Canada Revenue Customer Service Issues

I reached out via email a few days ago regarding my backpay amount. I noticed a discrepancy between the $[redacted] I received and the $12,[redacted] noted on the invoice for my income tax refund spanning nearly 10 years from [redacted] to [redacted]. Despite speaking with several agents who were unable to verify the amount I was owed, the issue remains unresolved. I also encountered an unauthorized transfer of funds from my account to settle parking tickets I did not incur. Another concern is the miscalculation of my GST back pay, which was supposed to be $[redacted] but I only received $[redacted], allegedly redirected to a different account by mistake. Furthermore, my application for C.E.R.B. benefits was initially rejected due to incomplete information, and despite reapplying for the missed payments, I have yet to receive any funds. I kindly request assistance in addressing these matters promptly. Thank you in advance for your prompt attention to this urgent matter.

Hello, my name is Adam LaRone, and I need to obtain my [redacted] T4 and T5 tax forms to stay current with my taxes. I previously used H&R Block's free online service for my last taxes. Unfortunately, I have been unable to reach anyone over the phone. I urgently require these forms to apply for school funding. Please contact me at 1 [redacted]. Thank you for your assistance. Kind regards, Adam J. LaRone. My address is 2227A 48 Street SE, Calgary, Alberta, T2B 1M3. You can reach me via email at [redacted]. To resolve this matter promptly, please call me as I have been attempting to reach you for weeks without success. Please send my T4 and T5 forms by mail. I apologize for the confusion, I actually need my [redacted] forms.

Hello, I did not inform the CRA of my unknown length of stay in Melbourne. I have applied for a pension and submitted my [redacted] and [redacted] Canadian tax information for income. The government here requires direct communication with you to verify each investment item on my tax return. It appears that I will be taxed in both countries. Please assist me with this matter. Kind regards, Judith Marilyn H. My contact information has been updated, and I require guidance on handling income taxes due to potential double taxation. Thank you.

I have several questions regarding my [redacted] taxes. Can I contribute more to my son's Registered Disability Savings Account beyond the allowable limit for tax credit? How do I claim the death benefit for my deceased husband? I am unsure where to report this income. Additionally, how do I report income from cashed-in Canada Savings Bonds interest? I am feeling confused by the process and am eager to ensure accuracy. The tax system seems increasingly complex, and I rely on my pension income while also managing my son's disability funds. Contacting Revenue Canada has been challenging. I appreciate any guidance you can provide on these matters. If this forum is not the appropriate place for these inquiries, please advise accordingly. Thank you.

I recently received an email notifying me that my CRA user ID and password have been revoked due to unauthorized access concerns. The email directs me to a website for more information. Is it now standard practice to revoke user IDs and passwords annually? I find this process frustrating as I am required to go through the trouble of regaining access each time. I have not been able to reach anyone through the provided phone number. Can someone please assist me in obtaining a new code to access my account again? Thank you.

I am inquiring about the whereabouts of my T4A slip. My partner and I both received the Quebec form, but only my partner received the T4A slip from Revenu Canada. We contacted you regarding this issue two weeks ago, and were advised to wait another two weeks. As I have not received it yet, I am reaching out again to request a copy of my T4A as soon as possible. Colette Rioux Date of Birth: 17 August 1[redacted], Ch. Sainte-Marie Saint-Polycarpe Quebec J0P1X New Phone Number: [redacted] Please assist with this matter as it has been challenging to reach you by phone. Email: [redacted] Thank you.

Hello, I am contacting regarding a refund related to my [redacted] taxes. I received an email indicating it was ready, but unfortunately, I missed the deadline for direct deposit. My name is Bernard Jess and my social insurance number is [redacted]. Using TurboTax, I filed both my and my wife's [redacted] tax returns, but Revenue Canada did not accept them. I was unaware of the issue and after trying to resolve it with TurboTax, I ended up mailing our returns. My wife received her refund without any problems. Additionally, Health BC requires a copy of the Notice of Assessment/Reassessment. Any assistance in securing my refund and correcting our Fair PharmaCare deductible would be greatly appreciated. Thank you, Bernie Jess

In a Family Law conflict with my estranged spouse, all my assets were seized and sold during a Pretrial and Prejudgment situation due to what I believe are "Lies of Omission" by a lawyer. Ex parte communication and withheld documents have added to my distress. I am unsure of the whereabouts of over one million dollars proceeds from the sales, whether they are accruing interest, or how to manage the capital gains taxes he has incurred, jeopardizing my children's inheritance. I am also struggling to address the tax implications resulting from his actions, leaving me unable to hire a Forensic Auditor to investigate what seems like a crime. Despite a scheduled Summary Trial in May [redacted], the lack of funds from the sales has left me homeless after he disposed of my solely owned inherited farm and the home I constructed. Communication with him is nonexistent, complicating matters further, especially during tax season. Despite reporting the lawyer's misconduct to the Edmonton City Police and the Law Society, and encountering difficulties securing legal representation, I feel abandoned by the legal system.

I need some clear advice as I accidentally overcontributed to my RRSP at the end of last year. When I noticed this two weeks later, I contacted the insurance company. They advised me to withdraw the excess funds, but when they returned the money, they deducted taxes, assuring me it would be refunded when I file my tax return for [redacted] using forms T746 and T4RSP. Today, while trying to file my taxes, my accountant mentioned that a tax waiver form (T3012A) should have been completed to avoid the tax deduction on the overcontribution. After contacting the insurance company again, I was told this is not the correct procedure. I am perplexed as I am unfamiliar with the Canadian tax system. The withheld tax is significant (around $[redacted]) for me as a salaried worker. I still have the withdrawn amount and I am unsure of how to proceed with my taxes this year. I appreciate any help.

I am having trouble accessing my CRA account. I received an assessment in the mail instructing me to repay $[redacted].00. Additionally, I have been asked to repay $[redacted].00 in CERB benefits from two years ago. The phone wait time exceeds my lunch break at work, and I am feeling upset and confused by these requests. Initially, I thought it might be a scam. Please assist me in accessing my account so I can review all the details and understand this situation better.

I am having trouble accessing my CRA (individual) account due to receiving the error message CER.[redacted] stating that the information entered in one or more mandatory fields is incorrect. Despite inputting my correct username and password, which I have noted down, I encountered security questions that were not from my previously chosen set from a year ago. I proceeded to answer them. I have reviewed the guidance on using Multi-factor authentication for CRA sign-in services, but I am uncertain about the next steps.

I am trying to make changes to my tax returns for [redacted], [redacted], and [redacted], as well as for my deceased husband’s returns. I need to update disability tax credits, move TFSA funds, and update the address. I have been attempting to do this over the phone but have faced long wait times averaging 35 minutes. Moreover, the call quality is poor, and we frequently get disconnected. I'm looking for alternative ways to resolve these issues efficiently.

My late husband, André Proulx, 75 years old, of [redacted] Careau Quebec G1P 2R2, passed away on August 6, [redacted]. As a result, he did not receive the payment scheduled for August 15 for individuals aged 75 and older. Although his Social Insurance Number has likely been canceled, it is still listed on the T4 and amended T4 forms related to this payment that he never received. I kindly request that you rectify this issue and send a corrected T4. Please note that I am his spouse and the executor of his estate, and I need to file André Proulx's tax return and estate report soon. The house has been sold, and my updated address, [redacted] Brunswick Blvd, apt. [redacted], Pointe Claire, H9R 0E3, has been on file for a while. Jacquesaine Dionne Proulx

To whom it may concern, I am concerned about potential misconduct within the Veterans Food Bank of Calgary's Board. In [redacted], it was observed that the Operations Manager, Donna Boechler, allegedly took gift cards from the facility and placed them in her purse instead of the organization's safe. Despite being made aware of the theft, the board members, including President Allan Reid and Treasurer Luis Garcia, did not take appropriate action. This lack of response is troubling, especially considering Allan Reid's comment that addressing the issue could impact donations. Additionally, I discovered that a board member had their mechanic's bill paid by the organization, which raises further questions about financial management. As a former Operations Manager at the Veterans Food Bank of Calgary, I was taken aback by the decision to hire a General Manager without proper procedures being followed. Given these concerns, I urge the CRA to conduct a Forensic Audit to ensure transparency and accountability. Sincerely, D. Green

My 89-year-old Mother-in-Law needs assistance with her taxes and has asked me, her Son-in-Law, to be her representative. The option provided by the CRA through "My Account" requires her to have an account, which she doesn't possess due to being computer illiterate. Another option was mentioned, but I'm unsure about its process. Here is a paragraph explaining it: "If you are an individual and not a business, you can authorize a representative without using the "Confirm my Representative" service in My Account. Instead, you must furnish your representative with information from a notice of assessment issued to you at least six months ago. When your representative submits the authorization request, they should provide this information. If you opt for this choice, the CRA may call you to verify the request." I have her Notice of Assessment from this year, but I'm unsure how to initiate the process on her behalf. When I logged into my CRA account, I couldn't find a link apart from adding a representative for myself. Any help would be appreciated. Thank you in advance.

This morning, I tried to log into my account and received an email from CRA about new online mail waiting for me. During the second part of the authentication process, I usually receive a text with a code on my cell phone. However, due to cell service disruptions on July 8th, I didn't get any signal. I attempted to request the code multiple times and even tried an automated phone call, which resulted in me getting locked out. It was only when I arrived at work that I found out about the cell tower issue. I need access back to my account as my tax return is stored there, and all I have is a copy of my [redacted] T4 from work. I also have important dates related to financial transactions handled by CRA.

My name is Sharon G.E, originally from Toronto. I relocated to Florida after marrying a U.S. veteran during a visit to relatives in church. Recently widowed after an 11-year marriage, I find myself in distress. My computer has malfunctioned, leaving me unable to file my income taxes. Seeking assistance by reaching out to Sudbury for my CPP & OAS income information. I am struggling alone in Florida, facing health issues like high blood pressure that led to multiple hospital stays. I worry about receiving my July pension and ensuring my financial stability. With a cottage at Braeside Christian Camp in Paris, Ontario, which I haven't visited due to my late husband's illness, I am eager to settle my taxes and plan to return to Canada once I sell my current home. I am hopeful someone can contact me at [redacted] or via email at [redacted] Thank you for your attention and assistance. Sharon G.E. residing at [redacted] Cheri Dr. Auburndale, Florida [redacted].

I am in Florida, married for 11 years to a Vet who recently passed away. My computer broke down in February, and I am currently using my husband's computer, which has connectivity issues. I am facing a real challenge as I need to file my Income Tax but cannot access my Pension Amounts from last year online. My SIN # is [redacted]43. My previous address in Canada is my cottage at a Christian campground in Paris, Ontario - [redacted] E. River Rd., Paris, Ontario. I am unable to log into my last year's account online, and the website where I did my Income Tax seems to have vanished. I have been hospitalized three times in the past two months due to a heart condition. I wrote a letter to Sudbury, ON requesting a mailed package to file my taxes and to obtain my Income from CPP and OAS from last year. My current address is [redacted] Cheri Dr., Auburndale, FL [redacted]. My phone # is [redacted], and my date of birth is November 5, [redacted]. I am 78 years old. I received a letter stating that OAS will increase by $[redacted] in July. Please email me at my husband's email since I cannot access mine at [redacted] I am unable to remember my email password. I am desperate for assistance on how to file my Income Tax since I do not recall last year's income and cannot access my previous account.

I am a Canadian living in Florida and I am trying to file my income taxes. My husband, a veteran, passed away at the end of February, and I need his July pension information. Dealing with his death has been very difficult, and I have been hospitalized three times for heart issues. I've requested a tax package from Sudbury to help me through this process since my computer is not working. Unfortunately, I can't access my account to see my income from last year. The online platform I previously used seems to be unavailable. I feel lost and overwhelmed by all of this. My name is Sharon (S.E.), and I was born on November 5, [redacted], making me 78 years old and struggling with my health at the moment.

I recently received an email from the CRA mentioning a Notice of Collection, but I am unable to view the attachment or any other content related to the notice. There is also a mention of climate, which confuses me as I have not received any prior communication regarding collections or climate issues. It would be very helpful if a physical letter could be sent to me to clarify the situation. My SIN is [redacted] [redacted] [redacted] and my name is William Severson.