8631812 on Saturday, September 23, 2023 9:13 AM