Busch Gardens Customer Service Issues

I made a Memorial Day reservation using my platinum pass and a guest pass, which didn't scan. Guest services informed me that my platinum pass had been inactive since April. I couldn't get a refund for the parking fee since my pass was inactive. Trying to reactivate it at Adventure Island Guest Services proved difficult as there was no NFC scanner, and I didn't have my physical card on me. The representative couldn't manually type in my card number due to security policies. This led to me paying $25 for parking and having to buy tickets for myself and my friend, costing a total of $80 plus the parking fee. I'm seeking refunds for the parking and tickets, as well as assistance in reactivating my platinum pass. My name is C. Smith. Please contact me at [redacted] or email me at [redacted] Thank you.

On May 31, [redacted], I purchased 3 fun cards online. However, during the ordering process, the transaction was finalized prematurely, charging my credit card $[redacted].96. The cards I received had incorrect names, so I contacted customer service by email to rectify the issue. They responded promptly the next day, sending me new fun cards with the correct names. To my dismay, I noticed another charge of $[redacted].96 on my credit card on June 1, [redacted], immediately after the names were corrected. When I called customer service and provided my order number, the representative denied the duplicate charge, accusing me of lying. This situation has left me unable to pay my rent, and despite showing evidence of the charges with separate confirmation numbers, Busch Gardens is refusing to refund the duplicate payment. I am distressed by their lack of assistance and the financial strain this has caused me as a single parent. Any guidance in resolving this issue would be greatly appreciated.

On June 6th, I placed an order on the Busch Gardens website for tickets, aiming to purchase 4 Half Price Admission Tickets, 4 Meal Passes, 4 Quick Queue Passes, & Parking. Unfortunately, I mistakenly bought 4 Meal Passes, 4 Quick Queue Unlimited Passes, & Parking. I misunderstood the Quick Queue pass as including park admission. I kindly request Busch Gardens to adjust my order by charging me for the half price admission tickets and changing the Quick Queue Unlimited Passes to the regular Quick Queue Passes, even if it will cost more. I am aware that my current order doesn't include park admission. Despite emailing immediately and calling daily with no response, my order # is [redacted][redacted].

I have been attempting to reschedule our quick queue passes, but have been unsuccessful online. I have been unable to speak with a representative despite multiple attempts over the phone and through email communications. The lack of response from them is frustrating, especially when they attribute it to the pandemic. It's disappointing that I may not be able to change the date or receive a refund. Visiting their location in person seems to be the only reliable option for assistance. The customer service experience has been subpar, leaving me dissatisfied with their handling of the situation.

During our visit on Memorial Day Weekend, we encountered issues with our all-day dining passes. Guest services re-issued them, but it caused delays as there was only one line open with a long wait time for food. Some food locations ran out of items, leaving us with limited options like just ice cream. This affected our park experience as we missed out on attractions due to waiting for meals. I contacted Kristen on June 9 and provided details on June 10, but have not received a response. The outsourced customer service has been unhelpful and misleading about wait times; for example, I was told a supervisor wait would be 29 minutes but it turned out to be over 2 hours with no resolution. Sent from my iPhone.

The email I received indicates that I can bring a friend to Howl-O-Scream with a free bonus ticket, but I couldn't find where to redeem it online. I called customer service and was informed I could only redeem it in person, contrary to what the email stated about online redemption. I am currently waiting to speak with a manager for clarification. I would like assistance to redeem the ticket online and hope for more accurate offers from Busch Gardens in the future.

Hello, I have tickets for Suns Tours 3-day with meals. My family and I plan to go to Busch Gardens on December 31, [redacted], and celebrate New Year's in the park. Do we need to make a reservation for that day to enter on December 31? There are 6 people in my group. I have already reserved a scooter for my husband on December 31, [redacted]. Everything is ready, but I just need clarification on whether I need to call to reserve entry for December 31, [redacted], for Busch Gardens. Thank you!

I hold a platinum membership and rely on a service dog. On the Bush Gardens website, it states that service dogs are permitted. However, upon arrival today, I encountered a guard named Adrian who informed me that service dogs are not allowed. Adrian not only insisted my dog wait at the gate but also spoke rudely to me. He unexpectedly questioned my health situation and the necessity of my service dog, which I found invasive. It is New Year’s Eve, and being separated from my dog is distressing. If I am unable to have my service dog accompany me, I am contemplating canceling my membership. How should I proceed in this situation?

Upon arrival at the park, my elderly parents, along with my aunt and uncle, were excited to enjoy the train ride and other attractions. Unfortunately, my uncle, who has Parkinson’s disease, couldn't partake in the rides. Despite expressing their enthusiasm to a vendor at the gate, they were not informed that the train was closed. Upon entering, they discovered the closures and decided to leave. I reached out for a refund, only to be told they couldn't receive one since they had entered the park. This lack of transparency feels like a misleading tactic. My attempts to communicate with customer service have been met with silence, which is disappointing.

I visited the Busch Gardens website last night to register for the Florida Preschool Card and purchase two Fun Card tickets. I thought I completed everything, but when I tried to share the information with my family, I realized that the order was not processed. The tickets were still in my cart, but the Florida Preschool Card information was missing. When I tried to redo the process, the card was no longer available. Now, I have 11 family members with tickets and one 4-year-old without a ticket. Today, I called customer service twice. The first call was disconnected after a 30-minute hold. The second time, they couldn't help and I requested a manager. I was promised a call back, but no one reached out. After multiple attempts with no resolution, I am still seeking help as our family trip is planned for April 7-10.

I would like to share my recent experiences at Busch Gardens in hopes of improvement. We have visited four times this year and each visit has left us disappointed. Initially, when there were minimal attractions and shows, we understood it was early in the season. However, on subsequent visits, we faced roller coasters shutting down, concerts canceled due to weather, and even the tram not running, causing us to walk a long distance for parking. Despite the frustrations, we would appreciate any gesture to make up for the inconveniences, such as tickets to Christmas Town or improved parking arrangements on tram-less days. As long-time season pass holders, these recent letdowns have been unusual and I wanted to share my feedback. Thank you for your attention. - Vickie S.

Good morning, on 06-12-[redacted] I bought 1 glass which was invoiced to me at 20.00. I hadn't noticed there were promotions on prices. I spoke with the girl through a translator that I wanted the promotion of 3 glasses for 17.00, and I made another purchase for the promotion. Now, upon reviewing my bank account, she invoiced them at individual price, debiting 54.00 from my account. At the time, she told me she couldn't provide a receipt, hence, I decided to write. If it is a promotion, why were they invoiced individually? I would appreciate it if you could check and apply the promotions correctly, and not invoice items without offering the best promotion to the customer.

Back in December, I reached out to Bush Gardens regarding the lineup for the Stanley Theater in January and February. Your representative and the email response both confirmed there would be no concerts this year at the theater. The Stanley Theater shows are the main reason my family and I purchase passes every year. We were willing to buy the passes at a lower price if we were given the correct information. Unfortunately, after 15 years of attending, this is the first year we will not be going. Considering we were given incorrect information by your staff, I believe there should be some resolution to this issue. I've also informed friends of the situation, and they share the disappointment as the concerts are the main attraction for us.

Hello, I bought two Busch Gardens tickets on January 17th for my husband and myself. I thought I stored the confirmation email in a specific Gmail folder, but it seems to be missing. I found tickets for my daughter's family and our hotel booking instead. I used a credit card for this purchase and will double-check to ensure the transaction went through. Though I'm quite certain, I encountered this issue for the first time. If possible, please locate my tickets and resend them via email, I would greatly appreciate it. The tickets were bought for two individuals with initials J and D, and last name with initial L. Thank you in advance. Have a wonderful day or night. EDIT: Upon checking, I did use my credit card for the purchase. I will contact them during business hours tomorrow. This forum was the first place I found to address my concern promptly, but I will also explore the Busch Gardens website for assistance. Thank you for your help.

I purchased three tickets to Busch Gardens through the app, but the payment did not go through. So, I bought the tickets on the website, successfully received a confirmation email, but I also noticed that I was still charged for the unsuccessful app transaction. I would appreciate your help in issuing a refund for the duplicate charge.

I need assistance with getting a refund. My pass expired in May [redacted], but in June, the bank deducted $[redacted].75 twice, on June 1 and June 30, even though my membership fee was $70. If I don't receive a reimbursement, I will have to cancel my subscription due to this unauthorized charge after terminating my contract. My name is Dunieski Rodriguez, and you can reach me at [redacted].

I need assistance with getting a refund for double charges made to my account in June. My membership should have expired in May [redacted], but I was charged $[redacted].75 on June 1 and June 30 instead of the usual $70. If this issue is not resolved, I will have to cancel my subscription due to unauthorized charges after the contract ended. My name is Dunieski Rodriguez, you can reach me at [redacted].

I am having trouble accessing my membership account because my original email has been changed to an alias Microsoft account linked to an old address. I need help to regain access to my membership account to check when I bought my annual passes and claim the initial rewards and benefits that I haven't received yet. My first visit was in April or May, and I was unsure how to claim my rewards then. I bought 2 annual passes and I think I was supposed to get 2 free tickets and Busch Gardens money vouchers, which I never received. I am asking for help to receive these benefits and guidance on how to reset my email account to access my membership.

During our recent visit to Busch Gardens with two friends, we experienced a ride where we weren't securely strapped in, causing us great concern for our safety. Despite our attempts to seek assistance and address the issue, we received no resolution. Communication attempts to voice our worries have gone unanswered. While we enjoy Busch Gardens, we are hesitant to attend Howl O Scream with our friends if ride safety remains a concern. How can we ensure a safe experience?

A month ago, I went to the Busch Gardens office for a refund. They said they could refund me to a Busch Gardens card, but I insisted on having it deposited to my debit card. They gave me a case number and said they would call within two weeks, but to date, I haven't received any calls. I've been trying to contact the office, but I still haven't been able to get my refund.