Boots Customer Service Issues

I would like to register a complaint about the service I received at Boots Harrow yesterday. There were issues with items being priced incorrectly, and then no one was available to adjust the prices. I bought Jack Wills items that were supposed to be 25% off, but they didn't ring up correctly, causing delays while the prices were verified and I was refunded for the overpayments. This whole experience was extremely unpleasant and time-consuming. When I requested to speak with the manager, supposedly a person named Alex, I was informed he wasn't there. As I was leaving, the security alarms went off due to the deactivation not being done properly. Normally, I shop online due to a back problem, but after this experience, I feel very disappointed and hesitant to return to the store. This was by far the worst service I've encountered in a long time. With the exception of one staff member, the rest were unhelpful and rude, demonstrating a lack of professionalism. I would appreciate it if this matter is investigated, and I look forward to hearing back from you.

I contacted the pharmacy today at around 3:30 PM to pick up a new prescription. Since it was a medication I hadn't taken before, I inquired about any precautions with the assistant. She consulted the pharmacist, who appeared disinterested and seemed reluctant to provide feedback. This behavior was disappointing, as I have noticed an improvement in service at Boots previously. Lately, the pharmacists seem indifferent towards customers seeking advice. It's essential to ensure that the staff hired can communicate effectively in English. My feedback is solely regarding the pharmacist's attitude, as the other staff members have always been friendly and supportive, which I understand is not an easy job.

On March 28th, I purchased a disposable camera on sale, but it was faulty so I returned it and received a £7.50 refund on May 7th. However, on April 18th, my bank statement shows a £7.50 charge for the same amount. I'm unsure if this is related to the refund or coincidental. I was advised by customer service to visit the store to check the transaction history. I believe they could have assisted me initially when I first presented my bank statements. Fortunately, I encountered a helpful store assistant, though this may not always be the case. I have observed long queues and found products to be pricier than other retailers at Boots. It might be beneficial for them to address these concerns. Thank you.

Hello, I recently placed an order for period delay tablets online. I received an email stating that my order would be available at the selected pharmacy within 2 working days. However, it has not arrived yet. I am scheduled to leave the country on Saturday, October 5th, so I am eager to know when I can expect the delivery. The order number is [redacted]06, and the pharmacy where I intend to pick it up is located at 7 George Yard Shopping Center, Braintree, Essex, CM7 1RB. Thank you. - Anett G.

I visited your Haltwhistle store today to get a prescription filled, making it my second visit in six years. However, I encountered the same issue as before. The pharmacy staff insisted I sign up for electronic prescriptions, which I feel benefits the store more than me. Moreover, they pressured me by falsely claiming that paper prescriptions would no longer be issued by surgeries. Such tactics have unfortunately deterred me from returning for a third time. I hope Boots does not endorse misleading information about prescriptions.

I am having trouble completing my order as the computer keeps changing the delivery address to the billing address. I need to send a gift with my address as the billing information. After I fill out the delivery address, the computer automatically checks it as the billing address, causing a mismatch with the recipient's details in the credit card transaction. This is urgent as I need to send the Christmas gift promptly.

I visited my local Boots store in Haverhill to pick up a new prescription medication. I needed advice on the best time to take it in conjunction with my usual medication. When I mentioned my query to the staff, pharmacist Patrick kindly offered to call me at 4:00pm to provide guidance. True to his word, Patrick called and helped me promptly. I appreciate Patrick's consistent helpfulness and would like to commend him for his great service. I am familiar with Patrick, and he always treats me well. It's wonderful to have him at the store. I also want to highlight the excellence of all the staff at the Haverhill location - they are friendly, efficient, and truly helpful.

While at my local Boots store in Haverhill to pick up a new prescription, I needed advice on when to take my new medication alongside my usual medication. I was unsure how to speak with the pharmacist but luckily, Patrick, one of the familiar pharmacists, offered to call me at a specific time. True to his word, Patrick called at the agreed-upon time and provided me with the guidance I needed. I greatly appreciate his assistance. Patrick is a valued and pleasant pharmacist whom I have interacted with before. It's always a positive experience, and he truly stands out. I must also highlight the exceptional service provided by all the staff at the Haverhill store; they are friendly, helpful, and efficient. Patrick deserves recognition for his outstanding customer care.

Yesterday, I received a text saying my repeat prescription was ready. I went to my local chemist this morning. There was a long queue outside, so after waiting and providing my name and address to a male staff member, I asked about my prescription. He insisted if I got a text, it meant it was ready. After about an hour of waiting inside and outside the store, I was informed my prescription wasn't due until the following week. I showed the text to the pharmacist, who apologized and acknowledged the mistake originated from within the store. I am frustrated that I unnecessarily ventured out during lockdown, increasing potential exposure, due to this significant error at Boots Brecon Powys.

I have been a loyal user of your No7 Restore and Renew products for many years. Recently, I have encountered issues with the packaging. The nozzle on a large tube of face and neck serum broke off while I was unscrewing it. Assuming it was a one-time problem, I didn't raise the concern. Unfortunately, the same thing happened again yesterday. Although I can still use the serum, controlling the flow has become challenging, and leaving an open tube is not ideal. I believe there may be a flaw in the manufacturing process that needs attention. I kindly request replacements for the two faulty 75ml tubes as a significant amount of the product was wasted. Looking forward to your prompt response. Thank you, B. Swaddle.

Hello, I made a purchase online yesterday and your email promotion offered a free gift and £5 off for every £20 spent. When I added one item to my cart, the free gift and discount were applied correctly. However, after adding two more items and proceeding to checkout, the free gift vanished with a brief notice that I couldn't even read. I believe that removing the free gift, especially when it was a deciding factor in my purchase, is not a good practice. It would have been better to replace it with something else if it was no longer available. I look forward to hearing your response and receiving another free gift. Best regards, Mrs L. MarshallCard no. 6[redacted] 0[redacted] [redacted]

Hello, I've been attempting to place an order online for months now, but every time I log into my account on Boots's website and add items to my basket, I encounter an error message saying 'cannot find the page.' This prevents me from completing my order online. I would appreciate your assistance in resolving this issue so I can resume ordering online. Due to this problem, I have had to make several purchases as a guest user and have not been able to collect any Advantage Card points since March, except when I visit the store in person.

On November 30th at 11:15 p.m., I visited the Boots website to make a purchase. After finalizing my order as a guest, the payment process prompted me to sign in, which I tried unsuccessfully three times. I then exited and created an account. When I returned to place the order, the items were not saved, so I reordered. Unfortunately, the website crashed, and when I tried again at 12:15 a.m. on December 1st, the prices had changed, and the offer was no longer valid. Even though the price still displayed the special offer when I checked later, the experience was a complete disaster. Being a key worker nurse, I couldn't have started the process any sooner. -Mrs. P Anslow

Hello, I placed an order on November 25, [redacted], with reference number [redacted]81. The expected delivery date was today, December 1, [redacted]. However, my parcel has not arrived. Could you kindly provide me with an update on the current location of my parcel? If you are unable to give me a precise delivery date at this time, I request a full refund. I am disappointed in the customer service provided by such a reputable brand. I used to be a loyal customer, but this experience has left me dissatisfied.

I was expecting to receive my order on 3/12/[redacted] with Order no. [redacted]4, but it hasn't arrived yet. I got an email saying the parcel had left the warehouse with Parcel no. CFS[redacted]04, and my payment has been processed. I haven't received any further communication explaining the delay. Tracking attempts on your website and the post office website have been unsuccessful. I also contacted the Boots store in Sunderland, but they didn't have the parcel and provided a contact number that went unanswered. Please assist me in tracing this parcel and provide an update on its status. Thank you.

I recently placed an order for perfume with an expected delivery date of December 3rd. Disappointingly, the package has not arrived as scheduled. I was advised by customer service to wait 72 hours before reporting it as undelivered, which has left me feeling frustrated as it seems delays are common with your service. This was meant to be a birthday gift for my daughter, which I now have to delay sending to her. If delays are typical, please consider adjusting the delivery dates provided to manage customer expectations accurately. Knowing this, I would have chosen an alternative supplier. Can you explain how this aligns with your commitment to fulfilling orders promptly?

Hello, I recently placed an order for ultra violet aftershave. I didn't receive an email confirmation for my order, so I contacted customer service. The representative confirmed that my initial order did not go through. They kindly assisted me in placing the order over the phone. However, it seems that two bottles of ultra violet aftershave were delivered, and I was charged for both. I would like to return one bottle and receive a refund for the extra charge. Thank you.

I placed an order three weeks ago and was informed on November 26th that the items had left the warehouse, with delivery expected by December 1st. However, the items are now over a week late. The order number is [redacted]92 and the parcel number is CFS[redacted]79. When attempting to track the parcel, I encountered issues as your site stated that tracking numbers starting with CFS are not valid. I am frustrated by the lack of phone accessibility to reach your company. None of the provided numbers seem to work. I am hopeful that someone will investigate this matter promptly. Regards, Mrs. J. Pollard

I placed an order with Boots on 24/11/[redacted], and my order number is [redacted]. I made a payment of £55 for the items, which was debited from my bank account on 25/11/[redacted]. This amount also included £4.95 for next day delivery. However, I have not yet received my order. I have tried to contact Boots Customer Care multiple times via email with no response. I believe their customer service is very poor, and they seem unwilling to resolve this issue. If I do not receive my order or a full refund by the end of this week, I will escalate the matter to Trading Standards.

I purchased two Dyson hairdryers on November 26th with reference number [redacted]36. Even though I received a parcel number on November 29th with an expected delivery date of December 3rd, I have not received any further shipping information or the delivery yet. Since December 3rd, I have been attempting to contact Boots, but I have been unsuccessful in getting through to customer service. I am frustrated with the lack of communication and the inability to resolve this issue.