Bob Evans Farms, Inc. Customer Service Issues

I placed an order at Bob Evans on Kinetic Dr. in Huntington, WV for 3 quart sides for pick up on 11/28 at 11:30am. Despite arriving on time and paying promptly, I waited for 30 minutes without my order. Other customers who ordered that morning were served before me. When I inquired, the cashier had to retrieve my order from the computer, taking a total of 50 minutes to receive it. It seems there may be a recurring issue at this location regarding to-go orders, especially during the holidays like Thanksgiving. To prevent negative word of mouth, additional staff should be considered for busy days. As a gesture to regain my trust in their service, a $75 gift card for the inconvenience would be appreciated. Sincerely, Craig S.

I am writing to express my disappointment with the portion size of the ham in this year's holiday meal compared to previous years. My family has been loyal customers for over a decade, but this time there were only 4 pieces in the container instead of the usual 16. I called to raise my concerns but was left needing more food for my large group. Although I appreciated the potholder gift, I would have preferred a more generous portion of ham. I have always recommended your services to others but felt let down this time. The original containers were also missed for their convenience in serving meals. As a long-time customer, I hope you reconsider the portion sizes to match the quality we have come to expect from your meals. C.G. Email: [redacted] Address: [redacted] W Locust St, Boonville, IN [redacted] Phone: [redacted] or [redacted]

I used to love the food here, but recently it seems like everything is just reheated frozen dinners. In the past, there was real cooking happening in the kitchen, but now it feels like a step back. I am dissatisfied and would appreciate guidance on obtaining a refund. It's misleading to present this as fresh farm-to-table food when it clearly isn't. Transparency is key; maybe just let customers know that these are precooked meals from a family member rather than claiming they're freshly made on-site.

I need assistance. Yesterday, I placed an order on the Bob Evans website, and it was delivered by DoorDash, which I was not aware of. Unfortunately, the delivery experience with DoorDash was terrible. When the delivery arrived, all the hot and cold items were in one bag, which was then placed in a thermal bag for hot items. This resulted in my cold items becoming warm, and a container of milk leaked, spilling warm milk over everything. My salad was warm and soaked in milk, rendering all the food inedible. After contacting the restaurant and speaking with a manager named Patty, I was directed to reach out to DoorDash. DoorDash, on the other hand, instructed me to contact Bob Evans. I am attaching the email correspondence for reference. I am unsure of the appropriate course of action, but I received $25 worth of inedible food. This situation is not acceptable from a health and safety standpoint. I do not hold Bob Evans responsible, as I have ordered from them before without issues. The blame lies with the delivery driver who handled the food poorly and hastily. My daughter and I were unable to eat the food, and I had to quickly make an alternative dinner. Thank you for your assistance. Christina

Arrived at 11 am and had to wait a long time to be seated. Once seated, waited for drinks and food orders to be taken. I ordered a 1/2 turkey and bacon sandwich, chicken noodle soup, and fries. Unfortunately, they ran out of chicken noodle soup when my husband tried to order it. He settled for a cheeseburger and coleslaw. My food arrived without the fries initially, and my husband's coleslaw came promptly. He requested rolls but was told he could only get them with a large soup order. Eventually, we both finished our meals without receiving a bill. When we sorted out the bill, I was overcharged for the fries. After several interactions with the waitress and manager, we managed to sort it out, but the overall experience was disappointing, especially since it was a birthday gift card that was used.

During my recent visit to the Bob Evans in London, Ohio, our dining experience was disappointing. Upon being seated at a table that was not cleaned, the host, David, wiped it down hastily, leaving it wet. The menus stuck to the table, and the silverware rolled in napkins was also wet. After pointing out the issue, the waitress quickly rectified the situation. However, my everything breakfast arrived poorly prepared, with burnt English muffin, missing hollandaise sauce, and undercooked hash browns. I had to personally return the dish to the kitchen. While the replacement was adequate, it still did not meet Bob Evans' usual standards. The waitress briefly checked on us after the food was replaced, but the manager never visited our table. Despite David being listed as our server, another waitress attended to us. This location seems to be struggling, and I believe corporate headquarters should intervene to retrain the staff.

My name is Sherry D. from Wadsworth, Ohio, and I've been a customer at Bob Evans since childhood, enjoying their Sausage sandwiches and Smoked Sausage dinner. However, after a series of disappointing experiences, I've decided not to order from them anymore. Despite raising concerns before and receiving vouchers, I've faced consistent issues like missing or incorrect items in my orders. Past incidents include receiving a black, rotten potato and the wrong food items altogether. Even when I complained to the manager, I was told it was a DoorDash problem. The final straw was finding loose forks in my delivery bag, which I found unappetizing, especially for a delivery order. As a 62-year-old night shift worker who frequently uses DoorDash for Bob Evans almost weekly, I am frustrated by the repeated errors and lack of attention to detail.

To whom it may concern, I work at a store in Madison, Indiana which has temporarily closed due to COVID-19 except for carryout orders. I received a memo advising me to apply for unemployment benefits during this time. However, I noticed that the unemployment support is not covering the hours I usually work. Prior to the closure, I was falsely accused and suspended from work. It has been four weeks without any pay - two weeks lost due to the false accusations and now no pay during the shutdown. I am seeking clarification on why the unemployment benefits do not match my usual working hours. I feel that a civil suit may be necessary. Thank you for your attention to this matter.

To Saed Mohseni, CEO, Today around 6:30 PM, I dined at the Hamilton Rd. Groveport Ohio store. Upon entering the restaurant, I found the dining room to be quiet and waited briefly at the hostess station. A man in what appeared to be a managerial role acknowledged me and mentioned he would assist me soon. However, he engaged in other tasks for a few minutes while I stood waiting. I observed the cashier and a server occupied with their duties. Feeling overlooked after about 4 minutes, I decided to leave and went to O'Charley's for dinner instead. Despite paying more, I was able to enjoy my meal. Given my long-standing patronage with Bob Evans since the early days, including the opening and closing of store #4, I felt compelled to share my disappointing experience. Regrettably, I will not be returning to Bob Evans due to this incident. I hope this feedback can be shared with the staff for improvement. Sincerely, -A.L.

I recently called the restaurant in Taylor, Michigan, located on Eureka by I75, on November 30th around 5:45 pm to discuss my order. During the call, I spoke with a manager whose name I do not know. I found her to be extremely rude. I had ordered a pot roast sandwich which turned out to be very dry, lacking carrots, onions, sauce, and the cheese seemed plasticky. Instead of apologizing and offering a solution, she insisted that the order was correct and that she personally made it. As a manager, why would you serve something you know is not up to standard? Despite my calm demeanor, she repeatedly interrupted me while I tried to explain the situation. Even after issuing a refund, she maintained her disrespectful attitude and abruptly ended the call. I believe that no customer should be treated this way. Thank you for your attention to this matter.

Our group of 6 visited Bob Evans at Stoneridge on December 24th at 7 am, expecting them to open, but a sign indicated they would open at 8 am instead. It was disappointing as they typically open at 7 am, and we ended up going to Cracker Barrel for breakfast. I frequent Bob Evans about 3 times a week, and this change really upset me, especially since it was the 24th when we always gather for breakfast. I hope they reconsider their opening times and prioritize customer care like they used to.

This morning, I visited Bob Evans in Triadelphia, WV. I ordered scrambled eggs, but they were served looking like thin crepes, dry, and inedible. The server kindly offered to replace them, but informed that they would be prepared the same way. The manager explained that the eggs are spread thin, folded repeatedly, and not cut as per the district manager's instructions. Despite being given a $1 discount for the uneaten eggs, this preparation method was unlike any other Bob Evans I've frequented nationwide. I can share a photo of the transparent eggs if necessary. As we have already spoken with the manager on-site, no further response is needed. Thank you.

To whom it may concern, I am Antonio R., a loyal customer who has never been late on a payment in the last 15 years. On 3/28/20, I received a sofa with a delivery date in April, located at 63 Mooney Pond Rd, Selden, NY. By September or October, the sofa started peeling, and by the end of October, it was significantly damaged. I reached out to customer service, provided information, and in November, sent an email with pictures showcasing the issue. Despite my efforts and communications until January 17, the problem remains unresolved. After contacting them today, they indicated that they could not assist as it is not a manufacturing defect. I am left with a less than a year old damaged piece of furniture. This will be my last purchase with this company, and I will ensure to share my experience with others. Thank you.

I wanted to share an incident that occurred at the Bob Evans in New Martinsville this morning. The morning server encountered issues with the cash register and called the manager for assistance. Unfortunately, the manager started yelling at her in front of customers, making her visibly upset. This created an uncomfortable dining experience for my group. I believe it was inappropriate for the manager to handle the situation by yelling instead of offering help. The server was trying to explain the problem, but he continued to raise his voice. I prefer to remain anonymous as we frequent this location and do not want any bias. I wanted to bring to your attention how management interacts with their staff.

As loyal patrons of the Smoketown Road eatery, we visit 2-3 times weekly for morning meals. Yesterday, we brought our grandchildren for dinner at 5:30 pm. Upon arrival, only a few tables were occupied. After a 40-minute wait, our food was served. My usual honey butter chicken looked disappointing with overcooked eggs, and the carrots on the pot roast seemed stale. The waitress forgot our silverware initially, returning later with plastic utensils due to a shortage of clean metal ones. To my dismay, the plasticware was impractical for cutting fried chicken, and we received no extra napkins despite having kids with us. A situation with the restroom lacking toilet paper added to the unpleasant experience. Although the waitress and a female manager were apologetic and comped our meal upon my complaint about the plasticware, the overall dining experience was a letdown. It's puzzling how there was a shortage of clean silverware with minimal tables occupied. This incident left a lot to be desired. Best regards, Martha K. [redacted] Bonneville Lane Woodbridge, VA [redacted]

Subject: Disappointing Dining Experience at Bob Evans Dear Customer Service, I recently dined at one of your Bob Evans locations with my family, and unfortunately, it was a disappointing experience. I used to frequent Bob Evans with my late grandmother and had not visited since [redacted]. During this visit, I ordered three meals for my family, but we encountered several issues that impacted our enjoyment of the food. My son found a hair in his orange juice, and both he and I had difficulty finishing our meals due to the poor quality and texture. The hamburger was described as 'rubbery,' indicating it was likely not freshly prepared. Despite these issues, I did not complain at the restaurant and paid my bill before leaving. I am not seeking a refund or compensation but wanted to bring these concerns to your attention. The manager's response to our dissatisfaction was also disappointing. I am unsure of the outcome I expect from sharing this feedback but felt compelled to express my disappointment. The invoice number for this visit is [redacted]23. Thank you for your attention to this matter. Sincerely, Jeremy H.

On Thanksgiving, we dined at the Columbia, Missouri location. The portions of turkey and ham were disappointingly small. This was not the first time we celebrated Thanksgiving there, but it was the first time we encountered this issue. It seemed like the increase in pick-up orders might have affected the in-restaurant dining experience negatively. It would be helpful if they considered adjusting the pick-up schedule for next year, maybe allowing pick-ups on Wednesday to ensure a better dining experience for those eating in. Fortunately, we enjoyed the dressing and potatoes, and the ham and turkey combo helped supplement the meal, even though the ham slice was notably small. Despite the portion size letdown, our server provided excellent service, so we left her a generous $20.00 tip.

I am incredibly disappointed and disgusted by the poor condition of this restaurant. From the entrance to the restroom, the state of cleanliness was appalling. The restroom was wet, with sugar packets and old tissue rolls strewn about. The front entrance was littered with garbage. Sitting at the booth, I noticed the walls were filthy, which completely ruined my appetite and prevented me from even eating my meal. This experience occurred at a restaurant in Springfield, Ohio on Bechtle Avenue, and I have no intention of ever returning.

I made an online order on November 18th, [redacted], for Thanksgiving dinner from Bob Evans in Marietta, Ohio. Despite having proof of payment, they insisted I pay again as they claimed to have refunded my initial order. The GM could not provide evidence of the refund and pressured me to pay without documentation. Worried about Thanksgiving dinner, I hesitated to make the second payment. After a lengthy discussion, they loaded my car without receiving a new payment. My bank confirmed no refund was ever initiated. Despite multiple follow-ups, the refund has not been received even after 22 days. This experience has left me frustrated and disappointed. I will not be ordering from Bob Evans again and will share my experience with others. I hope someone addresses this issue and prevents it from happening to others.

I made an order on the app to take advantage of the deals such as a free slice of pie for orders over $25 and a complimentary bacon order. Unfortunately, when I checked out, the bacon was not included, and I was charged for the pie. Moreover, I couldn't find where to input a 20% off coupon from a text message from Bob Evans. Despite contacting the restaurant directly, they were unable to assist as they were not familiar with the app. Calling the 1-[redacted] number was also unhelpful as they don't provide phone support. It's frustrating to only have email support available, resulting in missing items, paying extra, and being unable to apply the coupon that influenced my decision to order from Bob Evans. It's disappointing that coupons are sent without a clear way to redeem them, leaving customers confused and dissatisfied with the overall experience.