Bluebird by American Express Customer Service Issues

In July [redacted], my Bluebird account, which had close to $[redacted], was closed. Bluebird issued a check for the remaining balance. I used mobile deposit with my Fidelity Investments account to deposit the check. However, shortly after, Fidelity locked my account and the funds without any explanation. It has been over 2 years now. I have managed to get Fidelity to agree to close the account, but they are requesting me to have Bluebird issue a "Recall" on the check and then provide a new one.

I am having trouble reaching a live person as the prompts keep directing me to activate my new/replacement card, which I have not received due to an incorrect address provided by Bluebird. I'm seeking a refund for the funds held since February 26th, which the hotel has already released on February 28th. Once this issue is resolved, I plan to close this account, as I am also frustrated with the current situation. I urge the company to eliminate the automated system and reinstate live customer support.

I've sent multiple messages from Argentina. I need to travel back urgently, but I can't use any of my cards, including my Visa. The system is blocking my access, likely for security reasons, but I desperately need to withdraw money. Please contact me via email. Also, please pay my T-Mobile bill as it remains unpaid. Thank you for your assistance. - Monica Trejo SS last four: [redacted] Date of Birth: 05/26/[redacted] Address: [redacted] Riverside Dr. Coral Springs, Florida [redacted]

After my daughter was born in Fall of [redacted], my ex got a Bluebird card. In Spring [redacted], she stopped using it after our son damaged it. We used the [redacted] email for shared household matters. Since our breakup in [redacted], Bluebird statements intended for her have been coming to me. Despite attempts to mark them as spam, they keep reappearing in my inbox. She hasn't used the card in over seven years, and attempts to involve her in resolving this issue have been fruitless. I just want Bluebird to stop emailing me or remain in the spam folder, as I can't contact them without her account information. The email linked to the account is [redacted], belonging to Marcia Jo Ann Stewart, who no longer uses it. I seek help in stopping these unwanted emails from Bluebird.

I'm having trouble using my card to pay my TV bill. I attempted again, but my card was declined. Could you confirm if a new card has been sent out to me? My current one expires in 4/23. Tomorrow, I will be without TV, which is quite inconvenient. When calling the number for balance inquiries, I repeatedly get prompted for the last four digits, causing frustration. It's challenging to speak with a real person as well. I’d appreciate your help in resolving this matter promptly as I have other bills to attend to. Thank you.

I need help accessing my bank account to obtain monthly statements for a new apartment application. Despite providing my sign-in information, I cannot complete verification as my phone is no longer in service. I have spoken to multiple agents who were unable to assist me. I am frustrated with the poor customer service and am considering closing my account. Please update my phone number to enable access. I have spent hours on the phone trying to resolve this issue without success, dealing with agents who struggle with English and background noise. As a long-time customer, I expect this situation to be fixed promptly. Thank you.

I have a Bluebird Prepaid American Express card ending in [redacted]. I am receiving texts indicating my balance is $2.59, which is correct. However, my card expired, and I discarded it since I never received a new one. When I call for assistance, the automated system does not allow me to speak to a live person even after verifying my information and account number. It prompts me to activate a new card with a 15-digit card number I do not possess because a replacement was never sent. I am frustrated as I cannot reach anyone to assist with refunding my remaining balance. I have attempted for an hour and a half to connect with a live representative without success.

I attempted to make a purchase within a game I play, but my card was declined due to being locked. I regularly use this card for Amazon purchases and have not locked it myself. This is the fourth instance of my card being locked. When I contacted support, I was provided with the wrong card number. The number given seems to be from my temporary card when I opened the account. Could you please assist me in resolving this frustrating issue?

Hello, I am experiencing difficulties with my Bluebird Prepaid Debit Account. When contacting the support team, they cannot locate my account in their database nor provide information about my virtual card (plastic card has not been received). Although I can access my online banking and view my card and account details, any transaction with the card gets canceled, indicating it might be blocked. I have received an SMS on my mobile number stating that the card is blocked. How can I resolve this issue and unblock my account and virtual credit card if the support team cannot find any record of my account in their system? Thank you.

I had a hold of $[redacted] on my card for a hotel stay last Friday, but upon checkout, they assured me the hold was immediately released. However, my Bluebird app still shows the $[redacted] on hold. I urgently need this money back in my account for essentials like gas to get to work. I shouldn't have to wait for my own money. It's frustrating that charges are instant, yet refunds can take up to 30 days. I work for the state of Pennsylvania and risking my job over delayed funds is unacceptable. I'll contact the Better Business Bureau and switch cards once I can update my direct deposit details. Kindly remove the hold on my $[redacted] today for me to use it promptly. Waiting 30 days for a refund is unreasonable when transactions are swift. Please, make it available for use immediately.

I am frustrated with the wasted time. Being asked to call again is not helpful. I feel like I am being continuously hung up on and coming back for more. Dealing with these endless issues is draining. I am tired of verifying everything and the constant emailing, calling, and chatting with no resolution in sight. I want to be removed from the email list and eliminate this ongoing frustration with corporate processes.

Hello, I tried to reach out to Bluebird American Express customer service 25 minutes ago. An operator joined the call at 3:35 US time. Despite me affirming that I could hear them, they claimed they couldn't hear me and disconnected the call. Upon trying to call back, it appeared the operator was preventing my access by rejecting the codes I entered. I attempted five times to input my social security number, card number, and the four digits on the card's right side, but all ended with a request to try again due to no acknowledgment received. I am confused by this situation and would appreciate any assistance. Thank you.

On May 22nd, I noticed a pending charge of $25.16 on my Bluebird account, which I did not authorize. It seems like someone may have hacked into my eBay account. I have already taken steps to secure my eBay and Bluebird accounts by changing my information and password. This is a new experience for me, and I have four pending refunds expected in my Bluebird account, so freezing it might prevent me from receiving them. I have ordered a new Bluebird card to replace the compromised one. Assistance in resolving this matter is appreciated. Thank you. - Lasonya L. P.S. May 22, [redacted] $-25.16 (pending) Online purchase (unauthorized) Transaction ID: LAJFVL4BXT

I contacted customer service, but they couldn't explain why my account was suspended or canceled. Despite providing all my details, including card information and social security number for verification, I still didn't get a clear answer. Instead, they just gave me an address to write to for further information. I find this process frustrating; I want answers now. How can I understand the issue if no one provides a straight explanation? It's confusing whether the problem is due to my actions or someone else's. I am unsure why I am in this situation. Asking for help only leads me back to writing a letter, which seems pointless if I don't know what the problem is in the first place. The lack of clarity in the responses is making me really frustrated.

One of my sub-accounts was deactivated 3-4 years ago, and there is money in there that I'd like to use. I am open to two options: either reactivating the sub-account or closing it and transferring the funds to the main account, then creating a new sub-account for that individual. After spending 15 minutes on the phone with customer service and "loss prevention?" today, their only suggestion was to contact customer service via email.

My brother recently passed away, and I am in the process of handling his affairs. I have informed Bluebird about his passing, resulting in the freezing of the account. However, I require a credit or refund to proceed, and I am facing difficulties as they are not authorizing it. When speaking to customer service, it seemed evident from their strong accents that they were not based in the US. It was challenging to communicate effectively as I felt like my message was not getting through. I am looking to connect with an American customer service representative to ensure clear and accurate assistance. Thank you.

On August 8, [redacted], I took a Lyft ride to Walmart and used my Bluebird account's debit card without any issues. However, when I tried to pay for my purchases inside the store using the same card, I was denied due to Bluebird's refusal despite having over $[redacted] in balance. I had to use cash instead. Subsequently, when I tried to use Lyft again, I was once more denied due to Bluebird's refusal to pay. The situation left me stranded for 1 1/2 hours, trying to figure out how to get home. I used to be satisfied with my Bluebird card, but their consistent refusal to allow me to use my own funds has become unacceptable. Additionally, the absence of customer service that includes speaking with a live representative is frustrating, and I am considering discontinuing my relationship with them. I reside in Las Vegas, Nevada, and enduring the scorching heat of over [redacted]° while my Bluebird card packed with over $[redacted] remained useless was highly distressing.

After being incarcerated from November 4, [redacted], until July 26, [redacted], I find myself in a transitional phase at a halfway house. I've encountered difficulties explaining to various representatives that my mail must be sent to a Po Box instead of the physical address. This has led to challenges in confirming my identity and accessing my funds. I urgently require the money to settle court fines and purchase essentials like shoes and toiletries. Additionally, I need to update my email and phone number since I no longer have access to the previous ones. These concerns pertain to my American Express Prepaid card.

I have encountered trouble with my Bluebird card and Amazon orders. Bluebird has repeatedly placed holds on the same orders, withdrawing money multiple times and causing overdrafts in my account. I am concerned about this issue, as it seems potentially fraudulent. Customer service cannot provide a clear answer on when I will receive refunds for these holds, stating a 7 to 10-day wait after transactions clear. I find this delay unacceptable and plan to report this to the FTC, BBB, and a Consumer Advocate group. This recurrent situation feels like theft and fraud, and I am disappointed. Additionally, it is unprofessional to hear background noise like roosters crowing while on a call with customer service.

I recently updated my address for my account, and I've successfully updated it for other cards and services. However, when I tried to update it for this account, it's stating that the address is not valid. My direct deposit paycheck, which is scheduled to come into this account at 6:00 AM, is now being held up. I have been attempting to contact customer service using the provided number, but there doesn't seem to be an option to speak with a representative. I kindly request the release of my direct deposit.