Customer Service Profiles Customer Service Issues

Dear Garena team, I am a Free Fire player who has been playing for over two and a half years. Unfortunately, the gameplay with my Free Fire ID has been suspended. I believe it might be due to hacking since my ID was connected to a Google account. I kindly request the Garena team to unsuspend my Free Fire ID. Free Fire ID: [redacted] Game Name: ƬᏉ乂SM0TH.hax I am asking for one chance to rectify this issue. Please unsuspend my account. Thank you, Garena team.

Hello Garena Free Fire, I am MD Rimon. I have been playing Free Fire for a few days, but when I tried to start the game recently, I received a message stating that my account has been suspended. I only logged in as a guest and I am a genuine player, not a hacker. Please review my account and reinstate my access. My guild name is MD Rimon in Bangladesh. Thank you. UID: [redacted] Game Name: Tᴳ〆ⱤᎥⱮÖ︎Ɲツ࿐A Level: 60

Subject: Request for Account Unsuspend Timer To the Free Fire Support Team, I am reaching out to request an unsuspend timer for my Free Fire account, which was recently suspended for violating the game's terms and conditions. I apologize for any actions that led to this suspension, as I value fair play and a positive gaming atmosphere. My Free Fire account holds significant personal investment and enjoyment for me, and I acknowledge and regret my mistake. I respect the game's rules and policies and aim to maintain a fair and secure gaming space. I respectfully ask for a reduction or removal of the suspension timer on my account to resume playing promptly. I commit to upholding the game's regulations and enhancing the gaming experience for all. I am eager to rectify my actions and regain access to my account swiftly. I appreciate your understanding and consideration and am willing to provide any necessary information for the review process. Thank you for your time and I look forward to a positive resolution. Best regards, Arman Free Fire Account Username: 亗᭄Fᴀʀᴢɪ_ꜰꜰ࿐ Free Fire Account ID: [redacted] Email Address: [redacted] Account Suspend Date: [redacted]

Hello, Garena support team. I made an error while trying to claim extra rewards, which led to me entering my ID and password incorrectly. Consequently, I am unable to access my Free Fire account. I am a longtime user and would greatly appreciate your prompt assistance. I have attached a screenshot of my ID and the post in which I mistakenly entered my Free Fire UID [redacted]81. The contact number associated with my Free Fire ID is [redacted]. It seems that someone else is currently using my Free Fire ID. I kindly request your help in resolving this matter. Thank you.

Hello! I made a mistake trying to receive more rewards and ended up locking myself out of my Free Fire account by entering the wrong password. I'm a long-time user and need your help to recover my account quickly. I have attached a screenshot of my ID and the post where I mistakenly entered my UID [redacted]81. My name is Piyush S. R., and my mobile number is [redacted]. I'm unable to access my Free Fire account due to this issue. Please assist me with recovering it. Thank you.

Hello Garena Free Fire team, I recently requested the suspension of my account. It has been banned for almost a year now due to the use of hacks. Although I admit to using hacks, I want to clarify that they were only used during friendly custom matches with my friends, not during ranked matches. I kindly ask you to review my case again and consider unbanning my account. User ID: [redacted] Server: India Reason for ban: Using hack injector Thank you for your attention. 😇

Hello, Free Fire India Team, I recently had my account suspended while playing the game. I believe it was done in error as I have always followed the rules diligently. My in-game stats, like KD and headshot rate, reflect that I am a regular player. I kindly request the Free Fire Max team in India to review and lift the ban on my account. Player: CALL ME GOD UID: [redacted] Thank you.

Hello, I am a Free Fire player from India. While playing the game, my account under the name "CALL ME GOD" was unexpectedly suspended. I firmly believe that I have abided by all the rules and regulations set by the Free Fire team. I kindly request the Free Fire team in India to review my account as I am a fair player with average KD and headshot rates. Please reconsider the suspension of my account. Thank you.

Hello, Garena Team. I discovered that my Free Fire ID was banned recently. I adhere to Garena Free Fire's terms and conditions and have not used any hack tools or engaged in any unauthorized behavior with my ID. Despite this, my account remains banned. I kindly request a review of my ID and prompt unbanning of my account. Thank you. User ID: [redacted] In-Game Name: HS#ESPORTS

My Free Fire account was recently closed because of unauthorized access, possibly due to using an injector with my alternate account. Despite no intentional wrongdoing on my part, my account was wrongfully banned for hacking. I am reaching out to Garena to appeal for the unbanning of my account, as I cherish my game progress and did not engage in any hacking activities. Username: 亗᭄Fᴀʀᴢɪ_ꜰꜰ࿐ Account ID: [redacted] Email: [redacted] Date of Account Suspension: 26/06/[redacted] Device: V2065 Model: Vivo Y20G Contact Number: [redacted] Server: India Facebook Name: Farzi Deadpool I kindly ask the Free Fire team to reconsider and lift the ban on my account, as I have invested ₹[redacted] in it.

Subject: Free Fire ID Ban Appeal Dear Team Garena Free Fire, I am reaching out to seek your support regarding the recent ban placed on my Free Fire ID. While I acknowledge there must have been a reason for the ban, I firmly believe it may have been a mistake or misinterpretation. I have been a devoted Free Fire player for a significant period and have consistently played with integrity and fairness. I have never utilized any unauthorized software or cheat codes to gain an unfair advantage. I have consistently abided by the game's rules and guidelines, refraining from any inappropriate or unethical conduct. To my surprise, I recently discovered the ban on my Free Fire ID. Unsure of the reason behind this action, I kindly request an investigation into this issue and a removal of the ban on my account. I am willing to cooperate fully with any inquiries required to demonstrate my adherence to fair play. I trust that this ban is a misunderstanding and am hopeful for a prompt resolution to have my Free Fire ID reinstated. Thank you for your prompt attention to this matter. I anticipate your response. Best regards, My Game Name: ༈〠༈ Game UID: [redacted]

Hello, my Facebook account that was linked to Free Fire Max has been hacked. All the information like my Facebook ID, number, and password has been changed. The linked Free Fire Max account ID was [redacted] and it was at actress level El. Another ID I had was at level 65 but I am unsure if it was linked to the Gmail ID. I only have the email ID [redacted] I kindly request the support team to help me retrieve my Free Fire account back. Thank you.

Dear Sir, My account has been banned, preventing me from playing the game. Whenever I attempt to open the game, a message states that my account has been closed due to a refund issued for a previous top-up. I am unsure about this refund process as I have not requested any refunds. All transactions, such as airdrop purchases or weekly membership buys, were made through a friend who may have initiated the refund mistakenly. I believe this situation is not my fault. I hope you can comprehend my situation and promptly resolve the issue by lifting the restrictions on my account. Thank you.

I need an answer to this situation. When I play the game, at the same time, you deduct charges from my platform, then the government decided they would like 30% of our winnings. Now, every time I make a withdrawal, you start deducting a commission. Why are you doing this according to which rule? We are the foolish ones playing the game; all our winnings go to you and the government, so there is no point in staying here. On any other platform, there are no commissions charged, only with you. Why is this happening?

This is not an appeal. My Freefire account [redacted]66 has been unexpectedly banned despite not using any third-party software. I want to clarify that I recently reset my phone, backed up all my apks including Freefire, restored them after the reset, and logged into the game. The next day, my account was suspended. When I reached out to Garena Freefire support, my communication was also banned. I seek assistance regarding this issue and mention that I backed up the Apk using Realme's backup and restore feature.

Hello Garena Free Fire, my Free Fire ID has been suspended because I used a small headshot hack on my Free Fire account. I only used it in one custom match, and my ID got banned right after. It has been a year since my ID got suspended, and I still have not been able to recover it. Please, Garena Free Fire, I used a small hack unknowingly, and I request you to kindly recover my ID. I promise not to engage in any such activities again. Please trust me, and thank you. Free Fire ID: [redacted]16.

Hello Garena, I have been patiently waiting for my UID: [redacted]. I have only played Free Fire for a few days. The last time I played, I encountered an issue where upon starting the game, it displayed a message stating my account had been suspended. During my gameplay, there was a hacker present. I assure you that I am not involved in any hacking activities. I kindly request for the reinstatement of my suspended account. My Free ID is: [protected] and my guild name is KMR Scouts. Your assistance in recovering my account would be greatly appreciated. Thank you.

Dear Garena Free Fire, I am kindly requesting for the unbanning of my account with the ID ([redacted]63). I used a config file hack once for fun, and I deeply regret it. I assure you that if my account is unbanned, I will not engage in any hacking activities again. I have invested approximately 50,[redacted] INR into this account, and it holds sentimental value to me as it is my old account. Coming from a humble background, this account means a lot to me. I sincerely appeal for your understanding and humbly ask for the suspension to be lifted. Thank you. Sincerely, Alari

WinZo app has taken a lot of my money every time I played. This app only seems to loot people's money. I tried to contact their customer care on various platforms, but there is no number available. It's unfair that only people who are more literate can reach out while others who struggle with writing may face issues. How will those who cannot write messages themselves get their problems resolved? WinZo app initially encouraged people to play by calling them, but now the same number seems to be unreachable. In conclusion, this app deceives people by showing Dhoni's endorsement.

Dear Garena Free Fire support team, I am writing to request the reinstatement of my account that was suspended due to unintentionally using FF tools. I assure you that I will not use any third-party applications or hacks in the future. Here are my account details: - UID: [redacted] - In-game Name: ꜰꜰ᭄Gᴀᴍᴇʀ★ʏᴛ - Level: 63 - Likes: [redacted]+ - Country: India I have invested a significant amount of money into my account and kindly ask for your assistance in lifting the suspension. Thank you for your attention to this matter. Sincerely, [Initials]