Bluebird by American Express Customer Service Issues

Yesterday, I had an insurance settlement deposited directly into my account. I attempted to log into my mobile app, but I kept receiving an error message stating, "OOPS, this is awkward, the login and password do not match." After trying several times, I decided to reset my password. After updating my password, I tried logging in again, only to face the same issue. Frustrated, I reset my password once more, but to no avail. Now, I have received an email stating that my account has been permanently suspended, making my situation even more urgent. I desperately need these funds as I am facing eviction and may lose my job due to transportation issues. Every time I call customer service, I am informed that my account is permanently disabled and an email has been sent. I cannot afford to wait for 10 to 30 days for this issue to be resolved. Please, somebody, help me!

I recently moved to Qatar in the Middle East, and although there is a large office for your company here, they informed me that they cannot resolve my issue. The problem is that I am unable to access the Bluebird website from Qatar to manage my account. I keep receiving a security denial error message whenever I try to access it. How can American Express claim that the card can be used internationally when I can't even open the website in the country I now reside in? While I could access the card from the United States, I believe I should be able to access Bluebird.com from anywhere globally. The customer service representative in the American Express office in Qatar/Doha mentioned that she was not familiar with Bluebird and couldn't assist me. I am hoping for a resolution as I need to utilize the funds I deposited while in the USA for online transactions. Thank you for your attention to this matter. - M. N. Abbas

I am reaching out to inquire about the status of my child income tax credit direct deposit. The IRS website indicates that the deposit has been made, but I do not see any funds reflected in my account yet. I am uncertain if there is a delay or if there are pending deposits scheduled. I am seeking assistance to ensure that the deposit will be processed correctly. I have been unable to reach anyone for clarification over the phone. Any information on the status of the direct deposit and if any further actions are required would be greatly appreciated. Thank you for your help.

Dear Customer Service, I kindly request the removal of the fraud security feature on my Bluebird account. Twice now I have faced embarrassing situations at my local Walmart due to this security measure. Just last weekend on October 23, [redacted], I experienced the inconvenience of my $[redacted] purchase being declined, causing a delay and requiring me to remove items to pay in cash. This led to a distressing situation with people in line, the cashier, and the store manager. I later received a text confirming the purchase attempt, after which I was urged to retry my transaction. This unnecessary security block was not only frustrating but unnecessary given my account's available balance of over $[redacted]. I respectfully ask that this security measure be removed promptly to prevent any future occurrences like this one. Thank you, S.L. BluebirdAmex Card #3[redacted]24 [redacted]

I have not yet received my replacement card. Every time I try to call, the automated system won't allow me to proceed as it requires me to activate the card I haven't received. It has been over a month since the replacement card has been in limbo. Now, when I try to close my account, I can't do so because of the remaining balance. I attempted to transfer the balance to my bank, but the pending deposits don't show up on either account I tried. This prevents me from verifying and completing the transfer to clear the balance. The other methods provided also result in errors. I would like to close my account to disassociate from a company that ignores customer requests due to technological shortcomings.

I called customer service to update my name on the card. The representative explained the necessary documents I need to provide and requested a copy of one along with my card number, account number, current name on the card, and the new name. She shared an email address with me, but when I tried to send the email, I received an error message indicating it was invalid. I require the correct email address to proceed.

I am having trouble linking my ATM card from my bank. I attempted to do so using Google Chrome initially and received the small transactions from the other bank. However, upon trying to verify the transactions on bluebird, I encountered an error message instructing me to try again later. Despite attempting to log in the following day, the same message persisted. Switching to Firefox, the linked ATM card was no longer recognized, prompting me to set up a new one, which I refrained from doing as it should have already been set up. Contacting customer service proved futile, as I was only met with the automated service. Could you please advise on the next steps to resolve this issue?

I recently had an issue with my Bluebird card involving a dispute. Despite clearly expressing my desire to dispute certain transactions during a phone call, the dispute was not initiated and my card was unexpectedly deactivated. My main concern was resolving the disputed charges, not replacing the card. Unfortunately, I have been unable to reach a customer service agent or utilize live chat support for guidance. The current phone system lacks options to specifically address disputes, leaving me in a frustrating loop. I am seeking instructions on how to reach the dispute department promptly to address the unresolved issue. Additionally, I have an urgent rent payment due today, further complicating the situation. I appreciate any assistance in resolving this matter promptly. Thank you.

I recently tried to use my card at Walmart after not using it for at least 6 months. Even though there is still money on it, I couldn't add more funds. I attempted to load $[redacted], then $[redacted], and finally $[redacted] again yesterday, all without success. Today, I tried twice more, but the transactions didn't go through. I'm unable to activate my cell phone to call customer service without adding money to my card first. When I called using a friend's phone, I was informed of "unusual high volume" and asked to call back later. This situation is quite frustrating.

Good morning, my name is Regina Morales. I had an account with Bluebird that was closed in [redacted]. I disposed of my card, so I can't access my account. I just need Bluebird Bank to provide me with a letter confirming the account closure. This is urgent because without it, my monthly checks could be affected, leading to difficulties paying my rent. Your prompt assistance is greatly appreciated. Please send the letter to my email at [redacted] Thank you.

I bought an item from the Build-A-Bear Facebook page for $34.56 on December 13th. After paying, my card showed a balance of $12.75. However, yesterday I received a low-balance alert stating my balance was $48.31, but the transaction doesn't appear on my Bluebird account. This discrepancy has left me puzzled as the purchase did reflect on my card the day I made it.

I bought a Bluebird temporary prepaid card from Walmart. After waiting about a week to register it online, I called multiple times without anyone picking up to assist with the registration process. On the website, I had to reapply around five times, and it kept mixing up my address with someone else's. Eventually, I called again around 9:30 pm in California and briefly spoke to a customer service representative, who seemed to be from India. He requested my name and the initial numbers of the temporary card before the call abruptly ended with a piercing screeching sound that hurt my ears.

I recently received a new debit card due to my bank changing ownership. I've been attempting to link this new card to my Bluebird account, but encountered issues. After entering my information and going through the process, I received error messages about technical difficulties. I tried several times, but to no avail. Each time I attempted, I was charged slightly different amounts. I haven't had any luck resolving this online and have been unable to speak to a live person. I am unsure how to proceed and verify that I am the legitimate cardholder looking to link my debit card to my Bluebird account for adding funds. I have not had any success with the provided contact number and am seeking alternative ways to reach a customer service representative.

I noticed that my income tax return was deposited into my Bluebird account on 01/26/22. However, on 02/29/22, I discovered unauthorized charges totaling $[redacted].69 on my account. I contacted customer service on 01/29/22, and they cancelled my card, issued a new one, and requested that I dispute the transactions once they cleared. When I checked on 02/30/22 and saw the charges had gone through, I tried to contact customer service, but was unable to get through as the system was unavailable, disconnecting me when I pressed 0. As of February 8th, [redacted], I still have not received my new card and have been unsuccessful in reaching customer service to dispute these unauthorized charges. I have attempted to call from different phones and exhausted all possible options to get in touch for help with my case. I would appreciate any assistance in resolving this matter.

On February 17th, I tried accessing my American Express Bluebird card account for balance and transaction details. A security prompt requested a one-time security code via text or email. Opting for email, I received a code that was rejected twice despite being correct. Requesting a new code, I entered it successfully, but my account was then locked. I've been calling customer service since Thursday without success, even waiting nearly an hour on Friday, February 18th. I urgently need help as I have upcoming bill payments and a recent online order pending on my locked account.

To the Bluebird by American Express representative, I have been trying to reach a manager in your company for about two weeks, starting around February 5th. Unfortunately, during this time, I have been repeatedly disconnected without being able to speak with anyone. I urgently need a manager to contact me as I am facing difficulty accessing my funds. My name is Jennifer Tanner, and you can reach me at [redacted] or [redacted] My phone number is [redacted]. I kindly request for a manager with experience to get in touch with me to help resolve the issues with my card and address. Thank you. Sincerely, Jennifer Tanner

I had an issue with a bill pay check I sent, and though I tried to put a hold on it, it was still cashed. The customer service representative gave me conflicting information, leading to overdrafts on my account. I have contacted my lawyer and plan to file a complaint with the state banking agency. My contact information is [redacted] or via email at [redacted]

I recently spoke with a representative about my account login issues. Despite trying to access my account on my computer, I am met with a spinning wheel that doesn't stop. I have updated my browsers, yet the issue persists. While I can use the app, it's not my preferred method. This problem seems to be specific to Bluebird's website as I have no trouble accessing other sites.

I purchased a Bluebird card at Walmart and loaded $2 onto it. I want to upgrade to a permanent prepaid card with my name on it. I've called over five times because I am unable to create an online account. Despite entering all the correct information repeatedly, the message "I’m sorry but we can’t approve you for an account at this time" keeps appearing. I've tried for two days now and the issue persists.

I have been trying to reach customer service multiple times regarding a returned check issue with my Bluebird debit card account. I solely use my debit for payments and recently had a check return without it reflecting in my account balance. Despite providing confirmation numbers and necessary documentation, the customer service team seems unable to assist further. I am looking to share images of the relevant documents to expedite this process. Please contact me at [redacted]. The returned amounts were $[redacted].32 on 10/26/21 and $[redacted] on 01/27/22; the transactions did not show my card ending digits. After encountering issues online, I had to input routing and account details for the payment to process successfully, with a provided confirmation number.