Cebu Pacific Airlines Customer Service Issues

Ticket reference number WK4DPN. Hello, I am reaching out regarding my son's flight from Manila to Melbourne scheduled for October 31, [redacted], which was canceled. He is a permanent resident in Melbourne, Australia, who got stranded due to the pandemic. I am looking to rebook his flight. Are there any available flights from Manila to Melbourne before Christmas? If not, could you please assist me in rescheduling his flight anytime before February 20, [redacted], if possible? Thank you for your help.

Hello, I am a Filipino citizen and a Hong Kong permanent resident. I am reaching out because I am traveling to Hong Kong on November 11 via Cebu Pacific Flight 5J [redacted] with booking number HEVW2J. According to the Hong Kong government, fully recovered residents with one dose of the Covid vaccine are considered fully vaccinated. I am having difficulty obtaining the ICV (International Certificate of Vaccination) as I only had one dose of the vaccine, and all communications are online. I have spoken to the health department in Hong Kong, and they confirmed that I do not need the yellow card to enter, only my Medical Certificate showing recovery from Covid19, proof of one vaccine dose, and my 21-day hotel booking, which I have. While I am considered fully vaccinated by the Hong Kong government, my concern is that Cebu Pacific may require the ICV, which I cannot obtain with only one dose. I want to know what is needed from me to board the plane. Any assistance on this issue would be greatly appreciated.

I am seeking clarification regarding your travel requirements. My boyfriend recently arrived in Manila from the US on October 17th and initiated his quarantine on the same day. We originally planned his swab test within the first week, but your guidelines state that the test result should be obtained within 1-3 days. Consequently, we scheduled the test on the 28th and received a positive result 2 days later. Given that he has already completed a 10-day quarantine by the time he received the positive result, we are inquiring if he needs to undergo another 10-14 days of quarantine or if he can present a notarized fitness certificate for travel purposes. We would appreciate prompt guidance on this matter as we are hoping to avoid an extended one-month quarantine in Manila. Thank you for your assistance.

I am extremely disappointed with Cebu Pacific's lack of consideration. I made a booking on November 12, [redacted], for my flight scheduled on November 15, [redacted]. I urgently need to be on that flight as my grandfather's burial is on November 16, [redacted]. I had all the necessary documents ready, including the required swab test. However, Cebu Pacific abruptly canceled our booking citing a lack of available slots. This is truly distressing, especially during a pandemic. Now, my next available flight is on November 17, [redacted]. What about my swab test? It wasn't free; I had it done at the Red Cross. Thank you for any assistance you can provide.

Hello, I am Urbano Jr Hermida, and my flight number is UHM7RG. I am reaching out to request a rescheduling of my flight to December 6 at 11 pm. My wife, Jean M. Abuhon with ticket number HBUQ9S, and I have tickets together because we are traveling with our baby. My wife's ticket was rescheduled to December 6 at 11 pm, but unfortunately, mine was moved to December 11. I kindly ask your office to rebook me on the flight on December 6 at 11 pm. We initially booked our tickets in April, and due to the travel restrictions, we have made several changes, which we understand. I genuinely cannot afford to rebook my flight to match my wife's due to my baby's health issues back in the Philippines, as evident from the [redacted] AED balance before the rescheduling. I am willing to provide proof of my wife's rescheduled ticket and my baby's health condition, as only her 78-year-old grandmother is currently caring for her. I appreciate any assistance you can provide, as December 11 is too far for me to wait given the circumstances with my child. Your understanding and help are greatly appreciated. Thank you.

I am extremely disappointed with the check-in services at the Front of Operations in Mactan Cebu Branch. We faced challenges with our covid test requirement. The lady assisting us took our documents and went back to her manager multiple times, causing a 2-hour delay. Despite providing our test results and getting verification from our doctor promptly, we were left waiting for more than 30 minutes, causing us to miss our flight. The staff then informed us we couldn't fly due to the same reason. They requested us to rebook and undergo testing again at our own expense. When we sought help for accommodation and testing centers, they were uncooperative, claiming they were too busy to assist. Their lack of support and professionalism on November 30, [redacted], at Mactan Cebu Branch was very disappointing. I hope Cebu Pacific addresses these issues promptly to maintain their reputation for good service.

Subject: Assistance Needed Regarding Missing Luggage Dear Sir/Madam, I am writing to address an issue I encountered with my recent flight PB4BWL from Mactan International Airport in Cebu to Ninoy Aquino International Airport Terminal 3 in Manila. During my trip, I mistakenly sent my balikbayan box with a friend, and it was not permitted. Consequently, only my red bag made it back to me, and the balikbayan box went missing. I am reaching out for assistance in locating my 18-kilogram balikbayan box. Despite filing a complaint at Mactan International Airport on November 25, I have yet to receive any updates from the staff. I kindly ask for your prompt attention to this matter to retrieve my missing luggage. I can arrange for someone to retrieve it once located. Thank you for your help. Warm regards, Nikko Dela Peña

I booked a flight for a friend last year during the pandemic with Cebu Pacific which later offered a travel fund instead of a refund. However, my friend urgently needed the money, so I refunded it to them directly, as I was the one who made the original payment and used my email for the booking. Now, I am unsure how to claim the refund for myself since the booking was not in my name, despite having proof of payment. How can I go about claiming the refund in this situation?

I have already booked a flight on Dec. 22, [redacted], Cebu Pacific [redacted] from Zamboanga to Manila, scheduled for 4:15-5:55 pm. I would like to bring my minor son along on the same flight to avoid paying the extra charge of [redacted]. There doesn't seem to be an option online to indicate if there is a minor accompanying me or not. Please assist me promptly as my flight is approaching soon. I am already on the flight; I just missed adding my son during the booking. I want to add him to my existing booking. Please reply as soon as possible. Thank you.

Hello, I am trying to assist my uncle and cousin in using their Travel Fund to pay for a new flight from Osaka to Manila on December 24, [redacted]. I would like to top up the payment with a credit card. However, I am encountering an issue as I am not included in the original booking but was instructed to have the Travel Fund allocated to their names or credited. The customer service representative seems to require my presence for processing the payment, which shouldn't be necessary since I am not part of the initial booking, and they are the actual passengers. Reference Booking Number: QL1NTX Guest Names for the New Flight: Andrelo Apduhan Edilberto Apduhan Requested New Flight: Osaka to Manila (Dec 24, [redacted])

Hello Cebu Pacific, I am seeking assistance in obtaining a refund or travel fund for a booking that was canceled on January 4, [redacted], due to the lockdown. Passenger Names: - Raymond Hinayan (adult) - Cherie Hinayan (adult) - Raye Angela Bianca Hinayan (adult) - Raye Diana Chelsea Hinayan (adult) Flight Details: April 4, [redacted]: Route: Davao to Bacolod Booking Reference: AH1Z6A April 11, [redacted]: Route: Bacolod to Davao Booking Reference: GLM76R I kindly request your support in processing the refund or facilitating a travel fund. Thank you for your assistance.

Good afternoon, I would like to inquire about the name on my ticket. The last name on the ticket shows my middle name instead. I noticed this mistake after 3 days, but it cannot be changed now. The person who booked the ticket used the wrong name. Can I present an ID with my surname as my middle name when I was still single? The issue is with the vaccination card and other permits. I hope this can be considered. Thank you and God bless. - Melanie Deocampo Matias Booking Reference: M9UF6L

Dear Sir/Madam, I am writing to request an electronic copy of my boarding pass/travel certificate, which I lost on August 4, [redacted], after arriving at Laguindingan Airport. This copy is needed for my travel expense claim at my office. Name: Aldin J. Janani Flight Dates: August 2-4, [redacted] Destination: CGY-MNL and MNL-CGY Flight Details: 1. August 2, [redacted] CGY-MNL 2. August 4, [redacted] MNL-CGY Booking Number: CC8IMS Thank you for your kind consideration. Sincerely,

Hello, I would greatly appreciate your urgent assistance with my first booking experience. I need guidance on the check-in process for my sister's flight from Dubai to Manila, Philippines on December 20, [redacted]. I've attempted to contact the provided phone number +63[redacted] but it's always busy. Could you please provide me with a contact number for Cebu Pacific personnel that I can reach via cellphone for assistance with the booking process? Your prompt response would be highly valued. Thank you.

I had a flight scheduled for December 29, [redacted], which was changed to December 30, [redacted]. My worry is that my visit visa expires on January 1, [redacted], and if the flight keeps getting cancelled, I will incur additional expenses that I cannot afford since I am already unemployed. I hope Cebu Pacific can assist in rescheduling my flight before my visit visa expires. My flight details are under VJC88A. I am from the Philippines, and my name is MR. RENATO A. NABONG.

My flight got canceled on December **, **** and rescheduled to December **, ****. I'm worried because my visit visa ends on January *, ****, and if this continues to happen, I will incur extra expenses I can't afford since I've lost my job. I'm hoping Cebu Pacific can help me fix this so I can fly before my visit visa expires. My flight details are under Cebu Pacific Airlines, booking code VJC**A. I am Mr. Renato A. Nabong from the Philippines.

My flight got canceled on December **, **** and was rescheduled to December **, ****. I'm worried because my visit visa expires on January *, ****. If the flight keeps getting canceled, I'll have to spend more money, which I can't afford since I already lost my job. I hope Cebu Pacific can rearrange this so I can fly before my visa expires. My flight details are with Cebu Pacific Air from Dubai to Manila, booking reference VJC**A. I am Mr. Renato A. N. from the Philippines.

I had a flight scheduled for December 29, [redacted], which was then rescheduled to December 30, [redacted]. My concern is that my visit visa will expire on January 01, [redacted], and if the flight keeps getting cancelled, I will incur more expenses, which I cannot afford as I have already lost my job. I am looking to Cebu Pacific to resolve this issue so that I can travel before my visit visa expires. My flight details are under Cebu Pacific Airlines, VJC88A. I am MR. RENATO A. NABONG from the Philippines.

Hello, I hope you're well! I'm seeking assistance with the Add-ons for my booking under reference number AJGWFK and guest name Joseph Edsel Cyth Esparcia. Unfortunately, I missed the deadline to make the payment, and I apologize for that oversight. I attempted to rebook online, but I was prompted to settle the outstanding balance. Since I don't possess a credit card, I couldn't proceed with the payment when directed to "PAY NOW." To rectify this, I plan to rebook and utilize your payment partners as they are my sole option without a credit card. I appreciate any help you can provide. Thank you.

Hello, Good day! I am seeking assistance with the Add-ons for my booking reference number AJGWFK and reference number [redacted]21 under the guest name of Joseph Edsel Cyth Esparcia. Unfortunately, I missed the cut-off/deadline to make the payment. I am looking to rebook online, but it prompts me to settle the balance first. The option given is to "PAY NOW," but I do not possess a credit card. I am interested in rebooking the Add-ons and would like to pay through your payment partners, as it is my only available payment option since I do not have any cards. Thank you.