Courtyard by Marriott Customer Service Issues

I stayed at the Courtyard Fairfax Adair Oaks from April 25th to the 27th. I booked through a third party and had a successful transaction. However, during check-in, I provided a different card for incidentals and was charged a $40 holding fee ($20 per day). The following day, there was an unexplained additional charge of $[redacted]. When I inquired at the front desk, they couldn't clarify the extra charge and stated only the $40 fee was processed. As of April 30th, I am unable to access my funds until the week-long process is complete, causing financial inconvenience. I expect reimbursement for this trouble, as the unexplained charges are unacceptable. I request an email or phone call addressing this unsatisfactory service at Courtyard Marriott Fairfax Fair Oaks VA. Thank you.

During my stay at the Courtyard Marriott in Wichita Falls, Texas, from August 19th to August 30th this year, I encountered an issue with the room rate. While on official government orders for training at Sheppard Air Force Base, I had booked the room at the government rate of $93.00. However, for the nights of August 24th and 25th, the rate was unexpectedly increased to $[redacted] due to a local bike race event. Despite explaining my situation to the hotel manager, they were unable to lower the rate. I contacted the local management requesting a credit for the difference, but they refused due to the event rates. I firmly believe that these charges were unfair given my official government status, and I am seeking a refund of the $[redacted] difference charged to my government travel credit card. I remain hopeful for a resolution to this matter.

During my stay at Courtyard Miami Dadeland in Miami, Florida, I encountered a roach in my room on the night of August 31st. Despite calling the front desk twice, it took them some time to address the issue. The person who came up to spray the room did not offer to change my room. The assistant manager offered me a free breakfast and discounted $50 for parking but asked for proof of the incident when I inquired about it during check-out. I wasn't satisfied with the compensation and tried contacting the manager, John Maisano, who wasn't available. I feel that after paying over $[redacted] for two rooms due to extenuating circumstances, I deserve a refund for the nights I stayed in room [redacted]. Currently on hold with the hotel, I am disappointed by the lack of prompt resolution and what they claim to be "[redacted]% customer satisfaction."

Hello, I recently made a booking for a park and fly package at your Luton hotel. As a full-time carer, I was disappointed to find out that I couldn't apply any of my carer or NHS codes for discounts. The staff informed me that if I wanted to use these codes, I would have to pay £20 per day for parking. Despite mentioning three different codes, including ADV, MAJ, and LVU, none of them were accepted, even though two of them included breakfast - which I mentioned we wouldn't be needing. It's disheartening that your hotel didn't recognize or value these codes, especially when other hotels in the area do. I hope you can address this issue soon. My reservation number is: [redacted]. Looking forward to your response. Sincerely, Ms. OA

I wanted to reach out privately to share my recent experience during check-in at your establishment. While the room initially seemed wonderful for our stay, we were soon taken aback by the presence of blood spots on the white bedsheets and blankets. It appeared that the room was not as thoroughly cleaned as expected. After noticing this issue, I documented it with photos and brought it to the attention of Nino Dave at the front desk. It seemed that there may have been a mishap where the room was not properly cleaned after a potential nosebleed incident. I refrained from posting this on public platforms like TripAdvisor out of consideration, as I am a regular contributor. My intention is not to jeopardize anyone's job but rather to highlight the importance of thorough cleaning protocols for the comfort of all guests. I believe it is crucial for the housekeeping staff to receive appropriate training to prevent such oversights in the future. It is essential that guests are provided with a clean and hygienic environment during their stay. If you could provide me with an email address, I would be happy to share the photos I took, so you have a clear understanding of the situation. I hope this feedback can contribute to the continuous improvement of your services.

Good morning, I reserved a room for Saturday, March 14, at the Courtyard Marriott Midtown East in NYC. I made a booking for a room with two queen-sized beds at a rate of $[redacted]. I noticed that a room with a king-sized bed and a sofa is priced about $[redacted] lower. I prefer the king bed with a sofa option, which costs $[redacted] online. Could I switch to the king bed with a sofa room at the online price of $[redacted]?

I am reaching out to customer service regarding a charge discrepancy on my card. The room rate was $[redacted].91, plus a $30.00 deposit fee totaling $[redacted].91. However, I was charged $[redacted]. Despite contacting the Courtyard Marriott front desk twice, I encountered the same unhelpful lady who claimed the extra charge was a smoking fee without providing evidence. The supposed proof was a plastic bag over a fire alarm, which was used to cover a Crock Pot while cooking Buffalo Dip with pictures to prove it. While no one in my party smoked, the hotel insisted there were complaints about a smell but failed to investigate. I sincerely request a refund as this unexpected charge impacts my family during these challenging times.

During our stay at Courtyard Houston International today, 11/05/21, we encountered a frustrating situation at the front desk regarding the taxi service to the airport. Despite needing to depart at 4:00 am, the taxi only arrived at 4:45 am, causing a delay. The driver, with registration number [redacted] from United Cab, was insistent on being the only option which led to unpleasantness. As our international flight was scheduled for 6:00 am, we had to make do with being dropped off at the passenger pick-up section at the airport. This experience left me questioning the necessity for a specific taxi service and raised concerns about the process.

During my stay at the Marriott in El Cajon, I was unexpectedly charged $[redacted] due to an alleged smoke smell in the room. However, I did not smoke in the room and followed all the rules. Despite having blunts in my possession, I did not smoke them inside. It was unfair to be accused without any solid evidence. I even spoke with the management to resolve this issue, but was met with rudeness and a ban from the premises. This situation has not only resulted in financial consequences due to the charge, but also caused my account to be overdrafted. I demand a refund for the unjust charge and want the overdraft fees reimbursed, as this situation has spiraled out of control. The way this matter has been handled by the hotel management is disappointing and needs to be addressed promptly.

On May 11th, I reserved and paid for a room online through booking.com. Upon arrival for check-in, the staff member neglected my reservation and charged my card again for the room. I assumed it was for incidentals, but when I inquired, I was told incidentals were $20. Shortly after, I received a bank notification of a $[redacted] charge. When I questioned this, I was informed it included the room rate and incidentals. I clarified that I had already paid through booking. Only after showing my online banking statement did the staff member acknowledge the error but claimed he couldn't resolve it, directing me to speak to a manager the next day after 12:00pm. Subsequently, I contacted a woman named Maria the following day, expecting a manager, who assured me she could assist and promised a refund in 1-3 days. However, it has been 10 days and my funds have not been returned. Despite understanding the processing timelines, the erroneous charge has created financial stress, impacting my credit and causing delays in bill payments. Efforts to address this today led to the requirement to speak with an unavailable manager, scheduled only after 12:00 pm tomorrow. This experience is unsatisfactory, and I seek assistance in resolving this matter promptly.

My stay at the Columbus Courtyard by Marriott on Friday, 6/16/23, was not as expected. Despite reserving a king-sized bed online for $[redacted], we were given two queens due to a refund issue with the third-party site, resulting in a higher price of $[redacted]. The room had no thermostat, only exposed wires on the wall, making it uncomfortable all night. Additionally, the lack of a microwave was inconvenient for reheating beverages. Furthermore, the broken ice machine on the third floor led to a trek for ice on the first floor. Disappointingly, these issues detracted from the overall experience at Marriott.

I made a booking error for a hotel room. On October 27, I inadvertently booked a room for December 3-4 instead of November 3-4. I promptly realized the mistake, cancelled the reservation ([redacted][redacted]), and contacted the hotel. I spoke with the receptionist to explain my error and cancellation so I could rebook for the correct dates. The receptionist assured me that a refund would be issued. However, I received a letter stating that a refund was not possible. I am now at a loss of $90 and unsure how to proceed. Your assistance in resolving this matter would be greatly appreciated.