Customer Service Profiles Customer Service Issues

Hello Garena, I am Abhishek M., and I have been playing Free Fire for a few days. The last time I played was on 11/26/[redacted]. When I tried to start the game on that date while logged in as a guest, I received a message saying that my account has been suspended. I would like to know why this happened as I am not a hacker and did not exploit any bugs. I kindly request you to reinstate my account. My Free Fire ID is: [[redacted]].

Hello Garena support team, Hello, Greetings. I am Suraj. I have been playing Free Fire for the last two years, and recently, my account got suspended. Four days ago, while playing a long match, I was eliminated by a hacker who used headshots. Please consider giving me another opportunity to play. I am a dedicated fan of Free Fire and would really appreciate if my account could be unsuspended. I sincerely apologize for any inconvenience caused. Username:༄ᶦᶰᵈ᭄SURAJ☬ UID: [redacted]

Dear Garena, My Free Fire account was suspended recently without any reason. I swear I have not used any hacks or third-party applications to cheat in the game. My ID was just suspended suddenly, and I don't know why. I have spent a lot of money on my Free Fire account and put in a lot of effort. Please review my account once again and recover it as soon as possible. Thank you.

Dear Garena Free Fire, I kindly request the unban of my account with ID [redacted], known as "Insane Adnan." I experimented with a config file once for amusement and assure you that I did not utilize any hacks. Please review my account and consider reinstating it. I have been playing for years and reached Level 66. I promise not to repeat this behavior in the future. I deeply cherish the Free Fire game and hope to continue playing. Your assistance in unbanning my account would be greatly appreciated. Thank you.

Dear Garena Free Fire, I kindly request the unbanning of my account, ID [redacted]. I admit to using a config file hack for fun once, but I assure you that I will not use any hacks in the future. I have invested nearly 20,[redacted] INR into this account, and coming from a humble background, this account holds sentimental value to me. I sincerely ask for the chance to continue playing on my account. I am committed to playing fair and pledge not to use any unauthorized applications or files again. Please consider lifting the suspension on my account. Thank you.

Dear Garena, I kindly request to have my suspended Free Fire ID restored. I apologize for my past mistakes and assure you it won't happen again. Please consider giving me a second chance by returning my ID. Thank you for your assistance.

This thread was last updated on August 11, [redacted]. Hello Garena Free Fire, I am from India. I have been playing Free Fire for over 2 years, and my in-game level is 51 with over [redacted] likes. I contacted support on April 3rd in the evening because my account was suspended. I have never used any hacks or third-party apps. I have spent money on items in the game, so will I lose that investment? I also upload Free Fire gameplay videos on my YouTube channel. Due to network issues in my village, I often play with high ping, but this is not due to any hacks, just network problems. I am unsure why my account was suspended. I have tried watching videos on how to unsuspend accounts, but I have not used any third-party apps for this. My in-game ID is [redacted], and my game name is BASUA..ff.

I recently created an account for the first time. I went through the identity verification process as requested. After completing it, I was informed that I had to wait 24 hours before making any withdrawals. During this time, I continued to make deposits without any issues. However, once the 24-hour period passed, my account was suddenly locked on the grounds of fraud and violating privacy policy. I contacted customer service regarding my funds but have yet to receive a response. Frustrating experience.

Hello, GarenaFree Fire team, I am requesting to have my account, ID [[redacted]], unbanned. I used a config file hack for fun just once, and I am sincerely asking for another chance. I have invested around 50,[redacted] INR into this account, and it's very important to me. I come from a humble background and promise not to use any hacks in the future. My in-game name is Mr. X Warrior, and my UID is [[redacted]]. Kindly consider my appeal. Thank you.

I am reaching out to request the suspension of my Garena Free Fire account. My friends are eagerly waiting for me to join them in the game. My Free Fire ID is [redacted], and I have been anticipating the suspension of my account. Playing Free Fire allows me to connect with many friends and creates a feeling of being in a realistic world playing alongside them. Please, kindly consider my request to unsuspend my account, as it means a lot to me. My UID is [redacted], in-game name is [redacted], and I am on level [redacted]. Thank you for your understanding and assistance. Your prompt action would be greatly appreciated.

Please unban my ID. I used a config file hack once just for fun. Please unban my Free Fire account with the ID [[protected]]. Once it's unbanned, I promise not to use any hacks in the future. This is my old ID, and I come from a humble background. Please consider unbanning my account. I hope for your understanding and help. Thank you for giving me a chance. I assure you that I will not use any third-party applications or files going forward. Please unsuspend my account. UID: [redacted] Name: Hacker Chan Level: 57

Hello Garena Free Fire team, I am facing issues while playing the game. Every time I enter the game, it crashes and returns me to my phone's home screen. The game seems to freeze and the colors change, making the whole game appear distorted. When I play, it doesn't feel smooth as if I'm playing in a visually impaired mode. Please, can you advise on a solution to fix these issues as my game is not running properly? Thank you.

Hello Garena support team. A few days ago, I received an email informing me that the phone number linked to my account has been changed without my knowledge. I reside in Germany, and the new number does not belong to me or come from Germany. My Account ID is TheAtlasLP, and my UID is [redacted]14. My correct phone number is +49[redacted]9, and I kindly request that you remove the unauthorized number from my account so I can update my password and input my actual phone number. Thank you.

Dear Garena Free Fire Max Team, My account was suspended because I used the Tools APK. Please reinstate my account. I assure you that I will not make the same mistake again. Kindly give me another chance. Free Fire is very important to me, and I promise to abide by all the rules in the future. My life feels incomplete without Free Fire, so I hope you can return my account. Thank you. Player Name: Sabir.bhai94 Player I.D: [redacted] Player Level: 66 Gmail: [redacted] Contact Number: [redacted]

My real name is Sujay. In-game name: RaiSTAR UID: [redacted] My account has been banned due to some abnormal activities. I assure you that I have not used any prohibited items by Garena. It might have happened by mistake. I apologize for that. Please consider unbanning my account. I promise to adhere to the rules set by Garena going forward. Thank you.

Hello, Team Free Fire Europe, I would like to bring to your attention that my in-game ID has been suspended while playing. I believe that I have not violated any rules and have adhered to the rules of conduct. It seems like my account was mistakenly suspended without a valid reason. I kindly request the Free Fire Team to reconsider and unban my account. Player Name: FRANCEZI ID Number: [redacted]

Dear Garenfree Fire, I am kindly requesting that you unban my Free Fire account ID ([[redacted]]) as I used a configuration file hack once just for fun. I assure you that if my account is unbanned, I will not resort to using any hacks in the future. I have spent nearly 15,[redacted] INR on this account, and it holds sentimental value for me. Coming from a humble background, I sincerely ask for the opportunity to have my Free Fire account reinstated. I love Free Fire and promise to refrain from using any unauthorized applications or files. Please consider unbanning my account. Thank you. Warm regards, Initials

Dear Team Garena Free Fire India, My ID was banned while I was playing the game. I am certain that I have not violated any rules of conduct. I am confused about why my account has been suspended. I believe this may have been done in error. I kindly request the Garena team to reconsider and unsuspend my account. Player Name: SKYLORDㅤ69ㅤ♈⃝ ID: [redacted] Thank you. 😊

Hello Team Garena Free Fire, I am writing to inform you that my account was suspended while I was playing the game. I am confident that I haven't violated any rules and guidelines. I believe my account was mistakenly suspended without a valid reason. I kindly request the Free Fire team to review and lift the suspension on my account. Player Name: R. Gamer Player UID: [redacted]

Hello, Respected team member, I am not using any third-party applications, as my account was suspended. I enjoy playing Free Fire. My friend mistakenly used a third-party application in the training ground on my account, which led to the suspension. When I tried to open the game after 24 hours, it informed me about the suspension. Please, I request you to unsuspend my account. Give me another chance, and I assure you that I will not make the same mistake again. Thank you. 🌹🙏