Credit One Bank Customer Service Issues

I need to talk to a REAL person about updating my account and routing numbers on the app. It's been very challenging to reach a human! My last payment was returned because the account number on the app was wrong. I don't understand why that info was required. I simply want to use my debit card to make a payment, but you guys are asking for my account and routing numbers! I just want to pay with my card. Can you please help me update my account info? I need to make a payment soon but can't update my numbers. Why do you need this info if you'll get your money anyway? This has been so frustrating.

I need assistance with my recent bank statement. A fraudulent activity resulted in a $3,[redacted] withdrawal, causing financial strain. Despite my efforts since Thanksgiving, the bank dismissed my claim and rebuttal, leaving me to cover the $3,[redacted] loss and an additional $1,[redacted] deficit to open a new account. I struggle to make timely payments due to these challenges. Although I made a $25 payment on 3/1, a $25 late fee was also applied on the same day. Could the bank consider waiving this fee given my circumstances?

I would like to discuss my APR with you. As a long-time customer, I have seen significant improvement in my credit score since opening my account. I am hopeful for a permanent reduction in my APR, as this is my second request for this adjustment. I prefer not to transfer my balance to another card, as I value the history I have built with your company. While others have acknowledged the progress on my credit score, I believe a lower APR from your end would help me make more use of this card for future transactions. The current high APR is becoming burdensome, and I hope you can review and consider my request. Recognizing and rewarding customers with excellent payment records is important. I wish to remain a customer but the high interest rate is becoming unsustainable for me. I appreciate your attention to this matter. S.R.

To whom it may concern, I am writing to inform you that I have not had a Capital One credit card for the past two years. Suddenly, I received a bill stating a balance of $[redacted].05. It appears there has been a mistake, as I have not held this account for 2 to 4 years. Additionally, I have been unemployed for the last six months. Please close this account, remove my name, address, and phone number from your records, and consider this a loss. Kindly refrain from mailing me any further credit card statements or making phone calls regarding this matter. It is important to address the issue with those who are truly delinquent rather than bothering individuals like me. Kindly delete my information promptly to avoid any further complications. Thank you.

Credit One closed my account and, despite my efforts to resolve the issue, I struggled to understand their explanation. I made a payment through my Capital One Banking App to prevent any late charges, but they claimed I had missed a payment in March [redacted]. I disputed this, as my bank confirmed the payment was made on time. I am working hard to improve my credit and need a reliable bank that respects its customers. I hope Credit One can honor their commitment to customer service.

I have submitted disputes to Equifax and Experian. Experian claims Credit One accurately reported my late payment. Despite showing evidence that all bills were paid on time except for a $25 payment to Credit One, they ruled in favor of the creditor. I used the same email for fifteen years, but Experian claimed an issue with it. If the late payment is not removed within thirty days, I will share my story widely to warn others about unreliable credit reporting agencies. I will inform people not to trust Credit One and shed light on their treatment of clients. Though Credit One promised to remove the late payment and I provided proof through Credit Karma, I will not back down easily. My commitment to this issue will last for years.

Today, I contacted customer service because my card was declined due to a $14.40 late payment. I requested to cancel the card. I was transferred to an account executive who offered to help with the fees, but I insisted on canceling the card. The executive mentioned reading the policy, to which I reiterated my request to cancel the card. The conversation escalated, and the executive hinted at not speaking again, leading me to request a manager due to the poor service. Despite asking for a manager, I was only offered a supervisor during subsequent calls. I insisted on speaking with a manager or obtaining a corporate number but was put on hold multiple times. I still need my card to be canceled and believe my feedback about the customer service representative should be acknowledged.

I was informed over two months ago that I would receive a MasterCard from Credit One Bank. However, I have not yet received the card despite multiple calls to customer service. The supervisor assured me a new card would be sent and should arrive within two weeks. Unfortunately, neither the first nor second card reached me, yet I have been charged and received statements for the past two months. Today, I called again and requested the card be canceled since it was never received or activated. I was provided with a cancellation number ([redacted]) and spoke to an employee named Lale, employee #[redacted]. I seek verification on the information provided. Thank you, George C. [redacted] Dawson Cut Off Petal, MS. [redacted] Last 4 digits of SSN: [redacted] [redacted] Last 4 digits of the card sent: #[redacted]. I would appreciate a response from Credit One Bank. Thank you, George C.

I recently signed up for a free trial of a product featured on Shark Tank, which advertised no hidden fees, only shipping and handling. However, my account was charged $89.95. When I called the provided phone number, they claimed there were additional charges and no refund policy. I made it clear that I had only agreed to the free trial terms and would not have proceeded otherwise. Despite rejecting all additional offers during the sign-up process, the customer service agent was unhelpful and refused to escalate my call to a supervisor. Feeling deceived, I advised them that I would report this to my credit card company for fraudulent practices. Their only response was a casual "sorry."

I recently signed up for a free trial of a product featured on Shark Tank. The offer indicated there were no hidden fees, just shipping and handling charges. However, I was surprised to see an unauthorized $89.95 charge on my account. When I called the provided number, the representative mentioned there were additional charges beyond the trial offer and that there were no refunds. I explained that I had only agreed to the free trial and hadn't authorized any further charges. Despite declining all additional offers during the sign-up process, the representative was unhelpful and refused to transfer me to a supervisor. Feeling scammed, I insisted on reporting the situation to my credit card company for resolution.

I recently signed up for a free trial of a product called forskolin, sponsored on Shark Tank, which was supposed to have no hidden fees, only charging for shipping and handling. However, I was shocked to see an $89.95 charge on my account. When I called the provided phone number, I was informed that there were additional terms and conditions with no money-back guarantee. I explained that I had only agreed to the free trial and had declined any additional offers during the process. The customer service representative refused to assist me or transfer me to a supervisor. Feeling deceived, I mentioned reporting the incident to my credit card company for fraud. The lack of assistance from the company was disappointing, to say the least.

I made a payment last month using express payment and was charged *.** for paying a **.** towards my account. However, the payment was not posted until the *th of the month, resulting in a late fee of **.**. This month, I explored other payment options due to the inconvenience. I was advised to use MoneyGram, but unfortunately, there isn't a location in Boulder. Being disabled and on a tight budget, I am seeking assistance in resolving this issue. I want to address the late fee of $25 from last month. Card ending in ***************** Michael R. ***** Lee Hill Dr. Boulder, CO *****

I made an express payment last month for **.** towards my account, but it was posted late, resulting in a late fee of **.**. This month, I couldn't use the same payment method and explored other options. I was advised to use MoneyGram, but there isn't one in Boulder. I am disabled and on a tight budget. Please assist me in resolving this issue and waive the **.** late fee from last month. Thank you. Michael R. * Lee Hill Dr. Boulder, CO *****.

I made an express payment last month and was charged *.** for a **.** payment towards my account. The payment was not posted until the *th of the month, resulting in a late fee of **.**. This month, I couldn't make the same payment method and explored other options. I was advised to use MoneyGram, but unfortunately, there isn't one in Boulder where I live. Being on a tight budget as a disabled person relying on Social Security, this situation is challenging for me. I am requesting assistance in resolving this issue and would like to have the **.** late fee from last month waived. Thank you for your help.

I made an express payment last month of *.**, which was charged to my account for a $** payment. However, the payment didn't reflect until the *th of the month, resulting in a late fee of **.**. This month, I explored other payment options to avoid a similar issue. I was advised to use MoneyGram, but there isn't one where I live in Boulder, and being disabled on a fixed income, finances are tight. I am seeking assistance with my situation regarding my previous late payment and would appreciate having the **.** fee waived. My details are: Michael R., *** Lee Hill Dr., Boulder, CO *****.

I made an express payment last month and was charged *.** for a $** payment towards my account. The payment wasn't posted until the *th, resulting in a late fee of **.**. This month, I couldn't make the same payment method and sought other options. I was advised to use MoneyGram, but there isn't one in Boulder. Being disabled and on a tight budget, I need assistance. Can you help me with this situation? I'd like to have the **.** late fee from last month refunded to my account. If you need more information, please let me know. Thank you. Michael R.**** Lee Hill Dr. ***** Boulder, CO *****.

I made a payment last month using Express Payment and was charged *.** for paying **.** towards my account. The payment was not posted until the *th of the month, resulting in a late payment fee of **.**. This month, I explored other payment options to avoid this situation. I was advised to use MoneyGram, but there isn't a location in Boulder. Being disabled and on a fixed income, finances are a concern for me. I am seeking assistance with this matter. I request the reversal of the **.** late fee from last month to be credited back to my account. If more details are needed, please let me know. How can I determine the bank associated with my account? Thank you.

I made a payment via express payment last month and was charged *.** for a payment of **.** towards my account. Unfortunately, it was not posted until the *th of the month, resulting in a late payment fee of **.**. For this month, I explored alternative payment methods and was advised to use MoneyGram. However, there are no locations in Boulder, and as a disabled individual on social security, finances are limited. I am seeking assistance in resolving this issue. Please refund the **.** late fee from last month and credit it back to my account. If further details are required, please let me know. Thank you.

I used my card for a credit purchase of $5.00 on Saturday. When I tried to withdraw cash from an ATM on Sunday, I realized I needed a PIN. I attempted the last four digits of my social security number and my usual PIN with no success. After trying to request a new PIN via phone, I worried it might affect my ability to use the card for credit until I receive the new PIN. Wanting to set my PIN, I tried to use the card for a $5.00 credit purchase but it was declined three times, even though I confirmed there is $62.00 available. I urgently need access to my credit. Unable to use my phone today, I need to resolve this issue promptly. I have not found a way to obtain or change my PIN online or engage in an online chat specific to my credit card. The general directions I found were not applicable, causing further frustration.

I was able to make a credit purchase for $*.** on Saturday. However, when I tried to withdraw cash from an ATM on Sunday, I realized I needed a PIN which I didn't have. I attempted different PINs with no success. I then considered requesting a new PIN, not sure if it would impact my ability to use the card for credit purchases. I tried another credit transaction for $*.** but it was declined. I confirmed there is sufficient balance. I urgently need access to my credit. I am unable to use my phone today but need this resolved immediately. Please contact me via email at A*****@***.com. Thank you. Angela N.