Currys Customer Service Issues

I bought an LG OLED 55-inch TV on 20/02/[redacted] with a monthly support agreement. I had to send the TV for repairs three times under the support agreement. During the third repair, I specifically mentioned that the HDMRC socket at the back for my Surround Sound System wasn't working. However, when it came back, the report mentioned they replaced the internal left and right speakers, and the motherboard, but not the HDMRC socket. Before its return, I checked my Surround System at my son's LG TV, and it worked fine. My support agreement allows for a replacement after the product has been repaired three times for separate failures, and I'm now requesting a replacement due to the repeated issues not being resolved correctly. I feel they might attempt to repair it again, which would go against the terms of my repair and support plan regarding multiple failures.

I bought a Hoover washing machine from Curry's in Stirling on July 28th, [redacted]. It was delivered and installed in August. On Christmas Eve [redacted], we discovered a wet patch on our carpet due to the washing machine not being fitted correctly. The resulting water leak caused damage to the carpet and the parquet flooring. We were unable to address the issue until January 7th when a plumber identified the problem. The plumber recommended using a humidifier to dry the carpet. This situation has caused us inconvenience and expenses. I have documentation and await a resolution. - Mrs S. Erskine

Order number: CUR[redacted] Order date: 03-01-[redacted], 10:56 Name of the person who ordered: Dr. G. Perera Delivery address: 12 King Arthur Court, Cheshunt, EN8 8EH, Hertfordshire Delivery Ref: [redacted] Delivery date: 9th Jan [redacted] Installation ref: [redacted] Estimated new installation date: 13th Jan [redacted] Regarding the above details, I purchased an Indesit Washing Machine, along with installation and a warranty, from Currys online store. I received a notification for delivery on 9th Jan, with a time slot between 13:45 and 17:45. Upon arrival at 13:10, the delivery team was already there saying they couldn't wait despite the scheduled time. They refused to install the machine, citing lack of qualifications. Despite my efforts, they wouldn't budge. Feeling mistreated due to my ethnic background, I called customer service and managed to reschedule the installation for Thursday. The behavior of the delivery team member, Peter, was unacceptable, making me feel threatened and ignored. I hope for a thorough investigation and compensation for this ordeal. Kind regards, Dr. G. Perera

Order number: CUR[redacted] Product: Hoover H-dry [redacted] HLEC9DGNFC 9kg Customer: Dr. H. Perkins Address: 26 Carbery Avenue, Bournemouth, BH6 3LF I received the Hoover tumble dryer on January 3rd, [redacted], but it has been inefficient. Despite following instructions, it takes about 4 hours to dry minimal loads. I've tried to contact for a refund, needing an uplift number to initiate collection, but encountered difficulties. Attempts through live chat, phone, or online forms have proved futile. I've opened a complaint with PayPal for a resolution. I request the faulty dryer to be collected promptly and a refund of £[redacted].99 to be processed back to my PayPal account. Time is crucial due to legal obligations. Please address this issue urgently. Thank you. I received a promising email from Hoover last week but have not received any updates since then.

I purchased a fridge freezer from Curry’s online on September 1st, expecting it to be delivered by the 10th. Unfortunately, after being informed it was on the wrong truck and then damaged, I had to wait for a new one. It was finally delivered around the 15th or 17th. Then, on November 9th, it broke down and defrosted all my food, leading to waste. I contacted Curry’s on November 10th, but because 30 days had passed since the purchase, I was directed to the manufacturer. The repairman visited on November 26th, discovered a fault, but the necessary part was out of stock. Despite efforts to have it replaced, the manufacturer insisted on repair. Following several discussions with Curry’s and the manufacturer, my frustration grew as the repair was delayed until December 29th. Subsequently, the appointment was rescheduled to February 3rd, leaving me without a fridge freezer for nearly 2 months. This experience has been extremely disappointing, and I urge the company to address this matter promptly.

I had an issue with an uplift to replace a faulty cooker. On Friday, 14/01/22, the driver arrived but couldn't disconnect the cooker. I got the new one installed and the faulty one disconnected separately. I have been dealing with this since 23/12/21. I am requesting a refund of £30, reimbursement for the £75 installation cost, and some form of compensation. I've spoken to customer service multiple times and would appreciate a resolution. The reference number is [redacted]. Please prioritize this matter. Contact me at [redacted]4. Regards, Jeanette C.

I am writing to express my dissatisfaction and disappointment regarding the experience I had with a cooker I purchased. The cooker I received initially arrived with a completely smashed box, which led to a long and frustrating process of trying to exchange it. The replacement cooker had issues with a faulty knob, noisy fan, and leaking condensation. Despite trying to exchange it for a different model by paying extra, there were complications with the delivery and return process, causing me significant distress and inconvenience. The delivery men refused to unpack the new cooker, leading to a situation where they took it back without resolving the issue. This incident was embarrassing and upsetting, and I had to deal with multiple plumbing appointments and missed deliveries. I am still waiting for the promised compensation, which I believe is the least I deserve after such a harrowing experience. I sincerely hope no one else has to go through such a frustrating ordeal. Thank you. Regards, Helen C. [redacted]

I am trying to find the email address of the CEO of Currys, Alex Baldock, to send the following email: Tel: [redacted]4 60 Havant Road Hayling Island PO11 0PY Dear Mr. Baldock, In June, I purchased a Swan security camera from Currys using my PayPal account. Unfortunately, I have faced continuous issues with the camera dropping offline and failing to reconnect properly. Despite trying to resolve the problem, it eventually stopped working completely. I visited the Portsmouth Currys store on January 7th with the faulty camera, where I received excellent service from a kind and helpful staff member who assured me a refund would be processed promptly. However, I have since experienced delays and conflicting information from Customer Services about the return and refund process. As an elderly customer, I urge Currys to improve their customer service and honor their commitments to provide a timely refund of £89.99 so I can replace the faulty security system. I hope for a swift resolution to this matter. Yours sincerely, Maria G. (Mrs.)

Today, a new fridge freezer was delivered to my home. I had paid for the removal of the old one. However, the delivery personnel left the new fridge outside by the front door, stating they had to rush to the next delivery. This left me, a 61-year-old, and my slightly younger partner feeling overwhelmed. Fortunately, a neighbor assisted us. Unfortunately, my partner injured his shoulder during this ordeal. I find this treatment unacceptable. Customers deserve better after spending their hard-earned money. I have attempted to contact the company with no luck. Rest assured, I will not be dropping this issue.

I ordered a washing machine which was finally delivered on Christmas Eve. Two individuals who didn't speak English couldn't connect it, so they left it in the middle of my kitchen after moving out the old one. Two men fixed the issue on the 27th, but as a pensioner living alone, I couldn't move the machines. This caused Christmas to be ruined, and we had to eat dinner off trays due to the kitchen being unusable. I called South Africa three times and sent a signed letter that was also ignored. I am requesting £50 compensation for all the inconvenience. I have documented all my calls and taken photos. If I don't receive a refund by February 9th, [redacted], I will proceed to take this matter to the small claims court.

I purchased a Currys Essential dishwasher, CUE-CDW60B20, on March 8, [redacted], and it was delivered on March 12, [redacted]. Initially, it had an issue where it wouldn't switch on easily, but it eventually started working properly. On December 17, [redacted], it completely stopped working. After scheduling a repair, an engineer came on January 4, [redacted], and replaced a faulty board. Unfortunately, the problem persisted, and despite multiple calls for repair, no one has shown up as promised. I have been calling every day for the past 9 days, but no progress has been made. The dishwasher is still under warranty, less than a year old, and I would like it fixed or replaced. Dealing with Currys customer service has been frustrating as I keep receiving the same excuses. If this issue is not resolved promptly, I will have to consider taking legal action. Regards, L. Parkes.

I purchased a Hoover washing machine from Currys on 4/7/[redacted] for £[redacted].99. After 14 months, it malfunctioned, emitting sparks and smoke in my kitchen. Currys advised me to contact the manufacturer, Hoover. Hoover's technician inspected the machine a day later, concluding that it was broken, but did not fully examine the internal components affected by the sparks. He promised to send a report but failed to do so. Currys mentioned we should have bought an extended warranty and implied that 14 months is an acceptable lifespan for a washing machine. As key workers during the pandemic, we relied on the machine for cleaning uniforms and were forced to purchase a new one from a different store. We are dismayed by the lack of assistance from Hoover and Currys. I am seeking a refund, compensation, or partial refund as paying £[redacted].99 for just over a year of use seems unreasonable to me. Thank you. - Howard D.

I received a Currys voucher worth £[redacted] when my TV couldn't be fixed. I bought a laptop for £[redacted], leaving me with £50 credit. When I tried to use the credit, I was told I needed the voucher. However, the voucher disappeared after buying the laptop. I searched everywhere but couldn't find it. As a pensioner, losing £50 is significant to me. I need the voucher resent or a new one issued. The assistant I spoke to was unhelpful and simply said they couldn't do anything. Can anyone provide assistance with this issue, please?

I wanted to share some positive feedback about the exceptional service we received from a team member. I am part of Brighton and Hove Council, working in a residential care home for young people. We urgently needed a replacement fridge freezer and oven. Scott Walker was incredibly helpful and efficient in resolving this for us. He maintained good communication throughout the process, keeping us informed every step of the way. We truly appreciate his assistance. Best regards, Claire

I am looking for someone to listen to me. I received a gift card during a difficult time after losing my mom and sister, along with my partner's health issues. I found the gift card recently, and after contacting the store, they mentioned it had expired with £[redacted] on it. They directed me to visit a specific store for assistance and provided a customer service number. They assured me a new card would be sent in two weeks after calling them. However, when I inquired about the process, they insisted on proof of purchase. I explained my situation but couldn't provide the required proof due to my mom's passing. My attempts to resolve this at the store left me in tears, especially given my recent health challenges. I just want to use the gift card as a small joy during these tough times.

I purchased a Kenwood fridge freezer from Curry's in Keighley on 19.02.22, and it was delivered on 11.03.22. The delivery was unsatisfactory as the delivery men only left it inside the gates of our driveway and refused to bring it into the house. There was some damage to the packaging, and when my husband tried to address this with the delivery driver, he drove off. After waiting to unwrap it due to ongoing kitchen work, we found two large scratches and dints on the right-hand side near the top on 06.04.22. I contacted the shop for an RA number for a replacement, but they referred me to Samsung, causing confusion during the lengthy phone call. I have attempted to reach Curry's and Kenwood customer service for help, but have only been able to book a repair, which is not what I need. I am still seeking an RA number to have the fridge freezer replaced.

I want to share my disappointment with the service I got from Currys. In October [redacted], I ordered a Sharp microwave with order no CUR[redacted]. After a month of following up on the delivery, I got an email saying the order was canceled but the gift card was not sent. I have been trying to get a refund of £75 for the gift card. Despite calling multiple times and reaching out via web chat, I have had no success. I kindly request a refund for the gift card. Thank you.

As a new customer, I purchased a washer dryer during a website audio/video chat session and had an excellent shopping experience. The sales staff, customer service team, and delivery personnel were all fantastic. However, the issue lies with the lack of proper communication among the three departments. When I initially placed the order on the website, I mentioned that I live in a small studio flat on the 3rd floor and needed a fridge to be moved out of the way for the delivery team. Despite being assured that this wouldn't be a problem, the first delivery attempt did not happen. After a series of phone calls and rescheduling, the delivery finally took place. The delivery personnel, though restricted by time constraints, were helpful and managed to assist me in getting the appliance into my home. I have raised my concerns with customer service on Twitter, emphasizing the importance of accurate information sharing across departments. It is crucial that all employees are well-informed and truthful in their responses to customers.

From the first day, I noticed that the front of my machine was misaligned with the top. The delivery men dismissed it, saying it just needed to be pushed in, but the issue persisted. The dryer stopped before the clothes were fully dry, leading to a musty smell and requiring clothes to be rewashed. A strange scraping noise from the drum prompted me to contact Domestic & General for a service call. The engineer identified a need to replace the front of the drum, but returned with the wrong part initially, attributing oil stains on clothes to grease from the drum. As a person with a disability, I heavily rely on my dryer and am greatly disappointed with this model. Unlike my previous dryer that lasted 13 years trouble-free, this one has caused numerous problems in just 6 months. I feel let down by this make and model and have lost trust in the machine. I have been informed that I can request a new machine under my consumer rights. Order Reference: CUR[redacted], Purchased on: 15.11.21, Cost: £[redacted].99

To whom it may concern, I am reaching out regarding a 74-year-old gentleman, Mr. Peter Northcott. On March 14, [redacted], I accompanied Mr. Northcott to your Weymouth store where he purchased a Beko XTG611S gas cooker (order number [redacted]). Despite receiving confirmation texts, the delivery and installation scheduled for April 11, [redacted], did not occur as planned. After multiple frustrating calls to your customer support, we visited the store where the manager and staff provided excellent service. Following a series of delays and issues, Mr. Northcott finally had the cooker delivered on April 23, [redacted], and had it installed by a local engineer. Throughout this ordeal, lasting nearly two months, we faced numerous setbacks and disappointments due to a lack of communication and resources on your end. Mr. Northcott endured a prolonged period without a functioning cooker, which was unacceptable. The manager refunded certain charges, but I am now seeking compensation for Mr. Northcott given the substandard treatment he received. Respectfully, Martin King