Chevrolet Customer Service Issues

We recently bought a new [redacted] Chevrolet Traverse and are experiencing brake issues. When pressure is applied to the brakes, the vehicle makes a sound like a bearing is failing, especially after it sits for a while. We've had it back to the dealership a couple of times in the last few months. Initially, they replaced the front brake pads under warranty, but the noise persisted. Despite the dealership saying they found nothing wrong, the noise continues, and it resembles a gimbal bearing going out on a boat. This noise is noticeable in the morning for the first 10-12 brake applications. It's concerning for us, especially since we use the vehicle daily to transport our kids. Don't feel confident with the brakes making this grinding sound.

We were informed that our Camaro was produced the week of February 15, but we still have not received it. The executive escalation employee assigned to us, Noel, has shown no sympathy or understanding. Despite our attempts to get a replacement, we keep getting redirected back to her. GM's recent press release about diverting chips to Corvette, full-size trucks, and SUVs has led us to consider filing FTC and state attorney complaints. Although we are willing to wait another four months for the Camaro, Noel's unprofessional behavior has left us frustrated. The lack of response from the GM CEO to our registered letter adds to the disappointment. General Motors, once a proud manufacturing firm, seems to have lost its way and become a source of frustration for many Americans.

I had an issue when my dog accidentally interacted with my phone, and the complaint letter I was working on disappeared. I ordered a red [redacted] Chevy Camaro convertible several months ago but faced challenges due to cancer and eye problems, so others drove me around in it. I only realized recently that the beeping sound for reversing was missing. After contacting the salesman multiple times without a response, I finally discovered that I was sold the wrong package. I wanted the safety package but was given the technical one instead. Despite having the car for five months, health issues prevented me from addressing this sooner. The salesman misled me about the features, and it took another salesperson to clarify the situation today. I wish I had known about the safety package before as I would have preferred that option.

My wife is currently leasing a [redacted] Chevrolet Bolt LT with around 2,[redacted] miles. When turning the steering wheel either left or right from a stop, there is a rubbing, squeaking noise that seems to be coming from the steering column. We took the car to the local dealership, and the service technician identified the noise as a plastic ball bearing part in the steering column. They mentioned that although it may make noise, it does not affect the steering, and the suspension was also checked with no issues found. However, we were informed that the plastic part needs to completely fail before it can be replaced under warranty. We find this unacceptable, considering it is a common issue reported by other Chevy Bolt owners. We are concerned about the potential safety hazard and would like the part replaced promptly.

We own two [redacted] Chevy Camaro ZL1 1LEs, and it appears that the dealership mixed up the VIN numbers, causing one car to have incorrect repair and warranty information linked to it. The dealers seem to be using our information interchangeably between the two vehicles. I believe a representative from GM should reach out to us to rectify this situation. It is frustrating to have spent over $140k and encounter this misinformation that could easily be resolved if the dealers communicated with GM about the mix-up.

I purchased a [redacted] Chevrolet Silverado from Forest Lake Auto Group on August 18th, emphasizing the need to receive my plates before leaving for Florida in early October. Unfortunately, the title and registration did not arrive promptly, with paperwork not sent to Wisconsin until September 1st, contrary to the assurances given. Despite my efforts, the delay resulted in the Wisconsin DMV informing me that I may not receive the plates in time. This lack of urgency and accountability from the dealership is disappointing, as it now leaves me facing future inconveniences and potential battles with the DMV upon my return from Florida. This frustrating experience highlights a significant gap in customer service once the sale is complete. I trust this concern will be addressed appropriately, with a focus on improving processes to prevent similar issues for future customers. Sincerely, Kent D. C.

I own a [redacted] Chevy Spark and I'm quite fond of it, except for the dreadful sound system. Regardless of whether I use my phone or a USB connection, the sound is always distorted, no matter the volume. After spending a few hundred dollars on new speakers hoping to fix the issue, the sound quality only slightly improved. To double-check, I consulted with a car audio specialist, who suggested adding an amplifier for a few hundred dollars more as the only solution. The sound's tone is also off, even after adjusting the equalizer settings. I'm disappointed to discover that there are no other options for replacement. I'm on the fence about reaching out to the dealer, as I assume they may claim nothing is wrong. However, compared to my previous vehicles, even my [redacted] Saturn Ion, the sound in my Spark is subpar with noticeable distortion. I'm starting to wonder if my sound system is defective or if this is standard for all Sparks. Sound quality is crucial to me, to the extent that I may avoid any future Chevy purchases due to this experience. I would appreciate any advice you can offer. Thank you.

I recently bought a Silverado and have been experiencing numerous issues with it since day one. It's frustrating to deal with common and potentially dangerous problems that are not being effectively diagnosed. The brakes stopped working the day after I purchased it, and at 90k, I had to take it to Chevrolet for an appointment. Even after they fixed the brake issues, there are strange occurrences like the doors locking while the engine is running. The electrical system is erratic, with warnings about stability track and power steering, dash and radio malfunctions, and even the turn signal affecting the cruise control. I've faced situations like being unable to open the doors until I turned off and on the truck. Despite my mechanical and electrical knowledge, I lack the advanced tools needed for today's vehicles, and it's disheartening when the dealer claims they can't find any problems.

I purchased a [redacted] Chevrolet Equinox from a dealership a year ago, believing it was a one-owner vehicle. Unfortunately, I have been experiencing issues with the engine stalling and the engine light coming on. The car has just over 45,[redacted] miles, and I have only driven about [redacted] miles since purchasing it. The diagnostic codes P0010 and P0011 appeared after a visit to Advance Auto. Additionally, I have trouble maintaining air pressure in two of my tires. Researching these issues revealed a history of problems related to these codes and tire safety. Despite visiting the dealership, I was informed that my vehicle is not under warranty, which was surprising given the low mileage. I rely on this car for transporting my family members, including my granddaughter and mother who has cancer. I am concerned about the cost of repairs as a widowed individual on a fixed income. This unexpected situation with my trusted Chevrolet has left me feeling stuck and seeking advice on any possible solutions.

I purchased a [redacted] Chevy Camaro convertible hoping for a unique experience. I named her Josie. Initially intended as a showpiece, my excitement quickly turned into frustration as issues began to arise. On the first day, a top error message appeared when putting the roof up and the car had to be returned to the dealer multiple times to resolve this. A persistent whistling noise near the driver's rear window was dismissed as normal wind noise by the dealership. Problems with the sliding piece on the driver's side led to a broken spring and caused other issues. The driver's door started leaking during rain, leading to water accumulation. Transmission vibration occurred due to faulty factory transmission fluid. I had to replace the roof at a high cost when it started coming unglued, and the car still shows "Top not Secure" errors. Rubber seals on the roof have been deteriorating rapidly. Despite low mileage and careful maintenance, this Camaro has been a disappointment overall.

I placed an order for a [redacted] Chevrolet in early December. Initially, Garber Chevrolet in Saginaw Michigan informed me that the Tahoe was scheduled to be built the week of 1/24/[redacted]. Subsequently, I learned that the vehicle arrived in a holding area in Flint Michigan on February 14th and has been stationary since. The dealership's attempts to retrieve it have been rejected as the delivery drivers choose vehicles non-sequentially. It's crucial for me to receive the Tahoe by the end of this month to uphold the locked-in interest rate. If not, I may reconsider the purchase. I am puzzled by the proximity of the Tahoe, just 30 miles away, yet unattainable. I lack the order and VIN numbers to track it. Your assistance in expediting the delivery to the dealership would be greatly appreciated.

I purchased a new C-8 Corvette from Winn Chevrolet in Carson, California. The VIN is 1G1YC2D40N[redacted] and the order number is BMNHW1. The most recent tracking information indicated the car was in Arlington, Texas on April 16th. The expected arrival in Carson was tomorrow, April 23rd around noon. The dealer and I are unsure if the delivery date is still accurate. Could you verify if the estimated delivery date remains the same or provide an update on the current location of the car in the country?

Hello, I am Ron Coleman. I ordered a [redacted] Tahoe Premier from Cavender Chevrolet at INTERSTATE 10 - WEST, BOERNE TX [redacted] on Feb 10, [redacted]. The delivery timeframe given was 12 to 16 weeks. In mid-April, when I reached out to the dealer for an update, I was informed that the vehicle is still in line awaiting production by GM (event code [redacted]). Despite my efforts, I have struggled to obtain updates from my dealer. After checking the Chevy/Tahoe forum, it seems using Chevy Chat could be more effective for tracking order status. I am hoping this platform can assist me in checking on the status of my order. Thank you for your help.

I obtained a GM Family and Friends discount for my sister to buy a Chevrolet pickup truck. When she wanted to switch the purchased vehicle for a different one she preferred, the dealer advised her to obtain another number from me. After sending it, she claimed not to receive it. The dealer proposed a trade for the preferred truck once she got the new number. I was under the impression that keeping the initially purchased vehicle for six months was required. My sister is upset with me for not providing the second number, yet she is still pursuing the trade. I am uncertain if this is permitted by the rules. I seek clarification on who is right in this situation.

On February 6, [redacted], I made a $[redacted] deposit with a local dealership to purchase the new Z06, securing my position in writing. The dealership assured me that I could purchase the vehicle at MSRP once it was available to the public and would provide quarterly updates. However, in the August 9, [redacted] update email, I noticed that the dealership highlighted the initials of some depositors, indicating they were giving preferential treatment to past customers. The owner mentioned that they were considering prioritizing previous customers and even hinted at bypassing the established deposit order. Despite being number 11 on the list, I expressed my concern that the dealership was deviating from their longstanding policy. They have even taken one of their allocations for a charity event with bidding allowed over MSRP. I feel uneasy about the changing dynamics now that the Z06 is being produced. The owner's references to other dealerships marking up the Z06 well above MSRP are adding to my apprehension. I hope to resolve this without legal action. Sincerely, Pat.

I am a 57-year-old male, retired Navy (24 years) and [redacted]% disabled. I recently purchased a new Malibu from your company and I am very disappointed because I was unable to receive the military rebate. I was informed that I needed an ID me account to qualify for the rebate, even though I presented my retired ID and [redacted]% military disability paperwork. Earlier this year, I bought two Toyota vehicles and received the discount with my Military ID. I refer many military personnel through the VA, but this experience has left me feeling disappointed, especially after missing out on a $[redacted] rebate. I appreciate you acknowledging my service, but I cannot thank you for this disservice. - J. Berg [redacted]

The current Silverado commercial featuring muddy bicycles is inappropriate and misleading. As a proud owner of a [redacted] Silverado 2500HD Z-71 Duramax with a factory spray-in bedliner, I can confirm that those cyclists would not be welcomed in my truck or any other Silverado model with their extremely dirty attire and footwear. They would, however, benefit from a complimentary transit pass to the nearest touchless carwash and a speedy dry-off at 55-70 MPH on the way to their destination. Safety is paramount with the addition of a cargo net and secure ratchet straps. To align with reality, consider featuring a WT or Custom model in the ad. I look forward to hearing about the revised commercial to avoid any potential legal action.

On Friday night, 9/29, I lost the key to my [redacted] Chevy Malibu after it separated from the fob months ago. It went missing under the passenger seat in the car. I had it towed to the dealer on Saturday, but they were unresponsive on Saturday and Sunday. Eventually, on 10/30, I spoke with a service repair person who claimed something was stuck in the ignition, implicating me, but I am certain no damage occurred while the car was in my possession. The service repair has added fees for this issue. I find this unfair as I did not cause the damage nor was I trying to deceive anyone. I believe the dealership should take responsibility for any incidents on their lot. Despite attempts to contact them, Mark Wahlberg of Worthington, Ohio has not responded. The escalating charges for a replacement key, originally estimated at $[redacted], are troubling. I want to resolve this in a fair manner as the driver and payer for the service.

I have a [redacted] Chevrolet Colorado that is experiencing periodic episodes of "Service Power Steering//Service Stabilitrak". These episodes began about a year ago. I contacted my local Chevrolet dealership and spoke with the service manager. He informed me that corrective action from a previous repair in [redacted] related to a recall should have fixed the issue, but it persists. I am disappointed that I may have to bear the cost of the repair for a known issue that should have been resolved. My VIN is 1GCGTCE37F[redacted], and I purchased it from McKelvey Chevrolet in Dadeville, AL in June [redacted]. I hope Chevrolet can address this matter appropriately. Thank you for your attention. -Joel W. from Tyrone, GA

We placed an order for a [redacted] Equinox Premiere back in July. Although production began in late August, we were informed that ours was among the first [redacted] models to be built. It's now October 23rd, and we are still waiting for our Equinox to arrive. The dealership, Keyes Chevrolet in Menomonie, WI, shared that our vehicle is currently in Mexico, awaiting transportation to WI by railcar. Despite reaching out to the manager for updates, we have been unable to determine when it will be shipped. In the meantime, we have sold our other car and are hesitant to drive it to avoid adding miles before the new Equinox arrives. We are eager to have our new vehicle delivered and would appreciate any assistance in expediting the process.