Card.com Customer Service Issues

I have attempted to activate my card both online and over the phone. Each time, I receive a message stating that activation is not possible at the moment. When trying to contact customer service, I am unable to reach a representative. Please provide guidance on how I can speak to a live person to address my activation issue. Thank you.

I'm having trouble downloading the app as it keeps showing 'DOWNLOAD PENDING' 😭. I can't recall the email and password linked to my account. I urgently need to transfer money to a family member due to an emergency. I'm really stuck without the app or customer support. Please assist me as my family members need my help. You can reach me at [redacted]

I am inquiring about any fees charged to my recent deposit of $[redacted]. The amount received appears lower than expected, possibly due to undisclosed fees. I also have concerns regarding a $32 refund from Best Buy that I do not recall seeing reflected in my card balance. To address these issues, I may need to dispute the charges with my payroll department. Kindly contact me via phone at [redacted] or through email at [redacted]. Thank you, Carlos M.

I have left several messages regarding unauthorized transactions totaling around $[redacted]. I find this situation ridiculous. Despite my numerous attempts at contacting you, I received a response stating the issue couldn't be resolved via email and that I needed to speak with a customer service representative. This is precisely why I am reaching out now.

I am hoping to receive the cards quickly, ideally by the end of the week. This request comes after a month since my initial contact. Sending them via express first-class mail tomorrow would be greatly appreciated. This way, I can have the funds on the card in time for the holiday season. Your assistance in this matter is valued, and it would bring me peace of mind knowing that this is being taken care of promptly. I have no further inquiries or issues regarding the money on the card and thank you for your customer service.

I have direct deposit with card.com. My paycheck usually shows up between 9:30pm-10:30pm on Wednesday nights. However, last night, it did not come through. I verified with payroll, and they did send it since it's showing in my main bank account as pending. Additionally, a bonus payment is missing as well. This situation is unusual for me, and I'm unsure why my deposit is inaccessible. I'm perplexed and seeking assistance in locating my funds.

My check usually gets deposited to my card by 9 PM the night before, but now it's 8 AM on Thursday and it hasn't shown up yet. My employer has confirmed sending it. Unfortunately, I can't reach anyone at card.com as there's only one phone number that no one is answering, and their website lacks a help link. I'm disappointed and considering taking my business elsewhere if this matter isn't resolved promptly.

I experienced a decline on my card due to insufficient funds, which I resolved easily. However, I am now unable to access the balances of my cards after making a payment. Despite entering my birthday and social security number repeatedly, I cannot view my balances or check if payments have gone through. I rely on these cards to pay my bills and have two with card.com. I prefer not to switch providers but I am struggling to resolve this without a computer. I followed the steps to set a new password as advised, but now I am completely locked out of my account. I am extremely frustrated and upset by this situation.

I am frustrated with the poor customer service provided by this company. My card was locked without my consent after I filed a complaint with YouTube TV regarding an unauthorized charge on my PayPal account. I then realized that PayPal had sent the funds to a card that I specifically asked them not to lock, as I was in the process of resolving the issue. I tried calling customer service at 7:03, but unfortunately, I did not receive any assistance.

Every time I call Card.com's customer service line during business hours, I am met with an automated system that repeatedly asks for my SSN without connecting me to a customer service representative. Recently, I received an email stating that my card was disabled due to alleged suspicious activity on my account, which I did not request. Despite their instruction to call and unfreeze my card, I have been unsuccessful in reaching anyone. This level of customer service is truly disappointing.

I have $[redacted].75 in my account and can access the website, but I lost my card and don't have the 3-digit CVC. I have the card number and routing number. Despite verifying the card, I can't transfer the money. I want to move the funds to another prepaid card.

My name is Timothy Compton. My last four digits are [redacted]. My billing address is [redacted] South Brook Street, Louisville, Kentucky [redacted]. I noticed some unexpected charges on my card, and it was deactivated. I was assured a new card would arrive in 7 to 10 days. A service representative called me within 15 minutes yesterday and mentioned sending documents to my email for an address update which hasn't been changed. There seems to be a mix-up. I need these documents quickly to fill out and fax back. However, despite the promise, I haven't received the email with the required documents. They also mentioned needing a copy of my ID. Could you please send the necessary forms to my email ([redacted]) so I can print and send them back promptly? Thank you.

Hello, I'm Kenneth Keith. I haven't received any response regarding my account. Please call me at [redacted]. The last four digits of my social security number are [redacted]. My address is [redacted] West Gaulbert Ave, Louisville, Kentucky, [redacted]. There seems to be an issue with the phone system as I've been unable to reach you by calling 1-[redacted], visiting the website, or using the app. My employer is aware of the situation and it may lead to legal action if not resolved. Kindly, send me a check as Card.com has assured me they will activate my account. I've been trying to resolve this for about four months with $91 in my account that I can't access. Your assistance is crucial as I'm at risk of being evicted if I don't receive my funds.

I misplaced my card at home and asked if I could transfer my funds, but I was informed that I exceeded the transfer limit. Instead of transferring, I requested not to lock the card, but it was locked anyway. Now, when I need to transfer money to my bank account since my taxes are scheduled to deposit today, I am unable to do so. This leaves me without access to funds, and my 5-year-old daughter is hungry. I am concerned about this decision being made without my consent.

While I was in jail, my SSI was deposited into my account and loaded onto my card. Unfortunately, someone stole my cards during my time in jail, along with the money on them. Upon my release, I discovered the theft and promptly reported it to card.com. It took nearly 48 hours for me to receive the email containing the dispute form. I completed the form and submitted all required documents to prove I was incarcerated when the theft occurred. I was informed that I would receive a provisional credit by the 8th, but as of now, I have not received it. Each time I contact them, they claim they are missing some of the information I provided. I am put on hold while they locate the necessary details and assure me they will expedite the process by involving other parties. However, the issue remains unresolved, and I am yet to receive any credit or resolution.

I had my stimulus payment sent to a friend's card.com account for direct deposit, but this goes against the policy of accepting deposits in a name other than the cardholder's. The money was deposited on 4/27, and after withdrawing $[redacted], the account was then locked and frozen. The correct procedure should have been to reject the deposit and send it back to the IRS. Now, I'm being told to have the IRS request the money back, but they are saying it's the bank's responsibility. I urgently need access to my money, either by sending it back to the IRS, unfreezing the account, or transferring it to a new account. The situation is becoming unbearable, and I'm facing serious financial consequences. If this is not resolved, I will have to take legal action. Please communicate with me through email at [redacted]

Anthony Jennings, my ex, authorized the state of Michigan to send his unemployment payments to my Aliens card ending in [redacted] with my consent, Natasha Neubaum. Due to this arrangement, my card got locked, and he was requested to verify his identity. I was informed he must provide his birth certificate, mail with his name, and a notarized letter from him requesting the funds to be released to the account. Could I please receive a detailed list of the required documents from him to unlock my account and release the money? What specific information does the notarized letter need to contain? Despite speaking with multiple customer service agents who provided differing information, I attempted to upload several documents, including approved Michigan ID, my ID, and other relevant materials.

I am seeking assistance with my Kelly Clements visa prepaid card from card.com. Unfortunately, I have been locked out of my account and do not have access to my email or phone number as someone has hacked into my card.com account and changed all my information, including my recovery options. This has made it impossible for me to confirm my zip code through the automated phone system, which requests the last 4 digits of my SS# and zip code. Due to the hacker changing my address, I cannot access my funds amounting to $[redacted], and I am unable to contact anyone to address this issue. I would appreciate the opportunity to verify my identity and have the missing funds restored onto a new card so that I can resolve this situation. I filed a complaint with the BBB on 07/07/[redacted], but card.com support has not taken any action yet.

Unfortunately, my debit card was stolen, leaving me without access to my account. I provided the last four digits of my card number, routing and account numbers, and all necessary ID to prove I am Alan R. After numerous attempts, I contacted customer service. Although I had trouble understanding the representative, she informed me she couldn't assist me. I am still without access to my money. Currently in northern California for vacation, I am unable to enjoy it due to the bank's policies. The representative suggested finding a merchant who could provide cash back from my account. However, when I tried, merchants accused me of attempting an illegal act. My failed attempts to open a new account at different banks have left me frustrated. Can you please release my funds? I can provide my routing and account numbers, as well as a debit card. Thank you.

My account got disabled for some reason, and I also noticed that a hotel charged me more than I expected. They took $3xx plus another $1xx when the room was supposed to be $1xx with a $[redacted] deposit. I should have received back the deposit as I left the room as I found it, didn't stay the night, and there was no smoking at all. Additionally, I have a direct deposit due to arrive, but now that my account is disabled, it seems all incoming transactions will be denied.