Brussels Airlines Customer Service Issues

I urgently need to change my flight. I booked three flights for Mr. Amara Bangura through "asap tickets" from Freetown to Calgary, with layovers in Brussels and Montreal on July 21. Despite having all required documents, Mr. Bangura was denied boarding by a flight attendant for flight SN [redacted]. I need to cancel this flight and book a new one. "asap tickets" requires my written consent to proceed, and I have been trying to reach them by phone and email with no luck as of 5:15 pm Calgary time. Can I book an Air Brussels flight for Aug. 6? Mr. Bangura needs to arrive in Calgary soon to reunite with his family after a long wait, especially since one of his sons has health issues. It is crucial to meet the 72-hour COVID test requirement for the new flight. I appreciate any assistance in expediting this process. Thank you, Helen R.

Hello, I reserved my roundtrip ticket from Brussels to Vancouver for September 7th to October 8th on Edreams.com. However, I encountered an issue where I wasn't able to include checked luggage despite being told it was possible. As a result, I had to pay [redacted] CAD at Brussels Airport when flying with Lufthansa for one piece of luggage, one way. I hope to avoid this situation on my return journey. Could you assist me in adding one piece of 23kg luggage to my booking? My name is S. Derden, and my flight, SN9556 with a connecting flight SN9552, departs at 11am on October 8th from YVR. Any help would be greatly appreciated.

I had a recent experience with United Airlines flight from Chicago O'Hare on 9/3 and was denied boarding for an overbooked flight to Edinburgh. The agents mentioned that my COVID information was insufficient. They informed me that the next available Brussels Airlines flight to Edinburgh was three days later on Monday. To my relief, United Airlines managed to arrange KLM flights for me. Unfortunately, my luggage did not arrive with me as assured by both Brussels Airlines and KLM. Finally, my luggage was delivered on Tuesday afternoon, 9/7. During this ordeal, I had to spend $[redacted] on clothes, a cap, underwear, toiletries, golf club rental, golf balls, two cab rides, and an overnight hotel stay costing $[redacted] due to the late arrival in Edinburgh.

Ladies and gentlemen, I traveled on 25/09 and 14/10 with Brussels Airlines. Two things stood out to me on both trips. The lack of courtesy from the flight attendants. On the outbound flight: I asked for a blanket because I was cold, and was told they don't give them out anymore due to Corona. This isn't true because I received one on the return flight. Another thing: on 14/10 in Lomé, I was already on board but the plane hadn't taken off yet. I was very thirsty. I asked a passing flight attendant for service, and she directed me to the galley. I have traveled with several airlines including Sabena, and this is the first time I have been shocked by the service on board. I wanted to express this disappointment. Also, during the same flight on 14/10, I witnessed a rude exchange between a steward and a passenger.

Hello, I have a booking for two people with reference number NNUZDU traveling from Manchester to Tel Aviv on December 23, returning on January 3, [redacted]. Unfortunately, Israel has closed its borders, and there will be an update on December 22. It's highly probable that the ban will be extended. Even if it's not, the uncertainty, change in plans, and isolation will make this flight impractical. I am inquiring if it would be possible to get a refund due to circumstances beyond our control. Thank you. Ruth and Alex Kachani

I made a flight reservation from Manchester to Douala for April 25th, [redacted], returning on May 7th, [redacted]. The initial booking included an economy standard ticket with a 1×23kg baggage allowance for the outbound flight and an economy standard ticket with a 2×23kg luggage allowance for the return journey. I requested changes over the phone in March due to altered circumstances, but I have been faced with high prices each time, even after checking the prices independently. Customer service keeps mentioning a like-for-like ticket and emphasizes my existing luggage allowances. Despite my attempts, the airline's response has been delayed, with claims of attempted but missed phone calls. It is frustrating that Brussels Airlines has not been able to efficiently process my booking alteration, leading me to believe they may be purposely delaying to restrict changes closer to the travel date.

I am reaching out regarding a booking my son made for a return flight from Brussels to New York. Unfortunately, he mistakenly booked a business class ticket instead of economy. The ticket number for reference is KJLREL. As the ticket is non-refundable, we are kindly requesting your assistance to downgrade the ticket to economy class. We understand that a rebooking fee may apply. We would greatly appreciate if you could consider making this adjustment as a goodwill gesture to help my son avoid financial strain due to a simple booking error. Thank you for your understanding and we hope for a positive resolution.

Dear Brussels Airlines, On June 6th, I booked a flight for two people from Hamburg to Faro (via Munich) for June 23rd, only to realize immediately that I had made a mistake with the date. I promptly contacted Opodo to rectify this error. It was confirmed by Opodo via phone and email that the entire flight would be cancelled free of charge, including the return flight, and that I would need to rebook. The return flight is booked for October 7th. When can I expect to receive the refund? I would like to make a new booking but need the funds returned as soon as possible! Kind regards, Kristin Pötschke Passenger names: Kristin Pötschke Michael Zimmer Address: Lavaterweg 20c [redacted] Hamburg Germany Flight number and date: Brussels Airlines SN [redacted] Booking reference: QJD8N8 October 7th

On February 10, [redacted], our journey from Sierra Leone was delayed until the 11th at 2 am. Our flight from FNA was scheduled for 6 pm but we left Sierra Leone on the 11th at 2 pm due to an emergency landing in Spain. We finally arrived in Brussels on the 12th and missed our connecting flight to the US, resulting in staying overnight in a hotel and reaching the US on the 13th. I had to report the issue of missing my diabetes medication to a Brussels staff member, who instructed me to purchase it at a store due to the extra days of travel, causing me to go without it for two days. First Name: ISHA Last Name: MANSARAY Flight Reference Number: SN237 or SN238

On Sunday, July 31, [redacted], I am reaching out about my recent travel experience. My wife and I booked a double business class ticket from Tel Aviv to Brussels for a week in Belgium and the Netherlands. Our initial direct flight (SN3294) got canceled, and we were rebooked on a connecting flight through Rome (LY [redacted]). Despite the delayed arrival in Brussels, our baggage (LY611212) did not make it and stayed in Rome. The airline promised reimbursement for essentials we had to buy. After a few days of inconvenience, our luggage was located and delivered to Israel for our return. I have attached receipts totaling 1,[redacted].49 € for clothing, toiletries, and other necessities purchased during the ordeal. I am requesting compensation for the flight disruption and the lost luggage inconvenience. Please consider this matter for appropriate compensation. Thank you, Tamir Dagan.

Hello, I recently purchased tickets from Brussels Airlines for a four-leg flight from Tel Aviv to Edinburgh on August 23, [redacted]. The tickets were booked for myself, Einav Mandel, and Uri Mandel. The reference number for the booking is KGOYK7 and the ticket numbers are [redacted][redacted] and [redacted][redacted]. I received an email about flight changes today and have approved them. However, the new tickets only show a three-leg flight. I spoke to your customer service representative and agreed to the changes to be rebooked on Turkish Airlines. He mentioned he would email me the updated tickets, but I have not received them yet. I urgently need the correct new tickets as soon as possible. Please send them to my email address: [redacted]. Thank you, Einav Mandel

Hello, I am writing in regards to e-ticket number [redacted][redacted] for passenger H. and e-ticket number [redacted][redacted] for passenger S. We were scheduled to travel on 11/09/22 on flight SN [redacted] from Tel Aviv to Brussels with a connecting flight to Oslo (SN [redacted]). Unfortunately, the initial flight was delayed, causing us to miss our connection to Oslo and resulting in an overnight stay in Brussels. This caused us to forfeit the hotel fee in Oslo and miss our subsequent flight to Bergen. We had to incur additional expenses to rebook the flight to Bergen. We are seeking compensation for the financial losses incurred due to the flight delay. It's important to note that passenger S. is an elderly lady in her 80s, and these changes were particularly challenging for her. We appreciate your attention to this matter. Thank you -Liora H.

I have booked a flight with eDreams for a Brussels Airlines flight to Guinea Conakry on November 29, [redacted], with reference number [redacted]0. I mistakenly purchased two extra suitcases instead of one for this trip. I would like to correct this error and make changes. Could a Brussels Airlines agent please contact me at +49 [redacted] [redacted] or advise me on the necessary steps? I am also considering cancelling this trip due to several mistakes I have made. I would like to know if there are any additional charges associated with cancelling. Your assistance in clarifying my options is greatly appreciated.

I am experiencing issues with my baggage during my travel from Brussels to Manchester. My baggage did not arrive at the carousel as expected. Originally, I was scheduled to fly from Frankfurt to Manchester with Lufthansa. Unfortunately, I missed my flight in Frankfurt due to long queues. Instead, they rerouted me through a flight from Frankfurt to Brussels then Brussels to Manchester, assuring me that my baggage would be on the same flights. When I realized my baggage was missing, I promptly filed a claim at the airport. Later, I was informed that my baggage was actually on flight LH948 from Frankfurt to Manchester, mistakingly placed on the wrong direct flight. I would appreciate any guidance on how to proceed to gather more details on this matter.

To Brussels Airlines and the concerned party, I am reaching out regarding a flight delay that affected our trip and pre-planned activities. Our flight, SN501 from Brussels to JFK on October 4, [redacted], with booking reference SX2YSG, impacted us and our group of 4 passengers - BK, LZ, LK, and YK. We were scheduled to depart from Tel Aviv to Brussels for a 10:35 AM flight to New York JFK, arriving at 1:00 PM. Regrettably, the flight was delayed by six hours, causing us to reach New York at 7:00 PM. This delay resulted in missing our first day in New York and a non-refundable NBA preseason game between the New York Knicks and Detroit Pistons at Madison Square Garden. The game began at 7:00 PM, and we arrived in Manhattan at 9:00 PM. We respectfully request your understanding and are interested in how you plan to compensate us for the lost NBA tickets, frustration, and wasted time. We appreciate your attention to this matter. Best regards, BK

I traveled from Sweden to Germany on Thursday, 8/12, with a Brussels Airlines flight, but unfortunately, my luggage did not make it to Hamburg. I have already reported it missing, but I am still waiting for an update on its location and when I can expect to receive it. This is the seventh time I am reaching out, and I have not received any assistance yet. I traveled to Hamburg for a wedding, and I had to purchase everything due to the missing luggage, putting me in a very inconvenient situation that should be taken seriously. I am flying back to Sweden on Sunday, 11/12, and it has been over 24 hours without my luggage. The delivery address I provided is in Hamburg. reference number: HAMSN16827.

Hello Brussels Airlines, I have a flight booked for Thursday, December 15th to Brussels. Unfortunately, I need to change my travel dates due to sudden ill health. I am experiencing a fever and cough and am not fit to travel. I kindly request assistance with changing my travel dates for both departure and return flights. Thank you in advance for your help. I hope to receive a prompt and kind response. Best regards, Ramira Zagorodnai

Hello, I was informed by Brussels Airlines that I would not be allowed to board the flight due to a positive COVID test, despite being vaccinated. I have been trying to resolve this with both the airline and the travel agency but have yet to receive an official response on whether I will be permitted to fly. What should I do on Tuesday? The flight is at 8 am, and I need to arrive at the airport two hours prior to boarding. I am located in Nantes and need to arrange a train ticket to the airport or book a hotel nearby. I am concerned about making all these arrangements only to be denied boarding. It is frustrating that neither Go to Gate nor Brussels Airlines have taken any action after selling me the ticket and now I am left dealing with this issue without a solution. Tomorrow is my deadline for making arrangements. I have already checked in for the flight. Thank you for your understanding.

Dear Sir/Madam, I am scheduled to travel tomorrow, the 21st of December, from London, United Kingdom to Belgium Burlin. Unfortunately, my 4-year-old daughter, Frinsa Mirza, who was supposed to accompany me on the trip, has fallen ill. She has been admitted to the hospital since last night and has just been discharged today. The medical advice we received states that she is unfit to travel due to her severe high fever, chest infection, seizures, and fits. I have attached the hospital discharge note detailing her condition to this email. Given these unexpected circumstances, I am unable to proceed with the journey and kindly request a refund for my ticket or a voucher. The financial burden, on top of my daughter's health situation, is too much to bear at the moment. I trust in your understanding and compassion in handling this matter. Warm regards, Shamama Maham

Dear Brussels Airlines Team, I am reaching out to share the disappointing experience my family endured during our recent flight. Our flight from Berlin was delayed, causing us to rush to catch our connecting flight to Montreal. Upon arrival in Brussels, the chaos at the airport exacerbated the situation, with long lines at passport control and a lack of staff assistance. The miscommunication and lack of support from Brussels Airlines staff led to panic among passengers, with some even missing their flights. The lack of information and support in such a stressful situation was unacceptable. I urge Brussels Airlines to address these issues promptly and provide compensation for the inconvenience caused. I hope for a smoother and more organized experience on our return flight. Sincerely, John Bergeron