Comcast Customer Service Issues

Since October [redacted], I have been experiencing ongoing issues with my Xfinity connection and service: - The TV screen frequently goes black with no sound. - Programs and channels often get stuck in a loop, replaying the same few seconds. - At times, I cannot power off the TV when this happens. - Error messages #RDK [redacted] and "Sorry, but there is a problem" appear, with no reception for extended periods. - The remotes become unresponsive, leaving me stuck on one channel. - On Demand and other services are unreliable across all four of my TVs. - I must repeatedly reconnect my internet throughout the day for work. - Despite four service visits and replacing all equipment, the issues persist. - Despite frequent calls for help, I am now faced with a higher bill and persistent problems. I am frustrated and in need of assistance, hoping for a prompt and effective resolution. -Audrean W.

I have experienced ongoing issues with Comcast regarding promised promotions and discounts not being applied to my bills for both mobile service and internet. Despite being told I would receive discounts for going paperless, setting up a direct payment account, and having Xfinity mobile service, these savings never show up on my bill. Each month, I have to call Comcast, have them issue a credit, and assure me that the problem is resolved, only for the discounts to still not appear. I have been misled about promotions and have spent countless hours on the phone with unhelpful automated services and representatives who either pass me around or don't address the issue. I am frustrated with the constant lies and deception from Comcast and just want the discounts and promotions that were promised to me and reflected in my bills as originally agreed upon.

I recently relocated from Illinois to Tennessee and discovered that only ATT services my new area. I was advised at the ATT store to reach out to xfinity to assist me in moving my account. I had previously transferred my landline and cable services in December and now need help moving my mobile phone service. I am unable to do this without the necessary information. Please provide me with my pin transfer, account number, and phone unlocking details either via email or regular mail as soon as possible. My contact information remains the same. Additionally, I sent a $[redacted].00 termination fee in December. Thank you for your assistance. Bridget E. Niemiec.

My mother, Suzanne Crowder, is facing a situation where her Comcast account has been compromised by hackers. Assistance was sought previously, but due to communication difficulties, no resolution was achieved. Being in a retirement center in Baltimore, MD, she requires help setting up two-factor authentication. As her daughter, Liz Crowder, residing in Hillsborough, NC, I am unable to assist her in person. It is crucial for her safety and privacy that this security measure is put in place promptly. Please contact my mother at her home phone number on record or reach out to me on my cell at [redacted]. Thank you for addressing this matter.

I am disappointed in Comcast for sponsoring Fox News despite its values of integrity, respect, inclusion, and giving back. Fox News promotes falsehoods, division, and misinformation. The Murdoch family, especially Rupert Murdoch, are more concerned with profit and ratings than upholding journalistic standards. Fox News hosts like Tucker Carlson, Hannity, Laura Ingraham, Jeanine Pirro, Megyn Kelly, and Fox and Friends spread falsehoods that have negative consequences, including harm to American citizens, especially people of color like me. My family and I will be canceling our Comcast service soon and participating in boycotting your products and services along with other concerned citizens. I urge Comcast to stop supporting Fox News immediately.

For the past three months, my billing services have been constantly incorrect. I haven't received the Xfinity Flex service that I was supposed to be offered. After discovering this oversight on my own, I found that my Xfinity Stream and Peacock services are also not functioning. The agreed-upon contract terms have been violated by Xfinity, charging me for services I don't even use. Despite being entitled to TV service as part of my contract, I've been mistakenly linked to a landlord's bulk account that has since been terminated. I've contacted customer service multiple times, visited the local Comcast store, and even then, the situation remains unresolved. The store employee admitted it's the biggest mix-up he's seen and tried to provide me with the Xfinity Flex box, but the system prevented him from doing so. I'm paying more than the agreed-upon amount, with my bill fluctuating from the initial $60 to now over $80. Furthermore, I'm unable to receive verification codes on my current phone, complicating the issue further. I hope to receive credits or reimbursement, a thorough explanation of the situation, and possibly a bill adjustment by March 7th to rectify these continuous errors.

I am not a Comcast customer and have never been one. Recently, I received a bill from Waypoint Resource Group, a debt collector, mentioning a reference number (Reference: [redacted]) for a Comcast Communications account (account number: [redacted][redacted]). I believe this is a scam since I have never been a Comcast customer. I wanted to check if Comcast has any details on the account number provided or if they work with Waypoint Resource Group for debt collection. If I were a Comcast customer, I assure you that bills would have been paid similar to other communication companies I have used. Any information on this issue would be greatly appreciated. Thank you, R. J. [redacted] Perkins Ave. Richland, Washington [redacted] [redacted]

On December 14, [redacted], in Hixson, TN, a worker passed through our neighborhood, leading to a tragic incident involving my beloved dog "JAKE," a lab/pit mix. Despite numerous attempts at coping, the pain persists, and I seek justice for the neglect that caused my dog's untimely death. Feel free to contact me via email for further details. Thank you. Sincerely, R.P.

I recently experienced a house fire at 49 Summer St Andover MA, impacting the rooms with Xfinity TV service. Luckily, one room unaffected by the fire has coax cable and an unused TV setup. I attempted to activate service with the coax cable in this room but faced challenges. Uncertain if the cable is active, the TV is attempting to connect for service. Sadly, the TV device in the affected room is likely damaged. I would appreciate a technician assessing the box and connection to enable service in our current living area. For assistance, please contact me at [redacted] or [redacted] We aim to restore TV service promptly to the unaffected room amidst the 2-3 week fire damage repairs. Grateful for any assistance provided - Fran ONeil.

My internet and cable have been offline for nearly 4 hours now. I have attempted to restart my modem more than 8 times with no success. I am frustrated with Comcast's frequent service outages and their requirement for customers to request compensation for the lack of service. It seems the company does not proactively provide credits for service interruptions unless customers reach out. I am disappointed with their lack of concern for customers, poor service reliability, and high pricing. Unfortunately, I have no alternative providers in my area, leaving me stuck with Comcast's subpar service.

For the last three months, I have been trying to reach a representative, but it has been challenging. Since I moved in November, my bill has been consistently incorrect. Initially, I was quoted $38.98 per month, but it keeps increasing. The $38.98 amount is not due until March 15th and then on the 15th of every month. If this issue is not resolved, please provide me with information on returning the equipment. Unfortunately, I will have to consider switching to another provider if this matter is not addressed promptly. This problem has only occurred recently after four years of no issues.

Unsubscribe Request Dear Xfinity, I would like to request to be unsubscribed from your email list. Please be noted I am not interested in receiving promotional emails at this time. Thank you. Sincerely, P.

When viewing DVR recordings on my TV, I notice that some shows are not displaying in 16:9 format. This leads to black bars on the top and bottom of the screen, requiring 14 remote keystrokes to adjust to a custom zoom mode for a proper view. Interestingly, this issue doesn't occur when watching the same show live. It takes the same number of remote keystrokes to revert the picture back to 16:9 mode. This problem seems to be specific to channels like TBS and MTV, while other networks like CBS and NBC do not have this issue. Despite performing a mandatory box reset before reaching out to customer service, I am frustrated by the lack of direct human assistance in resolving this recurring problem.

I recently purchased a Motorola AC2600 modem, model MR2600, with serial number [redacted]-MR2600-30-[redacted]. Despite having a 900mbps Xfinity plan, my speed tests on both my phone and laptop show only around 400mbps. I have a Cat 6 cable connecting my modem to the router and then to my Xbox 1, but my download speed is only at 370mbps with lagging issues. I'm looking to upgrade my firmware or troubleshoot this problem since speed tests on my phone indicate speeds of up to 460mbps. I have reset the router to default settings and frequently restarted the modem, which is positioned just 4 feet from my Xbox, with no obstructions. Despite Xfinity claiming to deliver 900mbps, I am not getting the full internet speed I am paying for. Any assistance would be greatly appreciated.

I am experiencing issues with my Galaxy 21 G5 phone that is still under warranty. The phone is not functioning properly as I am unable to use email, access Google, download content, or use the camera feature. I submitted a request online for a replacement, but received a response stating that I do not meet the necessary criteria for a replacement. I am unsure of what steps to take to meet these criteria as my phone is not working despite being covered by warranty. The ongoing problems I have encountered with this phone have been frustrating, to the point where contemplating replacement is becoming a consideration. My husband even jokingly mentioned using a hammer on it. I kindly request assistance in replacing my malfunctioning phone.

I recently added new Xfinity Mobile service to my existing account. After receiving and installing the SIM card following the instructions, I've been unable to activate it for the past 24 hours. Each time I try to log in, I receive an error message stating, "we are having trouble retrieving your data." Additionally, the automated service claims there is no device to activate. I rely on my phone service and urgently need assistance to resolve this issue. - Bernita S.

To whom it may concern, This past Saturday, my wife and I picked up our new XB7 modem. My modem requires specific settings like b,g,n mode and the 2.4 GHz set to channel 6 because our Roku only works on b,g,n and channel 6 provides better reception as it's not used by neighboring networks. Upon installation, I discovered I couldn't adjust these settings myself due to the "smart" modem's automation. Despite contacting technical support all week for assistance, no agent could make the necessary changes. For instance, I'm near my Roku with a [redacted] Mbps connection but can't connect due to poor reception. Now I'm forced to return the modem and revert to my old plan due to this inconvenience. If I had an alternative, I'd consider leaving Xfinity over issues like this. I am a very disappointed customer.

We have been using your services for years. Despite having all new equipment from your company, our service is incredibly poor. Parts of our house do not receive any signal, which is extremely frustrating. Our house is almost a century old with lath and plaster walls, and we suspect this may be causing signal issues. Surprisingly, the basement, which is farthest from the router, has no issues while the rooms nearest to the router struggle to connect. We have one of your new devices, similar to the Fire Stick, that we received for free but accidentally ended up with an extra one. We do not want to be charged for it and need to return it. We rely on a multitude of devices in our busy household and require reliable service, which we are currently lacking. We are considering switching carriers if this continues. Assistance would be greatly appreciated as this ongoing problem is exasperating.

Yesterday, I received a notification from Comcast about an ACP discount. After applying and contacting Comcast, I was assured the discount would be applied. However, I was dismayed to find my bill unchanged and faced issues accessing my account. Despite multiple attempts, I encountered error messages and difficulty navigating the automated menu. I am eager to speak to a human representative to resolve this matter promptly. I urge Comcast to ensure the ACP discount is correctly implemented on my active account and to eliminate the old inactive account linked to my profile. Your assistance in rectifying this situation is greatly appreciated. - D. K.

This morning, I woke up with cell service but no mobile data. I attempted several troubleshooting steps such as turning mobile data on and off, toggling airplane mode, restarting the device, reinserting the SIM card, resetting network settings, and booting in safe mode. Despite these efforts, my issue persisted. I contacted Xfinity, navigated through the automation, spoke to a representative, was transferred to tech support, and waited for advanced tech support to address the issue. The tech support agent mentioned that it was a problem on their end and instructed me to restart my phone after a 5-minute wait. Unfortunately, after restarting my device as instructed, the problem remains unsolved. Now, I cannot reach Comcast for further assistance. Any help would be greatly appreciated.