Bumble Customer Service Issues

I am incredibly frustrated by the lack of customer service efficiency. I have emailed multiple times about specific issues, yet once again, a message failed to go through, and my match disappeared. Could someone please get in touch with me to review my account before I decide to delete it and share my frustrations on social media? This situation is unacceptable, and I'm feeling very frustrated with the lack of support.

I signed up for Bumble but decided it wasn't for me, so I set it to cancel after my one-month subscription ended. However, they charged me for another month even though I don't use the site. I want my account deactivated and a refund for the unauthorized charge for the month I didn't agree to. I hope we can resolve this. I'm on a limited budget and I don't want to pay for something I don't use. Thank you, Anthony M.

I am concerned that my account may have been compromised or restricted due to a false allegation of abusive behavior. Despite having positive interactions with the majority of members and receiving compliments on my unique approach, it seems that a few individuals may have taken offense to being declined and sought to harm my reputation. I urge you to thoroughly review these exchanges to understand the context and tone, as I believe these complaints stem from personal issues rather than legitimate concerns. By relying solely on these complaints, you may be preventing meaningful connections from being made. I have had minimal phone conversations and most men provide their contact information quickly, indicating mutual interest. I request a prompt investigation into this matter and appreciate your attention. Thank you, Marina.

I recently joined Bumble on August 4th as a mature, professional woman. I have a strong online presence on Facebook, Instagram, and LinkedIn. To my surprise, only three days later, I received an email stating that my account was blocked due to alleged inappropriate behavior. I have had minimal interactions on the app, with all communication being respectful towards men. I suspect this may be due to a couple of individuals feeling rejected after I decided to end communication. Given my expertise in healing arts and life coaching, I often encounter individuals struggling with low self-esteem and emotional challenges. Perhaps some men misunderstood my intentions of seeking friendship rather than dating on a platform that promotes both. I would appreciate it if this matter could be reviewed.

Hello, I am feeling super stressed and really need to access my account! My name is Joelle Busman, my phone number is [redacted], and my email is [redacted] I am currently in Asheville, NC, in the mountains with really bad service and Wi-Fi, which is making everything more confusing. I forgot my Bumble password and although I already have an account set up, the application keeps asking me to rebuild my profile, which I do not want to do. I just want to recover my old profile! Whenever I try to log in, the application defaults to connecting to my Facebook page, and then it seems like it's glitching and not actually logging me in, which is extremely frustrating. Is there any way you can assist me in retrieving my password? I have clicked on "forgot password," entered the text code multiple times, but it's still not working. I have downloaded and deleted the Bumble app about 10 times now, and it's really pushing me to my limit. Can you please help me out and let me know my password? It would be greatly appreciated! Thank you for your assistance! Joelle P.S. If you need to verify that I'm a real person, you can find me on Instagram @iobabezz. Please, help me! Thank you!

Hello, I recently started using Bumble, and yesterday, I accidentally purchased an expensive membership due to a mishap with the app interface. I wasn't prepared to commit to a membership yet as I had just begun using the application. I would appreciate assistance in obtaining a refund for the unintended purchase. The situation is quite distressing for me, considering I wasn't planning on buying a membership and hadn't even familiarized myself enough with the app to consider such a purchase. Any help to rectify this would be greatly appreciated. My AppleID is [redacted], and the receipt number (if accurate) is MN6HS7VS3N.

I previously reported an issue with my account (email- [redacted]) stating that my location was showing as Los Angeles. After following the suggestions on Facebook and reading the FAQ section, I logged out of Bumble, logged back in with my Facebook account, and now I have lost all my contacts and messages. This is frustrating! Furthermore, I have purchased Bumble Boost until it renews on August 29th, but it's asking me to purchase again and won't associate with my updated Facebook account. Even setting up auto-renewal doesn't resolve the issue, and I can't access the features I paid for. This problem has persisted for several days. I request resolution for this issue. Please update my Bumble Boost to link with my updated Facebook account under the same email [redacted] (Apple ID) and credit me for the days of service I am missing. Thank you.

Hello, I am reaching out to inquire about the possibility of recovering a deleted Bumble account or accessing transcripts of past messages. Recently, my account was unintentionally deleted, and I am eager to retrieve it, specifically for personal and professional purposes. The email associated with my account is [redacted] In my attempts to recreate the account, I encountered difficulties using the same email. The profile contained various photos, was verified, and listed my age as 20. I have tried contacting support through the website but have not received any confirmation of my request. I appreciate any guidance or assistance you can provide. Thank you, Donte Paris

I was recently charged $79.99 by Bumble for a service I did not intend to purchase. The app runs pop-up ads while scrolling, potentially leading to users mistakenly tapping the order button. After accidentally purchasing the item, I immediately contacted Bumble via email but have only received automated responses promising a reply within 48 hours. Despite emailing daily, I have not received any assistance, and the charge remains. This lack of customer service is truly disappointing. Upon visiting their Facebook page, I discovered other users with similar experiences. This situation is concerning as it seems like they are taking advantage of customers.

I am curious about how the location feature works on the app. When a user's profile shows their city and how many miles away they are from me, I wonder if that means they are currently using the app or if it displays their last logged location. Understanding this is important for my safety as a woman. Certain users have appeared to be extremely close to my location, and I want clarity on how the distance tracking functions. Sometimes it only shows the city, while other times it shows both the city and the distance. I seek clarification on the distinction between the two display options.

I recently upgraded my service on Bumble BFF for $79.99 on Aug 30, but unfortunately, I didn't receive any new BFF connections. On the same day, I requested my account to be deleted through email, and followed up with a second email the next day. I am seeking a refund of $79.99 because I promptly asked for it on the day of purchase, noting that I didn't benefit from the service and have since deleted my account. Despite receiving an automated response, I haven't heard back about the refund. I am hoping to receive the refund to my credit card ending in [redacted]. My name is Helen Foessett, matching my Bumble profile, and my email is [redacted] Please confirm the refund process and account deletion via email, and specify when I can expect to receive the refund. My phone number is [redacted]. If I don't receive a response, I will escalate this matter to the Better Business Bureau.

Hello. About seven months ago, I created a Bumble account under the name Dennis. Despite deleting the account from my Apple iPhone, which had the Bumble app installed, I have been informed by others that my Bumble profile picture and account are still visible on the Bumble site. This is concerning as I took steps to delete it seven months ago. I had received a message from Bumble acknowledging my account deletion. I would like my Bumble profile and account to be permanently removed from the Bumble website and servers to ensure that it no longer appears publicly. I am quite distressed by this situation, as the account should have been deleted earlier, and this oversight is impacting my privacy. Kindly delete my profile and account from your servers promptly and send me a confirmation email once this action has been completed.

My account was illegally created and used to access my bank. There is no contact number available to reach out to, but I have informed the bank to halt the payment, even though it had already gone through. This situation must be resolved promptly, and the payment should be returned to the account you breached. The bank is aware and anticipates the payment reversal within 24 hours. We refuse to pay for a service we neither used nor approved and will escalate this if not corrected promptly, despite being familiar with the refund policy. The unauthorized access to our bank account by your agency must be rectified swiftly without us needing to further investigate, just as other entities involved have already done.

I would like to report an incident involving a fake profile. Someone named Matt, who claimed to be a pilot from Colchester, had been chatting with me on the app. After exchanging numbers, he called me a few times and seemed nice and genuine. He offered to treat me to a massage and sent a man named Steve to my house on Friday, September 21st at 2pm. I later realized that Steve was actually Matt, as I recognized his voice, and he was not a massage therapist. Unfortunately, I was sexually assaulted. I have contacted Essex police and discovered that this man is actually Peter Ferguson, who has been charged with 3 counts of sexual assault. I'm sharing this to warn other women and request for him to be removed from the app. Please reach out if you require more details. - Beth

I had an old Bumble account with a subscription in May. I accidentally deleted the app when my phone froze. After creating a new account with the same email, my subscription did not transfer as expected. The new account showed no connection to my old one, including the subscription. I reached out to Bumble's online support, and they directed me to Apple since the subscription was made through an iOS app. Apple couldn't find any record of my old account or subscription. I'm currently working with my credit card company to resolve this. It would be much appreciated if Bumble could halt the payments for a service I no longer have or use.

Hello, I hope you are well. I would like to share an issue I've encountered with using the Bumble app. I have been using Bumble for a few months now and recently matched with an individual who goes by the name "Nick Diaz." Unfortunately, after several attempts to request photos from him, he consistently dodges the question and changes the topic. Initially, I overlooked this behavior but now, whenever I ask for a photo, he claims he will send one when he gets home. This has led me to suspect that I may be a victim of a catfishing scam. Could you please verify the authenticity of his account and confirm if his name is truly Nick? Despite attempting a Google image search, I have been unsuccessful. Your assistance in this matter would be greatly appreciated, as I have been losing sleep over this. Kindly keep me updated. Thank you.

I attempted to delete my accounts as advised by customer service to reconnect it to my paid membership using my Facebook login. However, now when I try to connect using Facebook, it keeps looping back to the Bumble login page. I am left with no option to connect my paid membership to my phone number, which is the only alternative to using Facebook login on the Bumble app. I have not received any helpful responses from customer support, despite replying to their emails. If this issue is not resolved, I will have to report this unsatisfactory customer service. I can be reached at [redacted]. Thank you. - Amanda B.

Hello everyone, I'm writing on behalf of my friend, Ben, who has been using Bumble for quite some time. Ben is a remarkable individual with an impressive educational background and a great personality. Unfortunately, he recently had his account banned without any clear explanation, which has left him puzzled and frustrated. As a lawyer, he carefully reviewed the terms of service and is unable to identify any violations. I came across an article discussing how Bumble handles account bans and provides reasons when requested. Understanding the cause of the ban would be greatly appreciated as Ben is eager to learn from any mistakes and potentially improve his experience if given the chance to return to the platform. I am not requesting for his account to be reinstated, but rather seeking clarification to assist him in future interactions. Your understanding and assistance in this matter would be highly valued. Should you require it, his email for reference is [redacted] Thank you for your attention to this issue. Sincerely, Dr. Yermie Cohen, MD

I connected with a guy on your website and we planned a date. I shared my phone number and then deactivated my account three or four days ago, worried he wouldn't see my message. But now I realize our conversation might have been pushed down and he might think I unmatched him out of disinterest. I made a new account hoping to match with him again, but I read in your terms that I could restore my old account within thirty days of deactivating. Can you assist me with this? Thank you! -Sophia

I signed up for a 2-week free trial on Bumble App, but after approving what I thought was a charge following the trial, I discovered I had actually been signed up for a 3-month subscription. When I tried to cancel to avoid auto-renewal, I encountered an error when submitting my complaint due to an alleged incorrect email address, which is the only one I have used for years. I feel deceived and just want a refund if I have been misled into a payment.