Cleverbridge Customer Service Issues

Hello, I bought the "Reimage Repair Program" on 07/03/18 for $45.36. I am unable to provide an Order # at this time. The program should be valid for one year, and if not cancelled, would renew automatically. The program was effective and stored on my desktop. However, when I recently checked, I found the folder empty because Malwarebytes ADW Cleaner removed it. Therefore, I am requesting to cancel my Reimage Repair Program effective immediately. The initial purchase was made through PAYPAL using the email addresses [redacted] or [redacted], belonging to Frank J. Ackley. Please acknowledge this message. Thank you. Sincerely, F.J. Ackley

Ref [redacted]08 10-19-[redacted] 11:33 AM I purchased Nero online last night and have been struggling to install it for hours. Despite my efforts to uninstall and remove any traces of Nero, I have been unsuccessful. I have been unable to find a contact phone number for support. This is my second attempt at purchasing a Nero program, but this experience has been frustrating and unproductive. I am considering disputing the charge with my credit card company if I do not receive immediate assistance from tech support. The captcha on the website is also not working, preventing me from sending an email. Please contact me at [redacted] to resolve this issue promptly. I purchased the program for Windows 10, but I am currently using Windows 8.1 upgraded to Windows 10. I am not willing to spend more time on this if a solution cannot be provided swiftly. Please provide a working phone number or call me to address this matter as soon as possible.

Dear Customer Service, I wanted to bring to your attention that my credit card with the last digits "***[redacted]" has been charged for the CCleaner software, but I am facing an issue with activating it. I keep getting an error message indicating a problem with the database. Could you please look into this and provide a solution as soon as possible? Thank you for your assistance. Sincerely, P. S.

Subject: Issue with CCleaner Activation I received an email confirming my credit card (xxxxxxxxxxxxx6753) was charged for CCleaner. However, I'm unable to activate the software and am experiencing issues. It's frustrating that I cannot attach an image of the US bank statement showing the charge for your reference. Furthermore, I appreciate cleverbridge's response but I'm still unable to resolve the activation problem. I have details of my past orders and payments but need assistance with the current activation issue. Please fix this so I can start using CCleaner promptly. Thank you, Gene B.

A friend unknowingly signed me up for malware with auto-renewal activated. Each year, $39.99 is deducted from my credit card ending in [redacted] causing financial strain. I thought I had canceled it last year, but apparently, it was unsuccessful. This situation worsens my PTSD. I am struggling as there is no phone support available for direct communication. Please cancel my subscription, refund my credit card, and acknowledge that the product has never been activated over the two years for a full refund. Can someone empathize and assist me properly? Regards, L. Cuzio.

I attempted to email to cancel my recent malware renewal, but it seems my messages go unread. After renewing directly with the provider, I mistakenly subscribed through your site too, which left me confused (due to my age of 78). Realizing my error within 10 minutes, I promptly emailed multiple times in an attempt to cancel the subscription and request a credit card refund. However, I faced difficulty clarifying further details in my emails as my computer restricted my typing. I kindly request a response to address this matter.

I'm having trouble paying my invoice since I can't use a credit card for payment. The help site mentions a link in the confirmation email to update the payment method, but I can't find it in my email. I filled out their online form for assistance more than 24 hours ago, but I haven't heard back yet. When I called, the automated message said that customer service isn't currently available due to unforeseen circumstances, without providing an estimated timeframe for when it'll be resolved.

I updated my American Express account and had to cancel the old card due to unauthorized use. I now possess a new account number. I believed I had informed you about the closure of the old account and the commencement of the new one. I wish to resume my subscription for Cleverbridge Malwarebytes Premium and need to contact customer service. I renewed my Malwarebytes subscription for one year in April, intending it to be valid until [redacted]. However, I recently discovered that my Malwarebytes protection was terminated despite the payment through [redacted]. I did not cancel my Malwarebytes Premium subscription, and I need to inform the company of my new account details. Please provide a telephone number via email to update my account. The change in my account should not impact my subscription for 2[redacted], considering it was prepaid for the entire year.

I am writing to request the cancellation of my late husband's subscription to your product. My husband, N.R. Inder, had subscribed to your service using cleverbridge reference [redacted]36. Unfortunately, since his passing, his accounts have been closed, and I am unable to make the payment for the subscription renewal that Paypal has notified me about. I would be grateful if you could assist me with cancelling the subscription as soon as possible. Thank you for your understanding and help. S.I.

Hello everyone. I no longer wish to have the MacClean app. Despite numerous attempts, I was unable to cancel my subscription due to automated responses. This lack of customer communication is frustrating and feels manipulative. Customers should have the freedom to choose the services they want. Please cancel my subscription and arrange for a refund. Thank you for understanding. Best regards.

Dear Bertil, I have forwarded your refund request to WinZip, the developer of Driver Updater. They will review it and notify us of the approval status. You can expect an email within the next two business days regarding your refund request. If approved, we will confirm the processing of your refund. If your request is declined, you will receive an email notification either from cleverbridge or WinZip. Please feel free to reach out if you need further assistance. Thank you for choosing cleverbridge! Best regards, Ashley M. cleverbridge Customer Support

Dear Community Members, I am reaching out regarding a recent interaction with cleverbridge Inc. that has brought about some concerns. I seek your counsel on the following matter: Case ID: PP-D-[redacted]9 Disputed amount: $31.75 USD Transaction ID: [redacted]2BX089500A Transaction amount: $31.75 USD Transaction date: March 30, [redacted] Seller name: cleverbridge Inc. On June 19th, an individual claiming to be a Norton employee accessed my computer. I later realized they were not affiliated with Norton and may have attempted unauthorized access to my accounts. Subsequently, I took preventive measures by canceling my debit card, PayPal, and bank account. Following this, I was notified by PayPal of a dispute regarding the mentioned transaction. It is important for me to clarify that I have not initiated this claim. The order was received on time, and I am satisfied with the service provided by cleverbridge Inc. For any communication regarding this matter, please reach out to me at [redacted] or [redacted] Your prompt attention to this issue is appreciated. Thank you for your understanding and assistance. Sincerely, Charles H Martin

Hello, I received an activation key to activate CCleaner Professional Plus. It is not working. Quantity: 1 Product Name: CCleaner Professional Plus - Up to 3 devices - One year subscription to PRO CCleaner, Recuva, Defraggler, and Speccy Delivery: Digital Your registration information for CCleaner Professional Plus is provided below. Please use them to activate the Pro features: Name: Jean Claude GASS License Key: PTAE-KZ5K-XECG-EVDR-GUJF You will need to enter your name and license key exactly as shown above. Use the copy/paste option to enter the information in the registration window. Please refer to our video guide on How to Register Your Copy of CCleaner Professional. Download your product using the provided link. Download File Size: 35 MB Your download link is valid until 07/11/[redacted]. Note: The specified download link expiration date does not affect the validity of your license. The price of this subscription is €39.95 per activated user account (subject to change). Your cost will be based on the maximum number of activated user accounts during each billing cycle. The next payment is due on 07/11/[redacted].

Hello, I am having trouble with my purchased WinZip version 25. The registration number provided does not work. I have attached the details. I am seeking a refund or a valid registration code. Please contact me through email or phone. Thank you. Dale Rogman, SSG, USA Ret/DAV

I have been receiving notifications about my subscription stating that it has not been paid for and will be canceled. However, I made a payment with my credit card on 21st January for £62.29, confirming that it should be active. I did not cancel it intentionally and would like it reinstated promptly as I have settled the payment. Please ensure your records are updated. Although I initially encountered challenges adding the license number, I was able to resolve it. Kindly confirm the status of my subscription and cease sending cancellation notices, as I am certain that the payment has been processed. Thank you. - B. Egglesfield

I purchased a 2-year license for CCleaner Professional Plus, but I was charged twice due to a duplicate order. I have been unable to reach Cleverbridge or Piriform, Inc for assistance in canceling the duplicated order. The new license key issued is for $54.99, not the renewal amount. Here are the details of the products and subscriptions involved: - CCleaner Pro Plus with Kamo - 2 Years - CCleaner Professional Plus (2 Year Bundle Version) - Kamo (2 Year Bundle Version) I received the following registration details: - Name: Leland Scott - CCleaner License Key: PCKK-AVQ7-V5A6-8UZE-N2BF - Kamo Activation Code: CL5GM9-KP34XJ-49L6UJ I request assistance in canceling the duplicate order and resolving the payment issue.

I think I accidentally purchased 2 copies of HitmanPro Alert. Today, on 5/31/21, I bought one, but I noticed in my control panel that there may have been a purchase in 4/21 as well. Can you check if I indeed bought 2 copies? If not, I need the product code for the copy purchased today as it's not on the invoice. The reference number I provided today might be for the expired product. Despite attempting to download the new product today, when I open Hitman Pro, it still indicates that my license has expired. If I bought one in 4/21, my license should be valid. I find it frustrating to only receive written instructions as I'm not very proficient with computer technicalities. Technology can be challenging for some of us older individuals. I would appreciate any assistance you can provide to resolve this issue.

I have been communicating with a representative named Je from the Philippines regarding my CCleaner contract. I was frustrated because he had trouble understanding simple issues with the 1-year and 2-year contract terms. Je quoted me a one-year rate but charged differently. I have kept many emails exchanged between us and can provide them as evidence for negotiating a 2-year agreement. I am confused about the Piriform phone number being out of service now; I spoke to a representative there about 2 weeks ago. If this matter cannot be resolved, I would like a $29.95 credit to my account, and I will seek another service. Please advise. My name is Sam C., and the invoice reference number dated 8/13/[redacted] is [redacted]. The expiration date was 8/28/[redacted], but I was billed early. Thank you.

I recently submitted 2 payments, one for $31.75 and another for $37.50. I am frustrated as I cannot access the products I paid for due to persistent error messages and scanning issues. Today, I have been caught in a cycle of nonsensical error pop-ups, hindering my usage. Could you please provide me with a phone number for technical support to address this issue promptly?

In [redacted], I signed up for a product, Parallels Software, using an email address that I no longer use. Recently, I updated my email on the Parallels site and cancelled my subscriptions earlier this year. Despite this, I was unexpectedly charged for an auto-renewal of a supporting software subscription in September by Cleverbridge. It seems they still have my old email address on file because I never received any notification about this charge. Unfortunately, I am unable to access my Cleverbridge account or reach their support because they keep sending verification links to my old email address.