CheapTickets Customer Service Issues

I purchased tickets for my grandson and his fiancee to fly home for Christmas. Unfortunately, she fell ill and could not make the flight. I had bought insurance from TripMate for such cancellations, but they denied my claim, deeming her illness a "non-covered event" due to mental illness. I find this decision unfair. I urge Cheap Tickets to intervene, resolve this with TripMate, and refund the ticket cost. The booking invoice reference is #[redacted]1 for December 23, [redacted], with tickets costing $[redacted] each totaling $[redacted]. Please refund this to me at Ann Wilson, [redacted] 150th St., Mt. Pleasant, Iowa [redacted]. Contact me at [redacted] or [redacted] Thank you for your attention to this issue. Sincerely, Ann Wilson.

I am trying to locate my ticket from my Jamaica [redacted] trip, which I was told could be used for travel due to medical reasons. I couldn't travel and provided a doctor's letter from Robin E Shields on Dec 4, [redacted]. The booking ID was KSKOJD for Aug 24 to Sept 2. I tried to use the ticket to go to Atlanta in July but was given the wrong confirmation number. I contacted Delta, who couldn't find the ticket. I am prepared to contact the Better Business Bureau if I don't receive a response soon. The ticket cost $[redacted]. My email is shieldsrobin1.com and my phone number is +[redacted]6. The phone number used to purchase the tickets was [redacted]. Delta is investigating the issue, but I urgently need the correct confirmation number for the trip. Your prompt response is required.

Currently in Kathmandu, Nepal with my family (3) for a round trip from GJT to KTM starting on April 21, [redacted]. Our return date of June 14 has been affected by Covid-19 lockdowns, resulting in all flights being canceled except for one flight per week on the KTM-DOH route. Due to the situation here, we wish to postpone our travel until conditions improve. Trying to reschedule online for mid-July is not possible due to the suspension of scheduled KTM flights. Contacting customer service by phone has been difficult due to long hold times and international call charges. I seek guidance on how to communicate and proceed with postponing and confirming our flight. Itinerary # [redacted][redacted].

I received this message from CheapTickets today regarding changes to my flight itinerary. I decided to cancel my flight, but I'm unsure if only the flight was canceled or if the entire package including the hotel was canceled. My itinerary includes flights with Air France, KLM, Air Baltic, and Delta with various flight changes and details. If anyone has experience with canceling a flight from a package deal, advice would be appreciated.

Hello, I am Yajaira Acevedo. I booked tickets for my mother and grandmother to travel from Miami to Barcelona in July with Itinerary #[redacted][redacted] and Itinerary #[redacted][redacted]. We opted for the baggage-inclusive option but were still charged for their luggage. We have a screenshot to validate this. If the fees were made clear, we would not have chosen this. The selected fare specified baggage inclusion to Barcelona, so we feel misled by the advertised offer. We hope to resolve this issue so they won't have to pay for luggage again on their return. Being in Spain makes it hard to reach out, so we appreciate your prompt response. Thank you, Yajaira Acevedo.

Hello, On 25/10/[redacted], I made a booking and payment online through Cheaptickets for a return trip (EUR [redacted].36) to Vancouver, including cancellation insurance (Policy no.: MD131126). The borders in Canada were closed to tourism on the departure date (24/08/[redacted]). Despite trying to cancel online in advance, it was not possible. When I reached out to Cheaptickets, the chatbot and customer service representative were unable to assist me. My attempt to get help via the Facebook page also led me back to the unhelpful chatbot. Considering postponing the trip came with additional costs. I felt uncertain about the cancellation insurance and feared losing more money. After weeks have passed without travel, I remain out of pocket and without an explanation as to why I couldn't cancel despite having paid for the insurance. Regards, R.D.

I made a mistake typing Myriam Perroux's name when booking a flight to Johannesburg through cheaptickets.ch. I mistakenly wrote "Myriam Perroux" instead of "Myriam Perroux" on ticket number [redacted][redacted]. I reached out to cheaptickets but they were unable to assist and directed me to Turkish Airlines. Turkish Airlines informed me that the correction must be done by the agent, suggesting I contact cheaptickets again. Unfortunately, I have been unable to reach anyone as the Swiss number provided is not responsive. I am unsure of the next steps to take regarding this issue.

I have booked return flights for my daughter and myself, each with one checked bag and one carry-on. The number of checked bags per person was initially indicated on the e-ticket. Recently, after a change in the flight schedule, I received a new e-ticket from cheaptickets which no longer specifies the checked baggage for the return trip. I am now seeking confirmation from cheaptickets or the airline regarding the luggage allowance for our return journey. I aim to prevent any additional charges or issues that may arise from having to rebook luggage on the day of our return flight. What steps should I take next to ensure our luggage is properly accounted for?

I made a reservation on www.cheaptickets.nl for my family trip. While booking, I selected and paid for specific seats, which is shown on the payment overview. Unfortunately, the E-ticket I received via email does not list the seats I reserved. This is concerning as we paid extra for front-row seats with extra legroom, especially because we are traveling with a toddler. I kindly request Cheaptickets to reissue the E-ticket with the correct seat information for all passengers on our flights.

Hello, We've made bookings for a flight from Hong Kong to Toronto on Jan. 14, [redacted], with Air Canada Flight #AC-16, and the return flight on July 12, [redacted], from Toronto to Hong Kong with Air Canada Flight #AC-15 through CheapTickets.hk under the order #CHK-[redacted]. The passengers are Mr. Wong Hoi Kin and Mrs. Wai Yee Caroline Lui. Due to the severe Covid-19 Pandemic in Canada, we're looking to postpone our flight to a later date. Could you please advise on the process for changing the flight date? Your help on this matter is greatly appreciated. Regards, Caroline Lui

I made an online booking but did not receive a confirmation email. Customer service was unable to locate my booking, yet my bank confirmed the $[redacted].56 charge went through. The booking was with CheapTickets, a third-party, and British Airways has no record. I need urgent assistance to resolve this. Contact details: Email: [redacted] Phone: [redacted] Cardholder: Passenger: Falis Hussein From: Edmonton International Airport To: Dubai, United Arab Emirates Travel Date: February 1st, [redacted] Return: March 1st, [redacted]

Hello, My flight with AirCanada was rescheduled in a manner that prevents me from making my connecting flight as I booked both flights together. AirCanada advised me to reach out to the booking company for a resolution. When I tried using the live chat feature on CheapTickets, I was informed that I would need to pay a 59€ fee for any changes. I believe I shouldn't incur this cost as the initial change was done by the airline, resulting in an impossible connection. I've been unable to find a working phone number for CheapTickets. Can you provide assistance with resolving this issue? Thank you for your assistance. Best regards, L.

I booked my flight back from India to Germany through cheaptickets.de with the intention of changing it from 22.8. to 17.8.22. I've attempted this three times by selecting different flight options on their website. After each attempt, I received an email instructing me to engage in a live chat with their customer service team. However, upon trying to do so, I only encountered a chatbot, which prevented me from having an actual live chat. I responded to the emails I received, but the responses consistently advised me to use the live chat feature. I'm feeling stuck in this situation and would greatly appreciate any guidance you can provide. Currently, I am located in India. Thank you for your assistance. Best regards, Simon Doerr.

Hello, I would like to inform you that a booking was made today from Munich to Osaka with flight PEGXAA. The second flight from Haneda to Osaka (LH4854) was originally scheduled for 13 o'clock but has been changed to 11 o'clock due to a system update. This new timing poses a challenge for us as we need to manage picking up our luggage in Haneda, changing terminals, dropping off the luggage, going through security, especially with our 15-month-old daughter. Given these circumstances, we might not be able to make it in time for our connecting flight, which is why we initially chose a flight with a 4-hour gap between flights. I have already contacted Lufthansa, who mentioned they require the tickets to be generated first before they can make any adjustments. I kindly request your assistance in rescheduling our flight back to 13 o'clock or possibly a later time. Could you please confirm if these options are available? Thank you for your prompt attention to this matter. Best Regards, Cristian Petica

Since the beginning of August [redacted], I have been in email contact with Cheaptickets customer service regarding a refund for a flight voucher issued during the Covid pandemic. Despite sending seven follow-up emails approximately every 10-14 days, I keep receiving similar responses. I have also reached out to Qatar Airways and was informed that the case was forwarded to the relevant department, but no progress has been made. I have requested communication between Cheaptickets and Qatar without receiving a response. Attempts to contact Qatar by phone have been unsuccessful, and I have not found a hotline number for Cheaptickets besides the one on their website. It appears they might be stalling. Any suggestions on what I can do next would be greatly appreciated. Thank you, Nathalie. Latest Email from Cheaptickets dated November 25, [redacted]: Dear Nathalie, Thank you for contacting us about your refund status. I have checked your booking FL-[redacted]3, and it appears that your refund request with Qatar Airways is still pending. Please note that it can take 4-6 weeks after the flight cancellation for the refund to be credited back to your account. If you haven't received the refund after this timeframe, please reach out to us again, and we will investigate further. Best regards, Krishna CheapTickets Customer Service Latest Email from Qatar Airways dated November 8: Dear Mrs. D, Your voucher reimbursement concern has been escalated to the relevant department for further assistance. We appreciate your feedback and hope to have you on board one of our flights again soon. Warm regards, Lyona Customer Care Qatar Airways - Going Places Together

Good evening, I made a reservation on your website with the booking number CTCH-[redacted]. Unfortunately, my flight LH2395 for December 18th got canceled and Lufthansa automatically rebooked me for another journey, which I am unable to use. Lufthansa advised me to contact you regarding a refund as they could not assist me. I attempted to reach you through phone and chat unsuccessfully. I kindly request a refund for my reservation CTCH-[redacted] since I am unable to take the alternative flight. Looking forward to your response. Best regards, Lukasz B.

Dear Cheaptickets Support Team, I am reaching out to you as a loyal customer regarding the flight tickets CDE-[redacted]2 purchased by me, Wiebke Piek, and my husband Markus Gruber on 07.11.22. Due to the exciting news of our impending baby, we regret to inform you that we will be unable to proceed with our travel plans. Unfortunately, my pregnancy prevents me from taking long flights. Lacking travel cancellation insurance, we kindly request a refund of [redacted].00 €, given the special circumstances, as a goodwill gesture. We hope for your understanding and cooperation in finding a suitable solution. If necessary, we can provide proof of pregnancy for your records. For further correspondence, please reach out to my husband Markus Gruber at [redacted] Thank you for your attention and have a wonderful Christmas. Best regards, Wiebke and Markus Gruber

I booked a flight through Flugladen.de for myself and my 2 children from Cairo to Zürich. Upon arrival at the airport for check-in, only my children's tickets were found, not mine. I immediately contacted cheaptickets for assistance in obtaining my correct ticket number. Unfortunately, the process took too long, and I had to purchase a new ticket at the check-in counter to ensure we could all fly together. Despite being in contact with them for 10 days, each time I chat with a new representative, I have yet to receive a resolution or the promised email. I finally have my ticket to fly back, but I am seeking a refund for the additional ticket I had to purchase due to the company's error. I hope to resolve this situation promptly. Thank you.

I am looking to switch to an earlier connecting flight to Geneva and avoid a 6-hour wait at Istanbul Airport. I attempted to modify the flight at both a Turkish Airlines counter and over the phone, but they were unable to assist as the booking was made through Cheaptickets.ch. I have tried contacting Cheaptickets, but have had no success reaching them. The AI chatbot was also unable to locate any bookings associated with my account. Can you please provide me with the contact information for a customer service representative at Cheaptickets to facilitate changing my flight from Istanbul to Geneva? Thank you.

CTCH-[redacted] I booked a flight for 2 people to go to Washington on June 30, [redacted]. We specifically chose a 9 AM departure time. We received an email informing us that the flight time has been moved to 6:30 AM, which we cannot make due to prior commitments. Unfortunately, we will not be able to be at the airport at the new time. We kindly request to cancel our flights as we selected this specific flight because of the departure time. Thank you for your understanding in advance.