Card.com Customer Service Issues

I am experiencing an issue with my card regarding the timing of my direct deposits. Initially, for the past 2 months, I received my payment consistently on Thursdays around 6:30 pm. However, two weeks ago, my payment was delayed until Friday morning. This pattern repeated this past Thursday. I am unsure why there has been a change and if this signifies a regression in the service rather than an improvement. Can anyone shed light on this issue?

I have been experiencing difficulties obtaining a replacement card for the past week without success. Despite multiple calls to the service line, I have encountered issues with verifying my information. I am concerned about my direct deposit not reflecting in my account. The consistency of my past direct deposits raises suspicion about recent problems. Given the gravity of the situation, prompt action to replace my card is necessary to avoid legal repercussions. Despite my attempts to seek help via email, no resolution has been achieved. Your immediate attention to this matter is crucial. Name: T. Cleveland Account Type: Checking Routing Number: [redacted]69 Account Number: [redacted] Phone Number: [redacted]

I recently disputed a $39.99 transaction on my card as I was unsure of its origins. After contacting card.com and not receiving a response, I discovered my account was closed, and a new card was being sent without my request. This poses an issue as I have essential payments due soon with only $0.29 left in my account. It is crucial for me to have my card reopened promptly.

I am extremely frustrated. I contacted customer service yesterday via email asking to cancel inactive cards on my account, except for the one ending in [redacted], which I use and need. Unfortunately, they canceled my active card by mistake. This is causing a major issue as it is my only source of funds. Today, my card was declined while trying to buy food for my kids. I tried calling customer service, but got stuck in an automated phone system that was not helpful. I urgently need my card reactivated to provide for my family. I hope to receive a prompt response to resolve this stressful situation.

Yesterday, I paid Cricket Wireless $42, but later realized I couldn't afford a new phone from them. I asked for a refund, but they said the bank needed to handle it. I need the $42 credited back to my account quickly before it's deducted. I also noticed a $0.40 deduction on the 24th and a $3.50 transaction on the 25th, which I didn't spend. I need those amounts refunded as well since I didn't authorize those transactions.

I visited two stores, and my card was declined at both. However, the money was deducted from my account. I couldn't take the products because of the card issue. Despite having $75 before the incidents, I only have $24 left. I'm confused as to why my card was declined. The store staff mentioned it could be a bank issue. I want a refund for the amount deducted from my card.

I have been patiently waiting for my IRS income tax refund to be deposited into my card.com account since 2/27/19. Despite trying to contact the IRS and checking the automated refund status, I am at a loss as to the location of my deposit. Even after verifying my routing and account numbers with card.com, there seems to be confusion regarding the whereabouts of my funds. The explanations given by different card.com employees vary, with some suggesting the deposit was rejected while others claim it was never received. I have been attempting to communicate with the agents for the past 5 hours to no avail, and I am eager for a swift resolution to this matter. Thank you, M. Mullins.

I need assistance obtaining the direct email address for the disputes office at card.com. I have filed a dispute for unauthorized transactions and was supposed to receive a refund by March 4th or latest by March 5th. However, I checked today and the money was not in my account. After speaking to a representative, I was informed that my dispute was denied, leaving me $[redacted] short and in a negative balance. I was advised to email the disputes team with more details and new information regarding the unauthorized transactions to challenge their decision. The representative suggested I include specific information in the email to keep the investigation open. I urgently need my money back and do not want to wait weeks for a resolution. Can someone help me with the email address for the disputes office at card.com? I appreciate any assistance in expediting the process to retrieve my funds. Thank you.

I need assistance disputing unauthorized transactions due to a stolen card. I receive disability payments twice a month, one on the 1st for $[redacted].00, and one on the 3rd for $[redacted].00. However, I have not received these payments this month, causing significant financial strain. In addition to the missing funds, my phone, which had my account information, was also stolen. Despite contacting the police, I was advised to reach out to the social security office and my bank for further action. I am in the process of replacing vital documents that were in my stolen purse. To prevent further misuse of my card, I request the cancellation of the card ending in [redacted] and the issuance of a replacement card. My primary goal is to recover the total amount of $[redacted].00, as I rely on these funds for living expenses. Your prompt attention to this matter is greatly appreciated.

Hello, my name is Shiana Cope. I ordered a second card to access my tax return funds after the fees were deducted from my first card. Unfortunately, when I tried to withdraw money from an ATM, I was unable to do so. The receipt showed my balance but stated the funds were unavailable. I contacted card.com customer service, and they advised me to order a new card. It has been over three to four weeks since I ordered the replacement card, and it has not arrived. Please contact me at your earliest convenience. I can be reached at [redacted]. Thank you. Sincerely, Shiana Cope.

I have been waiting for a long time for the institution that pays my benefit funds to process my payment for the past two pay periods. I have not made any transactions with my account in the past two months, and I am feeling anxious about not being able to access my funds. I would like to request a new pin number as I have forgotten my current one. It is important for me to have access to my monthly income promptly as I am facing challenges with my phone being disconnected. I am hoping for a simple solution to this issue to alleviate my stress and anxieties related to financial matters. I am new to handling these situations without getting overly dramatic, and I would appreciate a quick resolution to reset my pin number. Thank you for your assistance in helping me address this matter promptly.

I am currently experiencing issues with my phone and multiple accounts being hacked. Four months ago, during a stay at a hotel due to a health emergency, all my belongings were stolen. This included my new iPhone 10xr, MacBook Air, as well as two tablets, a Samsung, and a Microsoft. Since then, the person who stole my items has been accessing my phone, email accounts, and Google. I received a notification from Google that someone was trying to access my account. Additionally, suspicious activities have been happening online, such as my typed words changing to unrelated ones. Furthermore, I was informed by card.com that someone falsely requested a new card in my name. As my social security funds are due soon, I urgently need assistance in identifying the address provided for the new card. I am already using an identity protection app with no success in resolving these issues. Please contact me at [redacted] to discuss this matter further. Your help in resolving this situation would be greatly appreciated. Thank you, Kayleigh E. at Hollywood Premiere Care Center in Los Angeles, CA.

On April 18, [redacted], I encountered an app promotion from Amazon offering a "free" item which led to unexpected charges. Upon trying to exit the site, I received a notification from card.com regarding a pending charge of $59.63 for an unknown product. After contacting card.com customer service, I was initially met with unhelpful representatives. The third representative, a male, advised me to close my account due to a suspected compromise and assisted in transferring my funds. Despite assurances that my new card and funds would be restored promptly, this did not occur. Additionally, I have not received the purported item I supposedly ordered. Strange messages about delivery with no valid URL have further added to my frustration. I am dismayed by the lack of resolution from card.com's customer service and the supervisor's accusation of me admitting to a purchase, labeling me as untruthful. This entire ordeal has not only cost me $59.63 but has also caused undue stress and financial loss. I am urgently seeking to escalate this issue to a higher authority within the company.

My account was unexpectedly blocked, causing a lot of distress as I couldn't access my funds. Despite trying the phone line, I faced an issue with the automated system repeatedly requesting my social security number. Attempting to seek help through various channels like email and the app proved futile as all I received were instructions to call a particular 1-[redacted] number that wasn't working for me. Frustrated, I contacted the bank listed on the back of my card and explained my predicament. To my relief, they quickly connected me to a live agent who efficiently resolved my problem. Going forward, I won't be recommending this card service to others based on this negative experience.

I received a call from you regarding a card offer, and after I provided my personal information, including my full SS#, I was informed that my social does not match my name. I am uncomfortable with you having my social security number, especially since I only use a billing address and not my home address. There is no way for me to verify your identity, and I request to be removed from your email list. Instead of asking for my email again to address the issue, please use the same email you initially contacted me with regarding the card offer. Thank you.

I need assistance regarding a recent deposit issue with my card. On September 26th-27th, between 8:00 pm and 11:00 pm, I deposited $[redacted].00. Despite not using the card, my balance now shows $0.00. Upon visiting the store where I made the deposit, I realized I had lost the receipt, making it impossible for them to track the transaction. When I attempted to check my balance, the system disconnected me without providing any information. I am distressed and seeking clarity on where the funds have gone. I have not authorized any transactions and am unsure if a business deducted the amount without my consent. My name is Felicia J., the last digits of my card are [redacted], and the final digits of my social security number are [redacted]. Kindly assist me in resolving this issue promptly.

On 10/12/[redacted], I purchased $10.00 worth of gas at Shell services. Prior to the transaction, my online balance showed $34.41. Therefore, after buying the gas, my expected balance should be $24.41. However, I was shocked to see an additional charge of $24.41 on top of the $10.00, totaling $34.41. I am seeking a refund of $24.41. I am hesitant to deposit more money into my card due to this experience. I have alternate ways to deposit my funds, but I prefer to use your services as I get quicker access to my funds. I have never encountered such an issue with my other cards. Please address this promptly as I am quite unhappy about it. Thank you, KJ

I recently loaded $[redacted] onto my card and made a few purchases. When I went to the gas station at 7:28, I only pumped $20 of gas, but there was a mysterious $76 transaction around the same time. I should still have money on my card, but after checking, it seems like the balance is lower than expected. I suspect the gas station was the last place I used my card, and I want to clarify the $76 discrepancy for gas that I didn't purchase.

I am disappointed with the lack of communication and service I have received from your company regarding my prepaid card order. Despite receiving emails confirming the shipment of the first card, I never received it. When I ordered a second card and tried to contact you about the issue, I unintentionally emailed the wrong address. I have now realized my mistake and hope to finally resolve this issue. It has been over a month, and I am still waiting for any card to arrive. I expect better customer service and would appreciate a credit for the inconvenience and delay this has caused me and my family. My son should not have to bear the disappointment of not being able to see his mother as planned due to a simple prepaid card delay.

I transferred $60 from PayPal to my Geddes Philanthropical Trust Card ending in [redacted]. After the PayPal transfer fee, the total transferred to my Geddes card was $59.40 at 7:28 AM on 11/28/[redacted], according to your records. However, I actually transferred $59.40 from PayPal to my Geddes card at 1:10 AM on 11/28/[redacted]. I then tried using my Geddes card at Simple Rewards Inn motel in Guymon, OK at 1:12 AM on 11/28/[redacted] for my reservation in the amount of $58.39, which was declined. I asked the gentleman working the front desk if I could pay $20 in cash and the rest on my card. He agreed. After the transaction, my card was declined again when I tried to use it outside, showing only $4.08 instead of $20. This caused a significant issue as I was left with no money for my trip to the casino.