Bose Customer Service Issues

Hello, I bought the Quiet Comfort earbuds about 20 days ago, and unfortunately, the product turned out to be defective. Despite this, I have not yet received the replacement, and the customer service team does not have any information on the arrival date of the new product. Firstly, the product was not properly tested and had a manufacturing defect. Secondly, I was informed that the replacement product would be a different color. I specifically want the Sandstone limited edition color that I originally purchased. Why did I pay so much for this kind of poor service? This has been my worst experience with any electronic product, especially considering the high prices I paid. I have decided never to purchase a Bose product again! I have attached the invoice for your reference. What can Bose do to resolve this issue? Sincerely, Dheeraj S

Hello, I would like to share my beach tale. I was relaxing at the beach with my new BOSE speaker and beach chair. After a rogue wave soaked my belongings, including my speaker, I was surprised that it still works five years later. Recently, I've noticed some charging problems and occasional buzzing while playing certain songs. Despite its durability, I'm secretly wishing it would stop working so I can justify getting a new one. Happy New Year! - D.W., BOSE Mini Speaker ll

Hello team, I am preparing a presentation for my A-level physics class discussing the comparison between condenser and dynamic microphones for active noise cancellation. I am aiming to analyze the physics principles underlying each microphone type to determine their suitability for this function. I am seeking information on the microphones your products utilize for active noise cancellation, along with the reasons behind the choice of a particular microphone. Any extra details or recommended sources you can provide on this subject would be greatly appreciated. Thank you, Henryk

Dear Bose, I have been a loyal customer for over ten years and recently purchased my fourth product, the Bose Soundbar [redacted]. Unfortunately, I am experiencing issues with the update process as the device is not being detected by the Bose Music app. I have attempted various troubleshooting steps such as reinstalling the app, manually pairing the device, replacing batteries, clearing pairing data, and even putting the Soundbar [redacted] in recovery mode. Despite all my efforts, the issue persists. The top six icons on the device continue to blink before going blank, and resetting the factory settings has not resolved the problem. I have thoroughly reviewed the manual and followed all provided troubleshooting instructions without success. I would appreciate any advice or assistance you can offer. Thank you, Keron Ali (representing Raymond Azeez Ali)

Dear Sir, I am Akhtar from Bangladesh. Last year, my elder sister purchased a pair of Bose QC earbuds (serial no. 083795M[redacted]7AE) for me from NJ [redacted], USA, and sent them to me in Bangladesh. Recently, I encountered an issue with the left earbud not charging or connecting. After contacting Bose online support and speaking with the Bangladeshi Bose team, the earbuds were sent for assessment. Unfortunately, after a week of inspection, the same issue persisted with the left earbud. The Bangladeshi Bose team stated they required communication from the USA Bose support office to proceed further. I'm perplexed by why Bose, as a globally recognized company, has not been able to address my concerns effectively. I believe in Bose's extensive support system worldwide and hope for a prompt and effective solution to restore my trust and loyalty. Looking forward to your assistance, Akhtar H.

I have encountered the following issues: 1. I have not received any response regarding my complaint to the phone customer service about the Sleepbuds I purchased in May [redacted] (exchange item according to your receipt) and that are under warranty. The customer service can be reached at phone number [redacted] [redacted]. The latest representative I spoke with is Amir, who claims to be handling my case. I have filed a complaint to ARN after being denied the complaint. 2. Another aspect of the issue, which ARN cannot address, is the information provided by the phone customer service that I am "blocked" in your records, and this needs to be investigated. I have not received any information about this previously, and the phone customer service does not provide me with an email address to contact or specify who is responsible for the decision, the nature of the issue, and the timeframe for this investigation. According to Amir, they do not communicate with customers via email; I am directed to call [redacted] [redacted]. I made my initial complaint on August 17, [redacted], and to date, I have not received any calls or messages from the customer service regarding the case except that they need more time for the investigation (they have never actually contacted me; I have had to call them myself). There is a possible explanation for the issue outlined in the report I have sent to ARN, and I am attaching a copy, along with your receipt mentioned above. Best regards, Björn Eriksson

I purchased a Bose Wave Music System with a multi-CD changer in December [redacted] through QVC with my sister, who has since passed away. Since childhood, we dreamed of owning a Bose system after listening to Paul Harvey's endorsement. In [redacted], we finally bought one. Sadly, the system stopped working, CDs get stuck in all the slots, and won't play. Customer service informed me this model is no longer available, and I would need to return it for a different unit. Before discarding it, I wanted to express my disappointment. Both my sister and Paul Harvey would likely be upset as this Bose only lasted for 4 years instead of a lifetime, as promised. Thank you for hearing me out.

I purchased a set of Tempo sunglasses from Target for my husband's 64th birthday. We are retired and taking care of four grandchildren. He had to go back to work recently due to financial constraints. He would never spend that much on himself. The kids pooled their money with mine to make his birthday special. However, the sunglasses had issues losing the Bluetooth signal repeatedly. He returned them to the store, realizing the cost was too high. I felt sorry for him and the kids. Thanks for ruining his birthday. Chris S.

Sehr geehrtes Bose Team, vor etwa 10 Jahren habe ich ein [redacted] Home Entertainment System erworben. Die Seriennummer lautet: [redacted]10123AE. Die Anlage funktioniert einwandfrei, jedoch gibt es ein Problem mit der Fernbedienung. Der untere Teil wird langsam klebrig, als würde er sich auflösen. Dieses Problem hatte ich bereits bei einer Computermaus. Es ist sehr ärgerlich und in Anbetracht der hochwertigen Marke eigentlich inakzeptabel. Könnten Sie bitte prüfen, ob ein Austausch möglich ist? Mit freundlichen Grüßen, M. Fähnrich

I encountered multiple delays with my order for the BOSE 2 Sleep Buds. The delivery dates kept changing, and after speaking with phone and online support, I was given conflicting information about the status of my order. Despite being told that the order was cancelled, I later received an email confirming a delivery date of the 25th Oct. It was frustrating to discover that the order was not actually cancelled as I had been informed. I believe that the support agents were dishonest with me, and I have saved all chat transcripts as proof. I am disappointed that no action was taken against these agents for their misleading information. Additionally, I had to purchase the product from another store due to the confusion surrounding my order, and I believe I should be compensated for this inconvenience.

I have a concern regarding the Bose Wave CD radio. The product, priced between $[redacted] to $[redacted], relies solely on a remote for operation, which can be inconvenient for users who utilize it as an alarm or radio in their bedroom. In the event of losing or breaking the remote, Bose suggests purchasing another one. However, many customers prefer manual controls and opt for refurbished Bose Wave radios equipped with them. Incorporating voice control, such as Alexa or Siri, could potentially boost sales. Considering that remotes are prone to getting lost or malfunctioning, a combination of voice control and manual options could cater to a wider market. It is crucial for Bose to listen to customer feedback and adapt to the evolving preferences of consumers to stay competitive in the market.

I purchased a set of in-ear headsets from Bose, being a loyal customer for over three decades. Unfortunately, I accidentally dropped the case, which now has difficulty shutting properly. I have been trying to get a replacement case only, but after being transferred to multiple overseas call centers, they have been pushing me to buy a new product instead of just replacing the case. I have been unable to reach Bose directly, which has led to confusion and has made me question my brand loyalty.

Subject: Complaint Regarding BOSE OE2i Headphones Repair/Replacement Dear Customer Support, I have been attempting to have my BOSE OE2i headphones repaired since January 20th, [redacted], through written communication, phone calls, and WhatsApp messages, but so far, I have not been successful. My latest attempt to address this issue was on May 31, [redacted], when I sent a registered letter via post. Unfortunately, I have not yet received any response or confirmation of receipt. With the UPS shipping number 1Z30R[redacted][redacted] and a letter dated February 19, [redacted], I sent the headphones for repair, but received incorrect spare parts in return. Despite multiple attempts to resolve this matter, I have not received any updates on the status of my headphones or the spare parts. I am still waiting for either the repaired headphones to be returned or a suitable replacement to be provided by BOSE. I kindly request prompt assistance in resolving this issue and can be contacted at my cell phone number +49 [redacted] [redacted] 39 46 for further clarification. Thank you for your attention to this matter. Sincerely, HaJo R.

Subject: Unresolved Issue with BOSE OE2i Headphones Dear Customer Service, I have been attempting to have my BOSE OE2i headphones repaired since January 20, [redacted], using written communication, phone calls, and WhatsApp messages, all without success so far. Despite my registered reminder sent via post on May 31, [redacted], with proof of receipt, there has been no response. I initially sent the headphones for repair along with incorrect spare parts on February 19, [redacted], via UPS (tracking number 1Z30R[redacted][redacted]). Sadly, I have not received any updates on my registered letter from May 31, [redacted], or the acknowledgement of receipt for my headphones and spare parts. The repaired headphones have not been returned to me, and it seems BOSE is holding onto them. I kindly request that BOSE promptly returns my repaired headphones or provides an equivalent replacement. For further inquiries, please contact me at +49 [redacted] [redacted] 39 46. Thank you. Best regards, HaJo Rösler

My current system, a Bose CineMate Digital Home Theater Speaker System purchased in [redacted], seems outdated. The issue lies with the plug ends - one red and one white coming off the interface module. My Samsung 4K TV lacks these connectors but features 3 HDMI ports, 1 Digital Audio Out Optical, 1 Component In/Out, and 1 LAN port. Unfortunately, I don't have round RCA jacks to connect. Are there any adapters available to resolve this wiring dilemma?

Subject: Disappointing Bose Customer Service Experience I am writing to express my disappointment with the online chat support service provided by Bose. On two separate occasions, in October and today, I encountered unsatisfactory assistance. During my first interaction in October, I was merely advised to subscribe to the newsletter or factory reset my speaker, which did not address my concerns. Today, I sought clarification on using Alexa on my Bose speaker alongside another Alexa-enabled device in a different room, but the representative failed to provide an answer or useful guidance. My primary issue arose from the BBC no longer being available on TuneIn, and I was seeking alternative methods for streaming it via Alexa or Google. Regrettably, the responses I received were vague assurances of a future resolution without a timeline and a promise of an email update. In addition, the links I requested for factory reset instructions and playing Alexa on Bose with an Echo in another room were not relevant to my inquiries. Despite being a loyal Bose customer for over 20 years, I am disheartened by the inadequate customer service experience and lack of resolution to my issues since October. Consequently, I am hesitant to recommend or purchase Bose products in the future.

I am inquiring whether you are currently open to receiving external product concepts. I have developed over-the-ear headphones for sleep use, which could complement your product range similarly to your sleepbuds. If it is not appropriate to discuss this here, could you please direct me to the correct contact to discuss this further? Thank you. David B.

Good morning, I own a Bose Soundbar [redacted] + Bass Module [redacted] + two Bose Surround Speakers (the square ones). Everything has been set up and calibrated according to your instructions and is running smoothly. However, my only issue lies with the Surround Speakers. Even when set to the highest volume via the app, the sound is disproportionately low. In short, it's just not loud enough for me. Although there's an option to group devices via the app to connect more Bose components, it's frustrating that these groups cannot be saved, rendering the feature useless. Additionally, there isn't even an option to add an extra pair of Surround Speakers. I am personally disappointed by this. Your products are truly excellent, and I'm willing to invest in quality, but in my case, I didn't get the experience I had hoped for. Previously, I had a 5.1 system connected to my TV. While it didn't have the same quality, I could adjust my Surround Speakers to my liking, and the surround sound was impactful. Your Surround Speakers lack the power. The Surround Speaker [redacted] is even quieter than the previous square ones, so I returned them immediately. I would appreciate a genuine solution if you have one. Everything is working perfectly, there are no defects, but the Surround Sound is just too quiet. Thank you for your attention. Kind regards, Mr. Erdmann

Hello, I am having an issue with my two Bose soundbars, the [redacted] and [redacted], that I am trying to pair with my TV simultaneously. I want to use the [redacted] at the front and the [redacted] at the rear for better surround sound. Unfortunately, the app is unstable when trying to group them together. When set to TV, the soundbars are out of sync, and when set to group, the sound and picture are not lip-synced. I have tried adjustments with no success. I have attempted to use a HDFury Arcana to avoid group formations without success. I have tried troubleshooting with the soundbars, TV, and Sky Q receiver to no avail. Is there an additional hardware solution available to resolve this issue considering my TV only has one eARC/ARC connection? Thank you.

I purchased a Bluetooth speaker from Walmart, but when I connected it, the sound quality was poor. After returning it with my receipt, I encountered a refund error. Although the system shows a refund was issued, I have not actually received it. Walmart returned the speaker to me, advising me to go to the specific store of purchase. I have visited two Walmarts with the receipt but they won't exchange it. I'm now left with a $[redacted] item that doesn't meet my expectations. Is there a way for you to assist me in processing a refund if I ship the speaker and receipt to you?