Boots Customer Service Issues

I have been patiently waiting for a response regarding my case for order [redacted]74 with reference number [redacted]9. I was hoping for contact within 5 days, but now it has been 10 days and I have not heard anything. The advent calendar is missing from my order, and I feel disappointed by the delayed communication. I have attempted to call multiple times over the past few days, but the line is always busy regardless of the time, and even the main switchboard is unable to assist me. This situation is incredibly frustrating.

Dear Sir/Madam, I placed an order for a £[redacted] COVID test last night with order reference 4[redacted]. I intended to schedule an appointment at a local Boots branch for March 1, [redacted]. I understand that booking for in-store COVID testing should be completed online. Unfortunately, the Boots booking website has been experiencing issues for the past 12 hours. Progressing beyond the initial booking stage on the website has proven impossible. Upon attempting to reach Boots customer service today regarding this technical problem, I found that all customer service lines were either busy or not operational. I am curious if there are alternative methods to contact Boots at present - such as through live chat - in order to inquire about the situation and obtain an estimate of when the online booking service for in-store COVID tests will be functional again. Thank you in advance for your assistance. Kind regards, Tanja K.

I placed an order on 27/11 for £55.98, which was confirmed on the same day with order number [redacted]99 and a delivery date of 3/12. I understand there are issues with Royal Mail. When I checked "MY ORDERS," I couldn't find this order anywhere, so there is no tracking number or method for me to locate the order. I have attempted to call, but the standard responses are unhelpful. Could you please investigate where my order is? It is a Christmas present, and I am feeling increasingly anxious. Regards, Imy Powley, 22 Dial Hill Road, Clevedon, BS217HL.

I emailed you on November 29th regarding the poor condition of the Ted Baker Royal Bliss set. You provided me with case number [redacted]9. The email mentioned a response within 5 days. Despite sending another email on December 9th, I have not received a reply. The lack of service is disappointing. The item, intended as a Christmas gift, seems to have been displayed prior to delivery, making it unsuitable for gifting. I eagerly await your prompt response.

Hello, I bought a RapidLash Eye Serum from your Sauchiehall St store on Saturday. I noticed the box was opened, but I assumed it was because it was difficult to remove from the hanger. When I got home, I realized the box was actually empty. Unfortunately, I don't have any proof and I'm frustrated with myself for not checking before. It would be helpful to review the security cameras to see if anyone was lingering in that area the day before or on the day of my purchase. I completed my transaction at 11:38 a.m. but I had been in the store for about 15-20 minutes prior to that. I've tried calling the store multiple times, but haven't received an answer. Thanks, C. Wallace

I recently received order no: [redacted]28 but it arrived without any return paperwork. I had ordered a toddler's denim dungarees and bodysuit set for my niece, but the dungarees are too small, so I need to exchange them for a larger size. Can you please email me the necessary form to print out for the return? One item is missing from my order - the O'Keeffe's Working Hands 85g tube (ref [redacted]7). I believe this was an oversight during packing. Please arrange to send this to me promptly without any extra delivery charge, as I prefer the product over a refund. Kindly acknowledge these issues via email and confirm that they are being addressed. Thank you for your help. Sheila W.

I urgently need assistance with this issue. A nurse recommended I buy a blood pressure monitor, which I purchased from the Boots store on Street in Somerset. However, when I tried to use it, the cuff was too small, and it made my hand turn blue due to being too tight. I require a larger size. I visited the store this morning hoping to exchange it, but they advised me to contact you instead. Please help me resolve this as soon as possible. Thank you.

Dear Boots Customer Service Manager, I am writing to inform you of an incident that occurred on 14/05/12 at 13:19 at Boots Tolworth Towers. I slipped on water spillage near the main door, resulting in a hard fall and back pain. Despite being near the cashier, I received no apologies or assistance. The cashier only acted by fetching a wet floor sign and did not check on my well-being. Having recently recovered from a lower back issue, I am deeply upset by this lack of care during and after the fall. I fear this incident may worsen my condition and impact my work. I possess the till receipt as proof of my visit and tried contacting customer service by phone today, but was disconnected after a 5-minute wait. This experience reflects poorly on Boots' customer service standards. I am distressed and concerned about potential pain in the following days. I urge you to review the store footage at 13:19 to witness the incident involving the cashier named Kate. Sincerely, D. S. Clark

I received the Tuesday £10 email at 9:54 a.m. and opened it shortly after. The item I wanted was already "out of stock," which was disappointing since it had only been a few minutes since receiving the email. Currently unable to leave the house, I called the closest store to see if I could pay over the phone for collection later, but was informed this wasn't possible. I've spent over thirty minutes trying to reach customer support for telephone orders, only to be put on hold with no explanation for the delay. It's puzzling why there was such low stock for a promoted £10 Tuesday item. The "Stock Coming Soon" message doesn't help if it's going to revert to its original price. I believe I should have the option to buy the Nivea Cellular Luminous [redacted] Anti-Dark Spot Face Serum for £10 when more stock is available, given the circumstances. It's usually priced at £29.99.

I had a problematic experience with a COVID test at Boots Pharmacy. The staff mishandled my swab test, leading to a failed result after waiting 73 hours. This caused me to miss my travel plans to Dover-Calais, resulting in a loss of £[redacted] due to their error. I am seeking a refund for the ferry ticket and reimbursement for the test costs for myself and the other affected individuals. I possess all email correspondences as evidence of the test timeline and their mistake impacting my travel arrangements.

I need assistance switching my closed email address from [redacted] to my new email address [redacted] for my Boots account. I am unable to reset my password since the confirmation email is sent to the closed email. To access my points and make changes, I must update my email and reset the password. I encountered issues when using the app to make a purchase since I couldn't access my points and had to proceed as a Guest. My contact numbers are mobile: [redacted] and landline: [redacted]32. I appreciate any help you can provide. Thank you.

I recently made two online orders totaling £58.50 and my loyalty points were not added to my card. After contacting customer service, I was advised to get a new card, as mine was old. However, the stores in Matlock & Drakehouse Sheffield did not have new cards. I made three calls totaling 4 hours on hold, trying to resolve this issue. It has cost me £58.50 and [redacted] points that were not credited for a £20 purchase. Despite visiting the store and complaining, I was directed to reach out to you as there was no help available. I hope you can rectify this situation promptly, as a dissatisfied customer. Thank you. Regards, C. Hunton. Advantage card number [redacted]2 5

My wife and I are currently in Finland and will be returning to the UK on Wednesday. I need to fill out the Passenger Location forms for our flight back, but I realized that the Test Kit reference number is missing from the email confirmation of our orders that we have with us. I believe the reference numbers may be in the Test Kit we left at home for our day 2 tests. The orders from Boots were BV33-9[redacted] and B33-9[redacted]. Could you please provide me with the appropriate Test Kit Reference numbers so I can complete the Passenger Location forms? Thank you. Brian K.

Order No. [redacted]92 I received my Boots upper arm blood pressure monitor today, after ordering it yesterday. Unfortunately, the monitor is not working correctly as it shows an E1 error on the screen when attempting to take a reading, and the pulse indicator is not displaying. My household of three relies on regular blood pressure monitoring, and we have been happy with an earlier Boots model. We attempted to use the new monitor several times, always resulting in the E1 error. We believe the machine is faulty, as we are experienced with monitoring our blood pressure accurately. I would like to return the monitor for a refund, including the postage and packaging fees I paid for expedited delivery. Please provide a prepaid postage label for the return. Thank you. Mary A Pelling

I have a COVID test scheduled for tomorrow at 3pm at High St, Exeter. However, I am unable to cancel it. The "Cancel Appointment" button on the webpage provided in the confirmation email does not work. I also attempted to use the "Contact Us" option on the main website using Firefox, Chrome, and Edge, but it was unsuccessful. The non-functioning button appears at the bottom of the page after confirming the cancellation. The appointment details are as follows: In-Store COVID-19 Rapid Antigen Test on Sunday, 03 October [redacted], at 15:00 at Boots Exeter on High Street for Carolyn R. I am formally notifying that the test needs to be canceled.

On September 26, [redacted], I placed an online order for £53.99. Upon picking up my order at the store, I noticed that one item was canceled, and the charge was adjusted to £31.94, which I accepted. However, despite being charged correctly initially, my online bank statement shows two charges on the same day: £53.99 from Boots UK ECOMM and £31.94 from Boots UK ECOMM Beeston GBR. I only received items worth £31.94, and I am displeased that I have not been refunded the £53.99 or the unauthorized £31.94 charge. I did not authorize this second payment, and I should be refunded £22.05 for the out-of-stock item. I attempted to contact customer service by phone but was kept waiting for eleven minutes at a costly rate. I kindly request your prompt attention to resolve this issue. Thank you, Elizabeth L.

On the 20th of October [redacted], I visited my local Boots store to pick up antibiotics prescribed by my dentist. After handing the prescription to the store manager, she assured me it would be checked by the pharmacist shortly. I waited, and when the pharmacist arrived, I overheard him making disrespectful comments about dentists wanting money and questioned their prescribing practices in front of the staff. Although taken aback, I stayed silent, received my medication instructions, and left. I am considering informing my dentist about this incident as she is a kind professional. Witnessing the pharmacist's behavior was shocking and unprofessional, and I believe such comments should not be made in public settings.

I visited your Southend on Sea store in the Royals on Saturday, October 16th to purchase two items but only found one in stock. The assistant's response was unwelcoming as they advised me to order both items online, which I did. When I returned on Tuesday, October 19th to collect my items, I encountered another issue with a long queue at the tills. At Boots Kent Elms on Rayleigh Rd in Essex, I tried to buy Canister sachets for cystitis but was told by the pharmacist that I needed a prescription. After seeking a prescription and facing unnecessary obstacles, I managed to purchase the sachets from two other pharmacies without issue.

I visited the Westcroft store in Milton Keynes on September 11th. I was shopping for an elderly lady. I purchased groceries and was asked to buy Paracetamol Caplets from Boots for her. The pharmacist was unhelpful when I requested Caplets instead of Tablets. He seemed dismissive and claimed there was no difference. He refused to assist me properly. Linda at the front till was kind and apologetic when she heard about the incident. To my surprise, the rude pharmacist was the Manager. I sent a letter to the Nottingham office to complain and requested my Advantage card with £8 on it to be destroyed. I expressed my disappointment at the lack of response from them. As a person with customer service experience, I found his behavior unacceptable. I hope my card has been destroyed as I will not be returning to your stores. - M. B.

I scheduled an eye test at the Trafford Centre Boots for Thursday, October 28th at 10:00 am. I was supposed to receive a confirmation text but have not received it. Strangely, my wife received two text confirmations on a different number, even though both the central booking and the branch have confirmed they only have my details on file. This mix-up is problematic as my wife's number will soon no longer be available. I seek assistance to address this issue promptly.