Customer Service Profiles Customer Service Issues

Dear Garena Free Fire team, I am pleading with you to reconsider unbanning my account. I admit to using FF tools just once for fun, and I sincerely apologize. Please review my account. I assure you I have never used any hacks, and this account holds sentimental value for me with years of gaming invested, reaching level 62. I promise not to engage in any unauthorized activities in the future. I truly love playing Free Fire, and I hope you will give me a second chance. My UID is [redacted], and my in-game name is Ꮶᴀಠ_ಠꜱᴜᴍᴀɴ. Thank you for your consideration.

Dear Garena Support Team, I am requesting to have my Free Fire account unbanned. I made a mistake by using a hack injector for fun, but I promise not to repeat it in the future. I have invested a significant amount, approximately 10,[redacted] BDT, into this account, as it is my hobby. I come from a humble background, and gaming brings me joy. I sincerely ask for your understanding and request the opportunity to continue playing Free Fire without the use of any unauthorized tools. Please consider giving me a second chance. My account details are: ID - [redacted], Game Name - ★Cʀiᴍɪɴᴀʟᵇᵒʸ, Level 65. Thank you for your attention and cooperation. Sincerely, [Initials]

Dear Garena Free Fire, I am kindly requesting the unbanning of my account. I used FF tools only once for entertainment purposes. I assure you I did not use any hacks on my account. This is my old account, Suman gaming, at level 62. I promise not to use any unauthorized tools in the future. Please reconsider and unban my account as I enjoy playing Free Fire. My UID is [redacted] and my in-game name is Ꮶᴀಠ_ಠꜱᴜᴍᴀɴ. Thank you.

Hello Garena, I have updated to the latest patch, but my account remains banned and I am requesting the account to be unbanned. I have not used any third-party applications. The game booster is pre-installed on my phone. I have invested a significant amount of time and money into my account. I assure you that I will abide by all the rules and regulations of the game going forward. I am a long-time player of Garena and downloaded the game from a third party. I commit to not using any hacks or scripts in the future. Kindly review and lift the ban on my account for 2 hours. Following this, I will refrain from using any hacks or scripts permanently. I actively promote Free Fire and participate in tournaments regularly. Please take a moment to review my account. UID- [redacted]19 Player Name- ᴾᴿᴼ ᭄ʜᴀʀɪ Server- India Contact Number- [redacted] Email- [redacted] Thank you for your attention.

Hello Garena Team, I am writing to address the suspension of my Free Fire ID while I was playing the game. Regrettably, I unintentionally used a third-party application during gameplay. I urge you to review my gameplay statistics such as KD and headshot rate, which will reflect that I am a standard player. I am unaware of the specific reason that led to the suspension of my Free Fire ID. I sincerely request the unbanning of my ID and assure you that I will not repeat this mistake in the future. Free Fire holds a special place in my heart, and I have invested a significant amount of money in my account. I trust that you will recognize the effort I have put into my ID and consider granting me a second chance. I kindly implore the Free Fire team to reevaluate my account promptly and reinstate it at your earliest convenience. I am grateful for your assistance. Thank you for your attention. Account UID: [redacted] Account Nickname: シAɪsʜᴜ᭄

My Free Fire account has been banned. Please, I'm requesting for the account with the ID (**********) to be unbanned. My account is suspended due to not using any antihacks. Please locate my UID and reinstate my account. Hello dear Garena team, my ID has been suspended. I only used the Satish Ji Gaming 3rd-party application. My ID started with Free Fire Help Centre. Please assist me in resolving this request. Dear Garena Free Fire, please unban my ID. I used FF tools once just for fun. I purchased diamonds worth *** rupees, but they did not appear in my account. Please refund the money or provide the diamonds. I am unable to access Free Fire as it gets stuck at loading ***%. My account with the ID ********** is banned. Kindly restore my account. My UID is **********. Please review why it was suspended and advise for the future to avoid any mistakes. My UID was suspended due to a past mistake. I always follow your rules. For any further assistance, please contact me at Customer Number [redacted]-[redacted].

Dear Garena Free Fire, I am reaching out because my account ([redacted]) got suspended. I used a config file once for fun, but I promise I will never use any hacks again in the future. I have spent a lot of time and money (approximately [redacted]) on this account. I come from a humble background and it would mean a lot to me if you could please consider unbanning my Free Fire account. I truly love playing Free Fire and I am asking for a second chance. I assure you that I will never use any unauthorized applications or files again. Details: UID: [redacted] In-game name: 🌺 ™S░Ꮋ░Ꮖ░Ꮩ░A░M Level: 73 Account suspended since 9 months ago I am patiently waiting for your response. Thank you for your understanding and consideration. Sincerely, [redacted] Email: [redacted] Thank you.

Hello, I would like to kindly request for my Free Fire ID, [redacted], to be unbanned. I have only used skin tools for fun like NS Tool Lite, FFF Skins Bundle, FFF Skins Box, and Emotes Equipper Tool Simulator application. I apologize for any violations and assure you that I will not repeat this behavior in the future. Please unban my Free Fire ID as I promise to play by the rules going forward. Thank you for your understanding. Your help in this matter is greatly appreciated. My Free Fire ID number is [redacted].

Please reinstate my account as it was suspended while playing the game. I believe I have not violated any rules and it was a mistake. I kindly ask the Free Fire Team to lift the suspension. Player Name: ᴍʀܔᴋᴀʀᴀɴ༒ ID: [redacted] Account level: 62 Country: India Thank you, Free Fire Team.

Hello, Garena Free Fire team, I kindly request for the suspension on my account with ID [redacted] to be lifted. I have been patiently awaiting for the access to play with my friends whom I enjoy connecting with through the game. Free Fire provides me with an escape to a virtual world where I can bond with my buddies. Returning my account means a lot to me. Your understanding is greatly appreciated during this time without access. My UID is [redacted], and in-game name is PSYCHOㅤYT, level 61, linked to my Facebook account with the name August. Your prompt assistance in resolving this matter would be highly valued. Thank you for your attention to this issue.

Hello, I need assistance with my Free Fire account. My ID is [redacted]. Recently, my Facebook account got locked, causing issues with logging in. Additionally, after purchasing diamonds from gameskharido.com, I did not receive any in-game credit. I depend on my disability debit card, and I noticed an unauthorized charge of *.** x**. I assure you I did not use any hacks to lead to my account being banned. Kindly look into unbanning my account and addressing these concerns. Thank you for your help, Garena team.

Dear Support Team, I hope this message finds you well. I am experiencing issues with my microphone while playing the game. When I activate the mic, I am unable to hear any voices, and when I deactivate it, I can hear others but my own mic does not work. This problem arose suddenly after previously using the mic without any problems. I have attempted to reset my phone settings, including a factory reset, and even reinstalled the game, but the microphone is still not functioning. Your assistance in resolving this matter would be greatly appreciated. Best regards.

Hello, The Garena team has suspended multiple game accounts due to the use of external apps. I kindly ask for the unsuspension of the following UIDs: 1. UID: [redacted], Name: 🙂 BADSAH 2. UID: [redacted], Name: MG BADSAH 3. UID: [redacted], Name: ᏉใᎮ༒฿ãd$ãђ༒ I am sincerely requesting the unsuspension of these accounts. I am not financially capable of purchasing a new account. Please consider my appeal. Thank you.

I understand your concern about wanting to unsuspend your account. If you have received a message stating "There are abnormal activities with your account. It has been suspended," it indicates that your account has been detected using a third-party application. Please be aware that using such applications to gain an unfair advantage is strictly prohibited as it undermines the community's integrity and fairness in the game. Free Fire has implemented a zero-tolerance policy towards such behavior, resulting in permanent suspension for any account found to be in violation. While we do possess evidence, we maintain the confidentiality of such information to prevent players from finding ways to evade our detection methods. Rest assured that thorough investigations are conducted before applying any bans, in addition to regular reviews of our anti-hack protocols to ensure only those accounts involved in hacking are rightfully removed from the game. Please note that no appeals will be accepted, and the same applies to banned mobile devices. For more information, please refer to our Abuse Policy. Regards

I understand your concern regarding wanting to unsuspend your account. If you received a message stating, "There are abnormal activities with your account. It has been suspended," it indicates that your account was found to have used a third-party application. The use of such applications to gain an unfair advantage is strictly prohibited as it undermines the integrity of the community and disrupts the game for others. Free Fire has a zero-tolerance policy towards this behavior, and any account found violating these rules will be permanently suspended. While we have evidence of the violation, this information is kept confidential to prevent users from finding ways to bypass our detection methods. Please be assured that all offending accounts are thoroughly investigated before any bans are implemented, in addition to regular checks of our anti-hack systems to ensure only guilty accounts are removed from the game. No appeals can be submitted for banned accounts or devices. For more details, please refer to our Abuse Policy. Regards.

Hello Garena Team, I have completed the new patch update, but my account is still banned. I am kindly requesting to have my account unbanned. I want to emphasize that I have not used any third-party applications as the game booster is pre-installed on my phone. I have invested a significant amount of time and money into my account. I assure you that I will strictly adhere to all the rules and regulations of the game going forward. Kindly reconsider unbanning my Free Fire account. As a longtime player of Garena who downloaded the game from a third party, I pledge not to use any hacks or scripts. I request a temporary ban of 2 hours for review, after which I will never use any unauthorized means again. I am an active promoter of Free Fire and participate regularly in tournaments. I kindly ask for a review of my account. UID: [redacted] Player Name: 亗ᏢᴀɢᴀᏞUMP*࿐ Server: INDIA Email: [redacted] Thank you for your attention to this matter.

Dear Garena Team in India, I have been enjoying Free Fire for the past 3 years. I am over 13 years old and have always adhered to the game's rules and policies. Unfortunately, my account has been suspended due to a hacker who gained access through my linked Facebook account and used cheats. I sincerely request your team at Garena to lift the suspension on my account. I assure you that I will continue to abide by the rules, and I will enhance the security of my Facebook account to prevent any future security breaches on my Free Fire ID. Your assistance in unsuspending my account would be greatly appreciated. Even though the situation was not my fault, I am still facing this suspension issue. I kindly ask for your help and prompt response. Sincerely, DESI_Kalak@R Email: [redacted] UID: [redacted]

Title: Garena Free Fire Account Suspension Appeal - India Server Hello, I am reaching out to Garena regarding the suspension of my Free Fire account. My game ID, [redacted]31, has been reported due to alleged misconduct by a friend who used third-party applications, resulting in hacks like head shot cheats. This unauthorized activity occurred when my Facebook account was logged into on a friend's mobile device. I, Sanjib Basak, sincerely apologize for any involvement in these actions as I have always played fairly for the past three years. I am requesting the unsuspension of my account to continue playing Free Fire. Here are some details about my account: - Game ID: [redacted]31 - Game Name: ５★ＤＡＤ❤ＭＡＳＴＥＲ - Level: 66 - Server: India - Suspended Date: January [redacted] I have not engaged in hacking practices and have solely relied on my skills for gameplay. I believe my account might have been suspended due to technical reasons. I kindly ask for your assistance in restoring my account. Thank you, Garena Free Fire team.

Dear Garena, I am writing to request the recovery of my Free Fire account that has been suspended due to a mistake by a friend who used third-party applications to hack my account. My Free Fire ID, UID-[redacted]31, has been impacted by these unauthorized activities, specifically a hack known as head shot hack. My friend accessed my account on their mobile device, which is a Redmi Note 7 Pro running Android 10 QKQ1.[redacted].[redacted] with MIUI Global 12.5.1 stable. I want to clarify that I, Sanjib Basak, have never used any hacks or hacking applications on my own. I have been a fair player for the past three years and do not wish to jeopardize my account through unauthorized means. I humbly request that my Free Fire account, with in-game name ５★ＤＡＤ❤ＭＡＳＴＥＲ, level 66, on the India server, be unsuspended. I hope that the Garena Free Fire team can assist me in restoring access to my account. Thank you for your attention to this matter. Sincerely, Sanjib Basak

Dear Team Free Fire India, I hope this message finds you well. I am writing to bring to your attention the suspension of my account while playing the game. I am confident that I have not violated any rules and have conducted myself appropriately during gameplay. It seems that my account may have been mistakenly suspended without valid reason. I kindly request the Free Fire Team to review this matter and consider unbanning my account. Player Name: tgrjk8gaming ID Number: [redacted]