Comcast Customer Service Issues

I ordered a new flip phone from Xfinity Mobile, excited because I'm not great with texting. When I went to get the phone the next day, they asked if I wanted to keep my number or get a new one. I had to port my number over to get the deal, which they agreed to. After waiting 45 minutes, they said to come back the next day as they couldn't port my number. The next day, they said they already ported the number over, but gave me the wrong phone. They refused to exchange it since my number was already ported. I followed their advice to keep the box sealed in case they couldn't port the number. I hope we can resolve this issue as I only switched for the flip phone and there was nothing wrong with my old phone.

I have had an account with you for over ten years and would like to add another person to my account #[redacted] 10 [redacted]. This is for the property at [redacted] Ivy Ave. E St. Paul, MN [redacted]. I request to add my son, Jeremiah Christen, to my account with the authority to make changes, orders, deletions, and payments. If further details are needed, please contact me. Thank you for your help. Sincerely, Linda Christen.

A few months back, Comcast installed new cable near our driveway, causing a hump to form. The hump, about seven feet across, two feet wide, and six to seven inches high, resembles a speed bump with cracks at the top collecting water. We initially hoped the ground would settle, but it hasn't, and with the approaching cold weather, the situation could worsen. We have pictures to document this issue and believe Comcast should rectify it since it appeared only after their installation. A cracked "speed bump" on our property is both unsightly and potentially damaging to the driveway's integrity.

I need help separating my email and phone number from another account as they are currently linked. I am unable to set up my own account because I lack the other person's Social Security number. I am not the primary user and require assistance in removing my information from that account so I can create my own. Unfortunately, I have been unable to reach a human customer service representative, which seems to be the only way to resolve this matter effectively.

Recently, around December 2, my email got hacked right before my vacation. After working with tech support, we managed to retrieve my emails up to that date. However, I haven't been receiving any emails since then, and I'm still locked out. Now that I'm back home, I really need this problem fixed. I want to avoid having to create a new email account elsewhere.

I'm having trouble paying my Comcast bill. On December 7, I tried to make a payment, but my card was used fraudulently. It seems someone in Portland, OR tried to take action on my account. My bank notified me of the suspicious activity and my compromised debit card. I need help with paying my bill before December 20. I had requested a new bill to be sent by mail. Please text me the information on how I can make the payment. Thank you.

I have been receiving charges for Acorn TV on demand, which I never signed up for or used. I wish to have this removed from my service immediately and receive a refund for the erroneous billings dating back approximately a year at $5.99 per month. Today, I attempted to resolve this matter over the phone, but was disconnected after 20 minutes with your representatives. I expect a higher level of customer service. Please reach out to me via email or phone to confirm the resolution promptly. If not addressed satisfactorily, I am considering changing service providers. Additionally, I request a detailed discussion regarding my plan and charges following January 15, [redacted]. I anticipate your prompt reply. Thank you, J.

I recently experienced an issue with my Xfinity email where I was unexpectedly logged out and unable to access my account using my usual password. After resetting the password, I noticed a random email listed as the recovery email address. I promptly changed it back to my own email address for security purposes. I am seeking clarity on what may have transpired and assurance that my account and personal information are secure. Thank you for your assistance in this matter.

I have not received my bill for the past two months, resulting in late fees being charged. This is not typical as I have a long history of timely payments. The recent bill I received appears inaccurate. However, attempting to access my XFinity account shows a message stating, "This page is hidden based on your user permissions," preventing me from checking the amount owed. Two concerns arise: Firstly, are bills not being sent out monthly? Secondly, how can I adjust my user permissions to view my balance? Appreciate any assistance. Sara W.

Yesterday, I had a conversation with an Xfinity representative regarding my email account being logged out. There were some changes made, and I wanted to ensure that my account was secure. Although I was able to regain access, this morning my email app is displaying a "sign-in failed" message once again. The representative mentioned that the security team would contact me, but I did not receive any call from them. I am hoping to get in touch with the security team to understand the situation with my email and assess if closing down the account is necessary.

I am experiencing connectivity issues with my Wi-Fi at [redacted] Wrena Drive, West Palm Beach, Florida. My Motorola modem router combination was functioning well until about a week ago when it stopped working. Despite attempting various troubleshooting steps like resetting the modem, power cycling it, the issue persists. Previously, Comcast had to reset it remotely to resolve the problem, and I request that this be done again. Additionally, I would like to schedule a visit from a technician to address the recurring problem and ensure it is fixed permanently.

My Xfinity/Comcast services in Rockville, MD have been down since 12/22, affecting my Internet and TV. The outage is causing issues with my job, especially with limited on-site work due to Covid. I've been patient during the holiday weekend without service but now I am forced to take leave. Xfinity's morning message acknowledges the interruption and promises to fix it, but no specifics on the cause or resolution time.

I recently received a notice stating that my payment was not received on time again, despite mailing it promptly. This issue occurred last month as well. I solely make payments via mail with checks, not online. It seems there might be an issue processing mail in your end. Last month, a late fee was waived, and I hope the same will be done for this instance as well. I make payment for two accounts in one check. Thank you. R. Bolea. Contact me at [redacted]. I look forward to your prompt response. Thank you.

Hello, I currently have internet and TV services in my plan. The discount of $34 that was applied to my contract expired on 12/20/[redacted], and my monthly payments have increased to $[redacted].37, before any additional price hikes. As my husband is disabled and I am his caregiver, we are finding it difficult to afford this new amount. If you could offer us a more competitive price to keep our current plan with Xfinity, we would prefer to stay with your service. However, if a better rate is not possible, we may need to consider switching to another provider. We value the service you provide, but considering our financial situation, we have to prioritize affordability. Thank you for your assistance.

Hello. I am currently using Xfinity services. I recently updated my National Verified ID #, but it has been more than two weeks and I have not seen any credit applied to my bill. I accidentally let my previous National Verified ID expire, but once I realized, I promptly re-enrolled. I appreciate your assistance in resolving this matter. Email: [redacted] Mobile Number: [redacted]

My elderly mother, aged 90, resides alone in a remote part of Whatcom County, WA. She relies on Comcast for phone service, but on December 24th, we reported that the cable at the utility pole was broken. Despite my daily calls since then, Comcast keeps promising to resolve the issue by 8 pm each day without any action. This poses a safety risk for my mom, but Comcast seems indifferent and only cares about money. I'm frustrated by their constant lies. I, too, am a Comcast customer, but I plan to switch soon due to their high service charges. While their services are good when functioning, dealing with anything beyond minor issues leaves customers stranded.

After the new year, I will be responsible for paying my own bill due to being on total disability. Although I'm used to Cable for 43 years of marriage, I had to switch to a program with Frontier to afford the Internet bill. I prefer Comcast, but they don't offer assistance programs like Frontier does for individuals on disability or Medicare. I may have to switch to Frontier, even though I feel familiar and comfortable with Comcast. I'd appreciate it if you could call me to discuss this further. Have a wonderful holiday season and a great new year. I hope you can assist me in this matter as my budget leans towards Frontier because of their support for individuals on disability. Looking forward to hearing from you. Thank you.

I'm having trouble signing into my Xfinity account to pay my bill. My internet is currently down, and I'm attempting to reset my password. However, the system requires me to be connected to the internet to reset the password. Even though I can connect to the internet, it shows as no connection when I try to reset the password. This means I'm unable to pay my bill. I've been attempting to do so for the past four hours.

I received a bill from you indicating that I discontinued my services with Xfinity on December 21. However, this information is inaccurate as I actually discontinued my services on November 21 with Xfinity. The bill mentions I owe $76.09 for a partial month, but according to my calculations, it seems you owe me $66.90. I believe I am owed a refund of $[redacted].69. I would appreciate clarification on how you calculated this discrepancy. Please reach out to me at [redacted]. This billing error is not my fault, and I should not be responsible for this charge. Thank you.

I work from my home at 10 Newton Street in Merrimack, NH [redacted]. I understand that the service will be disconnected tomorrow, 1/10/23. Can you confirm if the outage will last all day? Is this interruption only for tomorrow? Since this will greatly affect my work, could someone provide me with all the necessary details? You can contact me directly at [redacted] if it's more convenient. Thank you, D. Perkins.