Bulbs.com Customer Service Issues

Miss Ceridwen Smee wrote on Sep 25, [redacted], expressing her concerns as a Bulb customer. Addressing her challenges with mental health issues and being classified as a vulnerable adult living independently, she detailed her difficulties with gas meter debt and a lost prepayment gas card. Highlighting her urgent need for assistance, she requested a new gas card and asked for a credit top-up on her gas meter due to her cold home. Miss Smee shared her contact details and issued a polite request for support from the energy provider.

Hello, I recently moved into a new place with prepaid electricity and gas meters. This is my first time adding credit to the meters using the key and card. When I transferred around £5.10 for electricity and £6 for gas, I noticed a deduction. Before transferring the credit, the electricity meter showed a debt of £5.10 and had the letter 'E' flashing. I am confused about why the deduction occurred. Can someone please explain this to me?

I recently switched my electricity provider from Bulb to So Energy, and I received notice that my account is in debit by £[redacted]. It seems that my bill was calculated based on meter readings from [redacted] without considering the £[redacted] repayment agreement due to a meter issue. I kindly request assistance in resolving this matter and ask that no payment be taken until it is resolved. Thank you for your help. - Elizabeth H.

I moved into the flat on May 30th and moved out on June 30th. My estimated bill was £61.95 per month, so I paid that. However, when moving out, I received a final bill for £[redacted].18, which seems incorrect. According to the smart meter by Bulb, we never exceeded 13kWh/day, so I'm confused about why the bill is so high for only 32 days. I spoke to a colleague on June 30th, and she instructed me to provide the two-rate meter reading. I promptly sent a picture of it to Bulb. Today, I received a bill for even more, now showing £[redacted].22 to pay. It's not even winter, so our heating usage is minimal. My concern is that if the smart meter consistently shows less than £3 (less than 13kWh) per day, how can the amount be so high over 32 days? Please investigate this issue and resolve it promptly.

I previously had my electricity provided by your company. I rented out my house but have since returned to the property for about 6 weeks. I am currently in the process of selling the house, so I won't be staying much longer. I informed one of your colleagues approximately 6 weeks ago that I would be moving out. I provided a meter reading as requested and mentioned that upon selling the property, I would give Bulb a final meter reading and pay the remaining balance. However, I have recently received emails stating issues with my non-existent direct debit and have been charged an additional fine. I plan to settle the remaining balance once I sell the property. What should I do about these emails and the fine I've received? Regards, S.