Caviar Customer Service Issues

Hello, Emporio Restaurant located at [redacted] Mott Street in NY, would like to inform you about the changes made to our menu. We have removed the following items from our menu: Peach Salad, Fava Bean Salad, Tomato Salad, Burrata Ravioli, Squid Ink Malloreddus, and Pizza Norma. We have added new delicious dishes for you to enjoy: - Crispy Baby Artichokes with mint, yogurt, and pecorino dipping sauce for $15 - Nectarine Salad with shaved local squash, goat cheese, pistachio, and marjoram for $15 - Charred Broccoli Rabe with burrata cheese, figs, meyer lemon, and vanilla vinaigrette for $14 - Tuna Tartare with meyer lemon, green garbanzo, charred avocado, and pane carasau for $19 - Burrata Ravioli with chanterelle mushroom, summer squash, and aged ricotta for $22 - Grano Arso Calamarata with wild shrimp ragu and charred Rhode Island squid for $20 - Ricotta Gnocchi Gricia and Truffle with cured guanciale and shaved truffle for $29. Thank you for your support!

Hello, I registered as a driver with Caviar and was required to purchase a pizza delivery bag before proceeding, costing me $32. It's been over three weeks without any communication from the company, despite reaching out to the help desk a week ago. I can be contacted at [redacted] or via my email associated with the account. I am unable to afford the return shipping for the pizza bag. I had inquired about the bag prior to purchase, but was instructed to buy it before proceeding. Caviar should cover the return shipping costs or issue a refund. Otherwise, I will have to involve my bank in resolving this matter. Using such tactics with potential drivers is not a fair practice. Thank you.

I was in the process of delivering when a customer didn't respond. I wrote to Caviar about my violations as requested within the 7-day timeframe, but now I can't access my account. It prompts me to complete onboarding, and I need to get back to work as my income depends on it. This situation is causing me a lot of stress. I hope my email will be reviewed so I can go back to working. Please assist me in accessing my account. Thank you! - Ashley M.

Last Monday, I ordered lunch for a team meeting but it never arrived despite the courier saying they were outside. I tried to contact them, but did not hear back for 15 minutes. Eventually, I was told I needed to contact Caviar as the delivery could not be completed. Due to hosting an event, I couldn't easily reach Caviar, so I re-ordered and got it within an hour. The courier I spoke to couldn't assist me and had no information on how to address the issue. I would like a refund for the initial order, which amounted to over $[redacted]. Please contact me at [redacted] Thank you.

Last night, I placed an order for a $44 meal at 5 pm. Initially, the delivery was delayed to 6:15, which was understandable. However, by 6:40, the food still hadn't arrived, and there was a lack of communication. I reached out, and they mentioned the delivery person was waiting for the food and assured me a $44 credit for the inconvenience. Later, I received a message that the restaurant was closing and my order was refunded, leaving me frustrated as I have a young child to feed. After some negotiation, they agreed to increase the credit to $74. Today, upon checking my account, I noticed only $30 was credited instead of the agreed amount. I am dissatisfied with this and would appreciate it being corrected to the agreed-upon $74. I have screenshots of the conversations for reference.

On 12/15/18, a delivery driver dropped off an order at apartment [redacted], [redacted] N 15th Street. The driver failed to contact the tenant as requested and wrongly informed the front desk that a call had been made. The food was left at the desk between 1 p.m. and 1:30 p.m. on that day. The tenant had to reach out to the front desk to retrieve their order, which I found quite disappointing. Delivery personnel should notify recipients of their deliveries, which seems like a standard procedure. I explicitly instructed the driver to call the tenant, but he claimed he had already done so when he had not. I hope this issue can be addressed by ensuring this driver does not handle future deliveries at this location or by providing additional training to avoid similar incidents in the future.

I had four orders canceled by Shake Shack due to technical issues on September 21, [redacted]. Despite calling and Shake Shack denying any technical problems, they claimed the issue was likely on Caviar's end. In contrast, I ordered through Grub Hub with no delays. Your company charges a service fee, but I am unsure about the services it covers. I do not want Caviar credit; I require my four refunds processed immediately, totaling over $[redacted].00. My bank has not received any refunds and needs the refund codes to investigate. Unlike other vendors, my bank processes refunds quickly. I am dissatisfied with the lack of customer service and respect. I demand a human response, not an automated one, as a loyal customer who has spent over $1,[redacted] on orders. Please address this promptly.

Upon receiving a notification from Wells Fargo on October 3 about unauthorized charges on my credit card through Caviar, my card was promptly cancelled. The individual(s) also managed to access my email, leading to continuous notifications with every new order on October 5, 6, 7, and today. I have no account or app with Caviar and I am unable to contact their support team apart from by phone. Although I can personally visit their Market St. address in the city, I seek assistance before making the trip. This situation is of great concern, and I am eager for a swift resolution. Thank you.

My Caviar Courier account got suspended, which is disappointing. I hope to keep working with them. While delivering food, I sent a friendly message to a customer including an Israeli flag emoji, which the customer found offensive. I meant it as a greeting of support for Israel due to my fond trip there and being from Russia where many Russians moved to Israel. I did not mean any harm. I have learned from this incident and apologize. I hope to continue working as a courier. Thank you, Ruslan. The customer mistakenly reported me, assuming I was being racist, which is untrue. I wish to sort out this matter. Thank you.

My order from Supreme - University District in Seattle, which included a pepperoni pizza and a can of diet coke, was not delivered. The driver attempted to contact me, but I missed the call because I was in the restroom. When I called him back within 7 minutes of his initial call, he became rude and abruptly ended the call. Despite my repeated attempts to reach him, he continued to be unresponsive and only answered to rant at me. Given that I live in a high-rise building, the driver could have easily delivered the food at the front desk, but he chose not to do so. I am willing to provide evidence that I tried to contact him back promptly if needed.

I believe someone has fraudulently used my account, resulting in over $[redacted] in unauthorized charges. I have notified my credit card company to dispute these charges. To prevent further misuse, I have locked my account. As a security measure, I am seeking assistance to close my account without logging in. Thank you.

We ordered $45 worth of Chinese food from HOHO Chinese Restaurant in Portland. When our delivery arrived, all the boxes were sealed except for the cashew chicken, which smelled awful. I thought it was just my pregnancy senses, but upon tasting it, it was clear that it was contaminated. I had the hotel employee confirm, and it was indeed urine. This is a serious health concern, and I am deeply disappointed to have wasted $45. Being pregnant, this is very unsettling, and I cannot eat any of the food. I am seeking a refund and action needs to be taken. I will keep the chicken as evidence for a couple of days. The driver must be removed from their position. This situation must be resolved promptly.

My Caviar account experienced unauthorized activity with multiple orders placed from various U.S. locations. Despite alerting Caviar, they only investigated after my notification, with ongoing orders. I also informed my credit card company. Subsequently, upon trying to log back in, I discovered my account was permanently locked without an option for password reset. The lack of communication and the inability to submit a customer service query without logging in added to my frustration. Following an email exchange with the customer service representative from the fraud incident, their suggestion was to create another account; however, I prefer not to utilize my personal or limited email for this purpose. While I have designated email addresses for different accounts, creating a third one solely for Caviar seems unreasonable. I find myself stuck with no further contacts and bewildered by the situation, feeling unfairly penalized for an issue where I am blameless.

Over the past weekend, I received an email regarding a Caviar order that I did not make. The Caviar team promptly canceled the order; however, I encountered difficulty accessing my account thereafter. Despite numerous attempts to log in and request unlock instructions, I have not received the expected email containing the necessary instructions. I am concerned that unauthorized activity may be taking place in my account and I am eager to regain access to review the account's status. Unfortunately, I am unable to reach out to the help center due to my inability to log in. Your assistance in resolving this matter would be greatly appreciated. Thank you, Sharone.

Hello, as a member of the Caviar courier team, I am contacting you regarding the deactivation of my account. I recently received a report stating that I was the reason for an issue, but I responded to clarify that it was not my fault. Unfortunately, I have not heard back from you about this matter. I rely on this account as my main source of income, and deactivation could cause financial difficulties for me. I have always strived to be a dedicated member of the Caviar Courier family and hope to be treated as such. I kindly request that you review this report and assist in resolving my deactivation status. Thank you in advance. Sincerely, Your Courier PN

On January 25, [redacted], a charge of $[redacted].10 appeared on our debit card statement under SQ CAVIAR. We do not have a Caviar account and did not authorize this transaction. We are a community organization based in Seattle. Could someone from Caviar Customer Service please contact us to clarify what this charge is for and where the order was delivered? I can provide our card details over a secure line if needed. Your assistance in resolving this matter is greatly appreciated. Thank you, Cynthia R. from Sunset Hill Community Association. Phone: [redacted].

I placed an order at Aztec Willie’s, a local Mexican restaurant in Portland, Oregon, through the Caviar app at 10:28 PM. After receiving the initial order confirmation, I inquired about the delay 30 minutes later and was told that the courier was on their way. However, the estimated delivery time kept getting pushed back. At 11:40 PM, I was given a $10 credit for the delay, but the order never arrived. The app still showed the order as being close to delivery well into the next day. Finally, at 5:10 PM, I was informed that my order had been delivered, even though I never received it. I am now seeking a full refund for this order.

I am extremely disappointed with my recent experience as a loyal long-term customer of Caviar. I encountered multiple problems with my caviar delivery and received poor customer service. I placed a $60 order from Cafe Pho, and the delivery person did not contact me through any means - no texts, calls, or voicemails. They left the food outside on the sidewalk in front of my apartment complex, which attracted attention from the homeless population, leading to the disappearance of my order by the time I went to check. I reached out to support, highlighting the lack of communication and the risk of leaving food unattended in such a manner. I expected better understanding and a refund for this mishap, especially considering my long-standing loyalty to Caviar. Unfortunately, I was only offered a $10 credit, which left me feeling dissatisfied. I pleaded for management to intervene and resolve the situation so that I can continue using Caviar over other delivery services like Postmates.

As a concerned citizen of Virginia, I witnessed what appeared to be a Cavier employee on a bike acting irresponsibly. While in the car with my husband, we observed the young man driving in circles in the middle of the street. Initially giving him the benefit of the doubt, we later realized he purposefully widened his circle to knock over a row of black scooters in front of a business. This behavior seemed rude and unsafe. We hope incidents like this are addressed through proper driver training. The individual was identifiable by the Cavier logo on his backpack. The incident took place between 3:30-4:00 p.m. on Grace St, near Belvedere, on Sept. 16, [redacted].

I placed a food order with Caviar and requested it to be left at the front desk. I got a notification that my order was delivered at my door, which wasn’t the case. I contacted Caviar’s chatbot but they said they couldn’t adjust my account due to previous adjustments. It's frustrating that my orders never arrive, leaving me waiting for food. I was promised an email within 24 hours, but no attempt was made to reach out to the courier. I feel like I'm being accused of scamming the system, which is unfair. Delivery issues shouldn't be blamed on the customer.