Cebu Pacific Airlines Customer Service Issues

Hello, I'm Carlos J., and I purchased 2 flight tickets from Denpasar to Manila with Booking Reference MNSHKR. When I log into the website to manage my bookings with my email and password, one of the flights I booked is missing while the other one shows up. I tried to get help from Charlie, but we couldn't resolve the issue. I urgently need to speak to a customer service representative to clarify the situation. Thank you in advance.

Our flight with Cebu Pacific on May 1 from Cagayan de Oro to Manila was canceled, causing us to miss our international flight to the Netherlands. We incurred significant expenses by rebooking our connecting flight, even though the situation was beyond our control. Unfortunately, Cebu Pacific was not very cooperative in addressing our concerns. We are seeking compensation for the costs we incurred and hope for some assistance in resolving this matter.

Hello, I am Evangeline C., and I am reaching out regarding an experience I had with one of your employees, Chrestine Joy F., at Caticlan Airport on May 14, [redacted]. I wanted to share my experience for your review. My family and I were on vacation in Boracay and encountered an issue with our luggage exceeding the weight limit. When we approached Ms. Chrestine at check-in counter 9, she was not accommodating and made handling the situation difficult. Despite our efforts to cooperate, her responses were unhelpful and her behavior was unprofessional. Following the incident, we attempted to address the matter with the management team on-site but faced challenges in receiving assistance. We were concerned about the lack of support and how the situation was handled by your staff. We kindly request a prompt response to address this issue and ensure appropriate actions are taken regarding this situation. Thank you for your attention to this matter.

I'm currently trying to redeem my Cebu Pacific rewards for a flight, and I've been encountering an issue where the website is rejecting my account number, which I believe to be [redacted] based on my records. I received this account number via email from Cebu Pacific, so I'm confident it should be correct. I'm Christopher Alan Morson, and my email is [redacted] Could you please confirm if the account number [redacted] is accurate, as I'm unable to proceed with my booking. It seems like there might be an error with the website or a recent change in the account number. Any assistance on how to resolve this issue would be greatly appreciated. Thank you.

Hello, I purchased tickets for flights from Paris to Jeddah to Manila in June [redacted] with a one-way trip on Wednesday, May 24, [redacted], and a return on Friday, June 2, [redacted]. My reservation number is QWBX4Q - [redacted]26. Unfortunately, I am unable to fly due to a recent accident resulting in the need to immobilize my right leg for at least three months, as confirmed by my doctor on May 17th. Could you please advise me on how to inform about my inability to take these flights and request a refund? Thank you. Regards, S. Blondel

Good morning, I am looking to rebook our flight due to a change in our work schedule. When attempting to access 'Manage booking', an account verification email was sent, but clicking on the link does not result in anything. Below are the flight details: Reference no. OM2NQK Guest details: S.A.D. Santos, I.M.P. Sumandi Roundtrip fare: PPS - Ilo-Ilo vv Email address: [redacted] The original flight schedule is for July 5, [redacted]. We are hoping to adjust the flight to the end of July or the first week of August [redacted]. Thank you.

To Whom It May Concern, Dear Ma'am/Sir, I am writing to request the correction of my birthday on my flight ticket due to an error in the input of the month. My correct birthday is June 13, [redacted], but it shows as December 13, [redacted]. Our flight booking reference is FNF5SE. Kindly assist me in correcting this so I can proceed with online check-in for our flight. Thank you for your prompt attention to this matter. Sincerely, Ms. June D. Passenger

I accidentally made two bookings for the same date. Initially, I didn't receive a confirmation for the first booking, so I made a second one which was successful, and I received a booking reference right away. Now I've ended up with two booking references: PI4W6G and NDBHVI, both for August 7, [redacted]. Which booking should I follow, and is it possible to get a refund for one of the bookings?

Good morning, this is Indalecio Jr. Darong. I was a passenger on flight EW4ERR and requested a rebooking for my flight. I understand the need for the rebooking due to additional flight requirements. I hope you understand my situation as I only need to be in Manila for a few days for my Visa appointment and job-related medical requirements. I was supposed to depart yesterday, June 8, for Manila and return to Dumaguete on Monday. As unexpected important matters caused the rebooking, my time in Manila will be limited, affecting my ability to complete my Visa application due to weekends and a holiday on June 12, [redacted]. I am reaching out now to request a rebooking of my return flight from Manila to Dumaguete for June 13 or June 14, [redacted], in the afternoon if possible. I had already rebooked my flight once for June 12, but then this change occurred. I hope for your understanding and assistance as I urgently need to complete my Visa process for work. Thank you and looking forward to your prompt response. God bless you!

Subject: Baggage Issue - Cebu Pacific Airways Dear Customer Service, I wish to report a missing baggage from my recent flight with Cebu Pacific Airways. I departed from Manila to Dipolog on 06/12/23 (Monday) with flight number 5J [redacted], booking reference WYT7HB. Regrettably, upon reaching Dipolog Airport, my baggage did not arrive along with me. Despite multiple attempts to contact customer service for updates on the missing baggage, I have not received any information. This has been distressing for my family and me, as our essential belongings are inside the missing baggage. I urge for urgent assistance in locating and delivering my baggage promptly. It is crucial as it holds valuable personal items and clothing necessary for our trip. The missing baggage was registered under my sister's name, Kimberly Pialago. I request an update on the actions being taken to resolve this issue and the compensation plan for the inconvenience caused by the delayed baggage delivery. Your prompt response and resolution are greatly appreciated. Thank you for your cooperation. Best regards, Lovely P.

I recently checked the cost to reschedule my flight, but the website redirected me to the payment page before I confirmed the new date. I now have an outstanding balance for a rebooking that I did not finalize. I believe there was a glitch on the site during my check. A Live Agent mentioned that my concern was escalated, but there is no guarantee the amount due will be waived. I seek assistance with rectifying this error since it was not my intention.

My recent flight with Cebu Pacific, flight number 5J943 from Clark airport to Bangkok on May 26th, [redacted], was abruptly canceled without any explanation. Despite reaching out through emails and phone calls, I have not received a valid reason for the cancellation. I suspect it may be due to severe weather conditions, which should be covered by my travel insurance to book another flight to reach Bangkok for my return journey to the UK. However, my insurance company requires confirmation of the cancellation reason to process my claim, which I'm still awaiting. The booking number for the canceled flight is [redacted]44, under the name Tony Maylam. Any assistance in this matter would be greatly appreciated. Thank you. Best regards, Tony Maylam.

My parents' baggage was delayed for nearly 8 hours upon their arrival this morning at Davao Airport. Additionally, they were asked to sign a quitclaim and paid 1,[redacted] pesos to cover their needs during the extended wait for their luggage. Although I comprehend that retrieving delayed baggage takes time, this situation has caused significant inconvenience as my parents missed important commitments due to these irregularities with their belongings. My primary worry lies in the uncertainty of whether their items will be returned to them in the proper condition.

Hello, good evening. We need help correcting the name on our ticket. We realized just now that the name "EGDAR MINGO" on the ticket is incorrect. The actual name should be "EDGARDO MINGO." The booking was made on June 15, [redacted], for a departure on June 20, [redacted]. We have all the necessary information you may need, and I apologize for the mistake. Your assistance in resolving this is greatly appreciated. Thank you and have a good evening.

I kindly request a CERTIFICATION FROM CEBUPAC detailing the Scheduled Departure Date/Time, Actual Departure Date/Time, and Reason for the Delay or Cancellation of Flight for our Insurance Agency claims. We have incurred additional expenses like Hotel Accommodation, Food, and Transportation due to the flight cancellation. Our travel agency, Trip Quest Travel-Baguio, has been unsuccessful in obtaining this document despite multiple attempts. Passenger: Michael Raymond S. Valenzuela/Michelle B. Valenzuela et al. CANCELLED FLIGHT: - Date: June 2, [redacted] - Flight: 5J [redacted] - Route: NRT-MNL - Time: 1:15 PM - Reason: Typhoon Mewar REBOOKED FLIGHT: - Date: June 3, [redacted] - Flight: 5J [redacted] - Route: NRT-MNL - Time: 1:15 PM

I am currently experiencing delays with my luggage after my flight on June 16 from Cebu to Manila with flight 5J [redacted]. The issue is that there is a lighter inside my bag which caused it to be held in Cebu. Upon my arrival in Manila, a Cebu Pacific staff informed me of this situation and requested that I provide authorization for a relative in Cebu to open the bag and remove the lighter. However, it has been six days since my flight and my luggage still has not been delivered to me in the UAE. I am anxious as all my important belongings are in that bag. I am seeking assistance and urgent resolution to this matter. Thank you.

My partner, Jerrelyn Yanoga, was offloaded at Manila airport 3 hours before her flight on June 10th, Flight number 5J279. I believe I should not be responsible for the cost of the flight as it was not my fault she was offloaded. On a more urgent note, I need assistance canceling her return flight booked for June 29th, with Booking Reference EIB5PT and Flight number 5J282 under Jerrelyn Yanoga's name. Despite multiple attempts, I have been unable to cancel the flight through my account, and Jerrelyn has also been unsuccessful. I am seeking help to cancel this flight, as I have already incurred losses on the initial flight and associated expenses. Thank you, Paul

I had issues with my driver's ticket for a flight from Riyadh to Manila with a layover in Dubai. The airport staff didn't allow boarding due to the flight involving a change of airlines and the driver's visa being a final exit one. I also have another ticket with a similar issue regarding airline changes and layovers. I'd like to cancel it to avoid losing its value. After the refund, I plan to book a direct flight for another date using your services.

My flight with Cebu Pacific was canceled recently for the dates between 25/08/[redacted] to 27/08/[redacted], which I had booked and paid for several months ago. This is unacceptable unless they are willing to cover the cost of my extended stay in Zamboanga for two more nights and refund the expenses for my accommodations in Cebu, along with the activities I had planned in Bohol. Cebu Pacific has a reputation for overbooking flights, taking payments, and then inconveniencing passengers by rerouting them onto different flights. I am not willing to accept this situation.

I have a ticket for a flight from Riyadh with a layover in Dubai, heading to Manila. Due to a previous experience where a Filipino worker was unable to board a transit flight in Dubai with a final exit visa, I want to cancel my ticket. I intend to rebook a direct flight later to avoid this issue. Thank you for your assistance.