Chevrolet Customer Service Issues

I recently purchased a [redacted] Silverado and had a cap installed, but I've noticed that the bed gets wet during car washes due to leaks from the tailgate gaps. This seems to be a common issue in Chevy and GMC trucks. Having owned previous Chevy trucks that didn't have this problem, I'm disappointed in the quality of the design. It's frustrating to have my belongings soaked whenever I go through a car wash, especially considering the price I paid for the truck. It would be beneficial to have some weather stripping or a solution to prevent this from happening in the future. I hope this concern is addressed as I'm sure I'm not the only one experiencing this issue.

I drive a [redacted] Chevy Malibu with a 2.4 engine and a 6-speed automatic transmission. Recently, my transmission has been showing signs of a broken wave plate causing a 4-second delay when shifting into reverse and sluggish shifting into 3rd and 5th gears. After having it checked at a reliable transmission shop, they recommended a complete transmission replacement. It seems the wave plate in these transmissions was not made of hardened steel as it should have been, leading to issues for many GM car owners. Given the high cost of nearly $4,[redacted] for repairs, I believe this issue should warrant a recall, especially since earlier models like the 2[redacted] have been covered by GM. I kindly request for GM or Chevrolet to consider covering the labor and parts for the replacement of my transmission. My VIN is 1G1ZC5EB9A[redacted]. Please reach out to me via email to discuss this further. Thank you, Deric Dalton, a disappointed owner of a [redacted] Chevy Malibu LT.

My vehicle has been causing me multiple issues for almost a year now. The check engine light is currently on and flashing, indicating I should not be driving it. I've taken it to two different dealerships, but they have not been helpful and treated me poorly. I am considering seeking legal advice as I no longer want this car. I want to return it to the dealership because I don't want to invest more money into a vehicle that doesn't function properly. Any assistance would be greatly appreciated. Thank you and have a wonderful day.

I own a [redacted] Silverado that has been in the shop three times since August due to the driver's A/C intermittently blowing hot air. It's still in the shop, and my warranty expires in November with no resolution yet. The vehicle has been at Autonation North in Corpus Christi, TX for two weeks, and they claim they can't pinpoint the issue. It's been there for over a month in total. Despite being a loyal Chevy customer for 30 years and recently purchasing a new Equinox for my wife, the lack of progress in fixing my Silverado has made me hesitant to buy another Chevy. Autonation South's service department didn't even pick up the phone when I attempted to bring it to them.

I am experiencing repeated issues with the DEF system in my [redacted] Chevy Dually Diesel for the second time. Currently, my truck is at a shop in Frankfort, KY. I've had to make arrangements for my horse trailer's storage, my horse's boarding, and renting a car to return home to South Carolina. Neil Huffman was scheduled to bring it in for repairs on Monday afternoon, but I haven't received any updates as of this morning. This seems to be a common problem with these trucks based on online information. The dealer has four trucks ahead of mine. The first time this occurred, it was covered under warranty at 39,[redacted] miles. Now, with 50,[redacted] miles, it's out of warranty. I am seeking assistance to resolve this issue promptly and help cover the expenses incurred for the repair, rental car, horse boarding, and trailer storage. Regards, F.D. in S.C.

On November 14, [redacted], while driving my [redacted] Chevrolet Malibu, I experienced a loss of engine power with a message indicating reduced engine power. Fortunately, I was near Gentilini Chevrolet in Woodbine, NJ [redacted], so I drove there for assistance. The technician identified a faulty accelerator pedal position sensor, which was promptly replaced along with clearing of codes. Despite my vehicle having 38,[redacted] miles, the repair cost me $[redacted].60 as it was not covered by the warranty. I am disappointed by the premature failure of this sensor and question its quality. I hope you agree with my concerns and would consider reimbursing me. I possess the invoice which I can provide upon request. I appreciate your attention to this matter and eagerly await your response.

I own a [redacted] Chevrolet [redacted] 4x4 that had an overheating issue. After spending $1,[redacted] on a radiator replacement and tune-up at Suburban Chevrolet in Claremore, OK, I faced new problems. Despite paying $9,[redacted] for a new GM engine, along with other replacements like the catalytic converter, plugs, wires, rotor, and distributor cap, the truck only gets 8 mpg on the highway post repairs. The engine, with part number [redacted]3, had issues soon after the fixes. Since the initial visit on 03/21/18 with [redacted],[redacted] miles, subsequent visits were at [redacted],[redacted] miles on 04/30/18 and [redacted],[redacted] miles on 12/03/18. The truck now runs worse than before the repairs, showing engine noise, rattling, and low power on acceleration. I seek help to improve gas mileage and towing capacity without more pricey parts. My goal is to tow my horse trailer safely without encountering these ongoing issues.

I brought my car to Milton Reuben Chevrolet in November [redacted] for a repair. After being initially told the issue was the rack and pinion, Gabriel later informed me that it was actually an oil gasket pan leak. Despite having that repaired, my car continued to leak. Upon returning, Gabriel confirmed it was the rack and pinion as I had originally suggested. I was quoted $1,[redacted] for the repair, much higher than the $[redacted] estimate I received previously. After discussing with the service manager Alex, we settled at $[redacted]. Despite this, my car is still leaking, and Alex suggested the new parts might be causing issues. Frustrated and in need of my car, I am disappointed with the service provided. I am reconsidering purchasing an Equinox due to this experience. I hope to have my car properly repaired soon. Thank you.

I visited the Milton Ruben Chevrolet service department on November 28, [redacted], about an oil leak in my [redacted] Chevy Impala. Initially, I was told the issue was with the rack and pinion. However, Gabriel at Milton Ruben informed me it was actually the oil gasket pan leaking. I agreed to the repair for over $[redacted]. Unfortunately, the problem persisted, and when I returned, they then said it was indeed the rack and pinion, now quoting $[redacted]. After discussing with Alex, the service manager, he agreed to fix it for $[redacted]. Even after the repair, my car still leaks. The explanation given was the new parts being too heavy for the old ones. I find this reasoning dubious and concerning. I just want my car fixed without further charges. They inconvenienced me for days without offering a loaner until I requested one. I need assistance resolving this matter promptly.

I bought a [redacted] Cruze RS on January 31, [redacted], from Jim Butler in Gravois, Bluffs, Missouri. Upon reviewing the sales contract, I discovered unethical behavior from the salesman. He charged me more than the MSRP sticker price by adding $3,[redacted] in options and not providing the rebates offered on that day. The additional charges were sneaked in at the bottom of my contract. I tried contacting the dealership but my calls went unanswered. The salesman blamed changes on the finance office who also did not return my calls. I feel deceived into paying over $33,[redacted] for a vehicle that should have been $23,[redacted]. I need clarification on this issue promptly. Thank you for your attention to this matter. D. Hall

Hello, my name is Chad Hernandez. Approximately two weeks ago, I visited Mark Christopher Chevy to check out the new Trail Boss. The salesman had mentioned they had some with the new 6.2 motor, but upon arrival, I discovered they did not offer that engine option. He then mistakenly offered me a 0 percent interest rate, only to retract it later. Despite a follow-up call from the dealership, my subsequent visit was unproductive. Feeling frustrated, I stopped by Rotolo Chevy in Fontana and spoke with James. They showed me a truck and pressured me to make a purchase that night, but I opted to return the next day after noticing discrepancies with their online pricing. Crest Chevy was my next stop, where Rob was helpful, but unfortunately, they didn't have the truck I wanted. Disappointed by the lack of transparency in pricing and availability, I'm now exploring other options. Chad

I recently had my Chevrolet Cruze 1.6 serviced at Westvaal ISUZU dealership in Polokwane, Limpopo. Despite my car not being in good condition, I was advised to continue using it. When I requested a courtesy car, I was informed that they no longer offer this service. With a warranty on my car until [redacted], I am disappointed by the extended repair time of over two weeks and the lack of customer service. I am concerned about further damage to my vehicle and would like a courtesy car while my car is being repaired promptly. It seems unusual that this dealership does not provide courtesy cars to clients and that they take longer to complete repairs compared to others. A car being in the workshop for more than three weeks is unacceptable.

I own a [redacted] Chevy Silverado [redacted] that I purchased as a certified pre-owned vehicle five months ago. Recently, I've been experiencing issues with the transmission. When I start the car and shift into "drive" or "reverse," there is a loud knocking metallic sound, and I hear shaft noise. While driving, the transmission jerks and makes strange noises when switching gears. Despite taking the truck to several Chevy services, they claim there are no problems and that this behavior is normal for Chevy trucks. I'm dissatisfied as this started only three weeks ago, and it's costing me money. I regret buying this vehicle, as my friends with the same truck don't have these problems, and I believe this issue is not normal.

I purchased a [redacted] Equinox about a year ago, and I've been experiencing multiple issues with it. Initially, I had to replace the timing chain, which cost me $[redacted]. Now, I am facing excessive oil consumption, a known problem with these vehicles that Chevy acknowledged in a lawsuit. Unfortunately, I just missed the deadline for the warranty coverage, which apparently is 8 years or [redacted],[redacted] miles. I only have [redacted],[redacted] miles on it after a year of owning it, and I noticed the excessive oil use during my last oil change. I've had to add 12 quarts of oil in just 4,[redacted] miles, which is not only costly but also inconvenient. Today, when I went to Chevy for an oil change, they mentioned that I am outside the warranty period and suggested I consider selling it. However, with $10,[redacted] still left on my loan, I cannot easily get rid of it. I believe this issue should still be covered under warranty since I haven't even reached [redacted],[redacted] miles yet.

I recently noticed a water leak in the rear window above the back seat of my new [redacted] Chevrolet Silverado while on vacation. I promptly contacted Southern Chevrolet for service upon my return. Service advisor Chuck McGlothin inspected the issue, had it sealed, but discovered another leak the next day. They attempted to clean the soaked headliner but had to order a new one due to persistent stains. It has been three weeks since the order, and they seem to have lost track of where the new headliner is. It has now been a month since I dropped off my truck, and I am still uncertain when it will be ready. This experience is frustrating for a $52,[redacted] investment. I have been a loyal Chevrolet customer for three decades, but this situation is testing my loyalty.

I recently filed a complaint about excessive brake dust on my [redacted] Blazer. Despite being assured that it wouldn't be an issue at the time of purchase, the problem persists. My husband believes all brakes and rotors need replacing for the braking systems to be safe and correct for the vehicle. Currently, the vehicle is at the dealer, and they are insisting there is no problem, advising us to wait six months for a potential recall. This is unacceptable for a new vehicle with only around [redacted] miles. The Summit White Blazer continues to have persistently dirty rims. I am looking for a prompt resolution to this issue. Thank you for your attention.

Dear Sir/Madam, I am writing regarding the substandard service I encountered at one of your Chevrolet service centers. Last December [redacted], my car broke down, and I had it towed to a nearby Chevrolet center for repairs. Unfortunately, there has been no progress in addressing my insurance claim. Despite previously servicing my car outside the Chevrolet branch, my third service was done at the Chevy branch. Shortly after, my car broke down, and the staff mentioned an inability to process the insurance claim due to the prior servicing location. I was initially quoted repair costs below RM 5,[redacted], but upon revisiting, the estimate had increased to RM 6,[redacted] for repairs and components like the electronic control module and block fuse. This is concerning as my car is only 2 years old. I am requesting [specific action] and compensation for the inconvenience and additional expenses incurred. I have included copies of necessary documents for your review. I anticipate a prompt and satisfactory resolution to this matter. Thank you.

The rear rotors on both sides of my [redacted] Chevy Trax need replacing. Lunghammer Chevrolet in Pontiac, MI informed me that the car shouldn't have been sold to me in that state, and James Martin Chevrolet in Detroit is responsible for the sale. They warned me that the rear driver's side rotor was close to cracking. I bought the car on October 1, [redacted]. I've been trying to reach Martin Chevrolet for months but only get to leave messages for supervisor Paul, who never calls back. Even my salesman refused to address the rotor issue. Lunghammer mentioned the repairs are costly, but it's not acceptable to sell cars in such a condition. To escalate this matter, my name is Irma L., and you can reach me at [redacted]. My VIN number is redacted.

I am having issues with the dealership regarding my recent purchase of two vehicles from Colt Chevrolet. I feel upset and frustrated that they misled me about replacing certain parts in the vehicles. Their lack of accountability has left me in a difficult situation. I am emotionally drained by the whole experience and just want to trade one of the trucks for another without any hassle. This is important to me as I lost my son last year, and I only get to see him occasionally. I tried to address the situation with the dealership, but they are asking me to wait for three months, which is unacceptable given the circumstances. I need this matter resolved promptly and with consideration for my situation.

I contacted the dealer first and they advised me to have the car towed in, providing me with the 1-[redacted]-CHEV-USA number. I found it frustrating when calling as it led to no progress. It's been over 6 hours, and there's still no tow truck. The lack of communication is concerning, and without a smartphone, the situation would be even more challenging. Having owned Chevys for over 40 years, this experience is making me reconsider my loyalty. This is the fourth time in 31,[redacted] miles that I'm having the car towed. The dealership seems to patch issues rather than fix them permanently. I expect my Cruze to be towed to the dealership as per warranty terms. The current situation is not acceptable, and I hope someone can address these concerns.