Callaway Golf Company Customer Service Issues

I purchased an ORG-15 golf bag on August 6, [redacted], for 2-day shipping to play at Pebble Beach. After calling on August 9, [redacted], because it hadn't shipped, a representative assured me it would be overnighted to the Inn at Spanish Bay, where I was staying. Unfortunately, it only arrived on my last day there. The delivery was also complicated by a misspelled last name, requiring a search by my first name. This experience was very disappointing, and I hope for some resolution to consider buying from your company again and recommending it to others. My order number was [redacted], and I go by Ronald M.

Good morning, My name is Jamie Clark, I am 17 years old, a 7.1 handicap golfer from England currently living in the Canary Islands on Lanzarote. I have been playing golf for nearly two years now and have had success in competitions, lowering my handicap from 36 to 7.1. I was recently approached by the Spanish golf federation to represent Lanzarote in tournaments, with them offering to cover my travel and accommodation expenses. I have been participating in various championships and spend a lot of time practicing at Costa Teguise Golf in Lanzarote. I dream of being sponsored by Callaway to represent their brand during my golf journeys across Spain and beyond. I am fluent in English and Spanish, which could benefit Callaway in expanding their market. Thank you for considering me for sponsorship. Address: Las Palmas Lanzarote Costa Teguise [redacted] Calle los pinos B1 Thank you for your time. Yours sincerely, Jamie Clark

In [redacted], my son passed away, leaving behind some golf equipment, including a pair of Callaway Golf Shoes from the CG Collection. I recently wore them for the first time and was shocked when the soles on both shoes detached. This was unexpected, as I have never had golf shoes fall apart like this before. These shoes have sentimental value as they belonged to my late son. I am wondering if it is possible to have them replaced. I have photos of the damaged soles and shoes for your reference. I appreciate your attention to this matter and look forward to hearing from you.

I purchased a MACK DADDY 4 CHROME sand wedge for my husband for Father's Day. I ordered it on 6/11 with UPS NEXT DAY AIR shipping but we still haven't received it. I wasn't informed about any backorder or issue. After calling twice for updates, I was told the club takes longer. I received a refund for the shipping, but I'm still waiting for any communication regarding the order. I am extremely frustrated.

Dear Sir/Madam, I am the owner of a Big Bertha driver with a 10.5 loft and a regular flex. Approximately a week ago, while playing golf, the crown of the club came off and cracked at the back end of the clubhead. I have photos to illustrate the damage. As shown in the pictures, I am an 18 handicap player and do not hit the ball on the top of the clubhead. I kindly request a replacement for my driver because the damage occurred during normal play, not due to mishandling. I have been a loyal Callaway customer for over 15 years and have registered my clubs as advised under the name Vicente Kaw at [redacted] Wellington Drive, Middlesboro, Kentucky [redacted]. Unfortunately, I am unsure which email address I used for registration, whether it is [redacted] or [redacted] Please advise on how I can share the pictures with your customer service department.

While golfing today, my Callaway Rogue club's shaft broke near the grip during my swing. Surprisingly, as I have a stiff shaft and a swing speed of [redacted], I did not anticipate this happening. I always believed in Callaway's quality and did not expect issues. Can I get a replacement shaft directly from the factory, but in an extra stiff option? Thanks, Dylan W. Email: [redacted] Phone: ([redacted])-[redacted]

I am requesting an update on my [redacted] Mavrik Driver warranty return processed by Golf Galaxy in Henderson, Nevada. I reported a vertical crack across the face of the driver occurring during regular play, making repair unfeasible. Despite the issue seeming straightforward for resolution (replacing the head and returning the club), Golf Galaxy informed me today that it may take an additional 2-3 weeks for a resolution. This delay is frustrating, especially as I play golf 5-6 days per week, leaving me without a driver for nearly a month. I am a loyal Callaway customer but may need to reconsider my future purchases. In my previous role as an executive at a $7B company, our customer service responses were always prompt and courteous. Given the significance of the downstroke for the Mavrik driver, I believe I should receive better treatment and a proactive response without further delay. Sincerely, R.A. Lundman [redacted] Fountain Grove Street Henderson, Nevada

Please could you provide an update on the status of the warranty return for my [redacted] Mavrik Driver? I recently initiated the return with Golf Galaxy in Henderson, Nevada on February 22nd due to a crack in the driver head. Unfortunately, the repair is not feasible, and I am in need of a replacement head promptly. Despite this seemingly straightforward request, I was informed today by Golf Galaxy that it may take an additional 2-3 weeks for a resolution. As someone who plays 5-6 days a week, I am disappointed by this delay and the prospect of being without my driver for such an extended period. Having been accustomed to efficient and courteous customer service during my time in an executive role at a large company, I am surprised by the lack of urgency in handling this matter. Given the importance of the Mavrik driver's performance to my game, I kindly request an expedited process for my replacement head. Thank you for your attention to this issue. Warm regards, R.A. Lundman

I need to reset the password for My Caddy. Please send the reset link to [redacted] Going forward, please send emails to my Gmail. My employee number is CA023377, and my name is Shelley Mitchell from Callaway. I also require the discount code for Callaway Apparel. I can't purchase products at the moment. I need to access My Caddy for my PTO and floating holidays status. Thank you for your assistance. I anticipate receiving the reset password link soon. Kindly utilize my Gmail for all future password communications. Thank you for your prompt attention.

I want to bring to your attention the retail source of your products. I recently ordered a set of Apex irons, despite the unusually low price. Enclosed is the email correspondence with the distributor. I took the bait, like a big fish. At 80, I thought it was time to upgrade to Callaway irons, maintaining my 7 handicap with a budget set. Regrettably, it didn’t live up to expectations. Thankfully, I received a refund through PayPal. I don’t blame you, but it tarnishes your brand's reputation. I simply needed to vent. Dick Gilbert Email correspondence: From: Samantha Lopez Date: Tue, Aug 31, [redacted] at 2:37 AM Subject: Re: Callaway Mavrick irons To: Dick Gilbert You need to file a dispute with PayPal for a refund. Our irons are currently out of stock, and I apologize for the inconvenience. Dialogue excerpt: From: Dick Gilbert I entered order number [redacted] and my email [redacted] but encountered an issue. We are at our summer home presently and wanted to know when the golf clubs would be shipped. Please advise. Thank you.

Hello, I purchased the Apex Dcb irons (4 thru A wedge) on May 16th. Since changing my email address, I am unable to track my shipment since I do not have the order number. My previous email was forman @twc.com, and now it is formanje9588@ gmail.com. My name is Joe Forman, and you can reach me at [redacted]. It seems like I should have received my order by now. Can you please send me the order number via text or email? Thank you.