Boots Customer Service Issues

I would like to share an experience I had at the Drake Circus Plymouth Boots store and ask if you could provide feedback to a staff member, Ali. When I was speaking to Ali about a product, I innocently said 'yeah' and was about to elaborate, but he seemed to misinterpret it as he repeated 'yeah' in a rude manner. His response made me feel uncomfortable, especially as someone dealing with mental health issues. Simple interactions like this can deeply affect individuals, and I hope for a more pleasant shopping experience. I refrained from purchasing due to this incident, highlighting the impact of rudeness on customers. Thank you, Rosa

I purchased a washing machine on January 9th with delivery and installation scheduled for Saturday, January 15th. My order number is BTS [redacted]. Unfortunately, the delivery team canceled on me at the last minute. The next day, I received contradictory calls about the delivery, with the team eventually stating they had gone off the road. I tried to reschedule for an earlier date but was only offered Thursday, January 20th. As a result of the accident, I canceled the order by phone and now want to officially submit this complaint in writing.

I received a Dior J’Adore eau de parfum from my husband for Christmas, purchased from our local Boots chemist in Petersfield. The perfume he bought was labeled 'Infinissime' underneath 'eau de parfum,' not the one I had requested. My husband and I were unaware of this variation and are both disappointed. We believe we were misled into purchasing the alternative scent and would like it exchanged for the original J’Adore. I have the receipt for verification purposes if necessary.

Dear Sir/Madam, I currently reside in France. In October and part of November [redacted], I visited my family in the U.K. While there, I purchased six no.7 Hydra Luminous Day Creams SPF15 + 5 UVA for drier skin. One of the six products worked well for me, but the second one stopped dispensing cream after one use. The third product functioned for four days before it stopped working. Today, I started using the fourth product, unsure if it will also have issues. I have two more products left to try and hope they are not faulty. These creams are quite expensive, and I was counting on using them until my next visit to the U.K., possibly in autumn. I would appreciate your advice on what to do in this situation. Yours sincerely, Sheila M. Campbell

Dear Sir/Madam, We are reaching out on behalf of the Ukrainian community in Ireland to make a heartfelt plea for assistance. In light of the devastating Russian military intervention in Ukraine, a severe humanitarian crisis is unfolding. The ongoing invasion has resulted in the destruction of our nation, with tragic casualties among civilians and children. Within days of their arrival, Russian forces have targeted hospitals and residential areas. Ukraine is facing critical shortages of essential supplies, particularly baby food and basic medical necessities. Collaborating with the Ukrainian embassy in Ireland, we are coordinating efforts to collect emergency aid to deliver directly to affected regions, aiming to ease the hardships faced by Ukrainian citizens. We are in touch with hospitals and defense units in Ukraine's conflict zones that stand prepared to receive vital donations. The Ukrainian community is immensely grateful for any support, no matter the size, as we navigate this urgent situation. Warm regards, Ukrainian Community in Ireland

Today, I visited Boots Above Bar in Southampton around 9:30 a.m. Seeking assistance at the pharmacy for a skin treatment, I encountered two masked assistants. Unfortunately, due to severe deafness and reliance on lip-reading, I couldn't understand them. When I kindly asked them to remove their masks, they declined, citing store policies. This situation left me feeling embarrassed and frustrated, especially since other staff in the store were not wearing masks. I had to turn to my husband for help interpreting their responses, which was far from ideal. I hope Boots can ensure a more deaf-friendly policy in place for customers like me in the future. Sincerely, C. Buckley.

I am disappointed to find my local Boots Pharmacy closed again, despite being notified that my prescription was ready. The shortage of Pharmacists resulting in closure for the afternoon and the following day is unacceptable, especially in an area with limited alternative options. Access to emergency locum Pharmacists should be prioritized to ensure essential services are provided. This situation could jeopardize the wellbeing of vulnerable individuals reliant on timely medication. The option of a delivery service at £50 a year seems excessive considering the current economic challenges. I urge for a review of this issue to prevent further inconvenience and potential risks to public health. Please respond via email. Regards, M. J.

Hello, I have been a loyal customer of your Divine Gardens Airport Road Lahore Cantt branch since it opened. Unfortunately, I have encountered multiple issues with the pharmacy staff there. They are very careless and do not bother to inform customers about order cancellations. On numerous occasions, I have placed orders and they have assured me that specific items, like my baby's milk, would be delivered on time. However, they do not follow through and even ignore calls inquiring about the order status. This lack of communication is unacceptable, especially for a working mother like myself who relies on these essentials for my baby. I urge you to address this concern promptly. Thank you.

I purchased a Revitive ProHealth from my closest Boots store in Paisley Centre, branch [redacted], on 28/11/22. Despite being a pensioner and not great with finding bargains, the cashier mentioned a Boots card, stating I had [redacted] points. I have never had a points card as my son usually shops for me, and he doesn't have one either. The store was out of cards and told me to check back later. After several weeks of waiting, my son went to another Boots in Paisley and managed to get a card. Unfortunately, when he tried to transfer the points to the new card, it had expired by 2 days. Customer service advised me to contact you via email for assistance. I have my purchase receipt and Boots card number [redacted]. They suggested taking photos, which I am unsure how to do alone. If needed, I can also send all information by post. My details are: Fiona Mackenzie, 90 Ferguslie Park Avenue, Paisley, PA3 1BE. Thank you for your help.

Hello, I previously contacted you regarding this matter but have yet to receive a reply. On Tuesday, I picked up order number [redacted]15 and discovered that the Max Factor Xpress nail polish in She’s Reddy was not included. Interestingly, the mascara from the same order was placed in a paper bag separate from the box, suggesting it may have been picked from in-store stock, potentially like the nail polish should have been. I revisited the store today to inquire, but they were unable to assist with online order issues. I prefer not to make a third trip, so I kindly request for the missing nail polish to be shipped to me promptly. I would appreciate it if you could confirm the estimated arrival of the item. Thank you.

I purchased a Fatface rucksack, Dove set, and Lynk set on November 23rd. The payment was deducted from my bank account on November 25th. The delivery was scheduled for November 28th at Boots, [redacted] Oldham Rd, Ashton under Lyne. However, it hasn't arrived yet, which is 11 days late. I ordered it in advance for my partner's birthday today. The order number is [redacted]10. When I attempt to inquire about the status, it indicates that the order cannot be tracked. Regards, Sandra B.

I reached out to Boots at [redacted] regarding my late wife's Advantage Card. Despite using it for seven years, I've been unable to redeem the points. Customer service couldn't explain why and suggested I get a new card. However, transferring the points has been a challenge, as the new card isn't registering in stores. I've followed up via email but have yet to receive a response. I reiterated the situation in a subsequent email, seeking acknowledgment and resolution. If needed, I'm willing to provide more details. Thank you, Steven Rowbotham

Hello, I recently received my order which was delivered in 4 parcels. Out of these, all items were received except for one. The last parcel was meant to contain the Ted Baker vintage amber men's gift set and Armani He, but only the Ted Baker product was found in the box. The Armani He aftershave is missing. My order number is [redacted]66. I have waited a few extra days to see if it would arrive, but according to the parcel tracking, it has already been delivered. If possible, please send out the missing item. If not, kindly let me know and arrange for a refund for the Armani He aftershave. Thank you, Christine.

I was billed twice for a single item, only noticing the error when I checked my shopping and receipts at home. This is the second occurrence at the Boots store in Peckham. The first time, I let it go, but I'm concerned it might be a recurring issue at this branch. I attempted to contact the store, but my calls were unanswered and went to voicemail. I tried again this morning with the same outcome. I am curious if there are security cameras at the checkout counters to support my claim. This situation is disappointing for customers who may not realize they are overcharged.

I have been waiting for my click and collect order for over a week now. I assumed it would be quicker due to the postal strike, but I was mistaken. Every time I inquire at Boots, I am told it has not arrived and to call back in 20 minutes. It is frustrating that nobody can track this parcel and the customer service line only directs me to a machine that cannot help either. At this point, I believe a refund would be the best resolution since it seems unlikely that I will receive my order, despite having paid for it on 9/12/22. Could someone please advise me on who I should speak to regarding this issue?

I picked up two orders from the Boots store on Milverney Way in St. Helens, Merseyside last week. Order number [redacted]93 was incomplete, and I was supposed to be contacted by last Friday, December 16th, to confirm the remaining items for collection. However, I have not received any communication and have struggled to reach your customer service team. The missing items from my order include: No7 Protect and Perfect Advanced All in One Foundation in Cool Ivory, No7 Lipstick, Baby Wipes, and the No7 free gifts. Can you please assist me with this matter? Thank you. - Janet O'Donnell

I am currently trying to order Christmas goods worth around £[redacted] for delivery on Friday. However, when I try to enter the card number at checkout, it repeatedly tells me it's incorrect. I've used this card before, although it's been a while. The Advantage card is under my name, but I typically pay with my husband's card. Should I cancel the order and risk losing some items, or is there another way to proceed with the payment? Any advice would be appreciated.

I placed an order on 9/12 with the delivery scheduled for 13/12 at my local Boots store. My order number is [redacted]24. I haven't received any email confirming that the item has been dispatched from the warehouse as mentioned in my confirmation. I checked with Boots, and they have no record of my parcel. Before Christmas, I was advised to wait for 9 days, and when I called on the 8th day, there was still no update. Unfortunately, I have been unable to get through to customer service via phone or virtual chat. I've tried multiple customer service numbers without luck. Could someone please provide me with the correct support number to call?

Dear Sir or Madam, I am writing to express my dissatisfaction with the Boots website. Although I successfully placed an order and the payment was deducted from my card, I am unable to track my order. On 12/02/[redacted], I purchased the following items: 1. Paco Rabanne 1 Million Elixir Parfum Intense 50ml 2. Paco Rabanne 1 Million Elixir Bag Free Gift 3. Bioderma Hydrabio Moisturising Serum Dehydrated Skin 40ml 4. Paco Rabanne Lady Million Fabulous Eau De Parfum 50ml The payment of £[redacted].90 was debited from my Monzo account, but I have not received any order confirmation or communication since. Additionally, I am unable to access my Boots account. I am reaching out to inquire about the status of my order as I have not received any updates despite sending multiple emails. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

Recently, I purchased two No. 7 Stay Perfect Metallic Eye Pencils from Boots in Dorchester. In my experience with these items, I found that they cannot be used for an extended period as the pencil becomes blunt and cannot be sharpened due to a plastic collar at the tip. Initially, I assumed the twist action at the base would extend the pencil, but that was not the case. I lack the receipt for these purchases. I spoke with Holly in Customer Service, who suggested returning to Dorchester to fill out a complaints form, which is inconvenient as I reside in Wimborne Minster, a 40-minute drive away. The local Boots in Wimborne Minster stocks limited No. 7 products, and the staff are often busy with pharmacy duties. Reading other reviews, it seems that other customers faced similar issues with these pencils, indicating a potential design flaw. I am disappointed and frustrated by this situation and hope for a resolution. Thank you. - Micheline de V.