Boost Mobile Customer Service Issues

I need assistance with my Boost Mobile family plan. Recently, I had to replace my stolen phone and my number was suspended until then. Surprisingly, my bill decreased by $30 to $90 after this incident. However, I later realized that Boost removed my son from the family plan without my consent. His number, [redacted], has been active for months, and our usual monthly bill was $80 with him on the plan. Now, they are asking for an additional $50 to reinstate his service, even though I never requested his removal. I always pay my bills on time, and my son urgently needs his phone back. Please help me restore my family plan to how it was before.

Two weeks ago, our experience at a Boost store left us feeling deceived by the store owner. Initially, we were misled into believing the phone we purchased was an upgrade from our current model, which later turned out to be untrue. Moreover, we were informed that to access the fifty-dollar plan, we had to buy a Moto phone, despite our preference for a different device. Ultimately, we were persuaded to add a second line for seventy-five dollars a month, allowing us to choose the phone we originally wanted while receiving the Moto phone for free. However, since the beginning, we have encountered issues with the Moto phone, restricting its usage to just a single game. Despite contacting Boost and escalating the issue to their executive team, we have faced uncooperative responses. Regrettably, we have been unable to reach their corporate office to address this matter effectively.

I purchased a reboost card from Walmart and requested $35 to be added to it. The pin number was supposed to print on the receipt, but it didn't. Customer service couldn't provide a new pin. After calling, they added the $35, but as I had already gotten a new card and added $35 myself, there was a credit. However, now the $35 credit seems to have been removed from my account. My account only shows 2 months of service when I have had it for over a year.

My phone has been turning on by itself and displaying weather searches for Buenos Aires on Google Play without my initiation. Additionally, in August and September [redacted], and possibly July too, I had no access to WiFi. During August, my data ran out a week before being replenished, and in September, it was used up in a week despite me not typically using that much data. I recently received an upgraded data amount, but I have been experiencing issues. I currently have no internet access and am unable to use my email or Gmail services. This has also affected the timing on my calendar app. It appears that Chrome and Google Play are showing high data usage, so I uninstalled Chrome as a temporary solution. I would like to use my data without letting anyone else access my phone and internet. I am not very knowledgeable about cell phones, so I would appreciate specific guidance on how to address this situation. Thank you for your assistance. - Ann S. 10/1/18

I purchased an iPhone 6 on Friday, 09/28/18, and paid for express next day shipping with tracking number [redacted]64. The package was scheduled to arrive by 3pm today, but it did not. Upon tracking on Fedex.com, I discovered that my address did not match. My address is [redacted] Waterbury Drive #[redacted], Woodridge, IL, [redacted], which is the same as the billing address. FedEx cannot deliver the package due to this address mix-up, and they cannot modify my account details. I have unsuccessfully tried reaching out to Boost Mobile Customer Service and local stores, with each call getting disconnected before speaking with anyone. I am highly distressed by this situation. If I cannot get help this time, I will have to switch to another mobile provider. My contact number is [redacted]. Can someone assist me, please?

I encountered continuous issues leading me to invest in a new phone, ultimately causing financial loss. I believe it is unfair that the preowned phone I purchased from Boost Mobile failed to charge adequately, leaving me inconvenienced. Consequently, I was compelled to acquire a new device, impacting my limited budget. I kindly request a partial refund to compensate for the faulty phone. This experience marks the first instance of encountering difficulties with Boost Mobile, a provider I have had a positive history with. Thank you for addressing my concerns.

I recently bought a used and unlocked iPhone 7s online over a week ago. I checked the IMEI before the purchase and everything seemed fine. However, upon inserting my SIM card, I received a message that the SIM was unsupported. After contacting Sprint, I found out that the phone is locked to the BOOST network. Now I am without a phone for two weeks and facing additional costs, still stuck with a shattered screen on my original S8+ and a Note 5 as a temporary replacement. I need help to unlock the iPhone I purchased. Here is the relevant information: IMEI - 35 [redacted]07 ICCID - [redacted][redacted] Phone number - [redacted] I use Verizon, and they provided me with a new SIM card specifically for the iPhone 7s. Any assistance in resolving this frustrating issue would be greatly appreciated.

I have been experiencing signal and service loss for about a week now, and I am frustrated paying for a service that I cannot fully utilize due to the inconsistent signal. Despite being at the same location for three years without previous issues, the service disruptions persist. To mitigate this, I have downgraded my plan to daily payments. However, if the problem persists, I am considering switching to another service provider. I would appreciate any assistance in resolving this matter promptly to restore my phone service to a functional level before considering a switch. Thank you for your help.

I have been struggling for three days to get my daughter's name and phone number on a document needed for her car purchase. Despite multiple attempts, I have been unsuccessful. She is on my family plan, but after spending over 2 hours on the phone daily, I was told to visit a store. Today, the store couldn't resolve the issue and I am reaching out for help. I believe her information should be linked to our family plan, but I am being told otherwise. The car dealership is requesting a statement, which we do not receive. Any assistance you can provide would be greatly appreciated. A letter or any form of documentation would be a huge help at this point. Thank you, B.N. [redacted]

I recently purchased a new Stylo 4 phone at Walmart to replace my broken one. Upon trying to activate it, I encountered an issue where it displayed "invalid sim" despite using the SIM card that came with it. I ensured the SIM was inserted correctly, but it still didn't work. I am unable to make calls for assistance. I have paid my bill, have active service and data for the month, and can't understand why it's not working. In the past, I didn't need to switch SIM cards when activating a new phone, so I'm unsure why it's necessary now. I rely heavily on my phone for work as a personal assistant, and urgently need to resolve this as my boss is already frustrated with the situation. Thankfully, I could briefly borrow a colleague's device to seek help for fixing my phone.

The staff at the Spring Lake, NC store were very rude. It seemed like purchasing a phone interrupted Jennifer and another woman who were sharing photos on their phones. They appeared frustrated because they had trouble understanding my questions in English. I was left waiting at the counter during my activation while they assisted three new customers who arrived. It would have been courteous for them to ask the newcomers to have a seat while they finished with me. I had to make three trips to the store to complete a task that should have been done in one visit. For my next visit, I plan to try a Boost store in Fayetteville. It might be better to have staff at this location who speak Spanish exclusively or have a manager who is a native English speaker rather than just being fluent in the interview.

My account has been compromised and taken over. My SIM card, name, number, and account details are being misused. Despite numerous reports to your company, this malicious activity continues. I request the complete cancellation of my services, including my phone number, access codes, passwords, and all additional services. Following this, I would like to request an entirely new phone and phone number with top-notch security protection for all my present and future business needs. The financial and emotional toll this situation has taken on me is significant, with bank shortages and overdue rent due to the fraudulent activities. Please action this promptly; otherwise, I will have to explore other options. Thank you. Best regards, J.O.

I am puzzled by the double billing from Boost Mobile this month, which is a significant issue for me. The money they took unexpectedly was meant for my vehicle insurance, leaving me unable to cover it this month. My income is limited, and I only receive a small check at the start of each month. I have been a loyal customer of Boost Mobile for a long time and never had payment issues with electronic billing before. I kindly request a refund of $60 to my bank account to settle my insurance payment. Thank you for your attention to this matter. Sincerely, Lisa M. G. September 29, [redacted]

I purchased a phone in July to change my plan to a family plan. I spent over $[redacted] on the new phone, case, and screen guard. There was an issue because I was a "Premier" customer, and the system wouldn't let me activate the phone. I was told it would take 3-5 business days to fix. After over a month, I still couldn't use the phone, and the "Premier" status wasn't removed. The store couldn't refund me because it was past the 14-day return period. Customer care failed to resolve the issue, and my account still had the "Premier" status. I realized they were charging me twice a month but had never investigated it. After three years of loyalty, I've decided to switch carriers due to this poor experience. I want a refund for the phone, case, and screen guard. It's been almost 3 months, and I just want to move on from this frustrating situation.

I purchased a Motorola G6 on the 3rd and explained to the sales representative about my stalker situation, emphasizing the need for a new phone to maintain my security. She assured me that I could keep my existing number and set up a new Google account. However, my stalker managed to gain access. The return policy allows for a refund for the two days I used the phone, but upon return, I only received $35 out of the $90 paid. I would like a full refund or to have the phone activated on my other Boost phone considering the circumstances. I hope to receive the remaining $50 back, as I am a single mother facing imminent disconnection of my electricity.

I contacted customer service on October 2, [redacted], regarding my account number [redacted]. I was informed that my account details were incorrect and was advised to review the notations from the Boost Mobile representative. I am now sending in verification to ensure my account accurately reflects the monthly charges as per my communication. I am requesting an update to my account to properly reflect the charges stated, including all listed credits. I am also seeking a refund or credit for the overcharged amounts in June, July, August, and September, with corrections made for the new amounts due in both billing and online accounts. Thank you, Christina C. [redacted] My current monthly bill shows $96.00 due for two lines on a family plan, after applying a $5.00 auto boost credit and an $11.00 family plan credit, making the total $80.00 per month. However, I have been consistently charged $91.00 for the past four months. The breakdown is as follows: Primary account: $59.00 2nd line: $37.00 Total: $96.00 Auto boost: -$5.00 Family plan: -$11.00 (credit not applied) Total due: $80.00 Additionally, the second line indicates an amount due of $47.00 in the online account, contrary to the $37.00 per month charge confirmed by the representative. I am attaching the correct amount for reference. I can provide further proof from the local store confirming the accurate charge of $37.00 per month for her line if necessary. This should align with the $96.00 monthly total being calculated. Even with the family plan for two lines at $80.00, here is the breakdown: Two lines: $80.00 Insurance 2nd line: $7.00 Installment payment: $9.00 Total: $96.00 Auto boost: -$5.00 Family plan: -$11.00 Total due: $80.00

I am reaching out concerning phone number [redacted]. In September, my foster son's Boost Mobile phone broke, and I bought him a new one. After transferring his old SIM card, it worked briefly before displaying a lock message. Visiting a Boost Mobile store in Kingston, we learned his SIM card was for AT&T, despite us not understanding how. After activating a new SIM card and making a $50 payment using my bank card, I discovered in October that a newly purchased Boost Mobile card was not registering, showing a $0 balance. It erroneously set a monthly payment for October 17th without my consent. I am puzzled by the card issue and frustrated by the lengthy automated menu before speaking to a representative, who mistakenly placed me on hold without addressing my concerns. Please contact me at [redacted].

Hello, my name is Kirsten S.C. Since July, I've been paying $57.00 to $60.00 before the 11th of each month either in-store or online for my phone service. I've had this phone since April without issues until July or August. Despite visiting the dealer multiple times, the problem still persists, causing me to dial 2 or 3 times a day. Please stop interrupting my service that I always pay for on time. I rely on this phone for communication to earn the money to pay you. I've been receiving numerous incorrect calls since summer from various people, and this needs to be rectified promptly. I trust you to address this problem and ensure it doesn't happen again. I've already made this month's payment by the 11th. I hope to hear from you soon to resolve these issues. Thank you.

I was very upset when I contacted Boost last night. I informed them that I had just discovered my son's drug use and needed his account suspended. Despite changing the PIN on our family plan, the first representative assured me that everything including Wi-Fi would be disabled. But to my dismay, my son continued to use the phone and even changed the PIN after receiving messages wrongly stating the account was suspended. The second representative claimed there was no way to stop Wi-Fi and only made a note on the account instructions. However, today my son was able to access and change the PIN in front of me, which was very distressing. I am deeply disappointed by Boost Mobile's service after being a loyal customer for 7 years. This situation has worsened things for me during a difficult time, and I expected better support, especially when dealing with such a serious issue as my son's drug abuse.

I broke my Metro PCS phone and need a new one. My mother suggested Boost and sent me a referral link. She said she should get a reward along with me, but we haven't received anything yet, even after a month of waiting. This is disappointing, considered as strike one. I've contacted customer service four times regarding my phone's service interruptions and slow internet speed despite having an unlimited plan. One representative mentioned crediting my account, but the credit never appeared. This is strike two. Moreover, when I requested my account number to switch back to Metro PCS, Boost provided the wrong number by swapping the last two digits. I like Boost, but if they are being dishonest, it's not acceptable. I believe I should not be charged for this month's bill and should receive the promised credits. I am hoping for a resolution, such as a free month of service for my line and my mother's line, including the rewards and credit we were supposed to receive.