Capital One 360 Customer Service Issues

I had an unpleasant experience with GetHuman as someone marked my issue as resolved when it was not. In the last 24 hours, I felt mistreated and ignored by the customer service reps. My account got restricted after encountering rudeness from two representatives. When I asked questions, the first person made inappropriate remarks about me. I remained calm and requested to speak to someone else. The next representative was even more disrespectful and refused to transfer me to a supervisor. Eventually, I was informed that my account was being closed, which led me to react strongly. I was blocked from accessing my own funds, and whenever I tried to contact the team responsible, I only reached voicemail. I have been a customer for years, but now I just want my account closed and the remaining funds transferred to my new account. The situation has caused me great frustration, and I am considering taking legal action against Capital One for their handling of my money.

I have a CapitalOne Money Market account and would like to add my wife as a Secondary Account Holder. I tried the online steps, but I can't receive the 2-step verification on my mobile and am locked out. I prefer getting the code via a CALL to my home phone without text messaging. Any advice on how to get the verification code?

My mother and I opened a Capital One [redacted] account on August 5th, where she sent me $20. Now she wants to send me more money, but she encounters difficulty accessing the correct site. When she logs in at capitalone360.com, she ends up at myaccounts.capitalone.com, while I am on secure.capitalone360.com. The issue is that only capitalone360.com has the necessary features for online transfers, which are not available on the standard Capital One site. This mismatch prevents her from sending me money or viewing my account. We have not found any useful guidance in the FAQs or online resources.

My name is Anton S., and my account number is [redacted]7. I can be reached at [redacted] I have a Capital One [redacted] money account that I am trying to link to my mother's account. Initially, she was able to send me a starting balance of twenty dollars on August 5th. Now, she wants to transfer more money, but she is unable to do so as she gets redirected to the general Capital One login page instead of the specific Capital One [redacted] site. This is causing issues as the necessary options to complete the transfer are not available on the redirected page. As a result, she cannot send me money or view my account activity properly.

To whom it may concern, My daughter, A.V., applied for a job on a reputable employment website, [CareerBuilder.com]. She received an email from [Reliance Capital Ltd.] offering a position, which she accepted. The company requested she deposit a check to set up her home office, and she did so at a Capital One ATM. Despite the check appearing to deposit successfully, the next day all accounts under the name J.V. were frozen for inspection. After unsuccessful attempts to contact Capital One, I visited a branch and eventually spoke to a security team member who informed us that A.V.'s account was being closed due to the check. It is unjust as she is only 16 and has no history of fraud. I have been a long-time Capital One customer and this has never happened before. A.V. did not sign the check as confirmed by Kevin, the Capital One agent. She has never used checks and genuinely did not intend to commit fraud. The handling of this issue by Capital One, including deducting interest and closing her account, is unfair. We feel mistreated by the agents we interacted with and are disappointed with how this situation unfolded. Thank you for your attention. Best regards, J.V.

I recently opened a 360MM account online and transferred $13,[redacted] from my [redacted] Savings Account to the new account. I tried to add my daughter as a joint owner, but encountered issues as she is already a joint owner on the Savings Account. Despite speaking with George and Toni (op467111) from Customer Service, I couldn't get the problem resolved. Toni came off as condescending. The system instructed me to add a joint owner, but there seems to be a glitch preventing it. I would appreciate speaking with a helpful representative who can address this issue promptly. Please reach out to me at [redacted] after 3PM today. Thank you for your assistance. - MJB

I am experiencing difficulties with the Auto Savings program linked to my accounts ending in ...[redacted], ...[redacted], and ...[redacted]. I had arranged for money to be transferred from my Woodforest account to these 3 accounts on the last day of each month. However, Capital One withdrew the funds on the 28th, causing me to incur overdraft fees at Woodforest. The fees totaling $58 were attributed to Capital One by Woodforest. Following changes to the automatic saving deposit amounts, which I updated correctly by canceling previous withdrawals and setting up new amounts, Capital One still processed double withdrawals. The initial withdrawal occurred on Aug 28 instead of Aug 31 as agreed, leading to overdrafts at Woodforest. Further, Capital One deducted the new amounts on Sept 4. I believe Capital One mishandled the situation, resulting in financial losses for me. I demand a refund of the $58 charged due to their errors. Capital One's failure to cancel the old withdrawals, inaccurate withdrawal dates, and subsequent repeat withdrawals have left me dissatisfied as a customer. I am reconsidering my relationship with Capital One and need these issues promptly resolved. Thank you, K. S.

Dear Sir/Madam, I am writing to request the immediate removal of my name and address from your mailing lists. It has come to my attention that I have been receiving mail intended for Richard D McMunn, who no longer resides at this address. I have returned the mailings to no avail, as it has caused issues with my own mail deliveries. I have never had any dealings with Richard or solicited any services from your company. I do not wish to be associated with him or Capital One in any way. Please ensure that my information is not shared with any third parties or used for mailing purposes. If I continue to receive erroneous mail, I will have no choice but to escalate this matter with relevant consumer protection agencies and authorities. I appreciate your immediate attention to this matter. Thank you.

I had accounts with ING Direct for several years that I rarely used. Recently, I discovered they had gone out of business and their assets were acquired by Capitol One [redacted]. I was never informed by ING Direct about this transition until I tried to write a check and it bounced, incurring a $12 fee. Earlier this year, I unexpectedly received two debit cards from Capitol One [redacted] that I did not request. I was not made aware by ING Bank that my accounts were transferred or by Capitol One [redacted] about the debit cards. Since there are no bank branches nearby, I have not activated the debit cards. I am seeking information about my account status and would appreciate a prompt resolution. Please contact me at the following details: Zara Peters Wynn, [redacted] SW 158th Terrace, Pembroke Pines, FL [redacted], [redacted].

I am unable to sign in to my account. I have spoken to three representatives at Capital One [redacted] who informed me that I need to purchase a smartphone to access my account. However, as an 82-year-old individual, I am not interested in using a smartphone. I have been managing my online account successfully using my computer and email for the past 15 years and do not feel the need for a smartphone. I have been a loyal customer of ING and Capital One [redacted] for approximately 15 years. My account has been blocked without any explanation, and I believe the issue lies with Capital One [redacted], not me.

I received an email from PayPal informing me that Capital One declined a funds transfer of $[redacted] from my "[redacted]" checking account ending in [redacted]. Despite spending four hours contacting Capital One and PayPal, there seems to be confusion. Capital One claims they have no record of the denial, while PayPal is adamant that it was declined, providing specific details. The email I received is valid and not a scam. I want an explanation from Capital One for refusing the transfer, as it led to my checking account being removed from my PayPal. I have never had a bounced check before. I need an email justification from Capital One to forward to PayPal to avoid any negative impact on my account. Subject: PayPal: Your bank declined your electronic funds transfer Hello, You recently tried to transfer funds to your PayPal account. Transaction ID: 6SX[redacted][redacted] Transaction Date: Oct 14, [redacted] Transaction time: 19:03:14 PDT Thank you, Cindy Fry

My account balance is incorrect; it should be $[redacted].40, but it shows -$[redacted].37. I have the mobile app with all my transaction records. I was charged two unnecessary overdraft fees for purchases at Fingerhut on 1/30/21 and Horizon Outlet on 2/5/21, both made with sufficient funds. When totaling all fees and charges from 2/2/21 until now, plus my two overdraft ATM withdrawals of $80 and $20, and two $35 overdraft fees, it sums up to $[redacted]. My available balance at the time of withdrawals was $6/$7, as indicated on my ATM receipts, resulting in $[redacted].40. To reach the current -$[redacted].37 balance, either $70 extra was added for the non-overdraft purchases, or $70 plus the $62.72 for Fingerhut and $26.56 for Horizon Outlet were included, thus adding $89.28 to my balance. I have proof of purchase dates and request the removal of the unjustified overdraft charges for Fingerhut and Horizon Outlet.

I have a Capital One [redacted] account and am currently vacationing in Portugal until 9/15. While here, I've been able to withdraw cash from ATMs using my debit card. However, I'm facing an issue accessing my account online. Due to my cell phone having a Portuguese SIM card, I am unable to receive verification codes and calls from Capital One. This has prevented me from transferring funds between my savings and checking accounts and is causing interest to accumulate. I request assistance in resolving this matter before 9/15. I can be reached at [redacted] Thank you for your help. - J Gettys Smith Jr

I recently renewed my BJ's account and was expecting a Capital One credit card, which I never received. I've started to see charges on the card even though I haven't been to BJ's in over a year. Due to a recent injury preventing me from shopping and my preference to avoid cards with annual fees, I would like to cancel both my BJ's account and the non-received Capital One card account. Please assist me in canceling both accounts promptly. Thank you. Sincerely, Cynthia J. Hathaway

I recently made a one-time purchase on Mollie Resume, only to discover that I had been unknowingly enrolled in a $25 monthly subscription. After being temporarily locked out of my account, I managed to log back in and promptly attempted to cancel the subscription while expressing my dissatisfaction with the situation. Sadly, the cancellation did not process correctly, resulting in two additional charges for the subscription. I was completely unaware of these charges as I had not accessed my account during this time, only noticing them when they appeared on my Capital One statement.