The following are issues that customers reported to GetHuman about Customer Service Profiles customer service, archive #16. It includes a selection of 20 issue(s) reported April 12, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I participate in the main game and even win fairly, but it seems like the game is tampered with and I am declared the loser in the last seconds on the 10th, 11th, and 12th dates. I played a game worth 10-[redacted], but the winning amount has not been transferred to my account yet. Is this a scam? They declare me as the winner and show the prize with me, but during the final game, they flip it in the last second, showing the winner as someone else and displaying me as the loser. Please transfer my winning amount to my account.
Reported by GetHuman-mearajal on الأربعاء ١٢ أبريل ٢٠٢٣ ٠٣:٠٩
Sarve Bindu game ne mere saath fraud kiya hai. Jeetne ke baad bhi game last second mein harva ghoshit kar dete hain. Main winner ho chuka hun, lekin amount mujhe ab tak nahi mila. Main ₹[redacted] ke game khela hun lekin ab tak kuch nahi mila. Kripya meri amount jald se jald dilane mein madad karen. Dhanyavaad.
Reported by GetHuman-mearajal on الأربعاء ١٢ أبريل ٢٠٢٣ ٠٣:١٣
Despite winning, the game was overturned at the last second and declared a loss for me on the 10th, 11th, 12th, and 3rd. I played a game worth at least 88,[redacted] where I hadn't received the winnings of 60,[redacted] and 6,[redacted] yet. The screenshot shows me as the winner, but the amount hasn't been credited to my account. This seems like a direct scam. Please investigate my account and transfer the remaining amount owed to me.
Reported by GetHuman-mearajal on الأربعاء ١٢ أبريل ٢٠٢٣ ١١:٣٥
I am having trouble accessing my Winzo application since this morning. I believe there may have been a mistake as to why my account was blocked. I would like to request that my account be unblocked as soon as possible. I have been enjoying playing the fantasy game on Winzo with my friends, so I hope this issue can be resolved promptly. Thank you for your assistance.
Reported by GetHuman8309568 on الثلاثاء ١٨ أبريل ٢٠٢٣ ١٧:٢٥
My Winzo Fantasy game app has been blocked by the authorities for the past three days. I have already contacted customer care online, but it hasn't been unblocked yet. I'm concerned about why this action was taken, as it implies there may be fraudulent activity. I request a refund for all the money spent on contests until now. If the app is not unblocked promptly, I will delete it along with many of my friends.
Reported by GetHuman8309568 on الأربعاء ١٩ أبريل ٢٠٢٣ ١٧:٠٨
Dear Garena Free Fire,
Please consider unbanning my Free Fire account with the ID [protected]. I used a config file hack once just for fun. I promise not to use any hacks in the future. I have spent a significant amount of money on this account, nearly 15000INR, and it means a lot to me. Coming from a poor family, this account is special to me, and I sincerely ask for your understanding and to lift the ban.
"I love Free Fire, please give me a chance." I assure you I will not use any unauthorized applications or files. Kindly unsuspend my account with the UID: [redacted] under the in-game names ⓥʟᴀᴋᴀᴳᴹᴿ,ᵀᴳᴿ at level 65.
I am patiently waiting for your response. Thank you.
Reported by GetHuman-kambojdi on الأحد ٢٣ أبريل ٢٠٢٣ ١٧:١٥
Hello, my name is Aalim, and my mobile number is [redacted]. I had withdrawn [redacted] rupees from the Winzow game, but [redacted] rupees have not yet been credited to my bank account. It has been over 48 hours, and the pending status is causing inconvenience. It's essential for me that the money reflects in my bank account promptly because the enjoyment of playing the game is complete only when the winnings are swiftly transferred. Everyone plays games to win money, and if the earned amount remains pending, it's truly disheartening. Despite the effort put into playing the game, the real pleasure comes when the money is promptly credited to the bank account. Therefore, I kindly request that my [redacted] rupees, which have been pending for about 48 hours, along with the [redacted] rupees commission, be expedited to my bank account.
Reported by GetHuman8320583 on الإثنين ٢٤ أبريل ٢٠٢٣ ٠٤:٥٩
I am experiencing cheating in the MPL game, I am being deceived, playing for a long time, my money is being deducted in MPL, and playing slowly and cheating when it's his turn, strange things happen. It runs smoothly three times, my money gets deducted. The timer is set for 9:00 minutes, but when it's my turn, I play, but it cuts until he plays, cheating in MPL is causing my money to be deducted a lot. I am facing a hacking issue in MPL. Please help me, my money is being deducted excessively. The problem of hacking is ongoing in MPL.
Reported by GetHuman8333823 on الأحد ٣٠ أبريل ٢٠٢٣ ٠٤:١٦
Dear Team Garena Free Fire,
I am reaching out to seek your support with the recent suspension of my Free Fire ID. I acknowledge that there might have been a valid reason for the suspension, but I believe it could be an error or misinterpretation.
As a dedicated Free Fire player, I have upheld fair play and integrity throughout my gaming experience. I have never resorted to using unauthorized software or cheat codes for an unfair advantage. Upholding the game's rules and values has always been my priority, and I have abstained from any inappropriate or unethical conduct.
The recent ban on my Free Fire ID came as a surprise. I am unsure of the cause behind this action and kindly request a thorough review to reconsider and remove the ban on my account.
I am willing to collaborate in any investigation necessary to demonstrate my adherence to the game's regulations. I trust that this issue stems from a misunderstanding and I am hopeful for a prompt resolution to have my Free Fire ID unbanned.
Thank you for addressing this matter. Anticipating a timely response.
Warm regards,
My Game Name: ★RIO★『sLc』
Game ID: [redacted]
Reported by GetHuman8340758 on الأربعاء ٣ مايو ٢٠٢٣ ٠٩:٥٦
Hi, Garena Free Fire,
I am kindly requesting to have my account unbanned. I used a hack injector for fun, but now I regret it. My account ID is [redacted]. I assure you that if you unban me, I will never use any cheats again. Playing Free Fire is my hobby, and I have spent a lot of money on it. I come from a humble background, and this game means a lot to me. Please reconsider and unban my account. I promise to play fairly in the future. My in-game name is M.MUDASIR11, and I am at level 41 or 42.
I appreciate your understanding and hope for a positive response. Thank you for your time and consideration.
Reported by GetHuman8345346 on الجمعة ٥ مايو ٢٠٢٣ ٠٥:٠٢
Free Fire Max Garena Team
ID: [redacted]
Username: No Usar
Date: April 2, [redacted]
Suspended Account
Hello, I have been playing Free Fire for 2 years now. On April 2, I discovered that my account was suspended due to abnormal activity and unusual actions by someone else. My ID is [redacted], and my username is No Usar. Kindly, unsuspend my account.
Thank you.
Date: April 23rd
Complaint Resolved
Hello, I have been an avid player of Free Fire for the past 2 years. Unfortunately, I recently found out that my account was suspended due to abnormal activities done by others. I kindly request for my account to be unbanned as I have put in a lot of hard work to reach my current level in the game. Player Name: No Usar, Player ID: [redacted].
Garena Customer Support, please assist me in unsuspending my account. I kindly ask for another chance.
Reported by GetHuman8355115 on الأربعاء ١٠ مايو ٢٠٢٣ ٠٢:١٨
Hello, I have been an avid player of Free Fire for several years. However, on April *, I discovered that my account, with the ID *protected* and the user name "no usar," was suspended due to abnormal activity. I believe my account was compromised and used for unauthorized actions. I kindly request to have my account unsuspended as I have put in a lot of effort to reach my current level. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman8355115 on الجمعة ١٢ مايو ٢٠٢٣ ٠٧:١٠
I made a withdrawal of [redacted] yesterday, May 12th, at 9:24 pm, but the balance has not reflected in my account yet. Please transfer the money to my account promptly.
Order ID: [redacted].
Dear Sir, the amount of [redacted] has not been credited to my account. Kindly transfer this amount or provide me with the UPI ID or Transaction ID for further assistance. I contacted customer care, and they mentioned that the Rummy platform should have provided transaction details which I am currently missing.
Game ID: [redacted]8.
Reported by GetHuman8363045 on السبت ١٣ مايو ٢٠٢٣ ١٧:٣٩
Hello Google Play Support,
I am reaching out regarding an issue with the Free Fire service. Could you kindly ask them to contact me? You can reach me at ([redacted]).
I am looking to have my refund processed promptly. I am seeking the return of 22,[redacted] rupees that I spent on an item in Free Fire. This transaction has been a regrettable mistake, and I would appreciate your assistance in resolving this matter.
For the refund, please transfer the funds to my account with the number ([redacted]3). Once the refund is processed, I would like to have Free Fire removed from my phone.
I eagerly await your prompt response. My primary goal is to recover the funds. Thank you for your attention to this matter.
Reported by GetHuman-bhatprat on السبت ٢٠ مايو ٢٠٢٣ ٢٠:٣٠
Hello Google Play Support, I am trying to reach out to the Free Fire team. Kindly pass along my request for them to contact me on my phone at [redacted]. I am kindly asking for your assistance. I would like to convey to them to refund my 22,[redacted] rupees promptly. I regret purchasing items in Free Fire - it was a significant mistake. Please take note and assist me in this matter. Here is my account number [redacted] for the refund process. Kindly transfer the money to that account and deactivate Free Fire on my device. Your expedited response is greatly appreciated. I eagerly await your reply. My priority is to retrieve my total investment of 22,[redacted] rupees. Thank you.
Reported by GetHuman-bhatprat on السبت ٢٠ مايو ٢٠٢٣ ٢٠:٣٢
Hello, I've been playing Free Fire for two years. On April 2nd, I discovered that my account was suspended due to someone engaging in abnormal activities under my username "no usar" with the ID [protected]. I am kindly requesting to have my account unsuspended as I have invested a lot of effort to reach this level. Please assist me, Garena customer support, in resolving this issue. Thank you.
Reported by GetHuman8385030 on الأربعاء ٢٤ مايو ٢٠٢٣ ٠٢:٥٧
Hello Team Free Fire,
I am unsure why my Free Fire ID was suspended as I did not engage in any hacking activities and did not spend excessive time playing. However, my account was banned suddenly. I want to clarify that I am an honest player and have not violated any rules. I kindly request to have my ID reinstated as I have made significant in-game purchases. I assure you that I have not engaged in any wrongdoing. I await your prompt response.
Thank you.
Game ID: [redacted]
Game Name: KA KARTHIK
Reported by GetHuman8391911 on السبت ٢٧ مايو ٢٠٢٣ ٠٣:٠٨
Network issues made my phone unusable, but a firmware update in the game, Pokémon Go, helped me maintain a connection and enjoy the game. The network is now working fine again, so please help me maintain 2nd to 4th Star complete Kara layout the aura job set network issue ho to aur job site hu aur app say please help me 😭
Reported by GetHuman8392523 on السبت ٢٧ مايو ٢٠٢٣ ١٣:٣٨
Hello WinZO team,
I am Aamir Khan, a long-time user of WinZO. Today, I encountered an issue as my account has been blocked. I am quite concerned about this situation as I have deposited money multiple times and enjoy playing games on your platform. WinZO has become a habit for me, and I genuinely love using it. I kindly request your assistance in resolving this matter and unlocking my WinZO account. I believe this blockage may have occurred mistakenly. I appreciate your help in ensuring fairness and granting me access to my beloved WinZO account.
Thank you, WinZO support team.
My login number: [redacted]
Reported by GetHuman8393042 on السبت ٢٧ مايو ٢٠٢٣ ١٨:٥٩
Dear Free Fire Support Team,
I am reaching out to address the permanent suspension of my Free Fire account. I acknowledge the violation that led to this action, but want to clarify that it was accidental. I apologize for any confusion that may have arisen.
As a dedicated Free Fire player for an extended period, I have devoted time, effort, and resources to the game. Losing my account permanently would be a significant setback, and I am disheartened by the current circumstances.
I believe the suspension was unwarranted and seek a review of my case. I am prepared to fully cooperate with any investigations and provide any necessary information to resolve this issue.
My account and the time invested in Free Fire hold great value to me. I have consistently adhered to the game's policies and rules and am confident no intentional violations were made. Therefore, I respectfully urge you to reconsider the account suspension and restore access promptly.
I understand the workload you handle and respectfully request expedited attention to my case. I appreciate your consideration and anticipate your prompt response.
Best regards,
Rbz riyaz
Reported by GetHuman8396222 on الإثنين ٢٩ مايو ٢٠٢٣ ١٧:٥٨