Customer Service Profiles Customer Service Issues

Dear Garena team, I am a Free Fire Max player who is over 13 years old. I have been playing Free Fire Max for two and a half years. Unfortunately, the gameplay I used with my Free Fire ID has now been suspended. My Free Fire Max ID was created with a Facebook account, but without my permission, a hacker hacked my Facebook ID. They proceeded to log into Free Fire Max and used a headshot hack, which led to my Free Fire Max ID getting suspended. I kindly request the Garena team to please unsuspend my Free Fire Max ID. My Free Fire Max ID: [redacted] Game name: Abhi❤Priya Thank you, Garena team ❤

Dear Garena Free Fire, I am writing to request the unbanning of my Free Fire account with the ID [redacted]. My account was suspended after using a config file once for fun. I would like a second chance as I promise not to use any hacks in the future. This account is valuable to me as I come from a humble background. Please consider my plea to have my Free Fire account reinstated. Thank you for your understanding. You can reach me at [redacted] Thank you for your time and consideration. Sincerely, S. M.

Hello Team Free Fire India, Dear Garena Free Fire, Please unban my ID. I used a config file hack one time just for fun. Please unban my Free Fire account with ID [[redacted]]. Once unbanned, I promise to never use any hacks again. I have spent almost 50,[redacted] INR on this account. It's my old ID, and I come from a humble background. Please unban my Free Fire account. I hope you reconsider and give me a chance. "I love Free Fire, give me a chance." Allow me the opportunity to prove myself. I assure you I will never use any third-party applications or files. Please unsuspend my account. UID: [redacted] ID Name: 亗ㅤʙᴏꜱꜱㅤㅤ亗

Hello, my Facebook account was hacked, but now it has been recovered. However, upon trying to access my game, I discovered that my account has been suspended. I assure you that I did not engage in any wrongful activities. I am a fan of Free Fire and kindly request for my account to be unbanned. Thank you for your understanding.

Subject: Appeal for Account Unsuspension Dear Garena Free Fire Max Team, I am writing to request the unsuspension of my account. I assure you that I have not engaged in any unauthorized activities or used any third-party apps to cheat. I strictly follow all rules and regulations outlined by your team. I believe that my account suspension may be due to a technical error or network issue rather than a violation on my part. I am a dedicated player who has spent considerable time and effort in the game. I have participated in various tournaments and have achieved a high rank as a grandmaster player. I kindly ask you to review my account and consider unsuspending it so that I can continue enjoying the game that I love. I have provided my account details below for your reference: - Account Ban Date: 18/09/[redacted] - Account Level: 61 - Game UID: [redacted] - Account Name: Ƭɴ᭄ㅤᏞꫀꪇꫀꪀᎴㅤ࿐ I sincerely hope for a positive resolution to this matter. Your prompt attention to this issue would be greatly appreciated. Thank you for your time and understanding. Regards, [Initials]

Dear Garena Team, Greetings, my name is ᴛɴㅤᴅᴇᴀᴛʜㅤ. I have been playing Free Fire for 1 year now, and sadly, my account got suspended. Three days ago, I encountered a hacker with a big head in a ranked match, which made me frustrated. In my anger, I mistakenly downloaded an illegal FF tools application for a few matches before realizing my mistake and promptly deleting it. I then reinstalled the original Free Fire app from the Google Play Store. The next day, when I tried to access Free Fire, I discovered that my account was suspended. I am truly sorry for my actions and beg for your understanding. Free Fire means a lot to me, and I promise I will never misuse it again. My account nickname is ᴛɴㅤᴅᴇᴀᴛʜㅤ⓿, and my user ID is [redacted]. Please consider giving me a second chance. Thank you for your time and assistance. Best regards, ᴛɴㅤᴅᴇᴀᴛʜㅤ⓿

Hello Garena, I am ABUSHAMA and I have been playing Free Fire for the past year. Unfortunately, my account got suspended after an incident where I encountered a hacker during a rank match 6 months ago. In a moment of frustration, I downloaded a config file, used it in a training match, realized my mistake, uninstalled it, and reverted to the original version from the Google Play Store. The next day, I found my account suspended. I am reaching out for help because I truly love Free Fire and cannot imagine not being able to play it. My in-game nickname is Abushama143, and my user ID is [[redacted]]. I promise that I did not intend to violate any rules and I am sincerely asking for one last chance to prove my commitment to fair play. I am deeply sorry for any misunderstanding and respectfully request the opportunity to continue enjoying Free Fire. Thank you for your consideration.

Dear Free Fire Garena, I am requesting assistance with my account suspension. Unfortunately, my account was banned for a year due to a friend's actions. During my exams, I let my friend play on my account, and unfortunately, he used hacks which lead to the ban. I want to clarify that I have always abided by Garena's rules during my three years of playing Free Fire. This incident occurred when I entrusted my account to a friend, and I have never personally used any hacks. I kindly request Garena to reconsider and lift the ban on my account. I have been unable to play for a year now, and I sincerely hope to have my account reinstated promptly. My Free Fire ID name is "ʟᴠ ʟᴇɢᴇɴᴅ ʏᴛ" with the ID "[redacted]59." I appreciate your attention to this matter. Thank you.

Dear Survivor, I understand your desire to unsuspend your account. If you received a message stating that your account was suspended due to abnormal activities stemming from using a third-party application, it means your account violated the rules prohibiting unfair advantages. Free Fire upholds a zero-tolerance policy for such behavior to maintain fair gameplay. While we possess evidence of violations, this information is kept confidential to safeguard our processes. Our thorough investigations precede account suspensions, ensuring the integrity of the game remains intact. Please note that appeals are not considered, and bans also extend to associated mobile devices. Refer to our Abuse Policy for more details. Best, Phoebe, Freefire Customer Service Officer

I have been playing Freefire for four years without any issues until recently. My little brother unknowingly used an injector on my account for five days, causing it to be banned. I was upset and scolded him for it. This incident has been very painful for me. I am reaching out to the community and Freefire support to request the unbanning of my ID. Freefire has been an important part of my life for the past four years, and I love playing it. I promise to be more cautious in the future and not repeat this mistake. Please consider my appeal and help me regain access to my account. Thank you for your understanding.

I am having trouble logging in to Free Fire due to a suspension, which I believe may have been caused by my friends reporting me. I have been a loyal player since season 1 and have invested a significant amount in my account. I am reaching out for support to resolve this issue as the game is essential to me. I have attempted to contact you multiple times without success. I am eager to continue playing and would appreciate your assistance in reinstating my account promptly. Thank you. - Na Sever UID: [redacted]7

Hello, Hello, Garena Free Fire, I am requesting the unbanning of my account with the ID [protected]. I admit to using a config file hack once just for fun. If you unban me, I promise not to use any hacks in the future. I have spent around 50,[redacted] INR on this account. I come from a humble background and belong to a poor family. Please consider giving me a second chance and unban my account. I really hope for your understanding and that you will lift the suspension from my account. Thank you. Username: IGs Zahid Yt Level: 61 Email: [redacted] Awaiting your response. Thank you.

Dear Garena Team from India, I am kindly requesting for the suspension of my Garena Free Fire account with the ID [redacted] to be lifted. My friends are eagerly waiting for me to join them and play. This game holds a special place for me as it allows me to connect and have fun with my friends, creating a sense of camaraderie. The experience of playing Free Fire feels like being in a real world where I can enjoy with my friends. Please consider my request to unsuspend my account, as it means a lot to me to be able to continue playing and connecting with others. My UID is [redacted], in-game name is "romio™7X", and I can be reached at [redacted] Your understanding and assistance in this matter are greatly appreciated. Thank you for your attention to this request.

Dear Garena Free Fire, I kindly request to have my account unbanned after being caught using cheats for fun. It was a one-time incident, and I assure you I will never use any unfair advantages or hacks again. My account ID is [redacted], and I sincerely apologize for my actions. As a member of a low-income family, Free Fire has been a source of joy for me. Please consider giving me another chance to play fairly. My in-game name is Pradum-YT, level 45, and my contact email is [redacted] I appreciate your understanding and hope for a positive response. Thank you.

Dear Garena Free Fire, I am kindly requesting for my account, ID [redacted], to be unbanned. I used a hack once just for fun, but I promise not to use any hacks or tools in the future. I belong to a poor family, and this account is very important to me. Please consider unbanning my account. My in-game name is Pradum-YT, level 44. You can reach me at [redacted] Thank you for understanding. 🙏😭

I am seeking help to unban my Garena Free Fire account. My small brother used a hack file, resulting in the suspension. I sincerely apologize for this incident and assure you that I did not use any hacks. I did not receive any prior notice from Garena Free Fire before my account was suspended. I love playing Free Fire, and it's disheartening to be unable to access my account. I plead for just one opportunity to have my account reinstated. The game ID details are as follows: Game ID: [redacted] Game Name: Dᵏ᭄Shemolᵇᵃⁱ Game Level: 62 Please consider my request, Garena Free Fire, and allow me to continue enjoying the game. I am deeply sorry for the inconvenience caused by my brother's actions. Kindly unban my account.

Subject: Free Fire Account Suspension I recently noticed my Free Fire account (UID [redacted]92) has been suspended for 8-10 months due to alleged hacks, but I want to clarify that I only used skin tools, not hacks. I haven't topped up or played since the suspension. I kindly request the Free Fire Team to review my case and lift the suspension on my ID. As a regular player with a fair KD and headshot rate, I believe my account was suspended in error. Please reinstate my account. Thank you. Sincerely, Birju Gaming

Hello, I am having trouble logging into my Facebook account. I contacted Facebook customer support, and they are asking for money to open my account. I used to play games like Free Fire, but now I am facing difficulties. I am unable to access my account even though I am entering the correct password. They refuse to assist unless I pay. I don't have the funds to pay for help. My email is [redacted], and my phone number is not accessible right now. Please help me regain access to my account so I can continue playing Free Fire. My account is at level 65, and I have put a lot of effort into it. I tried creating a new account, but I prefer my old one, which was unfortunately hacked before. I would appreciate any assistance in resolving this issue.

Hello Garena Free Fire Max Team, I am writing to inform you that my account has been suspended due to the use of third-party tools. I genuinely apologize for this mistake and assure you that it will not happen again. I kindly request for my account to be reinstated so that I can continue playing Free Fire, a game that I love dearly. I am committed to strictly adhering to all the rules moving forward. Here are my account details: - Player ID: [redacted] - Player ID Level: 59 - Gmail: [redacted] - Contact Number: [redacted] I am sincerely hoping for your understanding and the chance to rectify my error. Thank you for your attention to this matter. Best regards.

My free fire account has been banned! I was just having some fun and didn't know this would happen. Please help me retrieve my account, it's for my brother and he will be so disappointed if I can't play anymore. I promise not to use any cheats again. I need to recover my brother's gaming account, as I was just playing around. I won't do it again, please assist in restoring the account. The ID is [redacted]. Hello, Garena, please help me find my brother's banned account. If IDs are getting banned, I will stop cheating and fooling around. Please understand and give it back.