Corel Customer Service Issues

I recently bought a software package for my iMac called Toast 16 Pro. However, upon installation, I noticed that it changed to Toast Titanium, which is the standard version, not the Pro edition I paid for. After numerous back-and-forth conversations with tech support, they suggested remote access to my computer. Feeling uncomfortable, I insisted on speaking with a manager. The manager claimed I received a letter detailing the content of my purchase, which I only received after buying the software. They later mentioned additional features, contradicting what tech support had informed me earlier. I am now waiting to hear from top tech support after the manager promised to escalate my concerns. I couldn't reach the CEO, Patrick Nichols, but I am considering further steps if the issue persists. I want the software package I paid for to include the full Pro versions as advertised, not just an additional plug-in. My 30-day refund window is closing, and I believe resolving the content issue is more important than just a refund.

I bought Corel PDF Fusion on a boxed disk. However, during installation, the serial number provided on the disk sleeve is invalid. I need a valid serial number to proceed with the installation. I faced a similar issue in [redacted], which was promptly resolved. Currently, Corel's support system appears more complicated with separate chat, customer service, and tech support functions that do not communicate effectively. I raised a ticket that can take over 24 hours for Tech Support to address. Their response is to wait for an email from Tech Support. The Customer Service seems to be located outside of North America.

I am experiencing issues with printing a spreadsheet in Quattro Pro X6. Whenever I try to print, the "Spread Sheet Print" page drops down and the computer makes a noise. If I adjust the properties to "draft" and "black and white," pressing print causes the computer to make a noise, lock up, and I have to restart it. Printing without adjusting properties results in only the first 2 or 3 lines of the worksheet being printed after about 5 minutes. While I can print from Corel Word Perfect, I haven't been able to print a spreadsheet since 1/4/[redacted]. I have tried reaching out via phone for help, with no success - see case # [redacted].

On Wednesday, March 19th, I contacted customer support to restore missing functions on the QuattroPro toolbar. A ticket number was generated: #[redacted]. I was assured of a prompt email response. By Thursday, March 20th, having not received any contact, I followed up and was redirected to their sales department. After requesting to speak with a supervisor, I was promised a technician would call me back, but it has yet to happen. The missing functions include cell underlining, color changes for text, and basic functions crucial for QuattroPro setup. Urgently requiring assistance, the toolbar was fine when I last closed it. However, upon reopening, all functions were gone. I am reachable at [redacted]. Thank you, Doris V.

I have PaintShop Pro [redacted] and plan to keep it. However, before upgrading my machine at year-end, a few questions have come to mind: 1) Can I transfer the program to my new computer? 2) If my daughter also wants it, will we need a separate serial number or can the one provided be used on multiple devices? 3) As I'm new to online payments due to nearing retirement, I'd appreciate assistance with the payment process. Additionally, why isn't this product available for purchase in physical stores like my other software purchases?

I recently purchased the physical disk upgrade of Corel Pinnacle Studio 22 Ultimate for $70.63 on August 7, [redacted]. The package arrived promptly on August 10, and I installed it on August 12. To my surprise, on August 13, I received an email from Corel announcing the release of version 23. Upon contacting customer service for an exchange, I encountered some challenges: they initially insisted on the full price of $[redacted].95 for the new version, despite the upgrade price listed on their website as $89.95 plus $9.00 shipping totaling $98.95. The representative I spoke with seemed confused and had to consult her team multiple times. After requesting to speak with a supervisor, I was eventually informed that I needed to request a refund, return the 22 version at my own cost, wait for a physical disk release notification, and pay an additional $28.32 for the new version. As a loyal customer, I am disappointed by the lack of flexibility and understanding in this situation.

I purchased Painter [redacted] in February but faced installation issues despite multiple attempts by level 2 tech support. Despite having Painter [redacted] installed, I have not been able to use the new version since mid-July. Customer support has not been able to provide a solution and suggested purchasing Painter [redacted] instead. I recently bought a new MAC to use Painter and would like to upgrade to [redacted] due to the installation problems with [redacted]. I have requested a refund for [redacted] or an upgrade to [redacted]. Communication with customer service has been challenging, and I have not received promised callbacks. I have extensive email documentation of my attempts to resolve the issue. I am hoping to speak with someone in Canada for assistance. My contact number is [redacted]. Thank you, Daniel Huenergardt.

I recently purchased CorelDRAW "Store Edition" [redacted] through Microsoft. I use it for laser work on a Windows 10 system. Lately, I can't find the usual text box that used to appear when I accessed the Text tool from the menu. It was more convenient than the current method of selecting text from the box above the workspace. Where did the original text box and font size menu go? The tools on the left side of the workspace disappeared but are now back. Since I bought it from Microsoft, I'm not sure if I have a registration number, but I have a long "order #" that might be the registration. Can you help me restore my CorelDRAW to its original settings that worked well? Thank you. - Joe T.

I received a Corel WordPerfect-Office Home & Student [redacted] download disk for Christmas, but I'm having trouble downloading it. After contacting Corel Customer Service at 1-[redacted], I spoke to Aishwarya Lakshmi Devaraj, who provided various download links for CorelDraw and WordPerfect. However, the issue persists with the downloads displaying a "Downloading, please wait..." message. Aishwarya seemed rushed and promised someone would contact me via email, which has not yet occurred. After contacting Corel a second time and explaining the situation to a more understanding representative, I was assured I would receive further instructions via email within a day.

I contacted Corel Technical Support via [redacted] on November 1, and the back-and-forth has been ongoing, which is frustrating. They provided me with a URL to download WordPerfect Office Standard [redacted] for a reinstall. However, I encountered issues with the download and installation process. Despite following the steps, the software failed to download and remained stuck at "0% Complete" for over 30 minutes. I am entitled to install the software on a second device, but I am unable to do so due to this problem. I am seeking a clear solution to resolve this issue promptly.

I've been on hold for 40 minutes trying to reach your customer service line. As a new user of Paintshop Pro [redacted] Ultimate, I have noticed that the menus have been rearranged, making it confusing to navigate. When I select an option like brightness or darkness, it leads me to a different menu at the bottom of the screen. While I can adjust settings there, I struggle to return to the main menu with File, Edit, View, and Help as these options are greyed out. Is there a way to revert to the old menu style from versions 2[redacted]-2[redacted]? I found those versions much easier to use.

I bought the Corel Graphics Suite about 12 days ago. After installing it, I found that the program has issues loading templates and other features. Online support hasn't been helpful, and phone support has led to dead ends with promises of callbacks that never happen. I'm falling behind on my work due to these problems and the lack of customer service from Corel. Giving my ticket number leads to new tickets being created without resolving anything. I received an email claiming they tried to contact me for two days, which I find doubtful. I am now seeking a refund for my purchase due to the lack of support I have encountered.

I am currently attempting to install WordPerfect Office [redacted], and when prompted for the serial number, I am directed to retrieve it by logging into my account, which requires my email and password. However, I am unable to input the password, hindering my progress. I am a long-time user and advocate of WordPerfect, spanning over two decades. I am perplexed by the lack of recognition of my account details and professional stature. Please rectify this issue promptly. Contact Information: - Name: M. L. Burton - Cell phone: [redacted] - Home phone: [redacted] - Occupation: Professor of Anthropology at the University of California, Irvine - Address: 10 Morning Sun, Irvine, CA, [redacted] - Gender: Male - Birth Date: June 6, [redacted] - Household Income: $[redacted],[redacted] - Household Wealth: $3,[redacted],[redacted] - Education: Bachelor's degree from MIT, PhD from Stanford I insist on immediate assistance as I am unable to proceed with my research papers without resolving this login issue. Failure to address this promptly may result in switching to Word and sharing my negative experience with influential contacts.

A week ago, I purchased Corel VideoStudio [redacted] Ultimate from the Corel website and proceeded to download and install the program on my Windows 11 PC. However, upon opening it, I encountered an error message stating, "This application failed to start because it could not find or load the Qt platform plugin "windows" in ""." Despite attempting two reinstalls, the same message persists with a subsequent crash to the desktop. Customer support from Corel has been unsatisfactory; emails received were unhelpful, and my call was abruptly disconnected after being on hold for 45 minutes. Multiple attempts to reach them now end with a message that they are experiencing technical difficulties. I am considering requesting a refund if this issue is not resolved promptly.

Hello, I am facing a frustrating situation where my old computer that had Corel [redacted] crashed. After buying a new computer, I tried installing the newly purchased Corel [redacted], but it said my license was already in use on another computer. I have licenses for both [redacted] and [redacted] that I am unable to use. How can I provide a screenshot without access to either computer? Despite explaining this in three emails and talking to two support representatives, the issue persists. I am disappointed and unable to work on videos for over a month. I have been a Corel customer since the 80s and 90s and never encountered such an issue. I urge a manager to contact me, with the request to specify the call-back number. I either require my licenses to work or a refund for the purchases made through Amazon. Unsatisfied, Barry M. at [redacted].

I purchased Corel [redacted] on 11-17-[redacted] and received the download. I installed it on my computer before taking it in for repairs. Unfortunately, the repairman accidentally removed the software. Amidst this, my husband passed away. When I contacted support for a new download, I faced difficulties as the representative was from India, leading to communication issues. Despite my attempts, I kept receiving trial versions instead of the full product that I paid for. This is frustrating. I am requesting a proper download of the product I purchased from Corel, not a trial version or an empty download. I hope to resolve this issue promptly. - Carolyn Longnecker

Every time I try to close WordPerfect, I am consistently presented with a popup prompting an upgrade to WordPerfect Office Home & Student [redacted]. Despite selecting the option to not show the message again, it continues to appear each time. Even attempting to close it by clicking the 'Close Box' or the 'X' in the corner proves futile. The only solution I have found is to power off the computer to make it disappear. I am seeking assistance on how to permanently disable this persistent message from appearing.

I am experiencing persistent pop-up ads when attempting to close a WordPerfect document. Despite selecting the option "Do not display this message again," the pop-up reappears every time I close a document. Clicking on the "CLOSE" button does not work, and the only way to remove the message is by shutting down my computer. This is not a viable solution. Previous attempts to seek assistance were unhelpful, as the automated response requested more information. I have also contacted customer service twice, but both times encountered language barriers that prevented me from effectively communicating my issue. This has resulted in wasted time and frustration. After being a loyal Corel customer for over 30 years, I may have to switch to Microsoft products for better support.

I recently purchased a new X-pen 16 2nd Gen monitor tablet and had to reinstall Painter [redacted] to retrieve my color wheel. However, when I try to log in, it does not accept my email or password. This recurring issue is frustrating whenever I reinstall your products due to system crashes or missing features like color palettes. I live in the UK and would like to know the area code for the support number [redacted]. My email is [redacted], and the password for Painter [redacted] is PF21U22-YLXAFBZ-R3Y27RF-QCT4N5. My UK mobile number is +[redacted]42. While waiting for a solution, I will use and recommend Clip Studio Paint and Krita to others. Regarding upgrading Painter, I am not fully satisfied with [redacted] and will only buy compatible brush packs in the future. To address this issue promptly, I believe a human phone call would be beneficial. My system runs on Windows 11 Insider Preview with 1080p graphics AMD GPU (12 GB video RAM) and a Ryzen 5 3600X 6-core CPU. I hope this problem can be resolved soon. Warm regards, Chris D.

I'm experiencing an issue with my Corel 17 program after a computer crash. Despite working with a technician for almost two weeks, none of their suggestions have resolved the problem. The program will not load on my backup computer, even after following all the instructions from Vignesh Manoharan at Corel Customer Support Services. I'm currently trying to download Corel X13 and Corel Draw [redacted], but I haven't been successful. I urgently need assistance with this matter as I rely on the program for my work. Thank you for any help you can provide. - Robert Procter