CheapOair Customer Service Issues

Reservation number [redacted] for passenger E.J. Wilkins. Attempted to book through CheapOair but credit card was declined. Verified cancellation with CheapO, re-booked elsewhere. Despite assurances, CheapO reservation still on VISA statement. Contacted CheapO thrice, told it was cancelled. Bank requires email confirmation of cancellation. Assistance required, please.

I sent an email with a complaint about being charged twice for the same product, but the email bounced back. I'm frustrated with the ongoing issues. Here is the undelivered email message: The message about Billing Complaint for JUAN CARLOS ESCOBAR was not delivered and is stuck in the queue at vps.servidorwebcolombia.com. The undelivered email was addressed to [redacted] There is no need for action on your end, delivery attempts will continue. I purchased a ticket and was double charged. I have not received a resolution after reaching out about this issue.

Booking References: ESO8FB/[redacted]2 & ESO8FB/[redacted]2 Both my husband and I were denied boarding on June 13th due to my travel on Advance Parole and lack of a UK Visa. I had to urgently book another one-way flight to India. Subsequently, I discovered my inbound flight was also canceled without notification while I was at the airport. Despite being present on time, I'm being told over the phone that it's a "no show" case, which contradicts Virgin Atlantic's policy online. Despite numerous attempts to resolve this issue with CheapOair and Virgin Atlantic, no solution has been provided. Due to the time lost and inability to secure a UK Visa for the first booking, I request a refund for ESO8FB and to preserve ESJ7OS or provide a refund. Please reply within 24 hours as I'm short on time. You can reach me at [redacted]. Kindly provide a contact number for further assistance.

I've spent hours today trying to resolve a billing problem. I was disconnected twice, waited on hold for 42 minutes, and transferred multiple times. I was assured by a representative that a $47.75 charge on my credit card was refunded, but I only received $2.99 CDN instead of the full amount. My Cheapoair flight booking was canceled, but I haven't received the remainder of my refund yet. Thank you, S. Martin

To the Managing Director of Cheapoair Ltd., I am writing to request a refund for being double charged on service and agency fees during a recent roundtrip flight booking. Despite previously rating your company highly in an international survey and being willing to recommend it to others, I was disappointed by the actions of your salesman, Mr. Benedict, and your company's policy. On July 12th, [redacted], I booked a roundtrip flight from POS to SFO. Mr. Benedict recommended splitting the booking into two transactions, #[redacted]8 and #[redacted]2. However, I was charged double service fees and double agency fees, which I found unfair and not in line with your advertised "Fare Compare" policy. As a senior citizen, I believe your sales representative and company should not exploit customers by charging doubled fees for a single trip. I kindly request a refund for one set of fees. I hope for a prompt and positive resolution to this matter. Sincerely, JCK

Dear Managing Director of Cheapoair Ltd., I am writing to address an issue regarding the double charged fees on a single round trip transaction that occurred on July 12th, [redacted]. Despite my prior positive rating and intention to recommend your services, I must express my disappointment in the actions of your salesman, Mr. Benedict, extension [redacted], and your company's policy. During the booking process for a roundtrip flight from POS to SFO, it was recommended by Mr. Benedict to split the transaction into two bookings, #[redacted]8 and #[redacted]2, resulting in double service and agency fees. While I understood the rationale behind splitting the booking, I find the double charging of fees to be unjust, especially under the "Fare Compare" policy. As a loyal customer, I request a refund for one set of the duplicated fees and hope for a timely resolution to this matter. Yours sincerely, J.

Booking ID: [redacted]7. Our first flight was delayed which caused us to miss the second one. I tried to contact you from Chicago, but waited on hold for 30 minutes, got charged $50 for the call, and then was hung up on. After rebooking a different route, we arrived at our final destination 9 hours late on 23.7.18 but our luggage has not arrived. This has left me and my children without essential items and incurring extra expenses. I am requesting compensation for my one-way trip to Colombo, delayed luggage, and my phone bill from the US. I am disappointed with the service received, especially as we were separated despite paying extra to reserve seats and purchasing the blue tag insurance without receiving any agreement numbers. I am reaching out to Srilanka Airlines baggage services at the airport with reference number CMBQR52083 and eagerly await your response. Thank you. - L. G.

Hi there! My name is Marina Leonard. I am a citizen of Moldova and also have a Green Card. I had booked a ticket through Cheapoair.com from JFK to Chisinau with stops in Geneva and Vienna for August 15, [redacted]. I recently discovered that I need a Schengen Visa for the transit flights through two EU countries. Unfortunately, I couldn't secure an appointment for a Schengen Visa before my flight. When I contacted Cheapoair customer service, they informed me that changing my flights would cost $[redacted] and cancel my return flight. My husband, who is a US citizen, is traveling with me. He faces no issues with the itinerary. I am struggling financially and cannot afford extra fees or a new ticket. I am requesting a change to my departure flight to have just one stop in the EU or a full refund if that's not possible. My booking confirmation number is [redacted]. I sincerely hope we can find a positive solution. Thank you, Marina.

On 8/7/[redacted], I contacted a CheapOAir agent to book a round trip flight and was told I could pay $11.95 for seat assignments. However, my flight confirmation email did not include the seating arrangements, so I reached out to another agent for help. Only 3 out of my 4 seats were confirmed in the email I received, and there was an unexpected charge of $40.39. After contacting CheapOAir through chat, I was informed that I would need to wait until airport check-in for my last seating assignment. I requested a refund of the $11.95 since it didn't secure me all the seats and asked for the $40.39 charge to be stopped. The chat agent, Sheryl, agreed to refund the $11.95 and prevent the $40.39 charge. However, the email confirmation only contained a transcript of our chat with no mention of the transactions. I expressed my desire to cancel the reservation without any additional fees, but was informed that there would be a charge. The language barrier with the agents from India made communication difficult. I am disappointed with CheapOAir and plan to share my negative experience with others to avoid similar issues in the future.

I modified my booking due to a family bereavement. The adjustment was for a flight on Aug 14 to Budapest, arriving on Aug 15. The initial booking, made by my companion Elaine R., bears reference number [redacted]4. Elaine R. is still proceeding with the original travel plan. I processed this modification with an agent and paid $[redacted], but the change remains unconfirmed. I've spent 10 hours over the past three days on the phone with your team attempting to resolve this issue. I urgently require clarification on my travel status. If the change is not possible, I need to cancel my upcoming bus tour, commencing tomorrow, to potentially secure a refund. Despite missing the initial days, I am eager to embark on this journey. Please either restore the original booking, refund my $[redacted] to allow me to arrange an alternate outgoing flight, or confirm the revised departure date of Aug 14.

Hello, I tried to contact your team by phone, but being overseas makes it challenging. Despite sending two emails to CheapOair, I have not received any response, which is unusual as they typically reply within 24 hours. My flight to Europe leaves in three days, and I urgently need assistance. Today, my daughters and I found out we were at the wrong gate for our flight to Oslo, Norway. We were not directed to the correct gate, and the staff was very rude even though we could have made it on time if informed correctly. I had to pay for an unexpected hotel stay and encountered issues with my luggage upon arrival in Oslo. The poor service experienced in France was disappointing. I mistakenly contacted CheapAir prior to reaching out to you. Is it possible to extend our return trip on August 15th or 16th to make up for lost time with my family? Our booking number is #[redacted]2. Thank you.

Due to a salmonella virus, I was unable to board Avianca flight [redacted] on July 20, [redacted] with reservation [redacted]8. Avianca informed me that within 30 days, I can change my flight date due to my illness. I am waiting for the doctor to provide a medical certificate for the airline. I am displeased with the higher charges your company is applying compared to Avianca. Avianca and American Airlines provide better service than your expensive company. This will be my final time using your services as I feel you are overcharging me and not offering the same deals as Avianca. Thank you.

I canceled my flights today, 7 weeks before the scheduled departure, providing necessary documentation for a medical refund request to Cheapoair. Although I expect a penalty for one ticket, my extenuating circumstances were acknowledged, resulting in a waived fee for my ticket. I am concerned about the refund timeline as I used a debit card, not a credit card. I urgently need these funds back to cover a health insurance deductible within 5 days. I do not have billing cycles like a credit card, so I am unsure when to expect the refund. I would appreciate guidance on expediting the refund process due to my health situation. Thank you, Laura B.

Dear Sir/Madam, I am contacting you after seeking legal advice regarding an ongoing issue. Approximately five months ago, we encountered a problem concerning telephone expenses related to confirming my seat on a return flight from Costa Rica. During a lengthy 3-way call involving Allen from CheapOair and a Delta representative in Texas lasting [redacted] minutes, despite confirmation of my seat, I arrived in San Jose to find no seat assigned. The flight from Detroit to Mexico proceeded well with an upgrade, but the subsequent journey to San Jose encountered issues as I was missing from the manifest. The stress caused by this incident was exacerbated by the telephone bill of $[redacted].20 plus HST totaling $[redacted].01. Our legal advisors recommend resolving this matter amicably without resorting to small claims court. Seeking full reimbursement, especially for the unproductive call facilitated by CheapOair, is our desired outcome given the Delta representative's disrespectful behavior. This situation has caused undue distress, which could have been avoided with proper handling by company representatives. Having been a satisfied customer in the past, we trust your company to address this issue promptly. I have attached the telephone bill for your review and hope for a favorable resolution to this matter. Sincerely, Peter C.

I encountered an issue with my booking on Philippine Airlines through CheapOair. My husband mistakenly booked two tickets instead of one for my flight from Manila to Cagayan de Oro. Despite CheapOair acknowledging the error, they failed to cancel the extra ticket as promised. This resulted in me being charged for two tickets and facing a penalty of USD [redacted] for alleged ticket misuse. After multiple attempts to resolve the issue through their customer service, I have not received any updates or solutions. It seems like I am not making any progress and I am seeking assistance to address this matter. My name is Babylina Hyndman, and my contact number is [redacted]. The booking number for reference is [redacted]4.

To the concerned party, I came across this fare on the One Travel website this morning at 10 am. Unfortunately, I was unable to contact them immediately to inquire about how to match the price I paid due to my busy morning schedule. I did manage to call this afternoon during my break and they advised me to forward a copy of the fare to this email address. Since this falls within the 24-hour booking window of today morning, I am hopeful that you can adjust the price for both tickets and issue a refund for the difference. Kindly reach out to me at the provided email address or [redacted] as I may not be available in the office. Please confirm if it's possible to make the adjustment by sending you the copy of the fare I found on the website this morning. I tried emailing it to [redacted], but it was unsuccessful.

To the relevant party, I came across a fare on the One Travel website this morning at 10 a.m. I was unable to inquire about adjusting the price at that time due to my busy schedule. I took the opportunity to call during my break this afternoon, and I was advised to forward a copy of the fare to this email address. Given that this falls within the 24-hour booking window, I am hopeful that my flight payment can be adjusted to match this price for both tickets, with the difference refunded. For further correspondence, please reach out to me at the provided address or at [redacted], as I may not be available at the office. Kindly confirm if the adjustment can be accommodated, and advise on where I should send the attachment containing the relevant details. I look forward to your prompt response.

Dear Sir/Madam, I am currently away and unable to make free phone calls. Please provide details of the change. Best regards, Jihad A. Sent from my iPhone On Nov 11, [redacted], at 4:16 PM, <[redacted]> wrote: IMPORTANT! Please be aware that there has been a significant modification to your upcoming flight schedule. Kindly review the information below: Dear Customer, Regarding your booking [redacted]4 with CheapOair.com, we have been informed by the airline about schedule changes to your flight. Please contact us at [redacted] to speak with a representative. Thank you, CheapOair.com

Cheapoair canceled my flight to Uruguay after they deducted the funds from my bank account. I am having difficulty communicating with the customer service representatives. I need to contact someone in the USA who is a native English speaker. My flight was canceled, and I need to visit a dear friend who is battling cancer. Please assist me!

I am struggling to understand how your customer service and accommodations work. Despite reasons beyond my control, my attempts to use my future credits from two previous flights have been unsuccessful. I received a $[redacted] credit from one flight where I opted for credit instead of trip insurance, and a second credit of $[redacted].51. I have been diligently trying for 72 hours to apply these credits to my upcoming flight. However, I was informed that I no longer have the $[redacted] credit available, which I did not use. I am seeking either a full refund for the $[redacted] credit and the $[redacted].51 credited back to my card or to book a flight from Dallas-Fort Worth to Phoenix on December 14th and returning around December 21st. This urgent matter pertains to a family emergency, and I cannot delay my travel plans. Please assist me in resolving this issue promptly so I can be with my family in their time of need.