Comcast Customer Service Issues

Hello, I'm having difficulties receiving my wireless TV boxes from Xfinity. I require three in total. Despite reaching out multiple times and being told by Xfinity representatives that the boxes are on the way, I have not received any tracking numbers or proof of shipment. This problem has occurred on at least four separate occasions, and I am feeling extremely frustrated. I would greatly appreciate your assistance in resolving this matter promptly and ensuring that the boxes are shipped to me. Thank you.

Recently, my internet connection has been unreliable for a few weeks, and your team has been unable to resolve the issue promptly. Additionally, it's frustrating that it takes three days to schedule a technician to investigate the problem. The customer service experience and automated phone system are inadequate. When reaching the automated system, it's challenging to connect with a helpful representative. Ideally, outages should be addressed within 24 hours. I'm disappointed with the service quality and considering switching to a different provider.

I have been experiencing difficulty paying my Comcast bill online due to issues with creating a login. Despite multiple attempts, the system does not recognize my account number, phone number, or invoice number. This has left me frustrated as I urgently need to settle the payment but cannot do so online or over the phone since Comcast no longer accepts phone payments. When I tried to set up a new account for online payments, my address and zip code were not recognized, and the system still did not accept my account details. I have carefully entered the information multiple times to ensure accuracy, but the problem persists, preventing me from completing the payment process or reaching a representative for assistance. The situation is causing inconvenience as I may have to resort to mailing the payment, resulting in further delays.

On July 26, [redacted], I made the switch from Verizon to Xfinity Mobile. During the process, I was assisted by Richard B., who informed me about a special promotion offering 2 years of free service. However, I have been receiving bills for $57.99 a month contrary to what was promised. Upon contacting Richard, he acknowledged the mistake and mentioned he would investigate the issue. Unfortunately, I have not received any follow-up from him despite attempts to reach out via text. This situation has left me feeling deceived and frustrated, especially given the lack of support from the Xfinity Assistant, which seems more geared towards sales rather than genuine customer service.

I am attempting to pay a bill for my boss' mother. I usually make the payment online without logging in, but it appears the website has been updated. Despite contacting customer service multiple times, I have not made any progress. Thomas Karam, her son, typically covers Mrs. Karam's expenses using his American Express card. Since she is 90 years old, I am responsible for ensuring her bills are paid. However, she is unaware of her login details, so I am unable to access her account. Could you please advise me on how to proceed with making the payment?

I tried reaching out to Comcast/Xfinity at 1-[redacted] multiple times in order to speak to a representative. However, despite calling five times, I only encountered the automated system and was never given the option to connect with a live person. The system repeatedly promised to transfer me to an agent but ultimately only presented me with unhelpful automated options before disconnecting the call when I pressed the star key. This frustrating experience has left me feeling dissatisfied and highlights the need for more service options when it comes to internet and cable providers. Dealing with Comcast has proven to be quite challenging.

Yesterday, I switched packages after speaking with Sameer. I was informed that with the new 2-year deal, my TV would be upgraded to include more channels, including Insp. Under my old plan, I had the sports package and should not have lost Insp from my TV initially. The new package is supposed to have both sports and entertainment included, which should give me access to the Insp channel. However, as of 3:05, it is still not available. I would like to speak with a representative instead of messaging like I did yesterday, which ended up lasting over 3 hours. This situation is truly frustrating.

I am experiencing an issue where my phone line is not allowing incoming calls, but outgoing calls are working fine. I recently purchased a new phone (an AT&T one) over a week ago to see if that was the problem, but the issue persists. Even when I try calling from my cell phone, the call gets cut off. This is concerning for me as my wife relies on an emergency wristband call button, which is crucial for her safety when I am not around. My previous phone was a Uniden model. I urgently need to have this phone service concern addressed.

Hello there. I own an iPhone 13 Pro Max and had bought a case and a screen protector before. These items are now due for replacement. I have a warranty for these and I'm interested in buying new ones from your company at the warranty replacement price. I am unable to go to the mall so I was wondering if I could buy them directly from you. Additionally, the lens cover fell off, and I seem to have misplaced the screen protector.

I was seeking a more affordable option for my cable TV, gigabit internet, home phone, and home security package, as my current bill exceeded $[redacted].00 monthly. Trying to cut costs due to a limited budget, I explored changing my plan to eliminate services I rarely use. Despite being pitched a new package removing cable and home phone in exchange for a free mobile phone service with an unactivated Samsung A14 smartphone, the process had some delays. Upon receiving the phone after experiencing a brief service interruption, I found an unexpected charge on my bill stating '23 payments remaining' for the supposedly complimentary phone. This tactic felt like a calculated bait-and-switch to transition customers to their mobile service. I am dissatisfied with Comcast's approach and desire a cost-free resolution without compromising the level of service I currently receive.

I need assistance with my bill as it is incorrect. My service was downgraded without my consent and then reinstated to the previous level. I was placed on a payment plan, but it is not reflected accurately, and I was informed of an outstanding amount from April, which is confusing as I have made extra payments totaling $[redacted] in September on top of my $[redacted] bill. I am frustrated by the lack of communication with a human representative. I have spent hours trying to understand the situation but have only interacted with automated systems or individuals from overseas call centers. I am considering canceling all services if this issue is not resolved promptly. Thank you.

My wireless box isn't functioning, and I also need to set up a payment plan due to fraudulent charges on my bank account. I have been a customer for over twenty years at various addresses without any service terminations. I am concerned as there is a significant payment due tomorrow, and the bank has not yet resolved the unauthorized charges of $[redacted], $[redacted], $99.99, and $89.90 taken from my SSDI check this month. It has put me in a position where I am unable to pay my rent.

Last week, there was a technical issue that only affected my TV service, not my internet or phone. I contacted a live agent who assured me the TV service would be restored within an hour. I also requested a payment plan for an upcoming due payment. However, upon returning from the post office, I found all services shut off as the agent had not set up the payment plan as promised. Additionally, I have had recent fraudulent charges on my bank account, causing further financial stress. After multiple calls, the agent extended my payment deadline, but I am still concerned about funds in my account. Finally, after hours on the phone, the agent reset the network, restoring the internet and TV, but my bedroom TV box has not worked since October, despite troubleshooting efforts. To address financial issues due to non-payment by roommates and upcoming moving plans, I need to temporarily downgrade my plan and potentially disconnect their boxes. Dealing with Xfinity customer support always seems to require lengthy phone calls and multiple attempts for resolution.

I recently returned my cable box to an Xfinity store with the intention of canceling my cable service while keeping my Internet account. Upon inquiring about the due date for my bill, I was informed that it is due on November 2nd and was advised to reset my modem at home. I promptly reset my modem as instructed, but upon checking the Xfinity app, it indicates that my bill is past due. As today is only the 16th of the month, my bill should not be considered overdue, and I should not be charged for the entire month. I require assistance in rectifying this discrepancy promptly to continue my service with Comcast.

Communicating with Comcast has been a frustrating experience. I received a text with a personal number to call, but it disappeared, leaving me unable to contact Comcast. I'm considering canceling my account, which includes landline, cell phones, TV programs, and internet, as I'm paying $[redacted]/month for poor service. Despite spending hours on the phone following text instructions, I managed to resolve the issues on my own. Having to re-sign into TV services is a hassle, as they often don't recognize me, leading to further disruptions. Comcast's lack of live person support is disappointing. They need to improve customer relations and offer compensation for the time and frustration endured. This has occurred multiple times, and I hope for a resolution to prevent me from leaving Comcast.

I attempted to switch my phone service last week in September at the Olive Branch store in Mississippi with Daniel. The process took over two hours. Although my husband's phone was successfully switched, they wouldn't release my iPhone. I returned to my previous company the next day. Daniel had already charged me $14 for the other phone and claimed I would receive a refund. Despite multiple attempts to return it, I was instructed to ship it via FedEx, which I did on 10/12/[redacted]. The phone was never used. Today, I discovered a charge of $22 in my bank account instead of receiving my $14 refund. I feel unfairly treated in this situation and once my phone is released, I will not continue using Xfinity. I believe Daniel prioritized making a sale over providing fair service. Thank you.

I encountered a series of issues with Comcast/Xfinity. I reached out to them because although I was connected to Wi-Fi, I couldn't download any movies or TV shows as the loading circle kept spinning endlessly. Luckily, I managed to start a live chat. However, even after the representative performed some diagnostics, my Wi-Fi connection remained functional, but I still couldn't access the Internet. This is concerning as I have an important meeting scheduled for tomorrow (Saturday) at noon that I need the Internet for. I have attempted to call Comcast multiple times, but have been unable to connect with a live representative. I am hopeful that this forum will provide a solution to my issue.

My name is Maggie J., my phone number is [redacted]. My cable service was unexpectedly interrupted today. I had previously explained to a representative last week that I wouldn't be able to make the payment until the 1st because of insufficient funds in my checking account before then. Unfortunately, my service was still disconnected. I have been a loyal customer for a considerable amount of time and had committed to settling the bill on the 1st. I kindly request for the cable to be reconnected today as I will make the payment tomorrow. I prefer not to switch providers, but I may be forced to consider it if the issue is not resolved promptly.

I recently received a notification about a missed auto payment. Unfortunately, my debit card was compromised and deactivated, prompting me to want to cancel the service, even though I don't actually use a TV or computer. I tried seeking help through the chat function, but that didn't resolve the issue. I was promised a transfer to a live representative, but that connection failed. I managed to schedule a phone appointment for a representative callback, which unfortunately didn't happen. Since billing is paid in advance, I am requesting an immediate disconnection of the service with no outstanding balance as it was not even my account originally. The previous account holder with the TV and computer had left six months ago, and I regret agreeing to have the service transferred to my name.

I have spent numerous calls discussing my billing concerns with your customer service team. During my last call, I was assured that with autopay, my bill would be $[redacted].63, and this amount would reflect on the website. However, my online account still shows a balance of $[redacted]. I am frustrated by this discrepancy and would appreciate it if the next representative I speak with could promptly rectify this issue. I am prepared to stay on the line for however long it takes for a resolution to be implemented by a representative with the authority to adjust the bill amount on the website. Dealing with this billing problem has consumed approximately 9 hours of my time in the past month, engaging with both the customer care and churn management teams.