Currys Customer Service Issues

I need assistance with a delivery issue. My order was sent to the wrong address, and I had to find help to transport it to the correct address since the collection arranged over the phone wasn't followed correctly. I emphasized the urgency of correcting the delivery mistake as the current holder couldn't be available later. I received a text later indicating a different time slot (between 13:00 and 17:00) than the one initially provided by the call handler, so I had to retrieve the item myself to ensure access today. I paid for a delivery I didn't receive, wasted my day off waiting for it, and spent a considerable amount of time on the phone trying to resolve the issue. Thank you, Ms. Caril Reid.

Good morning, I hope you can assist me in clarifying some matters as I am quite disappointed in a company I have always relied on for our electrical and tech equipment needs. We bought an OLED TV just over three years ago and purchased your warranty based on the promise of receiving a loan TV if ours needed repair, which I later found out was untrue. Two years into the warranty, the TV developed screen burn, and after sending it for repair, the same issue reoccurred seven months later. When I contacted customer service, I was informed that the TV would not be fixed again, prompting me to perform a pixel scrub on the settings myself. Upon purchasing a new TV and warranty at the Bedford store, I was surprised to learn that the warranty policy entitles me to a replacement if the item can't be fixed a second time. I am puzzled as to why I was denied a repair or replacement, especially given the premium I paid for the "best warranty." Additionally, the new TV I bought has a slight lean forward, and the customer service we received, including being directed to Google the store's phone number and then visit the store for assistance, has been subpar. I would appreciate a response regarding how you can address these issues.

Hello, I received an American fridge freezer delivery today, but unfortunately, one of the delivery drivers was verbally abusive and aggressive towards his colleague. The situation was so uncomfortable that I felt compelled to report it. Some of the things the driver said were extremely nasty, like telling his colleague to "man up" and insulting him for not working as hard. The verbal abuse lasted for a long time and was loud enough for everyone on the street to hear. The treatment the young man received was unacceptable, and it made my family feel embarrassed and uncomfortable. I hope that this issue is taken seriously, and the bully is addressed accordingly. No one should have to endure such mistreatment at work. Thank you, Lisa Whiteley

On 22nd October [redacted], I purchased a fridge from your Chester store. Upon returning home, I discovered that it was the incorrect size. Consequently, I went back to the store on the 23rd of October to exchange it. After resolving the exchange, I was directed to the customer service desk to receive a refund for the overpayment. I interacted with Alfonso, who attempted to access the system but claimed it was down. Feeling skeptical of this, I contacted your Customer Services Department when I got home. They informed me that the system had not experienced any issues throughout the day and assured me of a refund within three working days, despite your website stipulating up to 14 days for the process. As of the 8th of November, I had not received the refund. Upon contacting your Customer Services Department again, I spoke with Max, who promised to address the matter and call me back promptly. Unfortunately, I am still awaiting his call. Following up, the representative initially claimed that the refund had been processed at 8 a.m., contradicting my interaction with Max around 10:30 a.m. Upon sending an email to your Services Department, I received a response from Rebecca requesting specific information like the receipt number for investigation. Regrettably, I am still awaiting further updates. As a former manager for a notable supermarket chain, I believe that your company could improve customer service practices and avoid misleading interactions with clients. Regards, F.

I received a new TV delivered last Sunday morning (14/11/21) along with installation and existing TV recycling services. Unfortunately, I had to refuse the delivery because the delivery men were not willing to install it on my free-standing VESA mount stand. I contacted Curry's Customer Services immediately to arrange for a redelivery and proper installation, including recycling my old TV. They assured me this would be done at no extra cost and said they would get back to me on Sunday afternoon or Monday morning (15th November). However, I never received the promised callback. When I called Customer Services again this morning (Tuesday 16/11/21), I was informed that it would now cost me an additional £[redacted]. When I mentioned that I was previously told there would be no charge, I was transferred back to Customer Services and had to repeat the whole process. Unfortunately, after being assured they would contact me shortly to arrange for the TV delivery and installation, I have not heard back even after 2 hours.

I bought a fridge freezer on October 6, [redacted], and it was delivered on the 9th. Unfortunately, it started making strange clicking noises, so I had an engineer check it out. The engineer couldn't fix the issue and confirmed it wasn't normal. I contacted Currys for a replacement, which was delivered with some initial delivery problems. After installing the new fridge freezer, it started clicking again the next day. Trying to reach Currys for assistance was frustrating, being cut off several times after long waits on the phone. I was directed to a repair agent, but the process was ineffective. At this point, we just want to return the appliance and have Currys collect it, as we plan to find a replacement elsewhere.

My son was waiting in line at Curry's on Oxford Street, London. He was next to be served but was unexpectedly asked to leave, even though there were others waiting. When my partner tried to discuss this with a staff member, the door was rudely shut in her face. This treatment is unacceptable. There was no reason for singling out my son and partner. Everyone should be treated equally, even at closing time. The fact that only they were asked to leave is both puzzling and concerning. Additionally, slamming the door on my partner while she was still speaking was disrespectful. As a journalist with a news company, I was at your store for research purposes related to advertising and business promotion. If this is how customers are treated, I may have to reconsider my decisions. I have evidence of the incident, including video footage, and will share it when contacted.

I bought a Nintendo Switch game from Currys online using PayPal. My daughter got the same game twice on her 21st birthday, so I tried to return one to the store as their website states. My husband went to the Westwood Cross Branch, but they said it had to be returned through a pickup from our home. I don't have the original packaging or a label for the item, so I'm unsure how to proceed with the return process. It seems overly complex for such a small item, especially considering my husband was making a more significant purchase. I'm unable to call Currys as I am deaf, which is frustrating and feels discriminatory.

Hello, I placed an order for an electric oven from Currys on September 10 with a scheduled delivery date of October 11. Unfortunately, the oven was returned due to installation issues and the new delivery date was set for November 12. However, upon delivery on the 12th, we discovered there was no electrical outlet available, resulting in the cancellation of the order and the return of the cooker to Currys. Since November 12, I have been trying to receive a refund of £[redacted]. Each time I contact Currys, they claim no refund is expected. After my recent call, I was given a refund request number [redacted]6. Despite being assured a refund, it has not reflected in my bank account. My order number was CUR[redacted], with a delivery number of [redacted] (although it was cancelled). As a pensioner, I urgently require my refund. I appreciate any assistance you can provide. Warm regards, Julie N.

I purchased an "Indesit IWC [redacted] W UK N" washing machine from you on November 5, [redacted] (Order number CUR[redacted]) and it was installed on November 9, [redacted]. Unfortunately, the machine is not functioning correctly and I suspect it has a faulty electronic circuit board. I have made numerous attempts to contact Curry's via phone and the Virtual Assistant without success. Finally, after several tries, I managed to reach Indesit 28 Day help at [redacted]6. They advised that Curry's needs to assess the installation before they can assist. Considering the machine has been malfunctioning since delivery, I believe a new washing machine should be provided as a replacement. Despite being installed on November 9, [redacted], I only tested the machine on November 20, [redacted], trying it seven times. It proceeds through the wash cycle to the rinse cycle but then reverts to the end of the wash cycle repeatedly with the wash cycle light flashing and never progressing to the spin cycle. An online search indicates an F01 code for an electrical circuit board fault. Could you please arrange for someone to visit and preferably bring a replacement machine, as the current one is only 14 days old? Sincerely, Leslie E. 32 Redhill Close, Derry Hill, Calne, Wiltshire, SN11 9NY

I placed an order for a Hotpoint Class 4 DU4541 JCIX on 31/10/21. After being informed it was discontinued, I visited the Romford branch to order the replacement (Belling B1702 FPCT), but it was also out of stock. I tried to order it online and gave my email for updates. Today, I received a delivery message but couldn’t reach customer service to inquire. After speaking to the chat service, I ordered the Belling cooker for £[redacted].50, but it was then revealed to be out of stock. I need the assisted clean model due to mobility issues. Can someone please call me to provide details on when I can acquire the cooker? Contact me at 07[redacted]97 or [redacted]

Hello, My name is Hazel James, and I reside at 21 Cliston Avenue, EX8 4LJ. I purchased a television from the Exeter store on Wednesday, the 17th. All the purchase procedures were completed using a handheld iPad, and I did not receive any paperwork. Upon delivery, I realized the television was too large for my bungalow and decided not to unpack it. I have contacted the store twice regarding returning the item, and they have located it. They assured me that arrangements would be made for collection, but I have yet to receive any confirmation via email as promised. I followed up with them this morning, went through the process again, and was told to expect an email confirmation today, which I am still awaiting. Hazel James

I contacted Knowhow for help this morning. I was informed that my laptop was not registered as it was still the old one. This is incorrect because I registered the new unit on 12/14/20. Today, when I tried to register again, I was told that since my daughter purchased it for me, she would need to provide the information. However, nobody mentioned this on 12/14/20. I am displeased with the poor service from some of your staff, especially since the subscription is still being deducted for technical help on the previous laptop. I just want to make sure my Knowhow cover is up to date as it has been excellent so far. Jim C. 5 Larchfield Neuk Balerno EH14 7NL

I visited my local Curry's store at the Retail Park in Blackpool today and noticed the employees sporting a new uniform featuring a purple t-shirt, zip-up top, jeans, and trainers. I was told by a staff member that this is the "new casual look." Personally, I find this new attire to be very untidy, especially with the inclusion of jeans and trainers. It gives off an unprofessional vibe and appears quite unkempt. The look seems more appropriate for a less formal setting, rather than a retail store. It's disappointing to see staff in such sloppy attire as it reflects poorly on the company and gives the impression of a lack of professionalism. As a result, I have decided not to shop at Curry's again as I prefer a more high-end shopping experience without the staff looking so disheveled.

I wish to file a complaint regarding my recent delivery experience. My name is M. Serracino, residing at Post Code CR4 4NP. On 28.11.21, with reference number [redacted]0, my delivery was scheduled between 7am and 10 am. However, upon arrival, the delivery truck personnel informed me that my TV was not on the delivery truck. I later discovered that my TV, which was at the Currys Store in Colliers Wood, London waiting for delivery, had been removed without explanation. Despite assurances of a follow-up call, I have not received any communication. I contacted Customer Services today at 9.15 am and 1 pm to inquire about the status of my delivery, but I was only told to expect a call later in the day and that my TV would be delivered tomorrow. I am dissatisfied with the lack of communication and inconvenience caused by this situation, although the store staff attempted to assist. I also seek clarification on whether any compensation is applicable. Thank you, M. Serracino.

Hello, today I exchanged my LG 65" TV due to stand installation issues. I faced communication challenges with the helpline due to hearing impairment. Thankfully, the team at Curry's in Chesterfield were exceptional, promptly facilitating a replacement. However, during the delivery of the new TV, the personnel did not remove their boots, soiled my carpet, and had a strong smell of cigarettes. I believe this does not reflect well on your company's reputation. Thank you.

I visited the Taunton store this morning to receive a refund for a Beko Gas cooker installation fee I purchased in early October. The Currys delivery personnel would not install the cooker, stating reasons. I was informed that I would receive a £[redacted].00 refund to my bank account that day, but it has not been processed. In-store, I was informed by a helpful assistant that I could only receive a gift voucher since 28 days had passed since my purchase date. I was seeking a refund for a service that was not provided, not a product refund. I have already paid someone else to install the cooker and no longer require the gift voucher. I kindly request the £[redacted].00 to be refunded to my account and the voucher to be cancelled. This amount is significant to us and should have been reimbursed promptly after the installation was not completed. Thank you for your attention. [redacted].

On November 30th, I responded to an email from [redacted] regarding a price matching issue with a Samsung washing machine (ref WW90TA046AE). Despite being told that they couldn't match the price, I want to point out that AO was offering a £25 discount on Black Friday for the same washing machine purchased at Curry's on November 27th. Even now, they still have a discount using the code GR8FVV7UCO for items over £[redacted]. I suggest revisiting the details provided. Yours truly, Mr. L.R. Dearden

Dear Sirs, I am reaching out to you to raise a complaint as I am unsure where else to seek help. I bought a Samsung washer dryer from Currys, which is still under the manufacturer's warranty. Recently, there was a concerning incident where the appliance emitted a burning smell and smoke. With an 18-month-old child in my home, I was fortunate to be awake at that late hour to respond by turning off and unplugging the machine. After contacting Samsung, it took 10 days for an engineer to verify a manufacturing fault that rendered the washer dryer unrepairable. They provided me with an uplift number and suggested faster action if I involved Currys. However, when I reached out to Currys with the uplift number, they indicated a further week would pass before they could schedule a replacement delivery. Despite raising my concerns, I was told an additional week's wait would be necessary due to the time elapsed since purchase. The imminent prospect of being without a washer dryer for nearly a month, especially with a young child, is distressing due to your companies' slow and seemingly deliberate poor response to a fault not caused by me. This substandard level of service is not acceptable in today's competitive market. I urge your intervention to expedite a resolution promptly and restore my confidence in your company. Yours sincerely, Alan A.

I recently purchased a washing machine, electric oven, and integrated fridge freezer from Currys. The delivery was on time, and my team installed the items. Unfortunately, the oven door is clicking and has sharp metal handles, while the fridge freezer received does not match my order. The manager, Ritz, refuses to replace the fridge freezer with the correct one at the price I paid. Although Currys is willing to replace the oven, they expect me to cover the installation costs again. I believe Currys should compensate me for the additional expenses incurred due to their errors. While Currys offered £40 for the washing machine inconvenience, they now want to remove the items, leaving me without an oven or fridge freezer. I am struggling to contact customer service to halt my payment plan. This experience of being sold incorrect goods has been distressing.