Credit One Bank Customer Service Issues

I have been attempting to pay my bill through both the phone and online, encountering no success. I was informed that my credit card number does not exist. Despite this, I have now received a statement indicating that I have accrued late fees. I currently hold two credit cards with Credit One Bank, and I am inclined to close both accounts if this issue persists. Recently, I received a call wherein I was asked to pay a fee for making a phone payment. Contrary to this, last month I was assured that Credit One does not impose a fee for payments. My intention is to maintain a positive relationship with Credit One, but I cannot accept being penalized with late fees when I have diligently attempted to make my payment.

On 12/19/[redacted], I made a payment for both of my Credit One credit cards. I transferred $[redacted] in cash to my checking account, but the ATM malfunctioned and did not deposit it. My bank, NC State Employee Credit Union, advised me to contact you to address the potential return payment fee due to the failed transfer. Today, I noticed the payments were returned. I am frustrated by this situation, as I have always been prompt with payments and never had any returned before. How can I resolve this issue?

On 12/16, I made a payment using a credit card that provided a Super Check. However, I couldn't verify it as it wasn't a conventional checking account. The funds have now transferred to my regular checking account, and I want to use them to pay off my American Express balance. Unfortunately, I'm unable to complete the payment because I need to verify the Super Check account, which I cannot do. Although my personal checking account is on file with Credit One, I can't access it. I need assistance with this issue. How can I speak to a live representative at Credit One for problems that automation can't resolve?

I recently discovered fraudulent activity on my Capital One credit card. When I tried to resolve the issue, there were complications. Initially, there was confusion about my phone number being incorrect. I realized the number provided was from when I had a landline, not a cell phone. Despite attempting to make a payment, the situation escalated with late fees that I refuse to pay due to my attempts to resolve the matter. I made a payment of $49 instead of my usual $25, but was informed I owe $73, including a late fee. I aim to only pay my monthly dues without any additional charges. I urgently need this situation rectified.

Hello, I have not yet received one of my credit cards. I am unable to use the phone system to request a new card or cancel the one I did not receive. I lack the 16-digit card number needed for the phone system or online services. Assistance is needed. Thank you, K. Mercado.

Good evening, I am having difficulty paying online due to mistakenly adding my TD Bank credit card account ending in [redacted] as a checking account instead of my intended checking and savings accounts. This is causing issues when I try to make payments online as the system requires me to verify the TD account ending in [redacted]. I simply need guidance on how to remove the TD checking account from my online payment options in order to continue making payments online with my correct accounts. Thank you for your assistance.

I have not yet received a refund for a return I made on November 22, [redacted], at Best Buy. The returned item was a Modem. Despite being told the refund was processed on November 23, [redacted], and checking my credit card statements until December 17, [redacted], I have not seen the credit applied to my account. I have even raised the issue with a Supervisor, who was unable to assist me further at that time. I have the necessary documents, including statements from my Credit One account, to support my claim, but unfortunately have not been able to contact them via email.

When I applied for a Credit One Wander card, I received multiple emails stating that the card was sent, but things took a strange turn. Despite being told not to pay an annual fee shown on a bill, I later got a late payment notice. After calling and being reassured, I was informed to ignore the bill and notice. Frustrated by the unprofessionalism, I mentioned canceling the card and was offered a credit increase. The card arrived 9 weeks post approval and initially worked for transactions. However, it strangely stated my account was closed following a few occurrences, and the subsequent transactions appeared erased. After paying off part of my balance without issues, I encountered a decline during recent purchases. Contacting customer service led to additional verification requests, including a bank statement, causing delays and concerns about sharing sensitive information through email. Despite their reassurance, the demand for sensitive data seemed suspicious.

I have filed a dispute regarding my recent purchase with cc#[redacted] from Mojobuns, a company linked to Armalance, for $43.98. Instead of receiving the camouflage portable garage I ordered, I got a pair of ear muffs. When I contacted the company, their response was to keep the ear muffs costing $.50, gift them, and receive 45% of my money back, leaving me with $19 while they keep $25. Another option was to return the item to China which would refund my full amount but with shipping costs, I'd end up with only $19, similar to their initial offer. Upon researching the address provided, [redacted] W Bethel Rd., Coppell, Texas, I found multiple reports of similar experiences. This situation confirms it as a fraudulent operation. I am willing to return the ear muffs to the Texas address, possibly costing $2-$3. The company's misleading email suggesting a wrong item was sent, along with the return address to China, raises suspicions. I am prepared to share their deceptive emails and USPS tracking information to support my claim. I urge the team handling my dispute to verify the Texas address to expose the truth behind these deceitful practices. I expect a full refund of $43.98 promptly. Thank you, Jessie James W Bain.

Since January, I have been attempting to make my credit card payment online, but have encountered issues for the second consecutive month. The problem seems to be with your system, preventing me from completing the payment. It is frustrating to experience delays that are out of my control, resulting in extra charges. Compared to my other credit cards, which I have never had trouble with, Credit One has given me numerous challenges in the few months I have been a customer. These additional charges are unfair as I am working and trying to manage my payments on time. I hope that Credit One can address these technical faults promptly to ensure customers can pay without difficulties.

I applied for a Credit One card in January, got approved, activated online, and paid the annual fee. However, when I tried to use the card, it was declined. Customer service explained my account needed activation, despite my earlier attempt. They confirmed a $[redacted] credit line. Despite this, my card was declined again when I tried to make an online purchase, and now there are unexplained 10 cent pending transactions. I am confused and frustrated as I have already made a payment. Do I need to use the card physically first? I'm unsure of the status of my account and would appreciate an explanation and resolution soon. Thank you, E.K.

I recently purchased a laptop through Amazon from Discount Distributors, but received it damaged. After contacting the supplier, they approved the return. I sent the package back via UPS, but the supplier refused to receive it. Amazon approved the return again, but the supplier once more rejected it. I contacted Amazon regarding the issue, but the resolution process has taken longer than expected. I am still waiting to return the item and receive a refund for the shipping costs.

Hello, my name is Bernard Curtis. I previously emailed you, but I'm having trouble attaching the picture of my credit report for your review. I need you to see what LVNV did to a credit one card on May 16th, [redacted], as they claim I opened the card on that day, which is untrue. Kindly investigate this matter for me. Please provide me with a way to send the picture for your assessment. Thank you, and have a great day. Goodbye.

I recently received my account statement report and was disappointed to see unexpected charges. Despite making my usual monthly payment of $31 on time using my debit card, I was charged a late fee of $31 and an annual fee of $8.25, even though we had an agreement that no late fees would apply. I kindly request a refund for this total amount of $39.25. Kindly contact me via email at [redacted]. Thank you.

I have been attempting to obtain a working credit card from Credit One for months now, but unfortunately, I have not been successful. Despite having my card replaced three times, and submitting various documents over the past six months, I still do not have a functioning card. I am dissatisfied with the service provided by Credit One, as they are not fulfilling their advertised services. At this point, I am considering taking legal action if Credit One continues to falsely advertise their services and charge me unlawfully. This situation has caused me a great deal of frustration and inconvenience, and I am eager for a resolution from Credit One.

Credit One Bank has restricted my account. I am Barbara P. and have been a customer since November 8, [redacted]. I opened the account at the beginning of [redacted]. They claimed there was fraudulent activity and requested documents to prove otherwise. I have provided the necessary documentation to Credit One Bank.

I did not request credit protection as I already have it elsewhere. However, I have been charged monthly since opening my account: 11/24: $0.70 12/24: $7.57 1/24: $17.80 2/24: $19.95 I am requesting a refund of $46.02 to be credited back to my account immediately. I was also charged a $39 late fee for a payment made on time online on February 20th but not recorded until February 21st. I request a refund for this charge as it is inaccurate. I have not been receiving paper statements and have not requested paperless statements. Please correct this as I have turned it off again and request it to be permanent.

I missed a payment in early March, and according to my Credit Karma app, I made a double payment before around the 25th of March to catch up. Despite the payment, my credit score dropped by 70 points. It's crucial for me right now, especially considering the difficult month I've had. I'd like to rectify this situation promptly by paying off any outstanding amount that is affecting my score. If there are any other solutions or options available that could assist me further, I would greatly appreciate any help offered.

I forgot my username, so I entered all my information to retrieve it. I then changed my password and was prompted to enter a verification code sent to my cellphone. Despite inputting the 6-digit code multiple times, it kept showing as invalid, resulting in my online account being suspended. I tried calling customer service, but only encountered an automated system with no option to speak to a representative. This whole experience has been incredibly frustrating, as I have been facing continuous issues with my account and card.

I encountered an issue making an online debit card payment. After entering the payment amount, I am prompted to chat with a live agent to complete the transaction. However, the chat window quickly closes with a "session expired" message, preventing me from finalizing the payment. This occurs consistently on both mobile and laptop platforms. I am unable to process the payment over the phone as only online debit card payments are accepted. I strive to avoid late fees due to system errors and limited payment options. I feel extremely frustrated by this situation and seek guidance on how to address it. Any assistance would be appreciated.