Charlotte Russe Customer Service Issues

Hello, I recently received four shopping gift cards valued at ten dollars each. They were valid from 1/22 to 2/13. However, when I tried to place an order yesterday, the website continuously displayed an error message stating, "Your order could not be submitted. Please review your payment settings and try again." Despite verifying my payment details, I was unable to complete the transaction after numerous attempts throughout the day. Even starting over by emptying my cart did not resolve the issue. Unfortunately, as the cards have now expired, I feel frustrated to have lost $40. I would greatly appreciate either receiving new cards for the same value or having the existing cards reactivated. I can provide the card numbers and pins if necessary. I understand if these options are not feasible, but any assistance would be highly valued. Thank you for your help.

While ordering from the Charlotte Russe website, the auto-fill feature filled in my information and unexpectedly placed the order using a credit card I didn't intend to use. Despite reaching out to cancel the order immediately due to this error, they declined my request. I'm now facing potential charges for restocking and shipping fees per their return policy. It is confusing why they can't cancel the order before it is shipped out, especially with incorrect payment details entered.

Hello, I recently purchased items from Charlotte Russe with order number [redacted]3. I have returned the items with a detailed list and the pre-printed UPS label that was included with the original shipment. The UPS tracking number for the return is 1Z4AA[redacted][redacted], and according to UPS, the return was delivered on December 20th. However, I have not received a refund for the returned items yet. Can someone please investigate this issue for me? Thank you. Sincerely, Khyati K.

I recently visited the Canton store and made some purchases. Upon realizing that I wasn't satisfied with the fit and quality of the items, I decided to return them. The products are in their original condition with tags and bags intact. I inquired about the return policy during the purchase, and I was informed that returns are accepted with the original tags, receipt, and would be refunded to the original payment method. However, upon trying to return the items, I faced difficulties. The staff indicated that they were unable to process the return as the manager was unavailable. They suggested waiting or offered store credit. Unfortunately, I couldn't wait and returned the next day only to be instructed to contact corporate for a district manager's approval. My experience with the customer service was extremely frustrating. I possess both the original and store receipts and plan to pursue this matter further despite encountering difficulties getting through on the provided phone number.

I attempted to reach the store manager tonight, but there was no one available. I urgently need to escalate a serious issue that happened at Oak Park Mall store number [redacted] today at 1:25 p.m. I have the receipt with cashier number [redacted], transaction number [redacted], store number [redacted], and salesperson number [redacted]. My two daughters, one weighing [redacted] lbs and the other [redacted] lbs, visited the store where one asked about the plus-size section from the past. The staff rudely implied heavier people should shop online, causing distress to my 18-year-old daughter who struggles with obesity. Despite this, they completed their purchase. I hope someone from upper management contacts me soon to address this matter and possibly offer a direct apology to my daughter. Disappointed, Ann

I tried to purchase a $7 shirt, but it scanned at $10. After informing the cashier, she left without explaining. I then informed another associate, perhaps the manager, about the price discrepancy. When the cashier returned, she mentioned the store policy only allowed refunds to be issued as store gift cards. Feeling frustrated since I rarely shop here, I decided not to buy the shirt and requested a refund to my card. Unfortunately, they insisted the refund could only be given as a store gift card, and their manner was quite rude. I left without the shirt and no refund. The whole experience was disappointing, and I can't believe how poorly I was treated.

My daughter, who works for Charlotte Russe, is facing a difficult situation. She is currently in the hospital with her sick babies and husband who have Covid-19. Despite her circumstances, the store manager has still asked her to come in, which seems unreasonable given the situation. I am concerned about the manager's behavior, as she comes in early but doesn't seem to fulfill her duties properly, potentially impacting the company by leaving early. It's worrying that there is no Human Resources department to address these issues. This experience has left me disappointed in Charlotte Russe, and I hope they take better care in managing their employees and addressing these concerns, especially related to time management.

I purchased a pair of sweatpants from Smith Haven Mall in Lake Grove, New York. After wearing them, I discovered a hole in the pocket. Due to the distance, I returned a few days later on Friday, 3/11. The staff member I interacted with displayed rude behavior and insisted on not providing a refund without a receipt, even though the items had tags attached. Despite store policy allowing for store credit, she rushed me, preventing me from selecting a replacement pair. Additionally, when my friend tried to make a purchase, the same staff member displayed impatience towards us. I feel disappointed about the situation regarding the sweatpants and the customer service received.

I recently visited Your Fairview Heights/St. Clair Square location with other shoppers, including children. The music playing in the store contained explicit language, including racial slurs. Despite bringing this up to the woman at the counter who claimed to be the manager, no immediate action was taken to change the music. I stayed in the store for a while, waiting for the music to be changed. I expect prompt communication from someone at the company to address this issue, retrain the manager, and provide compensation. I visited on Thursday, April 14, around 4:45 PM. I believe in giving the company a chance to rectify the situation before taking further action. This experience was distressing, and I hope the company does not condone such inappropriate music playing in their stores.

During my recent visit to the Chula Vista store, my family and I experienced extremely poor customer service from a lady who claimed to be the store manager. She exhibited rude behavior, gave us attitude, and ignored our questions about the boots we wanted to purchase. She accused us of potential theft and engaged in a heated argument. Despite our requests, she refused to provide her name, the customer service phone number, or the corporate contact. She insisted we leave the store and was unhelpful during our transaction. Upon returning home, we discovered she failed to give us two pairs of boots we paid for. This unacceptable treatment leaves me disappointed and I hope there will be consequences for her actions, whether she is the manager or not. Such disrespectful behavior should not be tolerated, especially for loyal customers like us who frequent the store regularly.

I purchased 5 pajama sets: 3 sets on one day for $5 each (they were bundled together), and 2 more sets the following day. When I went to pay for the 2 sets, I was charged for 3. I tried to explain the error to the cashier, who was initially apologetic and willing to correct it. However, another staff member intervened and insisted that the sets should be rung up separately, refusing to fix the mistake. I tried to clarify that I had already bought 3 sets for $5 each, but the interaction left me confused by the attitude displayed towards the error. My frustration stemmed not from the mistake itself, but from the way it was handled by the staff, especially since I knew something wasn't right.

I am frustrated about an incident at the Southpark Strongsville location of Charlotte Russe on Saturday, 9/9/23. I made a purchase with my card and was charged twice for one order due to an issue with the receipt not printing correctly. The store associate did not address my concerns when I mentioned that my card had been approved the first time. I am now left having to resolve this issue and I am very upset about it. I hope this matter can be resolved promptly.