British Airways - Executive Club Customer Service Issues

I recently got a BA American Express card and logged into the app to check my points. I am unable to locate my Avios Executive Club membership number. I have an old Executive Club account with the number [redacted]8 but cannot access it. My husband has a different account number that I can retrieve. I tried calling last week but did not get the information I needed about my Avios reward accounts. I believe I have a new account but can't find the membership number. I also have old Avios accounts for both myself and my husband. Can someone please contact me to explain how the Executive membership account functions and help me find my new membership number? Thank you.

Hello, I need help with British Airways Executive Club's membership assistance line. The line is busy, and I can't get through. I discovered this customer service chat and hoped to resolve my issue here. I am an Avios member with the new BA Executive Club membership number [redacted]6. I am stuck trying to update my BAEC membership account and transfer my Avios points due to password issues. I missed the pin in the first email as it went to spam. After using the membership number from the second email, I tried to reset my password. The process is not accepting my new password, even though it meets the character requirements. I have tried variations but keep encountering errors. I am worried about transferring my Avios points soon. The password security requirements seem inadequate. Please assist me via phone or email. Thank you, Diane H.

I needed to travel from Philadelphia to Milan with a disabled friend who booked the same flight in advance (July for December) to ensure we would be together, which was crucial for her. The original American Airlines flight from Philadelphia to Milan via Madrid was canceled. The rescheduled flight required an 8-hour layover in Madrid, which was not manageable for her after a 7-hour night flight. We requested a reroute, and she ended up booking a new ticket with British Airways due to Iberia's inability to rebook her with British Airways. The new ticket cost her twice the original amount. Can she receive a reimbursement for the Iberia ticket? Furthermore, can we be seated together on flight number AA728, where her seat is now 17F? The Booking References are RZG9VB (mine) and WSBSTM (hers). Thank you. Best regards, C. Locatelli.

I have a flight booked from Gatwick to Vienna on Friday, the 30th, with booking reference P2IIJW through e-bookers (itinerary number [redacted][redacted]). My name is Jennifer Marshall Barnes, matching my passport. However, on the booking P2IIJW, it appears as Marshall Jennifer Barnes. This discrepancy is causing issues when I try to tally my executive points ([redacted]2). A representative at e-bookers advised me to contact BA as they need to correct the name. According to the representative, BA informed her that I should email a picture of my passport for the necessary correction. I am seeking the correct email address to send the details and have the name adjusted to prevent any confusion at the airport. Thank you.

Dear British Airways, I am hoping for assistance regarding my father-in-law Milan Stuler's travel experience on December 22nd. Milan was on Flight No BA0699 from Vienna to Heathrow Terminal 3, seated in Group 4, Seat 26E. Unfortunately, his luggage, with ticket number OS [redacted] (Austrian Airlines), did not arrive with him on his British Airways flight to Heathrow Terminal 2. Despite the baggage issue, we are unable to report it on the BA website due to not having a BA luggage reference, only the Austrian Airlines ticket. The BA representative in Vienna appeared to have connected the luggage tickets but did not provide a BA-specific reference. To resolve this, we require guidance on reporting the missing luggage correctly. Our contact info is [redacted], located at 4 New Road, Blackwater, Camberley, Surrey GU179AY, and our phone number is 01[redacted]4. Thank you for your assistance.

Dear image1.jpeg, I recently traveled on a British Airways ticket from London to New Delhi on March 03. As I arrived at Terminal 5 Gate C 61, indicated on my boarding pass, I discovered that the gate had been changed to A 5. Unfortunately, by the time I reached the new gate, the flight had departed, as I had to go through security again due to the gate change. My missed flight was partly caused by a BA customer care supervisor in the BA lounge who took my boarding pass to investigate the delays in my luggage on my previous LHR to NYC flights. When she returned, there was only 55 minutes left until the flight and though she knew about the gate change, this information was not relayed to me in time. This led to the unfortunate situation. After waiting for 10 hours, I was accommodated on a Virgin flight 13 hours after checking in at the BA counter in LHR. Despite having a confirmed seat and being at the airport on time, I faced unnecessary hardship. Furthermore, the points that were supposed to be added to my account have not been updated. I kindly request proper compensation for the inconvenience I have endured. Enclosed are the boarding passes for BA [redacted] (converted to VS [redacted]) and the Virgin flight for your reference. Sincerely, Kanwal J Singh CEO of MokSa Technologies

Hello, I have been accumulating points on a Lloyd's duo Avios credit card for several years. The card recently changed to a Mastercard but still allows point collection. I redeemed points back in [redacted]/[redacted] for a hotel booking in NYC with the help of my sister-in-law who used to work for Amex. I haven't thought about my points since then. I am now planning a trip to HK with BA and discovered that Avios points were transferred to an Executive Club Account last year. I've tried to register and reset my password multiple times without receiving any emails. I am unsure if my Avios points are in my original account. Your assistance would be greatly appreciated!

Hello, I recently noticed that my Avios account has transitioned to the BA Executive Club. I encountered difficulties trying to access the account as my personal details seem to have been changed without my consent. My former name was Susann Brown, which has now been updated to Susann Bigglestone. As for my contact information, my previous email address [redacted] is no longer accessible, and I'm now using [redacted] Furthermore, my address has been modified from 3 Balgove Farm Cottages in Oldmeldrum, Inverurie, to The Lodge, 1 Court Farm Stables, Heddington, Calne. If necessary, my mobile number is 07[redacted]50. To clarify, the Avios card numbers are: [redacted][redacted] 1. Your prompt assistance in helping me regain access to my Avios points would be greatly appreciated. Warm regards, Susann Bigglestone.

Hello, I have booked a return flight to Orlando, reference V5YTK7 on 10/22/[redacted]. I am excited to bring back a special 8-month-old puppy from a friend who is an expert in the breed. The puppy will be fully prepared with vaccinations, a microchip, and a pet passport for the trip. I have a flight approved cage for the puppy. I would like to know if it's possible to bring the puppy with me and what the associated costs might be. I am willing to handle any necessary documentation for the puppy's travel. Despite the ongoing pilot strike, I hope you can assist me with this request promptly. Best regards, Jim.

On November 9th, I submitted case number [redacted]1 regarding an extra charge of £[redacted] for a Premium Economy seat on Flight BA196 on November 7th in Houston. It appears that Mr. Romanov in Houston attempted to secure a business class seat for me, resulting in an unintended charge for a different seat. Despite sitting in seat E23, which was uncomfortable, I had already paid for a Premium Economy seat. I would appreciate a prompt refund and response from your team.

I have been attempting to activate our Executive Club Membership for my husband and myself. It has been challenging for us. I have a question regarding our upcoming flight on British Airways with booking reference KS3RJJ on March 6, [redacted], from Heathrow to San Francisco. As Executive Club members, are we required to pay to sit together? If so, can we use Avios points or consider upgrading our seats? Thank you. - Elizabeth and Robert Stuart

Membership Details: Main Member - Membership No: [redacted]8 Spouse - Membership No: [redacted]9 (1) Regrettably, my husband passed away on 2nd July [redacted]. Kindly consolidate our Avios points under my membership number. After this is completed, please remove his information. I have notified the bank and canceled his Lloyds Bank credit card. (2) Due to my husband's prolonged illness, I am now addressing pending issues. I was unable to focus on the BA Exec Club/Avios points correspondence amidst last year's changes. Could you please send me updated leaflets to bring me up to speed? (3) Regarding missing points from flights taken in September and October [redacted] under Avios member [redacted][redacted], the last communication was from [redacted] on 9th January [redacted]. Despite extensive exchanges, resolution was never reached. I have all documentation for reference. I trust you will understand the delay in my follow-up and kindly assist in adding the missing points. Sincerely, N. Rayat

I am inquiring about an upgrade using a gift from BA and Avios received in April [redacted]. I attempted to use the upgrade on my last trip, but unfortunately, I did not receive it. I am now booking another flight from Bahrain to London on May 19, [redacted], returning on June 1, [redacted], hoping to use my upgrade. I have been unable to get assistance over the phone due to long wait times and being transferred between departments. Could you please provide me with an email address to help me book my trip with the gifted upgrade? I'm looking forward to your response. Thank you. ~ HO, Silver Executive Club member

I hope this message finds you well. I made a booking for a flight departing from Valerio Catullo airport in Verona on Friday 1 May with the booking number U4QF32. The return flight is scheduled for Sunday 3 May [redacted] from Gatwick airport. I understand that changes to the reservation are not allowed and that canceling incurs a penalty. However, due to the ongoing medical emergency caused by the spread of Coronavirus in Italy, we are unable to leave the country. Italy has strict health regulations in place that restrict movement within and outside the country, with penalties enforced under criminal law for non-compliance. I kindly ask for your understanding during this challenging time and request the option to reschedule the flight for a later date or to receive a refund. Thank you for your consideration, I appreciate your assistance in this matter.

I am disappointed by the service provided by BA during a recent travel crisis. My partner and I booked return tickets from Dulles to Heathrow, with the last leg on flight BA [redacted] on Mar 19. Upon learning of the US travel restrictions, we rushed to return to the US. Despite initially being offered a ticket change at Heathrow, we were later informed that because Avios points were used, only Executive Club staff could make the change. Contacting them was a frustrating and prolonged process, leading to a delayed return to Dulles on Mar 14. It is evident that BA was ill-prepared to handle necessary ticket changes promptly, causing undue stress and inconvenience. Despite my efforts to address this issue with BA, it appears that the focus on managing staff costs outweighs maintaining high service standards.

I have been a member of the BA Executive Club for about 20 years. I also had an Avios account with a household setup. I am currently using my Tesco Clubcard to collect airmiles, but the BA Executive Club does not recognize my former household account number, Avios number, or what I thought was my password. After several calls and hours on the phone over the past two years since my household account sharer passed away, I am still unable to access my account. I believe I have accumulated several thousand airmiles and would like to redeem them as I am getting married in January [redacted] and wish to plan a holiday for the first time in several years. Additionally, I have not been able to book flights where I could add my number, resulting in losing miles every time I fly. I would appreciate any assistance in resolving this matter.

I have been accumulating Avios points by converting my Tesco points, which were transferred to the BA Executive Club. I have a total of 18,[redacted] points. Each year, my wife travels to St. Petersburg, Russia, with me using a good portion of my BA Executive Club points to pay for her round trip. Unfortunately, BA no longer flies to St. Petersburg, so she had to find another airline. The flights to St. Petersburg were the main reason for collecting BA points, which are now not useful since we can't travel elsewhere due to my health. My wife, who is Russian, values the direct flights to visit her daughter and granddaughter annually. I am wondering if there is a way to transfer these points back to Tesco or another scheme since they are no longer beneficial to us due to the discontinued route to St. Petersburg. Thank you for your assistance. David V., BA Executive Club Member number [redacted]1.

I ordered a case of wine from Avios back in October, but it still hasn't arrived, and I'm starting to worry. I also want to ensure that my Avios account is secure and won't be closed unexpectedly. Lastly, I'm wondering if it's feasible to transfer a sufficient amount of Avios to my nephew in Australia so he can book a flight to visit me late this summer. Unfortunately, my brother Hugh Brewster, who used to work for BA for over 20 years, passed away two years ago, so I'm navigating these issues on my own. I would greatly appreciate a prompt response. Thank you, Jean.

Dear BA Team, I am reaching out concerning our Executive Club number [redacted] for George and Zoe York. This is the number where we receive messages periodically from BA. I received the latest message on June 30, [redacted], informing me that we are at risk of losing Avios if not used promptly. However, BA is currently unable to recognize our number and Pin. I am based in Denver, CO, USA, while my wife resides in Kensington, London with 24/7 care. Due to travel restrictions, I have not been able to visit her since my last trip from London to Denver on a BA non-stop flight on March 10, [redacted]. I am seeking assistance to easily utilize our Avios for a return flight from Denver to London in late December [redacted]/early January [redacted] or at a later date if necessary. I am curious if I received miles for my flight on June 30, [redacted]. I appreciate any help you can provide. Thank you, George York

I received an email on August 4th notifying me that my Avios points would expire due to inactivity in 5 months. I have not been able to use or add to them for the past two years because of the impact of the COVID-19 pandemic. Normally, I fly with British Airways at least once a year and had flights booked in [redacted] and [redacted] that were cancelled due to the pandemic. I now have two rescheduled flights in May and June [redacted]. I kindly request that my existing Avios points not be forfeited in 5 months and would appreciate a confirmation. My executive club number is [redacted]2. Thank you.