Checkr Customer Service Issues

I am experiencing significant challenges with your background check procedures. When applying for Uber, I have been cleared for a location different from the one I am applying to twice now. Additionally, I am being asked to provide documentation that I cannot obtain as I have relocated from Texas to New York due to military service. I have a New York driver's license for almost a year now, as New York required me to surrender my Texas DL before issuing the new one. Texas requires an audit number from my old license to get my driving record, which I am unable to get. I have submitted my Texas driving record twice via my insurance provider. The process is becoming frustrating and complicated. After spending an hour on the phone with the Texas DMV, they advised me that I must provide specific information only they have access to or physically go to the Texas DMV, which is approximately [redacted] miles away from me. I am unable to speak to a representative either through your services or Uber, and my background check has once again been suspended. Your assistance in resolving this matter is greatly appreciated.

I began my background check on 10/04/18 by verifying my SSN through a form from Checkr. As of today, 10/22/18, my status is still pending. Checkr informed me via email that my SSN verification was unsuccessful. Even though I previously submitted the information correctly on 10/04, I received a message to re-enter the SSN. When attempting to do so, the system does not allow for it, stating my background check is pending. Even after providing my name, full SSN, and birthdate on the applicant portal, it still shows as pending. I'm puzzled about how my SSN is on file without being verified and how I can access the pending information. I need assistance to move forward with completing my background check.

Hello Support Team, I recently submitted my information on Checkr's Contact Us page as an applicant for Lyft. Unfortunately, my background check has been suspended due to incomplete details. Here is the correct and complete information: - First Name: Adefemi - Last Name: Obisanya - Email: [redacted] - Phone: [redacted] - Company: Lyft - Inquiry Date: 10/17/18 Comments: I provided my full details including my date of birth, address, tax ID number, Maryland driver's license number, and clarified that I do not have a social security number at the moment. The social security number displayed in my data is incorrect, and I applied as a Lyft driver using my tax identity number. I believe this updated information should be sufficient for running a comprehensive background check on me. Thank you for your assistance.

I recently completed background checks for both Lyft and Uber using the same email and phone number. Checkr has finished processing my Uber check, but now there seems to be a mix-up with my Lyft background check. When I received the update email from Lyft prompting me to log into Checkr, I noticed that while it said my background check was complete, it also displayed information related to Uber at the top of the page. I'm hoping this can be resolved so that I can clarify the status of my Lyft background check.

I am trying to contact their San Francisco office as I have not received any response to my emails in a week. My issue stemmed from confusion over my background check. Despite providing my SSN, they initially couldn't locate me, but upon giving it again, they found me immediately. Unfortunately, this led to Lyft being informed that I was not found during their search, resulting in my account being canceled for supposedly providing false information. I believe this confusion could have jeopardized my job, and I am hopeful that if they review the situation, they will see the error and it could potentially rectify the issue with Lyft. Thank you. -Tulio

Hello, my name is Samara G. I previously worked for Uber this year and had a positive experience. Recently, I attempted to rent a car through Uber's rental program, but my background check came back rejected due to a past misdemeanor. The issue is that I had this incident cleared in October. I am looking to have my background resubmitted so I can return to working with Uber. However, each time I try to access Checkr, my account cannot be located. Despite reaching out to Uber, I was advised to contact Checkr directly. I have been waiting for a password reset email to my address [redacted], but I have not received it yet. I am seeking assistance in resolving this matter promptly so I can resume working with Ubereats.

I contacted you on December 27 regarding an issue I had with one of your employees. The tracking number provided to me was #[redacted]. I am awaiting a swift response regarding my concerns about the violation of my privacy, harassment, and lies told by your employee, Jennie H. Zhang. I have reached out to other authorities as the contact was made using my private unlisted telephone number. Please refer to the report submitted on December 27 using the mentioned tracking number for more information and evidence. For any further communication on this matter, please reach me at either email address provided below. In the absence of a response from your end, I will escalate this issue to the Federal Bureau of Investigation Internet Crime Complaint Center due to the misuse of my private information for personal harassment. Thank you, L. Kelly Escueta [redacted] [redacted]

I am in urgent need of assistance regarding my background check application with Checker. I am caught in a frustrating loop between Checker and Uber with no phone support available, leading to conflicting information from multiple representatives. My name is Chad Luby, and I understand Checker may require my driver's license and driver's record for my application. I have uploaded my driver's record via the link provided by Uber, but I couldn't submit my driver's license due to the one-upload limit. I am uncertain if Checker still needs my driver's license or if the record suffices. Time is crucial as I aim to transition to driving for Uber promptly. Please review my account promptly to ascertain what additional information is necessary to expedite the process. Kindly send any follow-up correspondence to [redacted] to ensure I receive it promptly. Your swift response is greatly appreciated to facilitate my career transition smoothly.

I am 25 years old and need to prove a year of driving history to work for Uber. My current license is less than a year old, and I lost my previous one. I followed instructions to obtain a driving record from the motor vehicle commission and paid $15, but it was rejected because it lacks the original license issue date. The MVC won't provide a document with the issuance date. I have lost time, wages, and the fee because of this issue and still have no approval. The customer service rep, Russell, is unresponsive, and there is no phone number to call for help. I am frustrated with the process and need immediate assistance. Please help me resolve this situation promptly. Thank you.

As an Uber driver, I encountered four issues on my recent background check with Uber. One incident involved me being the victim of a hit-and-run, which caused me to be offline with Uber since then. I have submitted a copy of the police report to Checkr and Uber, yet my Uber account remains on hold. Each time I have called Uber and requested to speak with a supervisor, the response has been the same, instructing me to dispute the background check with Checkr. This situation is critical for me as a disabled Marine Corps veteran; driving for Uber is my sole means of supporting my family. Being out of work for over two weeks has been financially challenging, as bills continue to accumulate. I am reaching out for assistance to resolve this matter promptly so I can return to work. Thank you for your attention.

Hello, there seems to be a continuing issue with a DUI on my record from over 7 years ago. As of November [redacted], I, Matthew C. Militello, was living in Los Angeles at [redacted] 1/4 Hyperion Ave, [redacted]. The DUI has caused problems with employment apps like Postmates, Uber, and Lyft. I've completed my required penalties, including community service, classes, installation of a breathalyzer in my car, and a considerable fine of around $16,[redacted]. I no longer drink and I'm eager to put this matter behind me. Please assist in resolving this issue promptly, as the DUI should no longer impact my job prospects. Your immediate attention to this matter is greatly appreciated. Thank you for your swift action.

I recently applied for a job with Lyft, and CheckR conducted a background check on me. It revealed a $[redacted] fraud case supposedly involving Uber in California from about a year and a half ago. However, I distinctly remember my bank's fraud department calling to verify a $[redacted] charge for a ride in California, a place I have never been to as I live in Florida. This clearly indicates it was not me. During that time, there was a class-action lawsuit regarding similar incidents, which Uber settled. Since then, I have undergone several background checks that didn't mention any fraud cases. I even consulted the sheriff's department, but they couldn't find any record of this allegation. This misunderstanding is now hindering my job prospects with Lyft. I have a disability that confines me to driving due to back issues. Despite my attempts to resolve this, I am still facing obstacles. I am willing to seek legal advice if necessary, although it's a lengthy process I can't afford to waste time on as I risk losing my accommodation. Kindly assist me in resolving this matter promptly. Regards, William A.

Hello, my name is Ashley Brant. I am reaching out regarding a background check conducted by DoorDash. They informed me that I could dispute it and advised me to contact Checker. During my time working at 7-Eleven, there was an incident involving entrapment by the Florida police. I ran an underage person's ID through the computer which mistakenly indicated the individual was of legal age. This led to a situation where I had to pay a $[redacted] fine, however, it resulted in adjudication withheld, meaning no conviction. The judge assured me this would not appear on my record. My employer conducted an investigation that proved my innocence, and I was reinstated at work. I am now looking to dispute this for employment purposes. I would appreciate guidance on how to proceed with the dispute process to meet your requirements. Thank you for your assistance.

Hello, my name is James Anstead. I am experiencing an issue with a background check conducted by your company for Uber. Uber's background check policy only covers the last 7 years. I have not been convicted of any crimes since [redacted] or [redacted], and the previous offenses were non-violent and non-sexual in nature. In [redacted] and [redacted], I was wrongly accused of some incidents that were ultimately dropped. I would appreciate it if someone could contact me at [redacted] to discuss why I was deemed ineligible to work for Uber despite meeting the requirements. Thank you.

I'm currently encountering an issue with my driving history when signing up for Uber and Postmates. I recently relocated to Tennessee from Georgia, necessitating a new TN license. My GA license, with the number [redacted]84, has expired since I had it renewed in [redacted], initially obtained in [redacted]. I urgently require assistance in this matter as my wife lost her job, and I'm striving to support our three children. Obtaining this additional income promptly is crucial for me. Your help in resolving this matter would be immensely appreciated. Thank you. Daniel S. [redacted]

I reside in St. Louis, Missouri, and my name is Cody L. I recently underwent another background check process. I followed Uber's recommendation to visit the Uber Greenlight Hub to submit my documents, promising a quick turnaround of three days. Despite being given a reference number and instructions on a sticky note, I seem to have misplaced it and am currently searching for it. Since it has been three months already, I enlisted the help of my attorney, ensuring there are no other issues on my record. Except for a minor offense related to an insurance ticket four years ago when I lived in West Palm Beach, Florida, I have a clean record. I am concerned that a notification sent to my old address may have been missed. With all required documents now submitted, I am seeking advice on expediting my background check, especially given the current circumstances in St. Louis. Your prompt assistance is greatly appreciated as I have been waiting for a resolution for an unjustly prolonged period.

Hi, I'm Joe Hamilton. I recently underwent a pre-employment background check, which contained errors regarding my previous employment dates. The job in question lasted nearly a year, from December [redacted] to late October [redacted], however, the information provided to Checkr mistakenly indicated I did not start until June [redacted]. I contacted my former supervisor, who confirmed the inaccuracies and committed to rectifying the mistake. I am concerned about the incorrect information on the background report and seek guidance on how my supervisor and I can ensure the report accurately reflects my employment dates.

Subject: Follow-up on Background Check Report for Jeffrey Lassiter I urgently need to provide my background check report to Lyft, requested on 11/26/[redacted]. The details are as follows: SSN: [redacted] Date of Birth: October 9, [redacted] Current Address: [redacted] W University Parkway, Jax. [redacted] Thank you for your attention to this matter. Sincerely, J.L. --- Dear Jeffrey Lassiter, We acknowledge receipt of your request and will strive to respond within 3 business days. Your ticket number is #[redacted]7. Should you have any updates or additional information, please respond to this email. You can monitor the status of your report during this time. Thank you for your patience and understanding. Regards, Checkr

I have encountered a frustrating situation with Checkr. They have been unresponsive to my calls and emails regarding a wrongful suspension of my license that has since been resolved. Discovering my license suspension only when applying for Door Dash and Shipt, both using Checkr for background checks, has caused delays. Interestingly, my application for Instacart was instantly approved. Checkr promised to escalate my case for the other two apps two weeks ago but I am still awaiting a response. I believe that since Instacart approved me, the other apps should too. This delay is causing monetary loss as I am unable to work without their decision. I am disappointed by Checkr's lack of communication. Your assistance in resolving this matter would be greatly appreciated.

I submitted an application for an apartment on Zillow. I received a message stating that my background check is pending, which requires me to review it on the Checkr portal. When I attempted to access my report, the portal indicated that it does not exist. I am concerned that this delay with Checkr may cause me to miss out on the opportunity to secure housing. I completed the background check and provided a copy of my license several days ago. I am puzzled as to why my report is not appearing in the Checkr system.