CollectionsEtc.com Customer Service Issues

I recently received order #[redacted]0 with two spinners intended for Mother's Day. Today, my Mom informed me that they arrived damaged and are not working properly. I am concerned about the quality of item #[redacted], the Solar Twirling Butterfly Stake, as there is a glue ring on the glass sphere causing issues, and the stakes are not sturdy enough to hold it up. Additionally, item #[redacted], the Garden Spinner, has a cracked plastic ball and incorrect stake pieces. The assembly instructions seem off, with washers that are too small and difficulties in making the bottom part spin as it should. I'm unsure if these issues affect the overall height of the item compared to the picture. Can you send replacement parts to fix these problems?

I am confused by Collectionsetc. They flooded my inbox with multiple emails daily, claiming I am not a member and cannot access the discounts they offer. They also insist my email address is incorrect. After numerous phone calls, it appears their departments are not in sync. This situation seems like a scam and I plan to report them to the Better Business Bureau. My contact is ARLENE GIOIA at [redacted] I have spoken to their representatives in both Spanish and English, so language barrier is not the issue.

I recently spoke with a representative from your company and learned that I am being penalized for not including the shipping charge on the order form, despite having a coupon for free shipping. Additionally, I was informed that one of the items I ordered, [redacted] (a bee teapot), was sold out, resulting in the shipping charge. As a long-time catalog shopper, this treatment is disappointing. I will not be making future purchases from your company and will share my experience with others. Thank you, A. Lang [redacted] Strawberry Lane Wexford, PA [redacted] Order #[redacted]4 I would appreciate receiving another Ladybug Teapot.

While placing an online order, I encountered a discrepancy with my purchases. I bought an Artistic poinsettia diamond pillow sham for $5.99 with a promo code that made it free, and a ProVent skin tag remover for $12.99. The summary showed a sub-total of $18.98 due to processing and tax, along with free shipping for purchasing two items. I spoke with Colleen, Mary, and Kim on 10/10/[redacted] regarding this issue. They mentioned there was an error on the website's end that prevented the $0.00 charge for the pillow sham, even though I applied the discount code 3G235M as instructed. I have all the necessary documentation for these transactions and request the items to be sold to me for the correct subtotal of $12.99. I hope this matter can be resolved promptly and fairly.

I placed an order with CollectionsEtc.com on April 9, [redacted]. Unfortunately, I am dissatisfied with the service I have received. I attempted to cancel the order, but only received part of it. I have tried to contact customer service without success. I want the shipped item to be picked up and do not want any more shipments. My order number is #[redacted]5 and my customer number is #[redacted]. I have been a loyal customer for nearly 30 years. Please issue a refund to my credit card. Thank you, Theresa B.

I recently received my order number [redacted]8, but unfortunately, it was missing one of the items I purchased. The order was for two plants priced at $10.99, yet I only received one plant. I was still charged the full amount. I understand phone support is no longer available, so I kindly request to stop receiving catalogs every other week. Instead, please send me the missing plant from my order. Thank you.

A few days ago, I was shopping and had a full cart ready for checkout with PayPal. However, when I realized the 15% discount was not applied, I abandoned the order. Since then, I've been unable to apply the discount or remove items from my cart. PayPal suggested canceling the order on my end. I've attempted to check out at the higher price, but some items are now sold out. I've also tried to shop again, but I can't add, remove, or buy anything as an error message keeps appearing. I've reached out to customer service five times without a resolution. I'm one of your loyal customers who spends a significant amount of money with your company. Please assist me in resolving this issue so I can make a purchase.

Order #[redacted]5, Customer #[redacted]5 I received a letter from you dated April 14, [redacted], stating I owed for shipping. Upon calling customer service to cancel due to not wanting to pay shipping, I was informed I could have the item without the shipping fee if I provided the promo code from the catalog. I attempted to call the following day as directed, but customer service was unavailable. Subsequently, I wrote a letter to your office detailing the situation and included the promo code. As of now, I have neither received my order nor a refund for the $18.94 I enclosed with my order. Today, when I called customer service, the recording indicated my order was canceled. Kindly process my refund promptly.

A few weeks ago, I placed an order for multiple items, but unfortunately, one item, the lilac gauze skirt (#[redacted]), was missing from the shipment. When I contacted customer service, I was informed that the skirt was missed due to an error in transferring my handwritten order. They mentioned that a check was being sent for the missing item and advised me to reorder the skirt using the promo code 3H139C. However, when I called two days ago to place the new order as instructed, I was surprised to be told that I would have to pay shipping charges. This seems unfair since the mistake was on your end, not mine. I have been a loyal customer and have always been satisfied with the products, prices, and service, but this experience has raised some concerns. I hope to receive a quick resolution to this matter.

I am seeking to exchange my order #[redacted]5, but I am still awaiting the return label as promised. I have unsuccessfully tried contacting your company by phone for over three weeks. My name is Juanita R. The item ordered and received was a couch and chair cover which does not fit, necessitating a replacement. Please respond to my friend's email as I lack access to a computer. Your prompt assistance in this matter is valued. Contact me at [redacted]. I will promptly return the item once the return label is received for the new cover.

I need to address a concern regarding the charges on my checking account by your company. Over the past two months, $40.71 has been deducted without my authorization. I have not received the item I reordered after returning the initial quilt I bought in April. The amount deducted matches the price of the returned quilt. This situation is causing me distress as a long-time customer who has never encountered such issues before. Your prompt attention in rectifying this matter would be greatly appreciated. Thank you, Abby.

Hello, I’m Deborah Dodd. My email is [redacted] I am unable to locate my order number and papers for my recent purchase. Despite being satisfied with my order, I disposed of the paperwork without anticipating any issues. After washing the curtains before hanging them, I noticed significant shrinkage, with one panel shrinking more than the other, resulting in an uneven appearance when hung. I am willing to keep the curtains if I can receive a credit for the subpar product, as I prefer not to go through the hassle of returning items. I am requesting a credit of 50% to 70% of the original charge. Kindly inform me of your decision as I haven’t received any updates after three attempts to resolve this. If I do not hear back soon, I may proceed with returning the curtains, potentially leading to the loss of a customer.

I find it disappointing that nobody at Collections Etc. can assist with this issue, especially when I am not the one at fault. I now have to pay to return the items, and it seems impossible to reach anyone over the phone for assistance. The order number in question is 87,[redacted],[redacted], for the Set of 2 Cordless Desk Lamps (Item # [redacted]) with a quantity of 2. The response provided states that changes cannot be made as the order is already in the fulfillment process. I am hopeful that someone will be able to help me resolve this. Thank you. Phoebe M.

Order #[redacted]1 was placed on 01 15 [redacted] with customer #[redacted]7. After reaching out several times regarding the order's status, I was informed it was on back order. I declined a refund and later in April, was told the items were in stock and would be shipped in 7-10 days. I have since received the parts and am satisfied with them. However, I noticed a charge of $41.87 on 05 06 on my credit card. As the items were prepaid at the time of the original order, I am confused by this charge. Any explanation would be appreciated. I was asked to provide a bank statement showing the charge, but I believe the records should reflect the payment status. Please contact me promptly regarding this matter. Thank you.

This is my fourth attempt to reach out regarding order#[redacted]1 placed on 01-15-[redacted]. I ordered three items, all the same, and after a few calls, I was informed that the items were on back order. Despite being offered a refund and deciding to wait, I contacted again in April and was told the items were in and would arrive in 7-10 days. I received the items and was satisfied. However, on 05-06-[redacted], I noticed an additional charge of $41.87 on my credit card. I am confused about this charge as I believe orders require prepayment. I also find it frustrating that I had to pay $5.00 to submit a complaint. I have contacted my bank, and they advised me to dispute the charges if needed. I may do so, please call me, Jerry S., at [redacted] to discuss. I have been a repeat customer and have been content with my orders in the past but am very disappointed with this recent experience. I kindly request a prompt explanation.

Dear Customer Service, I am writing to follow up on my order number [redacted]9 after speaking with several customer service representatives. I placed my order on 5/20/20 for the following items: Outdoor Willow Tree for $39.99, Relief Wrap Ultra for $29.99, Magnetic Therapy gloves for $9.99, Fuller Brush Full Crystal for $19.99, and Fuller Brush refill for $9.99. Most items were in stock except for the Fuller Brush items, which were backordered. Despite my initial request to send the available items separately for a birthday, they have not arrived. I have called multiple times, most recently on June 14th, but the items are still undelivered. I appreciate any update on the status of my order or prompt shipping of the available items. I have been a long-time customer and advocate for your company and products, so I hope to receive a response soon regarding my order. Thank you for your assistance and service. Kind regards, Ruthie Amen Order # [redacted]9

I received order number [redacted]3 placed on May 28. Originally, this item was out of stock, but later it became available. Unfortunately, I misplaced the paperwork. Another order was placed on May 26 for three items with free shipping. However, I received a second toilet paper holder with high shipping costs of $11.94, which I wouldn't have ordered voluntarily. I intend to return the second item and request a full refund, as there seems to be a mix-up. I was pleased with the initial item I received but did not retain the documentation. Explaining this to a representative would be more straightforward.

My name is Victor Wong, residing at [redacted] Chrisman Road, Houston, Texas [redacted]. I made an order with order #[redacted] for item A1800 on May 28, [redacted], from Collections Etc. I purchased two Jackmani Clematis plants. Unfortunately, upon receiving the plants on Saturday morning, June 13, [redacted], I found that the box was not properly sealed, and both plants had perished. The stems were brittle, leaves shriveled, yet the roots were intact. As a gardener, I was disappointed. I kindly request a replacement of the two plants or a refund.

I placed an order on 4/26/[redacted] with customer number [redacted] and order number [redacted]0. Unfortunately, I was missing an item from my order - specifically item number [redacted], a Miss XLRGBLUE Paisley Lattice V-Neck Tunic X priced at 21.99. I have reached out multiple times regarding this missing item, which was paid for but never received. Despite my efforts, I have not received any response from the company. As a long-time loyal customer, I am disappointed by this experience. I am holding off on placing a new order until this issue is resolved by either receiving the missing tunic, obtaining a refund, or hearing back from customer service. I hope this matter can be addressed promptly so that I can continue to support your company. Thank you for your attention to this matter. Sincerely, Pennie W.

I made a purchase on May 28. Despite being informed multiple times that my order was shipped on June 17, after investigating, I discovered it's still in the warehouse. How can an item be marked as shipped and charged to my credit card when it hasn't been dispatched? The order # is [redacted]4. Repeatedly hearing the same explanation without any resolution is frustrating. It seems like no one is taking the initiative to locate the exact whereabouts of my package.