Carolwrightgifts.com Customer Service Issues

I purchased a "Posture Doctor" posture corrector on 11/9/19. Initially, I found it very uncomfortable when I first tried it. Due to the holiday season and personal stress, I put it aside to give it another try when I had more time. I attempted to use it again yesterday, but it's still uncomfortable and seems to bend my head and neck forward instead of straightening my back and body. I am interested in returning it, but I am unsure about your return policy.

I have received my order after a month of waiting. Throughout this time, I attempted multiple times to contact Customer Service via phone, email, and chat. I waited on hold for up to 47 minutes, 29 minutes, 21 minutes, etc., but I never got a response. I strongly believed Carol Wright was a scam and thought I would never see my money again, until the package mysteriously showed up. I never received any confirmation or tracking number. The product I received is poorly made, but due to the awful service, I will keep it instead of returning or exchanging it. I have no intention of dealing with them in the future. Their nonexistent customer service and low-quality products are a major concern. Beware before making a purchase!

I am disappointed with the customer service I have received. It shouldn't have taken multiple phone calls to resolve an issue. The last representative I spoke to was rude and unhelpful. I was supposed to receive a refund on August 19, but my bank has no record of it. I keep receiving the same unhelpful information when I call. The automated system is frustrating, and even speaking to a supervisor didn't resolve anything. I am now being asked to provide proof from my bank, which seems unfair. I am reluctant to call again for more information as the staff are unhelpful. I wish to contact the corporate office as this level of service is unacceptable.

I placed an order in October, but it was canceled due to errors on the order form. I was promised a refund of $47.03, but as of December 9th, I have not received it. Despite numerous calls to customer service, I have been given conflicting information about when the refund was sent. Today, I spoke with a particularly rude customer service representative who claimed I had received the refund when I have not. She refused to let me speak to a supervisor. It seems I am now out $47.03. I request to be removed from your mailing list and will be contacting the Better Business Bureau. I find this treatment of customers very unethical.

I am reaching out on behalf of Kay W., regarding Customer Order #[redacted]61. Her last interaction with your company was on February 24, [redacted]. During that conversation, she chose to receive a refund for the back-ordered item. However, she has not yet received it. Kay does not have internet access. Please process the refund to the address listed on her account. For any additional communication, please utilize the email address: [redacted] Thank you for addressing this matter.

I made a purchase with Carol Wright Gifts on 3/3/23 through their catalog order form for four items. Unfortunately, I was informed that three items were out of stock and only one was shipped. I contacted customer service on 3/31/23 and spoke to Roxanne requesting a refund, which she confirmed would be processed, and a refund check of $33.93 would be sent within 7-10 working days. It has now been 20 days, and I have yet to receive it. I have tried contacting all the customer service numbers provided by the catalog, including the corporate office, but each time it was a "busy" signal. As an 88-year-old widow, it is crucial for me to receive the refund promptly.

On March 14th, [redacted], I placed an order for indoor outdoor tomatoes. I realized I never received a confirmation email when I needed the confirmation number. I attempted to contact customer service three times. The first time, I waited on hold for 30 minutes, then nearly 20 minutes the second time. On the third try, I hung up after not reaching anyone for 5-10 minutes. I paid $14.95 from my account, but I have not received my order nor a refund. I am disappointed with my experience with Carol Wright.

I regularly order from Carol Wright and Dr. Leonard; however, I haven't received any magazines or catalogs to place my orders. I need them to shop for Christmas gifts and clothing. Please send them to my address at [redacted] Stump Road, Lexington, South Carolina [redacted]. Kindly confirm the receipt of this message and inform me if the magazines have been dispatched. I have been eagerly awaiting them for over a month and a half. Thank you for your swift assistance in sending me the magazines.