Charlotte Observer Customer Service Issues

I recently canceled my subscription to the Observer and requested The Herald instead, but I have been receiving inconsistent papers daily. Today, I received the Observer again. To resolve this, I kindly request a refund for the remaining balance of my Observer subscription that was paid prior to cancellation. Please ensure The Herald is delivered going forward to avoid further confusion. Thank you. - AG

I have a subscription to the Sunday paper from the Charlotte Observer at [redacted] Ilsemont Place, Matthews, NC [redacted]. Unfortunately, there have been repeated delivery issues with my last six out of seven deliveries. Despite contacting customer service about the problem, the representative only extended the delivery date without resolving the ongoing issue. I am still not receiving my paper as expected. I am requesting a callback from a manager to address this unacceptable situation promptly. It is crucial to reassess your current delivery personnel. Thank you.

I have contacted the customer service number for the Charlotte Observer twice to address several issues with my newspaper delivery. These include receiving wet and unreadable newspapers, missing deliveries on multiple occasions, unreturned calls to the delivery supervisor, and newspapers being left in inappropriate locations. The previous delivery person did an excellent job, but the new delivery person requires further training. I can be reached at my cell or home number, or via email. If these issues are not resolved, I may escalate them to Mr. Dan Schaub, the Circulation/Customer Care Executive. I have been a loyal subscriber for over 30 years and hope these issues can be resolved without needing to cancel my subscription. Thank you for your attention to this matter. Respectfully, Don W.

We reside at [redacted] Providence Road West, Charlotte, NC [redacted]. There was no snow here over the weekend, and the roads were clear. Our paperboy, Bobby, lives nearby. We got Sunday's paper on Monday afternoon and Monday's paper on Tuesday morning, despite the weather being in the 40s. When we checked the grocery store and gas station, we found papers available early in the morning, indicating timely delivery. Bobby claimed he had not received his copies, a recurring issue. It's puzzling that papers were at nearby stores but not at his place. The Ballantyne roads were fine, yet our paper delivery remains inconsistent. Despite extending the subscription by 13 weeks, we plan to discontinue receiving the Charlotte Observer.

My newspaper was not delivered today or this past Sunday, December 9th. These issues are crucial to me as they contain important Christmas advertisements. Unfortunately, this has been a recurring problem, and the delivery person seems uninterested in meeting customer needs. I believe having such an employee on your team is not beneficial. The Supervisor should ensure customer satisfaction, even if it means delivering the papers personally, as was the practice in New Orleans. Please investigate this matter promptly. Thank you, Sharon B. at [redacted] Cedar Glen Drive, [redacted].

I am hoping to finally address the ongoing issue of sporadic paper delivery. For the past two days, I have not received my paper despite numerous calls and emails I have made over the years. Recent emails from Marc in Customer Service assured resolution and a password reset link for digital access support, which unfortunately never arrived. It is disappointing that my efforts seem to have fallen on deaf ears within the company. Neglecting customer concerns is not aligning with their responsibilities. The younger generation does not rely on print media as those aged 40 and below, indicating a shift in preferences over time. It's disheartening to see this lack of attention to loyal customers like myself. Hoping for a meaningful resolution, Wayne Alford

I have a paid subscription and have not received my paper for the last 6 days despite calling in three days in a row. I was previously informed it had been escalated and would arrive today, but after calling this morning at 7:10am and speaking with Mitch, I was told the same thing. Requesting the paper by 9am, I asked to speak with a supervisor which took some insistence to be connected. Finally speaking with Jane, she could not confirm anything but said she would report it again. After being placed on hold multiple times, I just finished the call at 7:32am. This level of service is unacceptable. When asking for a complaint email address, instead of the carrier's information, I was disappointed. Please resolve this issue promptly.

I have not received my Charlotte Observer paper for four days now, from Monday 6/17/19 to Thursday 6/20/19. I reported the issue each day through customer service, initially by email on Monday and Tuesday, and then by phone on Wednesday speaking to Thomas. Thomas mentioned the regular carrier was absent, resulting in the substitute not delivering the paper, but assured delivery by 7 am. Despite this, on Thursday, I had yet to receive my paper by 7 am. After speaking to Thomas again, he promised delivery by 11 am, which did not happen. Subsequently, I spoke to Misch at 11 am, who promised delivery of both today's and yesterday's papers by noon, which also did not occur. After speaking to Lynn at 12:09 pm, she mentioned no delivery in the area and agreed to credit my account, leading to my request to speak to a supervisor. I was informed a Distribution Manager would call me, possibly within 24 to 48 hours, and was advised to read the paper online. I emphasized my preference for early delivery as advertised rather than midday. I appreciate any assistance in resolving this ongoing issue with The Charlotte Observer.

On August 3, [redacted], my Visa card was charged $[redacted].27 for a 3-month subscription. I expected this to cover the subscription in advance. However, upon checking my Visa statement online, I noticed I am being billed $[redacted].92 for the 3-month subscription. The initial amount of $[redacted].27 seemed high to me, but we continued to receive the paper as we have been subscribers for over 60 years. Given that we are on a fixed income, this increase is difficult for us to manage. We would appreciate it if something could be resolved before we are forced to cancel our subscription. Additionally, when we miss a paper, we go online to request it instead of receiving a credit, but this process has caused us some issues. We thank you for any assistance you can provide. Sue and Roger G. [redacted] Allen Road East Charlotte, NC [redacted]

The carrier delivering my newspaper to [redacted] Carmel Estates Drive does not place it close to my garage door, unlike the previous carrier at [redacted] Providence Rd who ensured it was easily reachable without any risks. As a 91-year-old, I am concerned about my safety, especially on rainy days. I would appreciate it if the carrier could adjust the delivery location to avoid inconvenience and potential hazards.

I have been trying to reach someone regarding the obituary section without success. I paid for an obituary to be placed in Sunday's paper, but it did not appear. This was to honor my 93-year-old Mother's youngest child. I initially spoke with Donna Robinson and then with Penni, who has not responded to my email sent yesterday. It is now 10:21 on Monday morning. I have all the necessary receipts and emails to support my claim. If this is not resolved promptly, I will need to request a refund from my credit card company. Given the sensitive nature of this matter, I find the lack of attention to detail unacceptable. I am considering canceling my newspaper subscription at the end of this month. Please contact me by phone at [redacted] as soon as possible.

My parents have been loyal subscribers to the Charlotte Observer for decades, and my mother was dismayed to discover the recent changes to their subscription. With the reduction in print days and a significant price hike, coupled with ongoing delivery issues, she is considering canceling their subscription. As valued customers, they may be eligible for discounts through programs like AAA or AARP, which could make the new pricing more manageable. Despite not using the digital version or online features, the increased cost is a concern, especially given the declining affordability of print media for many individuals. It's crucial to consider customers' loyalty and financial constraints when making these subscription changes.

I have been experiencing ongoing delivery issues for some time now. We had a fantastic delivery person previously, but with the new person, problems have arisen. Today, all our papers were soaked, which is unfortunately a frequent occurrence. The papers often end up on the road, incomplete, or too wet to read. Despite multiple complaints, no action has been taken, and it is frustrating to spend money on papers that are unusable. We receive the Observer, New York Times, and U.S.A. Today, and the constant disappointment is leading me to consider canceling my subscription. It seems like my concerns are not being addressed by the Observer's customer service. A dissatisfied customer.

I am inquiring about my Monday morning paper delivery. Over the past three months, my paper has not been delivered several times. I requested it to be placed on my front porch, which is 16 feet from the road. Despite no other subscribers on my street receiving their papers as well, I constantly find mine in various places like the street, sidewalk, or driveway, sometimes wet from rain. I have been a loyal subscriber for 37 years, and as a former paperboy for 8 years, I understand the importance of timely delivery. Especially during these COVID-19 times, where staying home is crucial, I rely on the news from your company. Please address these delivery issues promptly. - Richard N. [redacted] Brighton Park Dr. Mint Hill

I did not receive my paper on 9/14 as expected. After contacting customer service, they assured me that my account would be credited, which I agreed to. However, my paper did not arrive on 9/16 either. This paper is important to me as it contains valuable advertisements. Despite being told it would arrive by 9 am on 9/16 and subsequent follow-ups, it never came. The delivery issues continued, with the 9/17 paper being delayed as well. Despite promises of receiving both the 9/16 and 9/17 papers, they failed to materialize. Even on 9/18, the problem persisted, with only the 9/17 paper arriving. An agent named Nick promised to credit me a month's paper and ensure delivery of the missing papers. However, the ongoing delivery problems have made me question renewing my subscription. It is frustrating to pay promptly and not receive the service I am entitled to.

I contacted customer service yesterday and sent a message regarding my subscription renewal price of $[redacted].89. I noticed an online ad offering 26 weeks for $80, and with the paper being smaller, delivered only 6 days a week, and with reduced features, I am concerned about the increased cost. It's challenging to reach a human representative to address complaints, and there are complications with circulation problem resolutions. The option to extend my subscription by just one issue at the end of the year is not satisfactory. Today, I couldn't locate the same email form I used yesterday, which promised a reply within 24 hours. I want to ensure my message was received as I clicked the send button. - V. B.

My name is William G. Taylor, and I reside at [redacted] Havenwood Drive, Lancaster, SC [redacted]. I am writing to address the issue concerning the non-delivery of the Observer newspaper since Tuesday, December 8th, [redacted]. Regrettably, we did not receive the paper on Tuesday, Wednesday, or Thursday as expected. We were provided with inaccurate information regarding the delivery time on multiple occasions, and despite assurances, the newspaper has not been delivered by the promised times. It is disheartening to report that our interactions with the customer service representatives have been unsatisfactory. We have not received a clear explanation for the missed deliveries. Numerous neighbors have also faced similar challenges and received misleading information when inquiring about the delayed deliveries. We respectfully request the timely delivery of the Observer newspapers for the missed dates, as we have already paid for these issues. Additionally, we seek clarification on the reasons behind the delivery failures. Thank you for your attention to this matter. Sincerely, William Taylor

William Taylor, [redacted] Havenwood Drive, Lancaster, SC [redacted] We were profoundly disappointed to find that we did not receive our copies of The Observer for Tuesday, Wednesday, and Thursday as promised. Despite multiple calls to customer service, the newspapers were not delivered on time as assured by the representatives. It appears that the distribution manager's instructions were not accurately relayed, leading to this issue. I would like to kindly request the delivery of the missing issues that have already been paid for. Additionally, I am seeking clarification on the root cause of this repeated failure in delivery. It seems possible that our regular carrier may be absent or facing difficulties, and the management is struggling to ensure timely delivery. Several of our neighbors have encountered similar problems and received inaccurate information when contacting customer service. I eagerly await resolution and an explanation regarding this ongoing problem. Sincerely, William Taylor

I'm Shelley H. living at [redacted] Metter St, Charlotte, [redacted]. I have been receiving newspapers that I did not order. For over a month, I have been unable to reach anyone by phone. Today, I received a bill for Richard L. at my address. He used to reside in my house 7-8 years ago but has since moved to another location in Charlotte. It seems he may have signed up for the paper without updating his address. Please cease this mistaken subscription to [redacted] Metter promptly. I prefer to read my news online and do not wish to have a paper subscription delivered to my home.

I have been a loyal subscriber for over 40 years, and I have been experiencing extremely poor service lately. The last paper I received was on May 20th, and today is already May 28th. I have contacted customer service every day this week, and each time I am told the paper will be delivered by 11:00 am, which contradicts the usual delivery policy of 6:30 am. Unfortunately, the paper has not been delivered at all. I pay a significant amount every 13 weeks for this subscription, and I expect to receive it without fail. This issue needs to be resolved promptly.